Customer Reviews for Portage Ace Hardware
(U-Haul Neighborhood Dealer)

324 reviews

5979 Central Ave   Portage, IN 46368

(219) 841-7809

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(219) 841-7809

5979 Central Ave
Portage, IN 46368

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had a quick check-in and a quick check out. Love renting in this place.

Esteban Doble 
Rating:
5.0

Customer did not leave a comment.

Marvo Odds 
Rating:
5.0

Customer did not leave a comment.

KATELYNN CLEMONS 
Rating:
5.0

Staff at this location were extremely helpful and very nice

Danielle Brown 
Rating:
5.0

The people at ace was very helpful

TERRY PAPPAS 
Rating:
4.0

Customer did not leave a comment.

Matthew Emmons 
Rating:
5.0

I met the owner Micki and she was absolutely fantastic. I left my garage door opener in the truck and they called me immediately and left it at the register for me to pick up. Portage ACE is awesome!

MICHAEL RAMIAN 
Rating:
5.0

Customer did not leave a comment.

LYNN PODLECKI 
Rating:
5.0

Customer did not leave a comment.

Scott Jelinek 
Rating:
5.0

Very good service. Would definitely rent again. And recommend to friends.

John Garza 
Rating:
4.0

My only complaint is, I had the UHaul truck reserved in my home town of Lake Station. My reservation changed without an explanation to Portage which made it inconvenient . I can only guess the truck I reserved was given to someone else. Would have preferred to pick up the truck in Lake Station. Also, it wasn't explained to me I would have to download the app to make the return easier. I had pics but couldn't upload during the process when returning the truck.

Carmen Cerrato 
Rating:
5.0

You guys are great. I rent here every time cause there is usually availability

JANICE JONES 
Rating:
5.0

Customer did not leave a comment.

JOANN ROMAN 
Rating:
5.0

I rented a Chevrolet van twice that had the same bulb problem with the left rear tail/turn/break. Even though the vehicles are well kept, local Police department noticed the legal problem. When running a maintenance inspection make sure that the lights are included.

Paul Peterson 
Rating:
5.0

The Ace Hardware store owner was excellent at explaining the process at pickup and very friendly. Extremely convenient location. Truck was clean and drop off was just as hassle-free. I did call the U-Haul customer service number and that, however, was useless. I was on hold for 8 minutes before I hung up. I figured out what I needed to do online.

Christine Brack 
Rating:
5.0

Excellent check in and check out. Recommend, thus is the way to make any moves.

Larry Baker 
Rating:
5.0

The truck I rented was very clean,inside the box was clean and well kept and the cab of the truck was clean as well...the people at the location were nice and very helpful and explained everything to me very clearly.i would highly recommend this location for your u-haul needs.

TIM CRISWELL 
Rating:
5.0

The location was great. Nice people. The truck was beyond rough for a Uhaul. It had 168k miles and the transmission was awful and in my opinion is will fail soon. I would hate for anyone to take that truck a long distance.

Tim Herzog 
Rating:
5.0

Customer did not leave a comment.

Zachary Wilson 
Rating:
5.0

Customer did not leave a comment.

Paul Peterson 
Rating:
4.0

There should be no smoking allowed in rental trucks.

Raymond Robinson 
Rating:
5.0

Don’t steal money from customers

Karen Cardinale 
Rating:
5.0

Customer did not leave a comment.

Tiffany Dolby 
Rating:
5.0

Customer did not leave a comment.

Rachel Stasi 
Rating:
2.0

Truck we reserved was not available. Ended up using a van. Quoted .79cents a mile- charged .89cents a mile. Paperwork took over a half an hour to figure out what was going on. Originally booked in Chesterton. Received call relocated to Portage. Still not sure why?

Fran Shay 
Rating:
4.0

Customer did not leave a comment.

Conrad Heinrich 
Rating:
5.0

Nothing that I'm aware of.

KEVIN AUGUST 
Rating:
3.0

Web site not easy to use.

Kendall Adair 
Rating:
5.0

Customer did not leave a comment.

Todd Gudde 
Rating:
5.0

Customer did not leave a comment.

Michael Cruz 
Rating:
5.0

The price for mileage is too high.

Jeremy Joseph 
Rating:
5.0

Customer did not leave a comment.

Christina garcia 
Rating:
5.0

Customer did not leave a comment.

Bryant Reyes 
Rating:
5.0

It was a great experience. Surpassed all that I expected

RUSSELL WHITE 
Rating:
5.0

Customer did not leave a comment.

Gary Langmeyer 
Rating:
5.0

Customer did not leave a comment.

renee fitzgerald 
Rating:
3.0

The person who called me was really rude because I was late due to the thunder storm we had..

Marina Ramsey 
Rating:
5.0

Customer did not leave a comment.

Teodoro Gutierrez 
Rating:
5.0

Customer did not leave a comment.

CHRIS DAHLIN 
Rating:
5.0

Customer did not leave a comment.

JOY BACHMAN 
Rating:
5.0

Customer did not leave a comment.

Bryant Reyes 
Rating:
5.0

Customer did not leave a comment.

Bryant Reyes 
Rating:
4.0

The equipment is pretty much always in good shape, clean, reliable, and the system set up for dealers on a local basis seems to be working well

Robert Barthel 
Rating:
5.0

Everything was good customer service was great

niki stephenes 
Rating:
5.0

I have used this location over 4 times for various moves not only for myself but others as well and they are always professional and prompt. Highly recommend. I will continue to use this location!

Josephine Pomales 
Rating:
5.0

Everyone was so nice and efficient It was an easy and quick process

Ebone Clark 
Rating:
5.0

Customer did not leave a comment.

robert Newman 
Rating:
5.0

Customer did not leave a comment.

Jeremy Joseph 
Rating:
5.0

Staff was great!!!

JEFFREY GRANDILLI 
Rating:
1.0

Customer did not leave a comment.

elbert carson 
Rating:
3.0

Customer did not leave a comment.

Dionne Wrenn 
Rating:
3.0

Customer did not leave a comment.

Gary Willey 
Rating:
5.0

Customer did not leave a comment.

Marcus Jones 
Rating:
4.0

Customer did not leave a comment.

steve becker 
Rating:
1.0

My second time using this location. The people do not know what they are doing. I never get my vehicle on time because of the extreme wait. This will be my last time using this pickup location.

Tiwanda Harbin 
Rating:
5.0

Customer did not leave a comment.

RICH SCHREIBER 
Rating:
5.0

Customer did not leave a comment.

janis howard 
Rating:
5.0

Customer did not leave a comment.

Cheryl Nichols 
Rating:
2.0

The van I rented said cargo van will fit a queen mattress but it didn’t , I had to bend it and cram it in the van.

JENNY THOMAS 
Rating:
5.0

Customer did not leave a comment.

Kevin Wilson 
Rating:
3.0

Customer did not leave a comment.

SEANA ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Angel Laboy 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Prinz 
Rating:
5.0

Customer did not leave a comment.

BLANCA ALVAREZ 
Rating:
5.0

Customer did not leave a comment.

Marge Breclaw-Teeling 
Rating:
5.0

Customer did not leave a comment.

JOHN GARZA 
Rating:
5.0

Customer did not leave a comment.

Shannah Wekluk 
Rating:
5.0

Customer did not leave a comment.

Khalin Ikner 
Rating:
5.0

I always come to portage ace for my uhaul. I live in lake station and will drive right past - miles down to get what I need. They are professional and have great customer service!

Erica Conklin 
Rating:
5.0

Customer did not leave a comment.

DENISE ANDERSON 
Rating:
3.0

It was fine but I don’t think it was $65 dollars worth. I used it from like 9:30-2:30..

BRIANA BECKER 
Rating:
5.0

Customer did not leave a comment.

Jessica Irvine 
Rating:
5.0

Thanks for your kindness and smiles!

Monique Warren 
Rating:
5.0

Customer did not leave a comment.

Alison Saager 
Rating:
5.0

Due to the weather i had to wait about 10 minutes because of a iced up windshield. It would have been nice if this was taken care of before my pick up time

John Walczak 
Rating:
3.0

The lady who helped me with the rental was great. The one at the register,not so much.

Eva Lopez 
Rating:
5.0

Customer did not leave a comment.

Anna Villanueva 
Rating:
5.0

Customer did not leave a comment.

Theresa Hanna 
Rating:
5.0

Customer did not leave a comment.

stephanie meade 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA BADTEN 
Rating:
5.0

Customer did not leave a comment.

Kelsha Bates 
Rating:
5.0

Customer did not leave a comment.

kulvinder singh 
Rating:
5.0

It was perfect

Joseph Bouse 
Rating:
5.0

Customer did not leave a comment.

MICHELE SCOTT 
Rating:
5.0

Customer did not leave a comment.

Zachary King 
Rating:
5.0

Super fast in and out! Very good experience

Lauren Ziegler 
Rating:
5.0

Customer did not leave a comment.

LaShayn Strong 
Rating:
5.0

They were very helpful

DAVID MILLIGAN 
Rating:
5.0

Customer did not leave a comment.

TRACI PARKS 
Rating:
5.0

Customer did not leave a comment.

TODD GUDDE 
Rating:
5.0

Customer did not leave a comment.

RYAN CHARNETZKY 
Rating:
5.0

Great service

John Morocco 
Rating:
5.0

Just keep doing what you been doing, you guys are great.

MYRTLE HARRELL 
Rating:
5.0

Check in and check out was convenient at our local Ace Hardware. Truck was clean and ran well.

STEVEN MARTIN 
Rating:
3.0

I got sent in a circle from one uhaul location to another after my first reservation got moved to a different location. At the second location they gave away my reservation to another person (Hobart Discount Motors) and sent me to a third location which was closed on Saturday. The only reason I got a Uhaul was I decided to try the original location I requested a uhaul from and they had one. Terrible service!!!!

Timothy Volk 
Rating:
5.0

The ladies are already nice and helpful, and make sure things go quickly and smoothly.

ShaTeisa Davis 
Rating:
5.0

Customer did not leave a comment.

theodore winters 
Rating:
3.0

Customer did not leave a comment.

Emily Allen 
Rating:
1.0

It took 3 hours for me to get my keys because the lock box code was incorrect

BRITNI OWENS 
Rating:
5.0

Customer did not leave a comment.

Alfonso Aguayo 
No reviews have been submitted for this location.

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