Customer Reviews for Portage Ace Hardware
(U-Haul Neighborhood Dealer)

323 reviews

5979 Central Ave   Portage, IN 46368

(219) 841-7809

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(219) 841-7809

5979 Central Ave
Portage, IN 46368

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marvo O. 
Rating:
5.0

Customer did not leave a comment.

KATELYNN C. 
Rating:
5.0

Staff at this location were extremely helpful and very nice

Danielle B. 
Rating:
5.0

The people at ace was very helpful

TERRY P. 
Rating:
4.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

I met the owner Micki and she was absolutely fantastic. I left my garage door opener in the truck and they called me immediately and left it at the register for me to pick up. Portage ACE is awesome!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

LYNN P. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Very good service. Would definitely rent again. And recommend to friends.

John G. 
Rating:
4.0

My only complaint is, I had the UHaul truck reserved in my home town of Lake Station. My reservation changed without an explanation to Portage which made it inconvenient . I can only guess the truck I reserved was given to someone else. Would have preferred to pick up the truck in Lake Station. Also, it wasn't explained to me I would have to download the app to make the return easier. I had pics but couldn't upload during the process when returning the truck.

Carmen C. 
Rating:
5.0

You guys are great. I rent here every time cause there is usually availability

JANICE J. 
Rating:
5.0

Customer did not leave a comment.

JOANN R. 
Rating:
5.0

I rented a Chevrolet van twice that had the same bulb problem with the left rear tail/turn/break. Even though the vehicles are well kept, local Police department noticed the legal problem. When running a maintenance inspection make sure that the lights are included.

Paul P. 
Rating:
5.0

The Ace Hardware store owner was excellent at explaining the process at pickup and very friendly. Extremely convenient location. Truck was clean and drop off was just as hassle-free. I did call the U-Haul customer service number and that, however, was useless. I was on hold for 8 minutes before I hung up. I figured out what I needed to do online.

Christine B. 
Rating:
5.0

Excellent check in and check out. Recommend, thus is the way to make any moves.

Larry B. 
Rating:
5.0

The truck I rented was very clean,inside the box was clean and well kept and the cab of the truck was clean as well...the people at the location were nice and very helpful and explained everything to me very clearly.i would highly recommend this location for your u-haul needs.

TIM C. 
Rating:
5.0

The location was great. Nice people. The truck was beyond rough for a Uhaul. It had 168k miles and the transmission was awful and in my opinion is will fail soon. I would hate for anyone to take that truck a long distance.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
4.0

There should be no smoking allowed in rental trucks.

Raymond R. 
Rating:
5.0

Don't steal money from customers

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
2.0

Truck we reserved was not available. Ended up using a van. Quoted .79cents a mile- charged .89cents a mile. Paperwork took over a half an hour to figure out what was going on. Originally booked in Chesterton. Received call relocated to Portage. Still not sure why?

Fran S. 
Rating:
4.0

Customer did not leave a comment.

Conrad H. 
Rating:
5.0

Nothing that I'm aware of.

KEVIN A. 
Rating:
3.0

Web site not easy to use.

Kendall A. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The price for mileage is too high.

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

Christina G. 
Rating:
5.0

Customer did not leave a comment.

Bryant R. 
Rating:
5.0

It was a great experience. Surpassed all that I expected

RUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

renee F. 
Rating:
3.0

The person who called me was really rude because I was late due to the thunder storm we had..

Marina R. 
Rating:
5.0

Customer did not leave a comment.

Teodoro G. 
Rating:
5.0

Customer did not leave a comment.

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

JOY B. 
Rating:
5.0

Customer did not leave a comment.

Bryant R. 
Rating:
5.0

Customer did not leave a comment.

Bryant R. 
Rating:
4.0

The equipment is pretty much always in good shape, clean, reliable, and the system set up for dealers on a local basis seems to be working well

Robert B. 
Rating:
5.0

Everything was good customer service was great

niki S. 
Rating:
5.0

I have used this location over 4 times for various moves not only for myself but others as well and they are always professional and prompt. Highly recommend. I will continue to use this location!

Josephine P. 
Rating:
5.0

Everyone was so nice and efficient It was an easy and quick process

Ebone C. 
Rating:
5.0

Customer did not leave a comment.

robert N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

Staff was great!!!

JEFFREY G. 
Rating:
1.0

Customer did not leave a comment.

elbert C. 
Rating:
3.0

Customer did not leave a comment.

Dionne W. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Marcus J. 
Rating:
4.0

Customer did not leave a comment.

steve B. 
Rating:
1.0

My second time using this location. The people do not know what they are doing. I never get my vehicle on time because of the extreme wait. This will be my last time using this pickup location.

Tiwanda H. 
Rating:
5.0

Customer did not leave a comment.

RICH S. 
Rating:
5.0

Customer did not leave a comment.

janis H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl N. 
Rating:
2.0

The van I rented said cargo van will fit a queen mattress but it didn't , I had to bend it and cram it in the van.

JENNY T. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

SEANA R. 
Rating:
5.0

Customer did not leave a comment.

Angel L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

BLANCA A. 
Rating:
5.0

Customer did not leave a comment.

Marge B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Shannah W. 
Rating:
5.0

Customer did not leave a comment.

Khalin I. 
Rating:
5.0

I always come to portage ace for my uhaul. I live in lake station and will drive right past - miles down to get what I need. They are professional and have great customer service!

Erica C. 
Rating:
5.0

Customer did not leave a comment.

DENISE A. 
Rating:
3.0

It was fine but I don't think it was $65 dollars worth. I used it from like 9:30-2:30..

BRIANA B. 
Rating:
5.0

Customer did not leave a comment.

Jessica I. 
Rating:
5.0

Thanks for your kindness and smiles!

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Alison S. 
Rating:
5.0

Due to the weather i had to wait about 10 minutes because of a iced up windshield. It would have been nice if this was taken care of before my pick up time

John W. 
Rating:
3.0

The lady who helped me with the rental was great. The one at the register,not so much.

Eva L. 
Rating:
5.0

Customer did not leave a comment.

Anna V. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

stephanie M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Kelsha B. 
Rating:
5.0

Customer did not leave a comment.

kulvinder S. 
Rating:
5.0

It was perfect

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

MICHELE S. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
5.0

Super fast in and out! Very good experience

Lauren Z. 
Rating:
5.0

Customer did not leave a comment.

LaShayn S. 
Rating:
5.0

They were very helpful

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

TRACI P. 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Great service

John M. 
Rating:
5.0

Just keep doing what you been doing, you guys are great.

MYRTLE H. 
Rating:
5.0

Check in and check out was convenient at our local Ace Hardware. Truck was clean and ran well.

STEVEN M. 
Rating:
3.0

I got sent in a circle from one uhaul location to another after my first reservation got moved to a different location. At the second location they gave away my reservation to another person (Hobart Discount Motors) and sent me to a third location which was closed on Saturday. The only reason I got a Uhaul was I decided to try the original location I requested a uhaul from and they had one. Terrible service!!!!

Timothy V. 
Rating:
5.0

The ladies are already nice and helpful, and make sure things go quickly and smoothly.

ShaTeisa D. 
Rating:
5.0

Customer did not leave a comment.

theodore W. 
Rating:
3.0

Customer did not leave a comment.

Emily A. 
Rating:
1.0

It took 3 hours for me to get my keys because the lock box code was incorrect

BRITNI O. 
Rating:
5.0

Customer did not leave a comment.

Alfonso A. 
Rating:
5.0

Customer did not leave a comment.

anthony F. 
No reviews have been submitted for this location.

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