Customer Reviews for Poplar Grove Snyders
(U-Haul Neighborhood Dealer)

189 reviews

13521 IL Rte 76   Poplar Grove, IL 61065

(815) 765-2623

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(815) 765-2623

13521 IL Rte 76
Poplar Grove, IL 61065

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KARA G. 
Rating:
4.0

I wasn't able to check in or out on the app and the process was a little slow.

PETE K. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
1.0

I was completely overcharged! U-haul's Accountability is a complete failure the more automated they go the worst it is. It's a knife in the back of u-haul and they are failing to recognize that..... hold times on the phone are horrendous to say the least and it's all with efforts to save a dollar...BAD IDEA....I know business and the employees are very important...

Timothy W. 
Rating:
5.0

The customer rep for uhaul at this location was actually leaving for the day when I was going to drop off the truck, she came back in the store and off the clock i assumed helped me. great employee to have she should get a raise. i dropped the truck off on 10-24-2021.

ROBERT M. 
Rating:
2.0

Everything was great except the woman behind the counter help me at 20 minutes when I got there 15 minutes early because she wanted to do everything on the computer when I did everything online so I didn't have to come in contact with a person. Especially since I already had a U-Haul account.

SARAH B. 
Rating:
2.0

The lady was rude and short with me

MISTY L. 
Rating:
5.0

The drop off employee listened and was very helpful.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Truck was great but the first customer service agent I talked to had no idea what she was doing. She said I could pay for the truck online, I called back to figure out how to do that cause I could not find it online and was told we actually can NOT pay for the truck online. When my dad went to pay, the place does not have a chip reader therfore my dad had to put it on his card.

Gary G. 
Rating:
4.0

I completed the pre-check-in (online), yet I was asked some of the same questions when I arrived, leading to a lengthy check-in process. We would have liked for it to be a little quicker.

Chadwick H. 
Rating:
5.0

Customer did not leave a comment.

GERILYN A. 
Rating:
5.0

terrible survey. location not the problem, but i had major problems with my rental

LAWRENCE N. 
Rating:
4.0

Customer did not leave a comment.

Nigel G. 
Rating:
2.0

The equipment was good, very clean box, no issues. The biggest issue is the time to rent and to return. Staff was good, but computer issues. It took forever to complete the computer portion of the rental. Per staff, not unusual, many customers have complained.

DON B. 
Rating:
5.0

your technology was very impressive for check out and contact. confirming the damage and the milage and gas was very cool. The price of the rental was absolutely insane. $2300 for a rental to Atlanta. I was desperate so I had to do it but no matter how good your technology I would not rent at that price in the future.

KENNETH A. 
Rating:
1.0

My problem wasn't totally with this location. I had rented a trailer from the Forest Hills location in Rockford. When I arrived they mentioned that the trailer I reserved was not available and that it was now in Poplar Grove, thirteen miles away. Both customer service people at both locations were cold, and unapologetic. I had pre-registered, however, when I got to the location, the software was not working and I had to reenter all my information. The lady Glenda at the Poplar Grove location was a real crab and very unfriendly. Very bad all around experience.

BRIAN V. 
Rating:
5.0

Process was very simple. I'll absolutely use them again.

Lawrence N. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

A few problems with the system when returning the truck. It took 35 minutes to process. No fault of the location or staff. Just an IT problem They did an amazing job. Couldn't be happier with Laura and Amanda who kept calm and did a fantastic job. Will definitely return.

MIKE G. 
Rating:
4.0

Reserved a truck at a location 2 minutes from my house with a week notice. Day before I pick it up, I am notified I have to pick it up at a different location further from my house.

Jarrett L. 
Rating:
5.0

Have all the equipment at the location that one reserve's when make ng reservations online to ease the process this is the second time I reserved a truck and a appliances dolly and the appliances dolly was not available at the location .other than that I had a pleasant experience with this location..

SCOTT W. 
Rating:
2.0

Inspect and maintain vehicles when they get returned! I had to waste my time and unload over 4 dozen moving blankets out of the teuck before taking it. Also when I got the truck to my home to load it up the Low oil light came and I had to again waste my time and money to go buy oil to put in the truck, it was over 3 quarts low!!! Uhaul really needs to weed out all there old vehicles. I made a 700 mile trip in a truck that had no cruise control and shook bad the whole way, the mirrors shook so bad I couldn't even make out what was behind me making this very unsafe. I will never use Uhaul again. Yes it was the cheapest out of all of them, but when they let people take the oldest vehicle in the fleet for a cross country move instead of letting them take the newer model that was empty and I'm sure full of oil thays not good customer service.

James W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
3.0

Went to this location because the place in Woodstock, IL where I was to get my truck was closed. Had to drive 30 minutes to Snyders. Put me two hours behind schedule. Snyders is a Pharmacy. The clerk who handled my transaction was new to the process and slow.

Joseph W. 
Rating:
3.0

Rude staff members, and not trained, unknowledgeable as to what they are doing when hooking up a trailer. Luckily I knew what I was doing.

Sebastian H. 
Rating:
5.0

Your customer service center sucks. I set up a reservation that was moved 30 mins away while I was in the store trying to do my pick up. Overall I will never use your service or recommend U haul to another living person. The person. I spoke to on the phone was rude and uncaring. Fortunately the person at the store that rents U haul that has 100% nothing to your company was amazing, thoughtful and kind. Your company is horrible and my family and anyone I can stop from using your service I will try my hardest.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Duke H. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Nothing

Brian B. 
Rating:
5.0

Service was great... everyone was very helpful.

Joseph B. 
Rating:
5.0

Keep your word. We hired you and helpers to help load and unload. The people to help unload never showed up. My 67 year old brother and me (69 year old) had to unload the truck. Thank you very much.

Salvatore I. 
Rating:
5.0

Customer did not leave a comment.

Zach H. 
Rating:
3.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer service at this location was excellent. They went out of their way (providing a U-haul customer service number) so that I could dispute the fuel charge (picked it up with 1/2 tank & returned it with 3/4 tank)

Katherine E. 
Rating:
4.0

I hope that a treat next customer as they did me because I might be the next customer again thanks for a good job

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Jerome R. 
Rating:
5.0

Very accommodating and great to work with.

BRENT W. 
Rating:
1.0

Crap equipment, poorly maintained, lied to about equipment capabilities, poor service.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Should probably include what neighborhood means.... not everyone uses uhaul very often, thought you could drop it back off anywhere. Had to spend an extra $70 just to bring it back to that location. Very bs

Rodney T. 
Rating:
5.0

If I registered on line why do I have to do it again at the store

MARIO Y. 
Rating:
1.0

Teach them how to read a gas gauge. And if you are having people fill by the eighth of tanks make sure the gauge has that reading on it. Overall experience was horrible took way to long to rent the truck and get going.

Timothy D. 
Rating:
2.0

First of all, I had to wait an hour at the location because even though my reservation was for 8am, they didn't open until 9am the truck was not available to pick up without someone there. Second of all, the staff was not particularly nice.

Jarrod D. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Everything was fine. No problems with the vehicle. Location was very convenient.

John F. 
Rating:
3.0

The location itself was fine. The pharmacy staff were polite, but they were unaware of my reservation. In addition we paid for 24 pads, they had only 12 plus one left in the truck. Aside from the location my experience was not one for recommendation. I rented a truck for 24hrs, at least that's the option I picked online. I knew very well that we would load Friday evening and Saturday morning. I knew also that we would transport and unload Saturday mid and late morning which would put the return back somewhere on Saturday afternoon. Therefore, I chose the 24hr option on the form when creating the reservation. I did not however double check the confirmation email to see that in fact an 8hr reservation had been created. Then at 2AM I receive a text saying just that. I then checked email and saw that the reservation was in fact for 8hr, which was ridiculous in reality since my best guess had the return occurring Saturday afternoon. So I adjusted our alarm for 6AM and fell back to sleep. We then awoke early, woke our children up and worked as fast as possible to return the truck before three 8hr periods had past. In the end I paid for everything twice, including 24 pads of which only 13 were provided. I simply cannot afford the outlandish charge for my rental and cannot understand why I would be penalized for choosing Uhaul. This whole mess ruined the experience of moving my daughter into her first apartment and I feel robbed of the good experience that could have been if we weren't forced to rush due to an error on the reservation time. So depressing!

Phillip H. 
Rating:
5.0

My complaint is not with the location. I booked my truck online and requested a utility dolly and when I went to pick up my truck they did not have the dolly. When booking online they are not updated any equipment available at the location and that needs to get corrected because otherwise the location gets the brunt of the discretion which is not fair. I don't blame them but I am sure there are other people that will, I know it is the online situation that is not clear as to what each location has. That needs to get corrected.

Tami S. 
Rating:
4.0

Clerk did not know how to complete the reservation if I did not have a cell phone. I do not see where it requires that in your contract or on line. This was very frustrating and caused an hour delay..I was not picking the truck up where I lived

Jon S. 
Rating:
5.0

Customer did not leave a comment.

ruth H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Rich E. 
Rating:
3.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

lynn C. 
Rating:
1.0

Terrible customer service. Will never ever use again and will tell anyone and everyone who will listen to also not use Uhaul.

kallie S. 
Rating:
4.0

Customer did not leave a comment.

trent F. 
Rating:
5.0

Customer did not leave a comment.

CR S. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Nice folks

Tom M. 
Rating:
1.0

I was not made aware that my location for pick up had changed. It was a major inconvenience. I had to drive 20 minutes out of my way because uhaul did not contact me to let me know my pickup location changed. Also dropping off the uhaul was unnecessary too. The woman taking care of the drop off had me wait for over 15 minutes to ring up other customers after I was already in line. Overall I am not a very satisfied customer.

Brooke W. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

This is a top notch location.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

This was the best experience with renting a truck we have ever had. The truck was in immaculate condition. Available on time, and the staff was pleasant and helpful. I would recommend this location. The only item I would suggest, the truck had 1/4 tank of gas....I believe it should be full when received and full when returned.

Karol F. 
Rating:
5.0

Poplar Grove was great

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

brian F. 
Rating:
5.0

Customer did not leave a comment.

lawrence W. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

susan D. 
Rating:
5.0

Kathy and Lois are wonderful to work with. Very helpful and friendly.

Steven Z. 
Rating:
5.0

Great experience!!

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

Tracy N. 
Rating:
3.0

The clerk who helped me Renee she seemed rude and seemed as if she didn't want to deal with checking the truck back in. When I attempted to pay rest of balance off with my card she said" I already charged the card on file I guess I should've asked oh well.” I'am new to the this town and I'll never go to this location.

Jessica O. 
Rating:
4.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Wanda B. 
Rating:
4.0

Customer did not leave a comment.

Derrick M. 
Rating:
3.0

Would be great if they had a flat furniture dolly to rent. Also the large rolls of plastic wrap for sale would be a nice option for covering furniture on rainy day.

Michael M. 
Rating:
1.0

I returned the truck with more gas in it then when I received it and now you ate charging me $69.98

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

As i was booking my rental icame across the uhaul coupon page. I tried to capture any coupons available but it kept knocking me off. The employee there was not aware of uhaul offering any type of coupons.

Louis M. 
Rating:
2.0

I would be able to recommend a different location but not this one. Because I have bad experience with them. They weren't friendly with me. I saw that they were friendly with other people but not with me.

Jose Mario O. 
Rating:
4.0

Customer did not leave a comment.

diane N. 
Rating:
3.0

There were no boxes for me that I had ordered online.

Perla E. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
4.0

Customer did not leave a comment.

Tori A. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Having an alternate address avaible so you can find it with your GPS.

Robert W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top