El cliente no dejó un comentario.
Cinnamon W
Customer Reviews for Pony Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great !
freddie eJohn was amazing
joshua sI had been to many uhaul but this place is by far the best one of all. John is very attentive and helpful and make sure to answer all your questions. We would come back for sure and definitely would recommend coming here.
Kristine TGreat service and personable! Thank you!
Peter VJohn is always amazing to work with! We will be back to rent from this location many times in the future
Julianna KExtremely satisfied. Great customer service.
Farid SThe van had not been washed in at least a month inside or out
John DThe agent was very rude, I went a day before to check and asked a few questions if I didn't use the hours and the miles he replied NO. I noticed a restroom behind him I wondered if I could use he said NO.
Mohamad AThe best customer service he was so helpful with any issues I had will go back
Franklin GVery good for moving anywhere! I would use them again!
Joshua RReally upset me as the original location I had chosen for pickup was closer to my storage center and apt. This switch to this location added miles to my rental and took more money from me. WOUld appreciate and evaluation of this unforeseen change to my rental location.
Hal HThe only bad experience with my rental was the A/C going out 1 hour into the 2 hour drive each way. I lost about 2 lbs. due to perspiring the entire time. My drive was to La Quinta CA (by Palm Springs) and the temperature was 116 degrees. Wrong time for the a/c to go out. I would like some form of reimbursement for my trip due to the very uncomfortable temperature inside the cab.
richard sYour app is terrible - I tried over and over to return the truck by taking photos and filling out questionnaires it kept kicking me out ..
Paul SVery nice people, excellent
Kevin SThe best!
cora HToo far away from my current location. Also, I made an online reservation with a specific price, and then it turned out to be higher. To that, add the fact that I reserved a dolly online, and none were available for me to use.
Edgar SEverything went smooth
Nathan PThe app was not easy to use as it would spin causing me to call Customer Service when checking out the van.
Jason AGreat Customer Service
Daniel BWhat a shit show… had to call customer service for several issues. Not organized at all, not customer use friendly. I did not get my U-Haul truck until an hour and a half after my reservation time. So much room for improvement.
Brianna BJohn was friendly and helpful. Keep up the great service!
fidel nVery great work from the staff at this location.
Ivan EVery friendly accommodating called me back great texting and emailing. Very easy to work with.
robert tJohn Hardy is the best helper to arrange all the requests and equipment.
cheng tThe location was great--it was the app that frustrated me. I couldn't figure out how to return and had to just go to the website URL instead.
Jason Sthe original truck i ordered was not available at the location and time I needed it. the app and website was not working, so i couldn't pick up the truck. i had to go to a different location 5 miles out of my way to get a bigger truck that i didn't need, which caused delays and higher fuel costs because of the location and the huge truck. I was tlod i was going to get a discount but I haven't seen it yet. made for a very stressful morning.
Barbara BMobil system didn’t work
GREGORY GEverything was excellent 👌🏽
David HThe online vehicle return app was awful due to the failure of the geolocation piece. What should have taken minutes took more than 20. Please fix that.
Curt RFriendly, kind, very pleasant experience
LINDA CFIX THE APP....to many steps to return.
ANTHONY DVery friendly & helpful. .
Judy BOne of the best experiences in renting from uhaul! John is fantastic!
Carlos RCustomer friendly and great service always . Ty
Rosemary JPony Express has always offered us the best rental experience - ease of use, friendliness, cleanliness and accessibility. Top-notch customer service.
craig sExcellent Customer Service & very helpful on how to drop off overnight Thank you E. Espinoza
Eliazar EVery friendly personnel. No problems whatsoever.
DON BI will never use this location or recommend it. It was complicated and stressful to try and pick up my U-Haul thru the mobile process while the store was closed and the equipment I rented was not in the truck as it was supposed to be. I had to waste more time on my moving day to drive to a separate U-Haul location and pick up my equipment. AWFUL!!!
Laura UWould be useful to be able to pay with alternative credit card under my partners name
Robert KI arrived an hour past closing time and the closing person come out tracked me down in the parking lot to help me. PONY EXPRESS will have my business going forward. I will need to rent an upcoming UHaul truck next month for my elderly father and will go to PONY EXPRESS to get it. They are the perfect location, low priced Union 76 gas station with semi/truck lanes is a stones throw and well run Public Storage is across the main road. Anyone in this area need an all-in-one hub for shipping, mail services, UHaul and storage, look no further, PONY EXPRESS is it.
Edward REverything was just perfect! The team at Pony Express was super friendly. This process could not have been any smoother.
Jasmin PVery helpful and always a pleasure to deal with. Great customer service and was able to help in short amount of time.
JOSEPH DNo comment.
Zita VThe back of the truck was not swept out from the previous person but I did make sure to do it since it is a requirement. There wasn't much in there but a few small trash items and some debris
Kathleen MFriendly and caring people; easy to use App. Good job!
Dongchul HJohn is THE best. He makes every rental experience a pleasure. Super efficient, friendly, trucks and vans are very clean.
paula hSuch a great experience and convenient, easy five stars
henry LVery good service , Truck was all set for pick and well informed on all criteria.Can recommend this U Haul service and location. 5 stars
henry LThe owner is so friendly, kind, helpful, and maintains his trucks. I've always had an excellent experience at this location and will continue to rent from this location for those exact reasons. Keep up the great work!
Amy RThe instructions on returning the padlock are confusing
Mario BThe man who assisted me was very anxious about the time I came to pick up and drop off the rental. I reserved it for 10:30 AM and at 11:00 AM he called me 3 times (I wasn't near the phone) to see if I was coming to pick it up, even though I had already given a card to hold the reservation. I reserved the van for two days, and I was supposed to drop it off by 11:55 AM on Saturday. I was driving back at 10:00 AM, and again, he is calling me while I am driving, to check if/when I am bringing back the rental, even though I am two hours early. Not late AT ALL. I was really annoyed. I was in the middle of moving, I was already very stressed and anxious, I didn't need the U-Haul place adding additional stress and anxiety. Especially when I did absolutely nothing to warrant his micro-managing of the situation. NOPE!
Jennifer KNothing I can think of, everything was perfect!
Deborah GThe owner was pleasant, efficient and helpfull
George INothing, everything was great, from the pickup (John is a very friendly person and very helpful) no upsell on anything. Enjoyed the experience. Definitely will return and refer the place to friends and family.
Alfredo GEverything and everyone was awesome!
Renee EIt was a wonderful experience
fernando lYour service agent was exceptional!!
sophia a