Customer Reviews for Pomerado Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)

6,083 reviews

13530 Pomerado Rd Ste C   Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

(858) 513-3937

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 5 pm

Services at this Location:

Contact Us

(858) 513-3937

13530 Pomerado Rd Ste C
Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 7 am - 6 pm
  • Sun: 8:30 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SHAKER R. 
Rating:
5.0

Sam was GREAT he answered all our questions.

CHRISTOPHER A. 
Rating:
5.0

Not much. The personnel was welcoming and competent and helped and explained how to use the car dolly.

PAUL L. 
Rating:
5.0

Pomerado office is A+.

Timo R. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Very friendly staff, open late for return.

DEBRA D. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Win T. 
Rating:
5.0

Customer did not leave a comment.

Lingjie Z. 
Rating:
5.0

Customer did not leave a comment.

MICHEL M. 
Rating:
5.0

Easy in and out location on the weekend. Currently road construction is occurring during the week which makes it a little more difficult but not the Uhaul agencies fault. Professional pick up, quick and easy. This was my first experience doing this and it was great! Thank you!

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Monette O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
4.0

Customer did not leave a comment.

SHON R. 
Rating:
4.0

Customer did not leave a comment.

BOB R. 
Rating:
5.0

Great seamless experience Sam and team the BEST !!!

kavin D. 
Rating:
4.0

Proactive, friendly, professional.

CARY W. 
Rating:
5.0

Customer did not leave a comment.

AHMAD S. 
Rating:
5.0

Always a nice experience. Thank you!

ROBERT S. 
Rating:
1.0

The owner put a dent in the side of the pickup truck when he went out to check the mileage when I brought it back in perfect condition. Then charged the credit $200 to fix it. SCAM!!!

Gale P. 
Rating:
3.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

The owner Sam delivered the best experience I've ever had at a uhual store. I will always come back to this store.

REYNALDO R. 
Rating:
5.0

Customer did not leave a comment.

ARDESHIR P. 
Rating:
5.0

My family and friends have used this location for years. They are awesome!

GARY H. 
Rating:
5.0

Customer did not leave a comment.

DEAN R S. 
Rating:
4.0

This location is shared by other businesses so it's a tight squeeze to get in and out. The owner of this location is outstanding. He takes great pride in his business and very customer focused.

Robert C. 
Rating:
5.0

Fast and easy. Would recommend 100%

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Nothing at all. This has been the very best experience at this location that I've ever had renting a u-Haul. Thank you

LESLIE D. 
Rating:
5.0

Amazing ownership, friendly, accommodating. Everything was excellent.

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

Quick and easy, thanks!

BOB R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD J. 
Rating:
4.0

Customer did not leave a comment.

george F. 
Rating:
5.0

Sam was fantastic. He was very friendly and assisted me with all the questions that I had. A place with great customer service!

Hien T. 
Rating:
5.0

Sam went above and beyond! Great Service!

WILLISTON M. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

My family loves this location. We use it all the time. Excellent service!

GARY H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
5.0

Everything was great.

LISA ASHLEY R. 
Rating:
5.0

I have been renting from this U-Haul location for years. They are outstanding!

GARY H. 
Rating:
4.0

Needs to have larger lot

SCOTT C. 
Rating:
5.0

The best location in San Diego Above and beyond Thank you Sam

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

BENEDICT S. 
Rating:
5.0

Sam & Mary were excellent! Moving is so stressful and they made it very easy to reserve, pick up… the whole process from pick up to drop off was great.

Lori B. 
Rating:
4.0

Wipers needed to be replaced, had rain on trip and hard to see. Cab was full of dog hair.

Gregory W. 
Rating:
5.0

The trick was clean and the customer service was outstanding. This location is highly recommended.

CHARLES Q. 
Rating:
5.0

Customer did not leave a comment.

ALMAS D. 
Rating:
5.0

All good!

Donald G. 
Rating:
5.0

This place is amazing and the owner is so kind.

Bhavini P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Excellent customer service!!

PATRICE M. 
Rating:
5.0

Sam was great. Everything easy, good truck. Thanks.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Les M. 
Rating:
5.0

Super friendly staff, very helpful and accommodating. I would recommend them to my family.

Chris J. 
Rating:
4.0

Customer did not leave a comment.

derek B. 
Rating:
5.0

Customer did not leave a comment.

Franco C. 
Rating:
5.0

No improvement necessary.

MARK H. 
Rating:
5.0

Sam and Mary were always very helpful!

LINDA B. 
Rating:
5.0

I would recommend this Uhaul branch time and time again. I am an over 65 year old woman and they were beyond helpful.

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Rhiann H. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
1.0

Customer did not leave a comment.

FERNANDO C. 
Rating:
5.0

Customer did not leave a comment.

DEAKEN P. 
Rating:
5.0

Sam was duper nice. I had to change my truck pick up date a few times and he was great about it. Excellent experience!

DANIELLA L. 
Rating:
5.0

Customer did not leave a comment.

Klaas V. 
Rating:
4.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Sam and his wife get you in and out in a flash. Great people... thanks

Jason H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
5.0

No issues with location at all. Availability of trucks made reservation confirmation awkward. Experience was still terrific. Online early check-in was easy and worked well.

Steven B. 
Rating:
5.0

Sam is great to deal with.

GASTON T. 
Rating:
1.0

The customer service was awful. I felt offended when they told me I will pay for any scratch on the truck. I had to leave my vehicle there because it was being repaired by the shop next door. He demanded I move my car and told me I was not allowed to leave my car. I told them that it was going to be repaired by the shop next door. He said I was a liar and went to ask the shop. When I was returning the truck he would not let me finish returning it via my phone because he accused me of damaging the truck. He showed me a scratch that I never noticed and blamed me for the scratch. He knew that scratch was there because he went straight to it. Then before I could say anything he said get my stuff out of the truck then drove off like a mad man.

Marjie P. 
Rating:
5.0

Best customer service anywhere

TYLER L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Sam and his son are AMAZING at customer service!

SHAHIN K. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

I have been using Sam at this location for many years. He is the absolute best. Numerous times he is bent over backwards to make the rental as smooth as possible. Great U-Haul location!

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Jomo R. 
Rating:
5.0

The customer service is second to no one, he's very courteous and helpful, i will always get my rentals from that store, why change when you get the best all the time. Thank you

juan E. 
Rating:
4.0

Customer did not leave a comment.

Francis N. 
Rating:
4.0

Small location and not very easy to spot from the road

CHARLES D. 
Rating:
5.0

Very friendly team. Loved that location! Super friendly, help a lot!

Daria M. 
Rating:
5.0

Customer did not leave a comment.

Augusto S. 
Rating:
5.0

Sam was wonderful. I've rented from him before. He's the best!

GARY H. 
Rating:
5.0

Sam was extremely friendly and helpful and made the entire process easy and painless. I will definitely rent from this location again!

SARAH T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo V. 
Rating:
5.0

Customer did not leave a comment.

HENRY G. 
Rating:
5.0

Customer service is always great and friendly.

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Eileen G. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

The Gentleman that took care of me went above and beyond. I would recommend anyone to visit this specific Uhaul location

CARLOS A. 
Rating:
5.0

I had trouble with my reservation being canceled last minute and being switched to this facility for an alternate truck. New facility was fine, person working there was excellent. Very helpful and quick. No problems with the truck or return. But was frustrated with getting charged $1.39 per mile for the extra round trip miles from being sent to another facility across town when U-Haul switched me to a different truck.

JASON P. 
Rating:
5.0

I have been going to Sam's UHaul place for over a decade .. it has consistently been professional and kind!

Sudabeh M. 
Rating:
5.0

Customer did not leave a comment.

jack K. 
No reviews have been submitted for this location.

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