Customer Reviews for Pomerado Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)

6,366 comentarios

13530 Pomerado Rd Ste C   Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

(858) 513-3937

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    7 a. m. - 6 p. m.
  • Domingo
    8:30 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(858) 513-3937

13530 Pomerado Rd Ste C
Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 6 p. m.
  • Sábado
    7 a. m. - 6 p. m.
  • Domingo
    8:30 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

EVARISTO A. 
Clasificación:
5.0

The Staff was incredible and help set everything up seamlessly. Both pickup and return were super quick as everything was set up ahead of each visit. Great experience.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annika V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bret B. 
Clasificación:
5.0

I rent from uhaul multiple times a year. It would be great if your system remembered me better... fastpass if you will... so I don't have to send in drivers license images each time... streamlined more :)

BRIAN S. 
Clasificación:
5.0

Fabulous experience at this Uhaul location. Servicio al cliente de excelencia.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN T. 
Clasificación:
4.0

The location was closed at 5 pm when the sign on the door says 6pm, and the guy told me the day before that they close at 6 pm. I specifically wanted to avoid the key drop so I arrived early, at 5pm to a closed store. I had to park the 26ft truck and take pictures of it in the pouring rain. NOT COOL.

Carl S. 
Clasificación:
5.0

Great service. Very professional.

Walid S. 
Clasificación:
5.0

This is absolutely the best U-Haul location of ever been to. My neighbors and I have been using them for years. Fast and friendly service.

GARY H. 
Clasificación:
5.0

The gentlemen who came out and greeted me was very friendly and was quick checking out the truck. He thanked me and wished me a nice day. It was a very easy return.

Richard B. 
Clasificación:
5.0

The man who helped me with the U-Haul was very kind and easy to work with.

Gregory S. 
Clasificación:
5.0

Very friendly people, I am very comfortable because they understand and know how to communicate with deaf customer.

adam L. 
Clasificación:
5.0

Sam is always friendly and helpful. I can pick up and drop off quickly. Highly recommend this facility.

ROGER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

gloriana A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergio D. 
Clasificación:
5.0

The best location in San Diego. They gmGive a shit!

Wade J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

Nothing to mention on improving. The people working there were very professional and welcoming.

DAVID A. 
Clasificación:
5.0

Friendly, professional staff. Quick check-in and out.

Roberto J. 
Clasificación:
5.0

Professional customer service. Staff is completely helpful and makes you feel very supported in rental or supply needs. It's refreshing to see such pride taken in every aspect of the business nature. I've had drop off and pick up experience with this location and highly recommend using this facility .

Monica G. 
Clasificación:
5.0

Our first time renting, and everything went well. Thanks.

Aut M. 
Clasificación:
5.0

Excellent location. My neighbors and I have been using this location for years. Fast and friendly, great service. Highly recommend them!

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
5.0

The customer service was outstanding from check out to check in. I did not get the name of the older gentlemen that helped me at check-out, he was great. It was seem-less process. Thank you Uhaul! Thank you Pomerado Rentals & Moving Supplies!

Darryl V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor E. 
Clasificación:
5.0

Very friendly management team at the desk. They were very helpful.

Jacques B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HYUNGMOON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal E. 
Clasificación:
5.0

Location was kind of tight, but the service representative was very nice.

Gregory J. 
Clasificación:
5.0

The rental process was quick and easy! The workers were friendly and helpful. This was my first time driving a U-Haul, and they helped me feel comfortable with the truck controls, etc. I called to tell them that I would be returning the truck 15 minutes after they closed, and they stayed and waited for me to return the truck. So nice!

Sarah Kathryn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie O. 
Clasificación:
5.0

Family owned U-Haul location. These people are friendly and helpful.

Christopher V. 
Clasificación:
5.0

The staff was great to work with. Truck was in great condition. Would highly recommend.

Don G. 
Clasificación:
5.0

Sam was very friendly and helpful.

Carey S. 
Clasificación:
5.0

Awesome location! My neighbors and I have been using this location for years. Fast and friendly service. Highly recommended.

GARY H. 
Clasificación:
5.0

Excellent support from Jay and his Dad. His Dad helped my reservation transferred from Poway location and helped to get a truck at this location without a hassle. Very easy to work with and polite and friendly. Thanks a bunch

RaviTheja K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samvel G. 
Clasificación:
5.0

Great service, easy return

Raymond N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
5.0

Provide direction on how to take out of tow mode if possible.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel F. 
Clasificación:
5.0

Early morning service with a real person is a novelty these days, but this place has it and it was great. Gracias.

Xavier P. 
Clasificación:
5.0

No improvements. The pick was easy and Sam was amazing! Fantastic service

John B. 
Clasificación:
5.0

Nothing. Always knowledgeable and very well stocked for packing materials too!

Sue T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gaurab G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikalai L. 
Clasificación:
5.0

Update hours of operation on website.

Marella G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

While the Location and the owner were amazing the service from the national U-Haul system was beyond horrible. You moved my reservation without my approval 20 miles further away. Then when I called to see if i could get a simple 30 min extension on delivery time i was told absolutely NO causing me to jump through a number of unneeded hoops. The only reason i am not blasting you on evey social media platform for a -1 start performance was that Sam the owner was absolutely amazing, kind, and understanding in working towards fixing your piss poor performance.

Victor C. 
Clasificación:
5.0

This is a great location! My neighbors and I have been coming here for years. Great service and a terrific family on business.

GARY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

john B. 
Clasificación:
5.0

I absolutely love to do business with Sam at his Poway location. I'm ALWAYS greeted with a big hello and smile. Excellent service as always and my family and I consider Sam and his family our friends. I highly recommend this location to work with if you need assistance with moving. Thank you Sam as always

Craig S. 
Clasificación:
5.0

They were excellent. So close to our new home and came right out to greet us, and helped remove pads and move truck. Excellent service

carol G. 
Clasificación:
5.0

Terrific location. My neighbors and I have been going to this location for years. Fast and friendly. Family-owned business.

GARY H. 
Clasificación:
3.0

I was told I would get blankets and a dolly for free and got charged. The store manger was very curt and not friendly

Barbara H. 
Clasificación:
5.0

I really like how Sam helped throughout the process of booking till the transaction is closed.

Amarnath G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO R. 
Clasificación:
5.0

Super nice family owned location, the mom dad and son were all amazing by far the best uhual I've been to

Robert B. 
Clasificación:
5.0

This location was excellent, the people were very pleasant to deal with and were helpful with all my needs. I will 100% use them again if I need a Uhaul. Unfortunately the truck wasn't great. According to the person following me as I drove, the brake lights didn't work. In addition, the turn signals on the truck were not functional, which is flat out dangerous. I hope your company can provide this location with better equipment in the future. I know a lot of people are leaving the state so that may be difficult logistically, but this could get into liability territory if you rent people tired-out high mileage trucks with safety problems. The truck was perfectly clean, just not functioning properly.

Alexander D. 
Clasificación:
5.0

A very quick and easy process, the employee who helped us was kind.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
3.0

El cliente no dejó un comentario.

HYUNSU K. 
Clasificación:
5.0

Sam provided great customer service. Very friendly and helpful

rich A. 
Clasificación:
5.0

This is the absolute best Uhaul location. My neighbors and my family have been going to Sam for years. Top notch!

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassandra W. 
Clasificación:
5.0

Perfect location for Rancho Bernardo and Poway needs.

Laura C. 
Clasificación:
2.0

Very rude staff.

Slava S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa M. 
Clasificación:
5.0

Very smooth transaction, in and out in minutes. Easy return and super fast service Highly recommend

Salvatore P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

We love this location. My family and my neighbors have been going here for years. Fast and friendly service. wonderful family run location!

GARY H. 
Clasificación:
3.0

The truck I rented had loose steering (steering linkage needs replaced), the truck pulsates when applying brakes (warped rotors), the truck pulls hard left when braking at freeway speeds (possibly bad brake caliper), and when driven in tow/ haul mode the truck downshifts extremely hard into first at around 25-30 miles per hour (truck software needs to be flashed to clear the issue). I know these things as I am a mechanic. This truck is in very poor condition and in the hands of an inexperienced driver may pose serious roadway safety concerns.

Johnny M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pedro O. 
Clasificación:
5.0

There isn't a uhaul location that is as good as this one. This is the best one i've had to rent from in 30+ years of moving. The family works for you as the customer making for great service from the first phone call to the last return.

Jaynya R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

Very clean trucks and great customer service always 5 star this my second time renting a truck same month

WALED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Berge P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PengLiang W. 
Clasificación:
5.0

Friendly staff, would recommend the location to friends in the area.

Victor E. 
Clasificación:
5.0

Awesome. Love this location! My neighbors and I have been coming here for years. Fast & friendly.

GARY H. 
Clasificación:
2.0

I was so stressed dropping off the truck. Supposed to be at Postal Annex at 14781 Pomerado Rd and again the facility was closed. I called Uhaul and asked for another drop off location. I was asked to drop off at 13530 Pomerado Rd. The representative there was not friendly. Recommendation: Ensure that the locations you are assigning to customers are open on time.

Delia A. 
Clasificación:
5.0

I really appreciate that my mover was able to pick up the trailer with no issues and dropping off was very fast. Gracias

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

Absolutely the best family operated uhaul I have had the pleasure to deal with. Very hospitable and nice to interact with. Friendly reminder and confirmation phone calls. Ready when contracted. I would choose this location as a Star in Uhaul's rotations. Well stocked. and willing to help. Mr and Mrs and Son Aqil are professionals and uhaul should be proud of them enough to model all the other stores after them as an example of excellence. In general, we hate moving, so anyone this nice makes the process so much more tolerable and less stressful.

Jaynya R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

Sam was extremely kind and professional and I would definitely love to visit him when need service.

ABDOOLHAMID M. 
Clasificación:
5.0

Sam is great best U-Haul in San Diego

brett G. 
Clasificación:
5.0

Great place but we were unable to keep our vehicle there because its such a small parking lot.

KYLE A. 
Clasificación:
5.0

5/5 Stars

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn F. 
No se han enviado comentarios para esta ubicación.

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