Customer Reviews for Pomerado Rentals & Moving Supplies
(U-Haul Neighborhood Dealer)

6,662 reviews

13530 Pomerado Rd Ste C   Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

(858) 513-3937

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 7 am–6 pm
  • Sun: 8:30 am–5 pm
Special Operating Hours
  • 4/12/2024: 8:00 am - 3:30 pm

Services at this Location:

Contact Us

(858) 513-3937

13530 Pomerado Rd Ste C
Poway, CA 92064
(Between 9th St and Meadowbrook Ln)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 7 am–6 pm
  • Sun: 8:30 am–5 pm
Special Operating Hours
  • 4/12/2024: 8:00 am - 3:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

While the equipment was clean enough, the tire pressure light was not working properly and the gas tank had a leak. We called roadside assistance, and it took 2.5 hours to get someone to help. The hole was patched, but it started leaking again when we returned the truck and had to park it on an incline. The nearly 3 hour delay in getting help caused us to miss our 6 pm return time, which occasioned an additional day's rental charge. All in all, it was not a pleasant day.

Lynn W 
Rating:
5.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

Customer did not leave a comment.

Mihir G 
Rating:
5.0

Manager was extremely kind and helpful. Boy did he know his stuff. He has been doing his job there since 1980ies. I would recommend him and his capabilities any time to anyone!

Robert H 
Rating:
5.0

👍🏽

jeffrey j 
Rating:
4.0

Customer did not leave a comment.

Rita P 
Rating:
5.0

Mary and her husband are fantastic! I will definitely use their services again in the future and will recommend them to others. They are extremely professional, knowledgeable, and amazing!

Marlon W 
Rating:
5.0

Excellent location! My neighbors and I have been going here for more than 10 years. Fast and friendly service, family run, great choice.

GARY H 
Rating:
3.0

They called and left me a message during my move and never left me after hours instructions then charged me again for something I'm not sure what

ERIC N 
Rating:
5.0

Sam is a heck of a nice guy, and very helpful too

John A 
Rating:
5.0

Customer did not leave a comment.

arwyne m 
Rating:
4.0

Friendly and helpful agents

Thao D 
Rating:
5.0

Sam seems very knowledgeable and is very professional and polite. He has a great inventory of trucks. trailers and supplies.

ken k 
Rating:
5.0

Customer did not leave a comment.

Aaron J 
Rating:
1.0

The agent ignored the battery light after I pointed it out. The battery died and it took 6 hours for your repair service to fix it. It got to its destination but died again on the way back. Had to be towed. I expect a full refund.

Rominder P 
Rating:
3.0

Customer did not leave a comment.

Larry H 
Rating:
5.0

Sam is the owner is the best customer service

juan r 
Rating:
3.0

I booked a truck at a location several weeks ahead. The night before they call and say I have to go to a further away location to get the truck. This resulted in more time, mileage, and money. They should have moved a truck over to the location I booked at. They are not reliable.

Kevin L 
Rating:
5.0

Customer did not leave a comment.

Frank M 
Rating:
5.0

Customer did not leave a comment.

Brad M 
Rating:
5.0

Customer did not leave a comment.

guangwei c 
Rating:
5.0

Exceptional customer service with the most professional and friendly people! By far the best uhaul location I’ve ever utilized! Would highly recommend!

Lori M 
Rating:
5.0

Very good service, only complaint: scheduled a 7AM pick-up, but this outlet did not open until 8AM, had to make 2 trips (thankfully short) to get the truck.

William P 
Rating:
5.0

Vehicle was too old. Did not have steady steering. I drove only 20 miles, but the truck was scary to drive

Lolith T 
Rating:
5.0

Customer did not leave a comment.

Jen M 
Rating:
1.0

Stated I drove two hundred miles when I drove one hundred. I should’ve taken pictures but the gentleman seemed like an honest man. Secondly the back - which is why rented the truck to put my clean furniture In - was caked in mud and he tried to sweep it out quickly. Lastly I had no problem putting gas In the truck but he knew I wasn’t from The area and needed the truck one more day so I dropped it off on time hoping to extend a day. The gentleman didn’t answer his calls all day hence the reason I rushed back but then closed 2 hours early because he was “tired”. At the point I was over was already out of town when I finally heard from him.

BEAU L 
Rating:
5.0

PR&MS will be my go-to moving/supplies location next to my parents. Extremely friendly, professional - this place is family run and it shows. Thanks!!!

Christian D 
Rating:
1.0

This location was closed with no sign posted on the door of the building! I unloaded the trailer with the help of the adjoining liquor store employee and one of the employees of the adjoining auto repair center. I called the UHaul national call center to report that I had returned the 6X12 enclosed trailer ON TIME. The small size of the parking of this Uhaul location is EXTREMELY SMALL and is not user friendly when returning equipment! IF THIS LOCATION IS CLOSED, THEN IT SHOULD NOT HAVE BEEN LISTED ON THE UHAUL WEBSITE!!!

Monte D 
Rating:
5.0

Customer did not leave a comment.

Deanna D 
Rating:
5.0

Efficient check in and check out. Clean vehicle.

Ed N 
Rating:
5.0

Customer did not leave a comment.

SEAN A 
Rating:
5.0

Very nice clean location with helpful personnel. Thank you, Sam.

Omar s 
Rating:
5.0

Equipment was trash. jay and the older gentleman that helped me were awesome. Give them newer trucks. Jay helped me fold.my personal blankets 10 stars for him!

NICHOLAS S 
Rating:
4.0

You need to equip your trailers with built-in ramps. I had heavy stuff that was very difficult to get in and out of my trailer without a ramp. And if you don’t provide ramps in your trailers, you need to clarify that on your website. I didn’t know my trailer didn’t come with a ramp until it was too late, and I didn’t think to ask ahead of time because I assumed that your trailers came equipped with ramps just like your moving trucks. Doesn’t make sense to include ramps in the trucks but not the trailers

Jason C 
Rating:
5.0

The service is always excellent

Jody D 
Rating:
5.0

This owner operator location, clean and professional customer service. i would recommend this u-haul to anyone. Thank you for your service appreciate you

Tim c 
Rating:
5.0

You guys rock!!

Max W 
Rating:
5.0

Customer did not leave a comment.

Elmira Z 
Rating:
5.0

I'm not sure I can come up with any improvment. I couldn't see to back up.

Paul T 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

Customer did not leave a comment.

mary w 
Rating:
5.0

Customer did not leave a comment.

ricky w 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

The people there were so professional, polite just wonderful personalities. Even my son noticed. We love your place.

Edward R 
Rating:
5.0

Very happy with our experience with U-Haul. It was very easy to reserve the truck online, was quick to pick up and return. Sam and his wife are friendly, efficient, and all went very smoothly.. A sincere thank you for an easy transaction.

Peter R 
Rating:
5.0

My fourth time renting from Sam. They are always great to work with. Thank you.

Pete J 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Camille A 
Rating:
5.0

Very pleased with the location and service provided. Friendly and helpful staff. Quick pickup, quick return.

Ron R 
Rating:
3.0

Customer did not leave a comment.

Larry H 
Rating:
5.0

Customer did not leave a comment.

Gregory K 
Rating:
5.0

Sam the person in charge is great

SALVADOR R 
Rating:
5.0

Customer did not leave a comment.

ARJANG F 
Rating:
5.0

Customer did not leave a comment.

Justin H 
Rating:
5.0

Customer did not leave a comment.

Olivia M 
Rating:
5.0

Customer did not leave a comment.

Aaron G 
Rating:
5.0

Customer did not leave a comment.

Ionut L 
Rating:
5.0

Customer did not leave a comment.

German C 
Rating:
5.0

Customer did not leave a comment.

ARJANG F 
Rating:
5.0

Customer did not leave a comment.

Syed J 
Rating:
5.0

The rentals are clean and available and the service is knowledgeable and professional. Highly recommended for rentals and supplies.

CHARLES Q 
Rating:
5.0

Customer did not leave a comment.

Sabina S 
Rating:
5.0

Great Place!

LOUAY M 
Rating:
5.0

Great experience!! Thank you Sam.

Bradie O 
Rating:
4.0

Good Experience. Could be a little faster !

prem c 
Rating:
5.0

Nothing.

Barbra F 
Rating:
5.0

Friendly and fast. I'd definitely use this location again.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Sheri C 
Rating:
5.0

Nothing, it was a wonderful experience and I don’t have any complaints :)

Anees N 
Rating:
4.0

Customer did not leave a comment.

james h 
Rating:
5.0

Jay, was very professional and polite, the nicest U-haul service we have ever received. Thank you!

Ross C 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
5.0

Wonderful experience! The owners and their son were extremely helpful. Gave me their personal number to assist with a late night pick up and walked me through the check in process. They went above and beyond to help me. Highly recommend!!!

Angie D 
Rating:
5.0

The owners and their son were an absolute joy to work with. So kind, helpful and pleasant!!!

Angie D 
Rating:
5.0

Great customer service.

Abdul S 
Rating:
5.0

Customer did not leave a comment.

Mina I 
Rating:
5.0

Sam was awesome during our customer experience. I would recommend please stop by for your need to pick up packing stuff OR truck !

VISHAL S 
Rating:
5.0

Sam was the best. Exceptional customer service and communication. Never thought I'd leave a review for a Uhaul place but they earned it. I wasn't going to be able to make it back in time before the lot was closed up, I was about to drive my car a couple blocks and walk back when Sam offered to move his car to another spot in the lot allowing me to park in his private spot so pickup would be easy. 11/10.

Peter G 
Rating:
5.0

My company hosts an annual charity golf tournament, and we rent a U-Haul to transport raffle prizes from Costco to the venue each year. Sam and his family run a wonderful business and continually provide excellent customer service. It's an easy decision to select their location to rent the U-Haul truck. Please keep Pomerado Rentals in mind for your future moving needs, local or otherwise!

Veronica N 
Rating:
5.0

This is the best UHaul dealer!

Robert H 
Rating:
5.0

The best customer service ever. Sam was wonderful and helpful till the end. I would rent again

Fahim A 
Rating:
5.0

Sam was great, after we couldn't get my car off of the trailer, we brought it to Sam and he went straight to get 2x4's to roll over and get my bumper over the metal edge that it was stuck on and my car rolled right over. He was very helpful and got us on the road quickly. Thank you!

SUSAN C 
Rating:
4.0

Customer did not leave a comment.

stanley r 
Rating:
5.0

Customer did not leave a comment.

LAUREL D 
Rating:
5.0

All excellent

Akshay K 
Rating:
5.0

Customer did not leave a comment.

Abel A 
Rating:
5.0

Customer did not leave a comment.

Collin A 
Rating:
5.0

Sam and Mary are great! My truck was pulled up and waiting for me when I arrived, and they got me on the road in under 5 minutes.

BRANDON L 
Rating:
5.0

Customer did not leave a comment.

Mina I 
Rating:
5.0

Excellent location! My neighbors and I have been coming here for years. Fast and friendly service.

GARY H 
Rating:
5.0

Thanks

mohammed s 
Rating:
5.0

Customer did not leave a comment.

Laurie D 
Rating:
5.0

Customer did not leave a comment.

Ben G 
Rating:
4.0

Customer did not leave a comment.

Thomas b 
Rating:
5.0

Customer did not leave a comment.

Stephen D 
Rating:
5.0

Nothing. This was my best experience in the last 20+ years using uhaul. Keep up the hard work and excellent service at this location.

David E 
Rating:
5.0

Excellent location! My neighbors and I have been coming here for years. Fast and friendly.

GARY H 
Rating:
5.0

Owners are a pleasure to rent from.

Tony A 
Rating:
3.0

Old truck, rode like a tank without suspension

al w 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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