Customer Reviews for Polk Express
(U-Haul Neighborhood Dealer)

181 reviews

1171 Entrance Rd   Leesville, LA 71446

(337) 239-2811

Office Hours

  • Mon-Fri: 8 am–10 pm
  • Sat-Sun: 9 am–10 pm

Services at this Location:

Contact Us

(337) 239-2811

1171 Entrance Rd
Leesville, LA 71446

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–10 pm
  • Sat-Sun: 9 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck had cigarettes in it

Taylor Peterson 
Rating:
5.0

Need to service trucks. Gas levels were incorrect

Amber Williams 
Rating:
5.0

Customer did not leave a comment.

Shanice Simpkins 
Rating:
5.0

The only problem I have is that I was over charged 100 dollars. What happened to my refund?

Lorenzo Garner 
Rating:
5.0

Customer did not leave a comment.

Benjamin Rabin 
Rating:
5.0

Customer did not leave a comment.

Victoria Ellliott 
Rating:
5.0

There are several drop off places within a mile radius. I walked in and told the lady who I was, she checked and told me this was the right place. Told her about any issues I had with the trailer, signed more paperwork and gave address for mailing of deposit check because I paid with cash. Was told where to drop trailer and that's what I did. Very knowledgeable and friendly lady at the drop-off.

Andrew King 
Rating:
5.0

Customer did not leave a comment.

Jessica Smith 
Rating:
1.0

Truck had dog hair everywhere. Fuel level was empty but paperwork stated 1/4. Rear door would not open. I had to drive the truck to mechanic but could not repair. Lady behind counter was alone at gas station and it took awhile to just get the keys because customers were waiting to pay for gas food etc.

Kenneth Valentine 
Rating:
5.0

Customer did not leave a comment.

Skylyn Blu Partagena 
Rating:
3.0

That location had the trailer I wanted so I went there. Computer/internet was very slow so picking up and turning in took 30-45min each. Don’t go if in a rush.

Brenton Westbrook 
Rating:
5.0

Customer did not leave a comment.

BRIAN JONES 
Rating:
5.0

Customer did not leave a comment.

Logan Lepo 
Rating:
4.0

Customer did not leave a comment.

c david adams 
Rating:
4.0

Customer did not leave a comment.

Bryan Johns 
Rating:
3.0

The air conditioning did not work in the truck, we had to make a 16 hour in mid august heat with no AC. After spending 2 grand on a rental truck you would at least expect the AC to be work. And the seat cushion was worn down so you had to sit crooked while driving. Very uncomfortable and unfortunate experience.

Brent Sebastian 
Rating:
5.0

Customer did not leave a comment.

Cristen Friedman 
Rating:
5.0

Customer did not leave a comment.

antonio paulino 
Rating:
5.0

Very helpful

John Tackett 
Rating:
5.0

Uhaul corporate should do a better job of communication with the local rental facilities

Samuel Fowler 
Rating:
4.0

The lights( blinkers, break lights) would not work on the trailer. The girl called a manager who did not answer her call. There was no option to trade out. We had to use the trailer with the lights not working.

BRANDON Houser 
Rating:
5.0

Customer did not leave a comment.

christina powers 
Rating:
5.0

Customer did not leave a comment.

Grant Barnard 
Rating:
1.0

It took an hour for the attendant to process our order: an hour.

CHRISTOPHER ADAM GRIZZLE 
Rating:
5.0

Customer did not leave a comment.

Andre Brooks 
Rating:
5.0

Customer did not leave a comment.

Kenneth Stough 
Rating:
4.0

Customer did not leave a comment.

JOSHUA WHISNANT 
Rating:
3.0

Customer did not leave a comment.

Matthew Andress 
Rating:
1.0

The only option given to me was to drive a truck with a check engine light on. A new option is needed replace the truck and maintain the vehicles you have.

Damon Hayes 
Rating:
4.0

Customer did not leave a comment.

mehrdad karimian 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hirsch 
Rating:
5.0

Customer did not leave a comment.

Tommy Smith 
Rating:
5.0

N/a

Dareyun Boykin 
Rating:
5.0

Last minute break down having to rent a vehicle transport trailer was easily available. Pick up was a breeze and upon returning had to change our location drop off destination simply by calling. Very very please with prices as well. Thanks UHAUL

Cody Andrews 
Rating:
2.0

If a customer arrives at a uhaul location for pickup, and the agent hooks the trailer to your vehicle, YOU would expect the same Disconnect service at the drop off location. I think uhaul web/internet drop off requirements are a horrible idea. Especially for renters who can't lift and disconnect the trailer's. Or have internet connection. I had to pay 2 gentlemen 25.00 to disconnect the trailer and park it in a space. Unbelievable and unsatisfactory.

Eric Fountain 
Rating:
2.0

Never had to self check in a trailer during regular business hours. Kind of a pain.

Daniel Miller 
Rating:
5.0

Customer did not leave a comment.

Winford Roberts 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

Ashton Charles 
Rating:
1.0

Ac and heat did not work, check engine light was on , check fuel cap light was on, wipers were inadequate, did not handle well at all.

Kate Simon 
Rating:
1.0

Where I order the truck to pick up it wasn't there. Had to go to another location. Trucks shouldn't be rented out of gas station/ stores

Robert Weaver 
Rating:
1.0

Customer did not leave a comment.

Kenneth Sorak 
Rating:
5.0

Customer did not leave a comment.

Susan Petersen 
Rating:
5.0

Customer did not leave a comment.

nikhil patel 
Rating:
5.0

Customer did not leave a comment.

Harla Loftin 
Rating:
5.0

Customer did not leave a comment.

JONAS STEFFNER 
Rating:
4.0

Employees still in training. Main business is a convenience store with U-Haul secondary. Main person doing U-Haul hours are not 8 to 5 and she works 7 days a week. Staff was very friendly

jim cosgrave 
Rating:
3.0

This was not the location I dropped my unit off at. I actually dropped it off at the Anacoco, Louisisana location. Not sure why the Leesville location is showing up unless the Anacoco location is a satellite location of the Leesville location.

Mark Shaw 
Rating:
5.0

Customer did not leave a comment.

RONNIE FORD 
Rating:
1.0

The guy did not hook up my trailer right! When I got to my destination I found out the trailer wasn't even connected! I could have been in a huge accident had it come off. I will never rent through uhaul again!

Starlynn Arambula 
Rating:
4.0

Customer did not leave a comment.

Warren Shelton 
Rating:
5.0

This guy is the bomb. If I could give him and his staff 10 stars, I wpuld. Seriously, keep on keepin on brother.

Adam Szmanda 
Rating:
1.0

When put up no one was there to help I pull something in my back I am in a lot pain the plan I take it back with very very nice and help me

carla basco 
Rating:
3.0

Customer did not leave a comment.

Jacob Wood 
Rating:
4.0

I had a confirmation number for a truck in Alexandria, LA but it fell through for some reason. Had to drive 75 miles one way to Ft Polk location to pick the truck up. Ft Polk location was wonderful.

Bickey Quinby 
Rating:
5.0

Polite and courteous

TERRENCE CARTER 
Rating:
2.0

Took a long time to get a dolly

Greg Beason 
Rating:
4.0

excellent customer service

LINUS TEWASMETAW 
Rating:
3.0

Customer did not leave a comment.

joe wright 
Rating:
3.0

Waited long time in convenience store while clerk waited on store/gasoline customers during which time she went back and forth to entering my information on application (I had pre-reserved this trailer!), print out was not legible - clerk had no knowledge of trailer use

Barth Olds 
Rating:
4.0

None.

Karl Sheaffer 
Rating:
5.0

Customer did not leave a comment.

OWEN BYRNES 
Rating:
4.0

Customer did not leave a comment.

artie maxwell 
Rating:
5.0

Customer did not leave a comment.

Daniel Bush 
Rating:
3.0

Customer did not leave a comment.

bobby stites 
Rating:
5.0

Nick was badass. Thank you for all the help my friend.

THOMAS BOST 
Rating:
3.0

Customer did not leave a comment.

Kimberly LaNeve 
Rating:
3.0

Customer did not leave a comment.

tyler hambrecht 
Rating:
5.0

Excellent service! Went the extra mile for you. Highly recommend using them. I would not hesitate to use them again. Thanks for the great experience!

DAVID GANN 
Rating:
5.0

Customer did not leave a comment.

ashraf alazzawi 
Rating:
5.0

Customer did not leave a comment.

ashraf alazzawi 
Rating:
3.0

Tell customers to check the straps every stop for gas. Car was unsecured on one side.

Domek Franco 
Rating:
5.0

Very helpful and attentive

Karen Close 
Rating:
1.0

Seller was rude , and not informative , gave me a trashed truck on the inside , and lied about mileage on the truck and I ended up payin more than I was suppose to . I will never go back to that location ever again !!!!!!

KAMAR MARSHALL 
Rating:
5.0

Great customer service will be back!!!!!!

TIFFANI ONEAL 
Rating:
4.0

Customer did not leave a comment.

freddy mendoza 
Rating:
4.0

Customer did not leave a comment.

hedie salehi 
Rating:
5.0

Customer did not leave a comment.

teresa carnley 
Rating:
5.0

Great service!

Allen Bradley 
Rating:
5.0

Truck needs alignment done bad before someone else drives it. To be safe

levi walter 
Rating:
2.0

The address on their website was wrong, called the number and that was evidently a non-working number! Employee did NOT help or even offer to help!!!

Michael McKay 
Rating:
5.0

We experienced a blowout on the front driver's side. EverythIng that could possibly be done for us as seniors was done to make us comfortable & to meet our previous obligations. We were thankful to God we had good A/C & good radio signal while waiting to pass the time on a secondary road away from anywhere.

Casandra young 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CERCINO 
Rating:
3.0

Need more than one person working BC it takes a bit of time to get what you need, but otherwise it was fine.

MELODY JOHNSON 
Rating:
5.0

Great place to rent any moving trucks, vans and transportation trailers. Staff is very helpful and friendly. Overall 10 out of 10.

Nicholas Wojdyla 
Rating:
4.0

Customer did not leave a comment.

Shavar Gaines 
Rating:
5.0

In the uhaul I rented it REALLY needed an alignment. The breaks were jumpy and it's not comfortable for someone who is 6' tall. Thankfully it was only a local move. Driving approximately 5miles to each destination I was terrified while driving this vehicle. The location I rented it from was amazing and I go there everytime I need a uhaul. This uhaul just needed some Matenince.

MEGAN BLEVIS 
Rating:
2.0

Facility did not have a wrench. Web site didn't specify what size ball was needed. employee did not come out to take off trailer when I returned it I brought it back early and still got charged for 2 days. when the price could have been adjusted

Tasha Loiseau 
Rating:
1.0

Trailer area was extremely difficult to navigate. Everything was so closely packed together. The trailer I used was dirty and parts (chain hookups) were completely unusable. On a good note... the attendant was very helpful. He helped hook everything up and walked me through the paperwork easily. But overall, the parking lot was too small, and the equipment was not very well maintained.

Jeremy Maddox 
Rating:
4.0

Make sure that the lights work before a customer purchase it.

Gina Hamilton 
Rating:
3.0

Customer did not leave a comment.

JAY NICKEL 
Rating:
3.0

Fewer interruptions for other customers.

DAVID COATNEY 
Rating:
5.0

Customer did not leave a comment.

JOAN VALDES 
Rating:
4.0

It was to far away from where I needed to be

BELTON SANFORD 
Rating:
3.0

Customer did not leave a comment.

ROBERT JOHNSON 
Rating:
2.0

I was told that I could return this trailer at another location. When I arrived there I was told no, I had to take it back to Leesville. Since I was late I was charged for another day. But when I rented the trailer the woman said I could drop it off at an alternate location. I'll never go back to that site again.

JOHN GRAHAM 
Rating:
1.0

Lights on trailer did not work. They then had my son to follow tem in the U-Haul truck too a shop to work on the lights. Took the shop over four hour to find and fixed the lights. Truck was not clean when my son picked it up and had to waite for them to clean it. Donot schedule anyone else to pick their truck up from this location.

JERRIE COGDELL 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY JONES 
Rating:
3.0

Customer did not leave a comment.

TAIBA MOROU 
Rating:
1.0

I have rented u haul trailers many times, and have always had a good experience. This past rental was terrible. It took almost 45 minutes just to rent the trailer, on account the clerk kept walking to assist other customers in the middle of my transaction. The did not inspect the trailer prior to me renting it and it was filled with trash. The trailer was also backed up in a Corner with another trailer parked in front of it, which I had to move. Once I brought the trailer back, they tried to tell me it was late and was going to be charged a late fee. It was 24 hour rental and only used for approximately 6 hours. I had to point out the date and time multiple times before they agreed it wasn't late. Overall it was a poor experience, which is unfortunate because all of my previous experiences have good.

CHRISTOPHER CAMPBELL 
No reviews have been submitted for this location.

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