Customer Reviews for Polk County Storage
(U-Haul Neighborhood Dealer)

821 comentarios

590 Hoffman Rd   Independence, OR 97351

(503) 838-4947

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 838-4947

590 Hoffman Rd
Independence, OR 97351

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Awesome place with awesome people!

Kimberly D. 
Clasificación:
5.0

Thank you for maintaining a clean and safe facility! The staff is always friendly and efficient.

HANK AND CONNIE D.  |  Overall Experience 
Clasificación:
4.0

When I got a call from a rep the other day, letting me know that the pick up location did not have the size that I had chosen for the move. The Csr on the phone said a location that was farther away from the first location had one and he would add a additional 20 miles to the trip due to this issue. It was until a while after I dropped off the van, that we found out that a additional charge for mileage was charged to the card we used for payment. I called the drop off location and was told that the extra miles was never put into the system and that I needed to call corporate offices to take care of that.

Charles Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELSEY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denzel H. 
Clasificación:
5.0

I think that your advertising is a scam! $19.95. (plus mileage fees). In the end, I paid $27.50 for gas plus $67.50 for the truck. A total of 95.00 for 3 hours of the truck's use and 39 miles. A rip off!

Russ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina W. 
Clasificación:
5.0

Jason is always very pleasant to do business with, I recommend this location to everyone.

Rachel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

You are our favorite storage facility.

Sherry O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
3.0

Did not appreciate having my reservation changed multiple times and the customer service was rude when asking for clarification on pick up location but the people at the pickup place were friendly. Overall would not recommend UHaul to others

Orion W. 
Clasificación:
4.0

El cliente no dejó un comentario.

joanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
1.0

This was not the location I chose. This was a location O was sent to after my original location was closed, when they weren't supposed to be. I had to drive out of my way to this location after driving for over an hour already.

Isaac K. 
Clasificación:
3.0

Have the truck we ordered available! Don't send us to 3 different locations to find a subpar one. Not ok

Sergio P. 
Clasificación:
1.0

Don't give me a quote and then double the price after I've returned it.

Aiden B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahdy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

No improvement needed!

Phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty N. 
Clasificación:
4.0

Nothing wrong with the site but your website for after hours returns is garbage. I spent an hour trying to return my trailer and when the web page failed I called in to an hour long hold time.....wtf.....I finally got through to a nice lady that helped me but come on.....an hour hold time because your website sucks. You have to get it together

robert R. 
Clasificación:
5.0

Will use this location again in the future!

Kameron M. 
Clasificación:
3.0

Dropped off U-Haul after hours. Internet service was spotty, which delayed/complicated return process. Otherwise was ok.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
3.0

I was over charged with zero explanation

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
3.0

I was able to reserve equipment on the website that wasn't stocked at the location. This left me in a difficult situation. The woman at the uhaul office was as helpful as she could be, but since I had used the website there wasn't much she could do.

Josh C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
3.0

Closed when I got there. But I easily found parking for the 26 foot truck. And the key drop was obvious.

Carl H. 
Clasificación:
5.0

Nothing!! Everything was excellent!!

Thomas M. 
Clasificación:
5.0

I have used Polk County Storage twice over the past eight years. The storage yard is secure and safe and kept clean and presentable. The office staff are AMAZING!! You can definitely tell the staff and owner care about their renters and property. Excellent people to deal with! Ten + stars!!

Cynthia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
3.0

I did return the equipment but was still charged for it

Charlotte V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina K. 
Clasificación:
3.0

There was trash all along the alley next to the trucks.

SHERYL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg L. 
Clasificación:
5.0

It was great. Whoever was working was friendly, funny, and helpful. Will definitely use again if the need arises.

ZACHARY H. 
Clasificación:
5.0

Keep up good work

THOMAS JUSTIN G. 
Clasificación:
5.0

Very nice

PATRICIA V. 
Clasificación:
5.0

No improvement needed, real professionals.

LEONARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

April C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID EDWARD H. 
Clasificación:
5.0

¡Gracias!

BRANDON TYLER M. 
Clasificación:
5.0

The gentleman that helped me was awesome. I will always take my business to him from bow on. They also run a storage units. If you need storage, contact these people.

RICKIE C. 
Clasificación:
5.0

Don't send anyone there, that solves the problem!!!!!!!!!!!!! Would I recommend U Haul to a friend-----NO-----

FRANCIS PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES JEFFREY B. 
Clasificación:
5.0

The people here are very helpful, friendly and competent. We've used their facility for many years and the prices were reasonable and the units were great.

ROSS B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
5.0

Everything was great. The employee who helped us both days was friendly and helpful

Brent C. 
Clasificación:
5.0

Great customer service. Our favorite storage unit location.

JACK O. 
Clasificación:
3.0

It was convenient and I'm glad there was an Independence.

Joseph H. 
Clasificación:
3.0

Since we moved to Independence, this location was very convenient. It was night time when I returned the vehicle so locating it was tricky, but that was more user error I believe. There was plenty of parking though, which was appreciated with a 26' trailer.

Joseph H. 
Clasificación:
1.0

Had an issue with one off the tires!

JAVIER F. 
Clasificación:
5.0

A lot different from the Beaverton location. I actually felt like I was important and was appreciated as a customer.

WILLIAM JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Polk County Storage is a great place, convenient, secure, and accommodating. We will use them again in the future if needed and highly recommend their services and location to friends and family.

Esther L.  |  Overall Experience 
Clasificación:
5.0

Very easy picking up the truck using the mobile app.

Alyssa R. 
Clasificación:
5.0

Jeanine and Nathan are very responsive to customers. They are helpful and bend over backwards to make the Uhaul rental experience easy and successful for the renter while still following all the "rules". I am a repeat renter and drive additional miles in order to rent trucks from this location.

deb T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan H. 
Clasificación:
5.0

Rented the same truck 2 weeks in a row. Polk County Storage reported leak in truck to uhaul. And not fixed. This could have led to serious damage to our inventory. U-haul failure.

Helen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERA MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

I see no need for improvements.

DIANE LESLIE W. 
Clasificación:
3.0

Dry out the inside of the cargo box

Tyler P. 
Clasificación:
5.0

No issues. Fast and easy

Lori R. 
Clasificación:
4.0

The person that helped us was very friendly and understading. We will be recomminding to our friends

Enrique M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Very precise and professional

Joshua Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S. 
Clasificación:
5.0

Jason and Polk County Storage are so helpful and accommodating in every way - making renting a U-Haul extremely easy. We rent U-Haul trucks from them multiple times each year and truly appreciate all they do!

SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte C. 
Clasificación:
5.0

They even helped me hitch up the trailer!

Patrick D. 
Clasificación:
4.0

The national phone number does not work correctly. Every time I called it would hang up on me. Also, unable to change reservation online.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry G. 
Clasificación:
5.0

this facility needs to be updated to accommodate larger RV'S

DICK B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES I.  |  Overall Experience 
Clasificación:
5.0

The owner made it really easy to drop off. Quick and painless.

MICHAEL T. 
Clasificación:
5.0

ABSOLUTELY no reason to purchase a trailer when you have access to amazing trailers at U-Haul. No need to store, maintain, or license. Just show up, they hook it up, and you're off and running errands. Customer service is beyond exceptional, THANK YOU JASON!

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOTTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob C. 
Clasificación:
5.0

It was a pleasure doing business with y’all

Katryna H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia B. 
Clasificación:
5.0

Everyone working there did a great job! Great place to rent from!!!

TAMERA MARIE F. 
Clasificación:
4.0

The equipment was clean but it had an odor to it.

IRMA LAURA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie B. 
Clasificación:
5.0

Great customer service rep

JEREMIAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Our service was very friendly and helpful!

Kaaren M. 
Clasificación:
5.0

keep Jeanine in your front office, she is a great asset to your company.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW DALE T. 
Clasificación:
5.0

Daughter dropped off and said the whole process returning was less than 10 minutes

DANIAL D. 
Clasificación:
5.0

The female "so-called traffic or equip. manager" I spoke to two different times was not at all helpful. She did'nt seem to wish to help me at all!!!

ROLLAND DALE M. 
Clasificación:
5.0

Super fast check in, which was very welcome after a long move! Very friendly staff! Very satisfied with my whole UHaul experience!!!

Curtis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
5.0

Some items were damp or water damaged when I got them back, but the storage unit itself was a great deal for the price it was.

Hannah R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
5.0

Great price and clean. The staff is helpful.

Alexis C.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff, clean facility. I will recommend in the future. Gracias.

JAMIE C.  |  Overall Experience 
Clasificación:
5.0

Great people, the only problem is, not having access to our storage unit, after hours, which was like 5 or 6 pm. Due to my husband's work hours, we could not go in, during the week days, had to move stuff in and out only on the weekends. But the people their, are awsome.

Glenda A.  |  Overall Experience 
Clasificación:
5.0

We were only in our unit for a very brief time, but both members of the staff that we interacted with exceptionally friendly, personable and professional. The gal that showed us some units in person when we first visited, toured us around the property and delighted my daughter with an extra long golf cart ride! We would definitely return to rent a unit again!

Cristi P.  |  Overall Experience 
Clasificación:
5.0

We had the best experience with this staff - they even rescued the driver’s side door from a giant wasp nest one summer! 10/10 in all areas!!

MATT AND JENNIFER L.  |  Overall Experience 
Clasificación:
5.0

I wouldn't recommend because this facility did not contact me when they discovered there was a leek in my storage area (5-20.). That is why I is "no" to question 1.

ANN S.  |  Overall Experience 
Clasificación:
5.0

very good place to keep your belongings and a very good staff

TOM P.  |  Overall Experience 
Clasificación:
5.0

Nathan was always helpful when we had any type of question. I'd definitely recommend this storage facility. It's also affordable which is very hard to find.

RICH AND KRISTI K.  |  Overall Experience 
Clasificación:
5.0

Great service.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Nice management Efficient Wish details of move in had been more upfront when reserving the storage unit online such as having the 2nd month free and not the 1st free, etc.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The employees were very friendly and helpful. After a stressful day of moving, they made the transition very smooth. Great place and excellent pricing! I will highly recommend Polk Count Storage!

Privacy R.  |  First Impressions 
Clasificación:
3.0

You will be on gravel and have a 2 rise to sidewalk and 4 rise at door, loose on hinges, would not close. I fixed. Operator upgraded when they didn`t have size I requested.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Good and able to drive up to storage unit easily.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The people who work there were extremely friendly and helpful. I was very happy with the entire transaction. ¡Gracias!

Privacy R.  |  First Impressions 
Clasificación:
4.0

Friendly staff, clean facility.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Polk County Storage has been very helpful. They also have great prices for their storage units. I have no worries about my things being safe there.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The people were courteous and helpful. The hours are only 8am to 6pm. They're open 7 days/week, which is good, but I work 6/week. I think 8 to 8 would be great hours.

Privacy R.  |  First Impressions 
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