Customer Reviews for Polar Bear Gas & Wash
(Distribuidor de U-Haul del vecindario)

186 comentarios

722 NW 6th St   Redmond, OR 97756

(541) 923-5067

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 923-5067

722 NW 6th St
Redmond, OR 97756

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Service was great! The young gentleman helping me drop off the equipment was helpful and courteous. His work ethic shows and I hope he can only progress in his future!

Trevor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl R. 
Clasificación:
1.0

There was not a Uhaul representative on site. There was a 30 minute discussion about giving me the rental for the time I reserved. The gas station worker could not give me the keys. I had my reservation number and everything, and was unable to get service. I finally got the truck I rented, but the process was unacceptable.

Levon A. 
Clasificación:
5.0

The person on-duty was very helpful and friendly, and I would definitely use this location again if/when we have need.

Anita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole W. 
Clasificación:
5.0

Amazing staff super appreciative of the young gentleman that checked in my vehicle early. Much appreciated

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A. 
Clasificación:
5.0

Always have had good luck with this location

MARK N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

Absolutely nothing, all was great.

Kenneth W. 
Clasificación:
3.0

Have more of a variety of trucks to rent.

Penny K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRETT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bethany W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslee A. 
Clasificación:
4.0

Uhauls computers were down. It took an hour to get the truck released while it rained for 30 minutes on our belongings we had staged outside. The tires were bald and I mean no tread. Overall cost for the Uhaul was $263.00 for 6 hours use.

Richard W. 
Clasificación:
3.0

Kid was rude and condescending to a old man

Brian R. 
Clasificación:
5.0

I know that there's always room for improvement but personally I have no complaints with the Polar Bear Shell U-haul. The people are always polite and professional and renting equipment here is always hassle free.

ROBERT EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna W. 
Clasificación:
5.0

Best place to pick up a uhaul!

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUCK M. 
Clasificación:
5.0

From the time I arrived to pick up the truck, as well as returning it I was treated with utmost respect. From the Office personal to the young man pumping the fuel at the end of my journey. Very kind staff ; )

Joey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
3.0

Combo gas station and car wash. Attendant was helpful, but also out pumping gas. Overall Ok, but I probably would pick a different location next time.

Alexander B. 
Clasificación:
5.0

Amazing customer service Glen was outstanding took care of everything for me, and was busy but we hardly waited for anything and when we ran into an issue and had to call to fix it, by that time they were technically closed but with no hesitation helped us! 10/10! 💯

MARYANN D. 
Clasificación:
5.0

Excellent customer service!

rosalie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego S. 
Clasificación:
3.0

El cliente no dejó un comentario.

lewis T. 
Clasificación:
5.0

It was a bit of a hassle to take photos of truck which did not work properly so that was the only hassle. That is a company policy so not a reflection on actual location.

IRIS JUNE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mack M. 
Clasificación:
5.0

Quick and easy! There were two people that helped and checked the trailer for me. I didn't have to wait or do anything else.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norine R. 
Clasificación:
5.0

Truck windshield was very dirty and should have been cleaned before renting.

DIANE T. 
Clasificación:
4.0

The motorcycle trailer I reserved had been used by someone to haul Gravel in?… I pointed it out to the attendant when I did the inspection as there was some gravel residue left.. He was legitimately surprised, and offered to clean it out for me prior to my leaving the lot, but there was not enough to interfere with my using the Motorcycle trailer, as a Motorcycle trailer…. The trailer worked just fine…

robert C. 
Clasificación:
5.0

We had to get our drop off point moved over to polar bear, the frist place in bend Oregon just sucked bad, no one there at all,was closed, so had to to move it over to polar bear in Redmond, they were awesome

DANNY RAY L. 
Clasificación:
5.0

everything was quick and easy and the truck ran good and was clean

Kevin A. 
Clasificación:
5.0

Great service and friendly staff. Having a gas station right there was so convenient too. I pulled in and they took over fueling etc. I was able to leave & my receipt was emailed. I would recommend this location to anyone.

Connie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY Z. 
Clasificación:
4.0

Vehicle given to us with empty tank... and the ownership was a gas station. Was told we'd get a discount if brought back with half a tank. Ended up with a $20 discount. Not worth it!

LINDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
4.0

The 24/7 dropped off worked great

MARIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT DONALD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

VALERIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

They were great! The sensor light came on during the trip. Other than that great truck!

SUSAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
1.0

Truck had a terrible sound coming from what i think was the transmission. Your trucks should be checked before renting to next person. Sound was so loud it gave me a headache over 8 hrs. Also only had quarter tank of gas. Obviously not well managed.

denise A. 
Clasificación:
5.0

Easy pickup, nice people. Truck was clean.

TROY ALYNN U. 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY SUSAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
3.0

I am concerned that they let an unsafe truck back on the road.

SHANNON KAY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Very helpful in resolving an issue called an "e-hold" or similar action taken by a previous non-owned U-Haul dealer. I filed a poor review on that location that appears to have resulted in my being blocked from renting again. I have a long and satisfactory history with U-Haul and found that experience disappointing and voiced my frustration through this review process. I'm surprised they were able to take this action without my being contacted by the company for any additional review. These fine folks helped with the resolution. ¡Gracias!

Donald V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean S. 
Clasificación:
5.0

Personnel was great!

Kathleen C. 
Clasificación:
4.0

Was not told about the return process when I rented the truck, so wasn't happy about the return fee 😒

KERI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY H. 
Clasificación:
4.0

Glenn was very helpful and professional.

Robert Lance S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEEN G. 
Clasificación:
4.0

Wish they had moving supplies to buy

DONNA KAY H. 
Clasificación:
4.0

Have the supplies to get there

Donna H. 
Clasificación:
4.0

Explain to the customer that he would get a final bill in the mail etc. if it applies.

BOBBY JOE H. 
Clasificación:
2.0

This location was overcrowded with trailers. It was very difficult to navigate through the parking lot full of trucks and trailers. Overcrowding and trucks parked wonky. Would not recommend for anyone in a large vehicle or hauling a trailer. Which, you know, is kind of the whole point here.

KENNA MICHELLE R. 
Clasificación:
4.0

The employees had to multi-task. They had their hands full….

kendall F. 
Clasificación:
5.0

5 Stars

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE NAOMI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandi O. 
Clasificación:
1.0

Receive the proper vehicle that was rented.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah M. 
Clasificación:
5.0

Excellent customer service from employee named Steve. Very professional and helpful. The truck ran well and was reasonably priced. Would definitely return when needed again. Gracias

MARTY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis D. 
Clasificación:
5.0

Change the car front tire tie downs. The inside of each side tire tie down was split. Should be changed for safety. I was pleased with how the tow dolly worked. It was my first time using one.

Mike G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
3.0

Your mobile app check-in didn't work well at all. I tried uploading photos of the scratches on the truck and it couldn't upload them so I had to start the process over and gave up and just accepted the photos that Uhaul had. There was a service station attendant who helped us because the key was in the wrong box. He said everyone comments about how awful the check in app is.

Amory C. 
Clasificación:
3.0

Was sent to a sketchy spot and no van. Sent me to this location afterwards and the guy didn't have our file. It was awkward and more expensive than it should've been. Will likely shop around elsewhere going forward.

John H. 
Clasificación:
3.0

The guy who took the truck from me was prompt, but when I asked for a receipt he kept telling me he would email it. When I asked if he could do it while I was there, so I could make sure he did not find any damage or other concerns, he told me he was too busy and would get to it when he could. I did not feel comfortable with this at all. I ended up taking photos to time stamp that I had in fact returned the truck at the location. He just did not have very good customer service. His name is Steve.

KARIN S. 
Clasificación:
5.0

More parking, but it's ok the workers there took care of us and parked for us

Timothy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
3.0

Clean windows, Check tires.

Darren S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER WILLIAM G. 
Clasificación:
5.0

Nothing. CustomerService was exceptional. Very customer oriented. The employee that helped us answered all our questions, made sure everything was ready to go for our move and answered all of our questions.

James G. 
Clasificación:
4.0

The vehicle did have an issue. Sometimes when you started the engine it would be in an extremely high idle that would not slow down. If you put the truck in drive, it would go shooting ahead. Even with strong pressure on the brake you could not stop it. I almost went through a house before I could get it stopped. Other times it would idle normally, and putting it in drive was fine. I would seriously have someone look at this, as the issue occurred three times.

LYNETTE G. 
No se han enviado comentarios para esta ubicación.

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