Customer Reviews for Point of the Mountain Storage
(Distribuidor de U-Haul del vecindario)

453 comentarios

15112 S Pony Express Rd   Bluffdale, UT 84065

(801) 790-0499

Horarios de la ubicación

  • Lunes - Viernes:
    9:30 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado - domingo:
    9:30 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
Horario especial
  • 5/30/2022: 9:30 a. m. - 6:00 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 790-0499

15112 S Pony Express Rd
Bluffdale, UT 84065

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9:30 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Sábado - domingo:
    9:30 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
Horario especial
  • 5/30/2022: 9:30 a. m. - 6:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Staci N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAYTON J. 
Clasificación:
5.0

Easy and quick rental process

Devin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nathan A. 
Clasificación:
5.0

Great customer service.

Penny P. 
Clasificación:
2.0

We did not have a gate code to get in so we couldn't drop it off early.

Christian L. 
Clasificación:
4.0

Make it easier to plan your pick up and drop off times in the app. There were very few options for how long I could rent the truck if I started at 5.

CODY G. 
Clasificación:
3.0

Everything was great. Except for getting charged for 2 days when I only had the truck for 1 day and 1 hour. Seems to be quite excessive!!!

Ross J. 
Clasificación:
5.0

Nothing needs to improve, it was all amazing! Making the reservation was super easy and super cheap as well! The people who helped us were beyond friendly and helpful! Quality of the motorcycle trailer we rented was amazing! I have nothing bad to say about it!

Benjamin C. 
Clasificación:
2.0

The only reason why I dinged this location is that it was never clear when renting that to return equipment after hours incurs a $20 up change. Other than that, a great facility, staff and convenience. The after hours return is very helpful, just need to be better on the communication.

Clayton C. 
Clasificación:
5.0

Great customer service!

PETER O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

The gentleman working there was so helpful. He was able to move us up to a bigger truck that afternoon. Thank you so much.

Joe A. 
Clasificación:
5.0

I got a flat on my own car leaving and Justin was amazingly helpful! Above and beyond.

Kjrsten K. 
Clasificación:
5.0

Everybody was friendly the scheduling worked out perfectly the vehicle ran well I can't think of anything that you could improve on.

irving S. 
Clasificación:
5.0

Austin was great!

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle B. 
Clasificación:
2.0

Windows were dirty with a giant piece of debris on the inside that was in my vision. Big mis communication on what time the gate “Permanently “closes for the night. I was locked out, and had to find a friends house to sleep at nearby, and I had to purchase another rental day. First time renting here. The gate permanently locking down for the evening is kind of a big deal to mention and to make extra clear to new renters. Especially if the customer asks for a gate code to get in after hours!… I called the 24 hour emergency service in which the gentleman on the other side was extremely rude and showing signs of aggression that I woke him up at 1030 at night. The aggressive nature was hostile to say the least. I wish this experience was better. It wasn't pleasant. I even went to an extent of videotaping the whole truck after I dropped it off the next day since I was now questioning the honesty and integrity of this company.

Kyle M. 
Clasificación:
4.0

truck was in need of replacement

ALEXANDRA S. 
Clasificación:
5.0

Great, Friendly Experience and would Highly Recommend and use again myself for sure!!

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin F. 
Clasificación:
5.0

Point of the Mountain storage is the ONLY place I would rent from! Outstanding customer service and always reliable and helpful!

Nathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared W. 
Clasificación:
3.0

There was a long line and not enough help. Finally just checked out using the self checkout. Staff was friendly though.

Randy T. 
Clasificación:
5.0

Great location, awesome staff is kind and knowledgeable and made this move super easy for us.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
1.0

Tell them how to drop off the damn thing

Gavin H. 
Clasificación:
5.0

The rent said 19,90 but after all end up in $60.

Marco D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
2.0

Pick-up/return process via the app was STUPID and unintuitive. Rental location was in a gated community, and at first, the app wouldn't let me start the checkin process (which was apparently the only way to get the gate code) because my GPS location wasn't close enough to the actual U-Haul location. Truck was okay, better than Budget rentals, but the steering wheel was loose, which made it a nightmare to drive on the highway without looking like a drunk driver. Plus the alignment was off. All in all, I should have gone with Budget again… the louder truck cab is worth it for the smoother rental process and cheaper rates.

Michael H. 
Clasificación:
5.0

The location was great. Uhaul itself had horrible customer service and management. Very disappointmented.

Jared E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine S. 
Clasificación:
4.0

Worker was ready and waiting when we arrived and was helpful and got us all taken care of and on our way quickly.

Wade J. 
Clasificación:
4.0

Try answering the dang phone. I am sure I called at least 10 times to find their voicemail was full. Pretty basic to clear it. Other than that, the experience was fine.

Brian H. 
Clasificación:
5.0

Muy buen servicio , las unidades cumplen con lo esperado

Jose G. 
Clasificación:
5.0

Very helpful and everything was a good experience.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim P. 
Clasificación:
5.0

Friendly helpful ready to help, love this location

Connie V. 
Clasificación:
5.0

The included padlock would not function. I had to use lots of wd-40 to loosen it up and make it functional.

Mike B. 
Clasificación:
5.0

The location is great but your app had a big bug. It wouldn't allow me to add a picture of the odometer, thus not allowing me to go to the next screen to get a gate code into the facility. I followed another vehicle in but couldn't get out! I was putting the keys away and it said to go to a url to finish the check out. It was a similar experience to the app but allowed me to add a photo. The problem was that the website did NOT give me a gate code like the app so I was stuck inside the gate for 20 minutes without being able to get out. I called the emergency phone number but nobody answered and the mailbox was full.

Michael M. 
Clasificación:
5.0

Very friendly service and a pleasant experience

Patrick M. 
Clasificación:
5.0

Worked with Justin at the Bluffdale location. He was very helpful and understood exactly what I needed. I appreciate his attention to detail and customer service.

Ranes C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYAL R. 
Clasificación:
5.0

Great staff!!

DERICH R. 
Clasificación:
4.0

I appreciate that they had the trailer and let me bring it in the evening and unload it myself. I wasn't thrilled with the after hours service charge that was tacked on the final bill, but I've had similar surprises from y haul in the past, I just forgot about them I guess.

JEFFREY T. 
Clasificación:
5.0

Justin was very helpful in assisting to answer questions and helping with the return process. I would highly recommend him and would use this location again.

Mark F. 
Clasificación:
5.0

Justin was awesome. I will try to do all my renting through him.

WILLIAM D. 
Clasificación:
4.0

Tell customers there is a $25 charge if the vehicle is not brought back completely clean. I was not told this and apparently the vehicle was not clean enough when I brought it back, though I don't know what was wrong because they did not tell me what wasn't clean enough and did not provide me a photo. I'm sure there's something in the contract about it, but most people are busy and reading fine print when you're in the middle of upending your life is not all that easy. It takes 15 seconds to say, please return the truck completely clean or whatever the standard is. $25 feels steep for the average person, like a way to nickel and dime you when you know it takes 2 minutes to sweep out a truck or whatever it is. They told me the time to return the truck, how much gas needed to be in the tank, and what I'd pay mileage-wise. I did all those things just right. They never told me what I'd have to pay for not dusting the interior of the truck or whatever it was that they did for two minutes to justify charging me $25. I think it would leave a bad taste in your mouth too if someone did that to you. Also, the truck literally shook once I hit 45-50 mph as I drove it on the freeway. Juddered like you wouldn't believe for about 20 minutes. It didn't feel safe, but I trust you maintain the trucks as you should.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

We wanted to pick up our truck before the on-site location was open. Opening the lock box to get the key to our truck out was a bit tricky. We could not figure out how to open it. We called the 800 number and the operator tried to help us. But she was unable to assist us. As soon as the on-site employee got there, he opened it quickly! We tried for over 30 minutes! Maybe I having better instructions on how to open the lockboxes (line up the letters a little higher) that contain the keys might help? The employee on site was very helpful, fortunately but we were about an hour behind schedule by the time we got on the road! On your online/phone instructions, maybe explain how much to do before you reach the location. We didn't start the on- line pick up process until we reached the location because we thought that would be best. But if we had known we could do a lot of the photo taking/ credit card info/etc. before reaching the location, we could have had all of that done instead of waiting until we got to the pick up location. Other than that, the experience was great and we had a great moving experience. ¡Gracias!

Grant C. 
Clasificación:
5.0

My first time renting from Lone Peak and it was by far my best experience!

DALLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaimana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

Amazing service, quick efficient returns. I'll be doing business with them again.

JEFFERY A. 
Clasificación:
1.0

I was charged a $15 cleaning fee that should NOT have been charged. I returned that trailer cleaner than I received it. Very angry and disappointed in UHAUL - my cash away with no reason

Shayne B. 
Clasificación:
5.0

Justin is freaking awesome & amazing!!! Highly recommended!

CYNTHIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

I've rented here several times and have never had an issue with check-in or check-out. Staff is very helpful, and there is always a wide selection of trucks & trailers in stock.

SEAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
5.0

Austin was very professional as he assisted me with the unhook and parking of the tow dolly. As well as, temporary parking for my tow vehicle, as I had other business to take care of elsewhere.

rudolph A. 
Clasificación:
1.0

I was charged $10 for leaving my personal vehicle on the yard, then I had to jump the fence to use the keypad to get out because both the fences where malfunctioning.

CHRISTIAN C. 
Clasificación:
1.0

El cliente no dejó un comentario.

NATALIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derik O. 
Clasificación:
5.0

Deep clean cabs before each use. Have gas tanks filled and have customer bring back full so it's easier, also better for the engine to run that way. Great customer service. Happy with my experience.

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND G. 
Clasificación:
5.0

They were very fast and fair with us! They were also very good to work with and friendly as well.

dee B. 
Clasificación:
5.0

The guy at the front counter helped me and he went above and beyond. I was there for a little bit waiting for my ride, and I listen to him helping others. Its been a long time since someone really made the difference for me. I recommend this location 100%.

Magdiel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY L. 
Clasificación:
1.0

Gates do not work. Wasted a lot of my time trying to get in and get out of storage facility. According to others I talked with, it's a recurring problem

CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHELLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN S. 
Clasificación:
5.0

Great customer service and austin was very helpful this time

NITHIN S. 
Clasificación:
5.0

Austin is so Awesome..above and beyond service.

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

I rented and returned my van rental to Justin, he was extremely friendly and helpful and even helped me navigate and find transportation to my hotel after I returned the van. Overall it is by far the best experience I've had with uhaul in any state.

Lenord L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR P. 
Clasificación:
1.0

Our location for pickup got moved twice. We had to drive an hour to this location to pickup our truck because the previous location didnt know what happened to our truck, and the location prior to that ran out of trucks even though we reserved a month before it was needed.

Will B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THABATA F. 
Clasificación:
5.0

The gentleman who checked us in was absolutely fantastic! Very personable, made it easy and even provided advice. A great employee!

DEREK C. 
Clasificación:
5.0

The trailer was dirty on the outside, clean on the inside. Nothing to do with this location. I was every disappointed, in the fact that I had made the reservation so far in advance, and the unit wasn't available at the location that I requested. I was told I had to drive to Salt Lake City to pickup the unit. I called as I was about 5 minutes away from the new pickup location. To be told that they didn't have the trailer either!!! I was then told that I would have to drive an additional 30 minutes to pickup the trailer. Over all I had to drive an additional 1.5 hrs to pick the tailer (each way)!!! I was told by the representative from the Salt Lake location that their was going to be a 50 dollar refund for the inconvenience. I have yet to receive any such refund.

Jaren G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE B. 
Clasificación:
3.0

Almost charged me for a fill up until I challenged and said I would come back in to check.

Abigail A. 
No se han enviado comentarios para esta ubicación.

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