Comentarios del cliente para Pocono Mountain Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pocono Mountain Mini Storage

Grado total:

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Nancy M. en

Grado:

No one was there when we arrived, even though we were returning 2 hours ahead of plan, so my husband thankfully was able to unhook the trailer and we left a message on their answering machine with the time we left it.

Thomas S. en

Grado:

The online experience was more work than it is worth. Had to spend 20 minutes giving all the information and waiting for it to be verified, as I stood with the rep who could have easily had this done in one minute. When an error occurred on the site that was not my fault it didn’t tell me what to do. Even with the rep there to call and sort it out, it took me another 10 minutes. What is made out to be an easier and speedier process, was much more stressful and unnecessary than I could have imagined.

Peter P. en

Grado:

Make sure that you understand where you are to drop off your truck and what to do once you get to the location. No instructions on what to do if location wasn't open. We were told wrong drop ification. I'm not sure if uhaul Corp changed it after our pick up. Lady was very nice had a hard time with Uhaul site. We never saw our contract or signed a contract. We only signed and got a copy of our invoice for pick up.

Donald W. en

Grado:

El cliente no dejó un comentario.

Ian M. en

Grado:

It wasn’t their fault, but some scumbag at our original rental location never returned the 17’ truck we reserved. Instead we had to opt for a 10’ truck which resulted in more trips, more money for fuel, and mileage. This is absolutely unacceptable and I want a call back from a Uhaul rep.

Michael M. en

Grado:

El cliente no dejó un comentario.

fran C. en

Grado:

Bruce was great! Friendly and accommodating.

Paul B. en

Grado:

Cassandra was very knowledgeable. There seemed to be a mixup in which we wanted to pickup and return to Lords Valley PA but we needed to pickup in Tafton PA and return to Lords Valley. When we arrived to return to Lords Valley Christine said there would be an additional charge of $122 .00. This was incorrect. We were extremely unhappy. Between Christine and Cassandra’s expertise, our problem was solved. Uhaul is LUCKY to have these 2 valuable employees.

David Louis R. en

Grado:

The drop off location was relatively convenient but the area for the trailers was not paved and a little rougher. We arrived before 10 AM and they were still closed so we just left the trailer on the lot, which was fine.

chamanikia D. en

Grado:

El cliente no dejó un comentario.

tara I. en

Grado:

Friendly, helpful employees, low rating is due to U-haul check-in process.

Robert S. en

Grado:

The employee was helpful with hooking up the equipment

Emily T. en

Grado:

rode very nicely. Friendly contacts for renting

George B. en

Grado:

El cliente no dejó un comentario.

Scott F. en

Grado:

El cliente no dejó un comentario.

Thomas K. en

Grado:

Sorry I do not remember the name of the woman that helped me, but she was the MOST attentive, warm, personal person I have dealt with in a long time as a consumer. You are very fortunate to have her as your representative.

Danielle A. en

Grado:

I will never use u haul again! I had to download an chrome just to use your website! So stupid still didn’t work was suppose to be able to pick up the truck at 8 am and had to wait till 10 am to get it because your website and the ppl I called were clueless! I still paid full price for everything even though the only thing decent about the experience was the place I got the truck from! I sat in my car for 2 hrs waiting for the place to open so I could get the truck! Your customer service rep had no clue how to help me and didn’t offer any discounts for the huge inconvenience that your website caused ! Absolutely frustrating and will never use u haul again!

Joshua D. en

Grado:

El cliente no dejó un comentario.

LOUIS P. en

Grado:

Nothing. Everything was fine.

Lissette V. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.

Katrinka O. en

Grado:

El cliente no dejó un comentario.

Ken M. en

Grado:

Had to call # to get someone to office.

Blair R. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

George S. en

Grado:

Friendly, helpful, efficient staff. Thanks again!

Donna D. en

Grado:

Not a thing. Karen was well knowledged in all aspects of the business and answered any questions we had. You have a total gem on your hands.

BRANDON D. en

Grado:

Check trucks conditions before rented