Had to contact local representative due to wrong key supplied
Anthony D
Customer Reviews for Pleasant View Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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It was amazing service with a great help from the owner! Highly appreciate!
Kolyo KNothing. All was good and went very well.
Angela DSafe and smooth ride!
Tina JMake the rental pickup/check-in/start on the U-Haul app more obvious. I had trouble finding the button to pick up the truck.
Franklin VGreat older gentlemen to deal with ,equipment in great shape, would definitely recommend.
David GOwner was very kind and efficient . Wonderful customer service and great location . Gracias
Francesca MWise man.
David CWe dropped the trailer off Sunday (the day it was due back). This location did not have anyone working on Sunday. That said we picked what we thought a convenient spot and left the trailer. We took a few photos of it there and called the UHaul number to let them know it was there. Apparently everything worked out well The personal we're not there on Sunday at drop off but the people we called on the phone were very helpful.
JOHN SLee Thompson was awesome!
theresa pWonderful experience
Ariana NEverything ok
Jeffery RIt was closed when I dropped it off but it appeared to be neat and clean
Lynn ZThe owner was efficient and friendly.It can't be any easier.
MICHAEL HPleasant View Automotive went above and beyond in their service. I was having problems with the app, and the representative at Pleasant View helped me after hours. His customer service focus was evident and very much appreciated!
VICTORJOHN BRecognition of your UHaul representative for his excellent services
Tiburcio RNo one was there despite it being "open" hours. When we called the phone number left on the door, no one answered. We left a message, but no one called us back. We had to call the UHAUL toll free number to talk to someone who eventually helped us.
Rodney SThe experience was very easy and convenient.
Tanya REverything is perfect. Mr. Lee Thompson is very helpful and polite. Thanks a million.
Kolyo KThe truck leaked and the boxes got wet in the floor. Top need sealed. Other than that everything was good
Ronald DI've used this location a few times and have always had a great experience. The owner of this uhaul is a great to talk to and well experienced. He even invited us to Easter services.
Charles BThe parking lot is a bit tight, recommend freeing up as much room as possible to help customers maneuver around the parking lot.
James MGreat customer service and friendly, thoughtful advice on the rental process.
Jonathan RDropped the rental off at this location since there was no room available at the Luray location. Was advised by the lady at the Luray location to give her a call to see if Luray could still be an option. Unfortunately not. She did mention that she would note my account that she offered a $20 credit for the extra mileage since I had to drive over the mountain into New Market. I don't see that there was ever a $20 credit posted back to my account. Gracias.
Susan DGreat service and equipment. Always my first choice.
Larry DThe checkout person was personable and fun to chat with.
Charles BLocation opened 20 minutes late. Employee never came out, I had to go in and ask them to come out and help me attach trailer to my vehicle. Seemed to be inconvenient for them. Called UHaul customer service shortly after I realized that I would be on my own at pick up time. Customer service was amazing and extremely helpful.
Jessica BLee was very helpful.
Scott WThe pick up location itself was fine. Very poor experience with uhual setting up pickup location. I requested pickup in Warrenton over a month prior and they send me over 100 miles to pick up at a different location. Uhual was not accommodating regarding this rental. Only gave us a "slight" discount and still charged me an extra day even thought I dropped it off on the correct day.
Noah WWhile the person was helpful, he was not timely. Anything and everything was a distraction. The process took more than twice as long as needed. While waiting for a receipt supposed friends came in to eat lunch and made a rather vile racist comment with no reaction from the proprietor. I will not be back.
Andrew CThe owner of this facility was awesome. Very nice man and genuine, would recommend this place to anyone!
Luke PLee of Pleasant View Automotive was very helpful, courteous, and professional, as he has been throughout all our dealings with him over the past 6 years. He is a fine representative for your company! Regards, Dann Boyd
DANN BVery good customer service at the location. It was a pleasure doing business with him.
JAMES RClose to the house
Merritt BFriendly , helpful, pleasant experience.
Angela DThe rental process was efficient and delivered what I expected. I would use this location again.
Dale SI clean it up it had soda on Dashboard and floor board it still had dog hair in it may want to watch with people that are Allergic to pet hair.
Dustin SLee is a great guy. Perfect transaction.
Robert GLee was wonderful. I was somewhat nervous never having to drive this type of vehicle. Lee took the time to explain the features of the vehicle as well as driving tips. This made my experience better. I would get another UHaul from Lee any time.
Mark GTrailer door was a bit rough. Customer service was great!
Kyle REverything worked out with this Uhaul and service given. Would use location again if we need Uhaul services.
stweven tI had issues with my reservation, I reserved for 3 days and was told that I would get 1 day free along with an extra 100 miles free because my reservation was messed up. I ended up with only 24 hour order upon dispatch and it caused me to almost have to pay 250 dollars more upon return because I kept for the days of reservation. The return place fixed this so I did not have issues. The dispatch place needs to improve on attention to detail and confirm with customer before everything is dispatched. The bad communication almost cost me hundreds of dollars. Overall service was great, customer service great, treated customer with respect,, clean environment, just 1 thing that needs improved on and that is communication with customer to make sure everything is correct in system before dispatching vehicle and they can't fix afterwards.
Donald WLee provided great customer service and reviewed important facts about the vehicle. Excellent Job!!
Donald CI want to pick the you haul up earlier in that morning but I was told on a computer that I couldn't get it until 130. The place I got the you haul opened up at 9 and closed at noon
Debby BExcellent service Goes above and beyond
Andrew HMr. Thompson was unbelievable. I had never pulled a uhaul and he made my experience easy and gave me great advice. I arrived safely Couldn't have been any better. I've already recommended him to 2 family members.
Shea RPersonally as a woman i wish for the long hauls trucks were more comfortable but really it was a good trip. ¡Gracias!
kennella r¡Excelente ubicación!
Eric SN/C
Jeremy HI would absolutely reccomend this location!
STACEYMARIE S