Comentarios del cliente para Pleasant View Automotive
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Testimonios de recientes clientes de Pleasant View Automotive
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joanne B. en
No issue with the location. They even took the time to call a couple of days ahead and tell me what to expect and where to find the key etc. The 24/7 process was AWFUL - extremely time consuming and cumbersome. The link was not available on my dashboard so I ended up having to call. Waited at least 15 minutes before the correct department even answered. Ended up needing two phones to complete the process.
David C. en
The gentleman was very efficient, knowledgeable, and great to work with. Everything went smoothly and will use this location again as needed
Ronald R. en
nothing at all everything was excellent
Pieter T. en
We picked a nine o'clock pickup to get an early start of the day. We had to wait till 10:15 for the employee to get things checked. He didn't explain to us what he was doing or why it took so long.
Jerry W. en
9
Keli M. en
Lee @ New Market, Va. UHAUL was thorough, efficient and direct. We appreciate doing continuing business with him.
David C. en
When a customer makes a reservation please see to that the requested equipment is available or tell the customer that the equipment will not be available. It is a shocking surprise on the morning of the move to find that nothing is available.
trina W. en
This crazy man threatened me. I will sue him and his manager. The truck was returned to its lication by 6pm I needed an extra day. I returned it clean. This truck needs a time up. Other than that it was pretty good.
Amy K. en
There were obvious problems with the vehicle- tire pressure light was on and right side mirrors were not operable. I was told “not to worry about itâ€. The truck did not operate well and is was not easy to drive without mirrors.
Jeff F. en
The original pick up location I had @ Valley View Motors in Harrisonburg should be fired. Karen Munns was rude and berated me after I complained of her keeping me waiting for 25 mins as her business/office was temporarily closed and unattended while she enjoyed her lunch. Her posted business hours are 10-4 on both the website and office which was not honored. She is a horrible representative of UHaul and I will check other options in future as a result.
Brian C. en
Very easy to work with staff onsite, very helpful people. I was not there at peak time and staffing was not an issue, but of the three locations I visited this was the only one with sufficient staffing levels, and I think only because it was a little bit off the beaten path.
Doreen N. en
We rented a covered trailer to keep our items dry should it rain. We did drive through a rainstorm. We were very disappointed to find our items on the left side of the trailer wet as was the floor.
mike A. en
The only problem I had was I had reserved a 26 foot truck but was only able to get a 20 foot one, at the end of the day it didn`t matter because I wouldn`t have gotten everything in a 26 footer anyway This could be a problem for someone else though
Craig H. en
the man called me back. Even though I dropped after hours. invited me back to meet him in person. Made you feel welcomed
David K. en
Open business earlier.
Timothy D. en
Very friendly and informative. Was my first time renting a trailer and he was a huge help. Highly recommend
Marcel J. en
Excelent service
Gilbert B. en
very easy fpr drop off.
James H. en
This local u-haul dealer is amazing to work with. He's knowledgeable of the equipment and ensures you will get the most from your u-haul equipment. I would highly recommend his location to anyone for local or long distance moves.
david B. en
Condescending old man that spent a entire HOUR pretending that his computer was forcing me to take unwanted insurance. Finally, after claiming he couldn't rent me the equipment unless I accepted optional insurance I suggested he call Uhaul office to find an alternative for me. He called someone and in five minutes the contract was prepared (without insurance). I was insulted as, essentially, being a cheapskate for not accepting the $8. insurance policy; as an insult he suggested I should call Uhaul for a $5. discount. I was polite, and extremely patient during the entire ordeal. When I arrived at the rental location, no one was there, only a phone number to call and the wait for his arrival. He rented me the oldest dirtiest trailer on the lot. Really shitty experience all the way around. After his wife admitted he was stubborn, he insinuated that I was stubborn for not accepting the optional insurance charge.
Matthew C. en
Make sure supplies ordered are with the vehicle. If dollys or pads are not available, call the customer and let them know so they can plan accordingly.
James W. en
The owner was helpful and very thorough in connecting the trailer to my vehicle.
Daniel A L. en
Very pleased, first time rental, if I need again will rent from Uhaul
Marshea H. en
Check out was very timely and professional, a very pleasant experience.
Deborah R. en
The man who I dealt with was very unpleasant. I returned the truck with just over a quarter of a tank - same as when picked up; he said it was low and charged extra for fuel. Not a good experience.
Wendell R. en
Very friendly,helpful and professional administrator
Margaret L. en
Don't allow 24/7 pick-up at this location. Cell service was bad and I couldn't upload pictures etc..it took over an hour to get the truck and that was after I gave up with the 24/7 reservation and simply "rebooked" a truck inside with the man behind the counter. He was GREAT! Uhaul was not. Even after calling the 1-800 number, it took 10 minutes for my call to be answered and another 1/2 hour or so for the lady to besically not help the situation outcome. I thought she could check me in...nope....she just walking me through the same steps that didn't work when I tried them 3, 4, 5 6 times. Disappointed in Uhaul with that situation.
John R. en
Excellent in every aspect.
Bernard D. en
I had called the U Haul 800 number to extend the rental until Sunday. I was told he fee would be 40.00 for the extra day. We discussed the rental insurance and I cancelled it because so had my items at the end location? The U-haulrepresentatove in Nrw Market called me at 845 am requesting a time that I would have the truck back, I responded that I would have it back by 415. When I returned he truck they were closed? I confirmed that the gas was back to the level that I originally picked the truck up with. When I recvd the bill it was for many erroneous add-ones 1 additional insurance after I cancelled it? 2. I visually made sure that the fuel was above the level I picked up the truck with, yet was charged an additional $11.05 3 instead of an additional $40.00 per my conversation my bill was for $129.05 I have now been on hold for 15 minutes ( just like when I called to extend my rental (another 15 minutes wait)
Dana F. en
Staff at this location is extremely helpful and friendly. Highly recommended.
Cory S. en
When scheduling should make sure the customer knows what they might need to hook up their vehicle.
Melissa H. en
The mobile truck return was very easy and allowed me to return the truck outside of normal business hours. Very convenient. No complaints about the location except the parking could have been marked a little better for customers to return equipment. I had to block in other equipment because I didn't know where to leave the truck in the lot. Otherwise everything was great!
Joseph M. en
I dropped off on a sunday so I didn't spend much time there but everything was fine.
Phillip P. en
Outstanding service! Give Lee a gold star!
Craig M. en
He was a small independent Uhaul site . He would not give me credit for unused boxes since he said he did "do boxes." I also brought in truck with more fuel than vehicle had when I picked it up. .
Chris C. en
Nice, older gentleman however he was as slow as molasses. I wanted to jump on the other side of the counter to help him with the computer work. The store/shop was one giant trip hazard.
Robert T. en
Perfect, Lee was extremely knowledgeable and went the extra mile (or 2 ??) to assure I was hooked up safely and knew what I needed to know to safely tow for 1,100 miles,! I will rent from Lee at his New Market dealership again!
Timothy B. en
The garage owner was as helpful as anyone could. Would recommend to anyone.
Randy M. en
Computer issue delayed pickup and required call to uhaul to resolve.
Gilbert B. en
great service from lee. easy rental.
Richard C. en
Very attentive to instructions to renter.
Gilbert B. en
easy, fast, lee was great help ... thanks.
Barry K. en
Seemless service, personable and professional. Made renting a trailer easy. Thank you!
john S. en
Lee Thompson is a great guy to do business with. He can be counted on to have what you need when you need it.
William P. en
Truck was reserved for 8 am. Called the number on the door at 8:10. Guy said he'd be there in 10 minutes. He was, but rather than apologizing for being late, he acted like he was doing me a favor.
william S. en
Very pleasant and helpful rental manager, good to deal with.
john P. en
Lee, the owner was outstanding! Professional, pleasant, and helpful.
kelly A. en
The nicest man at Pleasant View Automotive ever!
G. F. B. en
keep doing what you're doing.
ROBERT N. en
Good customer service. Picked up the auto dolly, unfortunately I took it home and the car I was going to tow wouldn't fit on the dolly. I returned it the same day.