Customer Reviews for Plaza Hardware
(U-Haul Neighborhood Dealer)

319 reviews

6344 Rte 309   New Tripoli, PA 18066
(about 1 mile north of Rout 100 and Route 309)

(610) 767-4813

Office Hours

  • Mon-Thur: 8 am–7 pm
  • Fri: 8 am–6 pm
  • Sat-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(610) 767-4813

6344 Rte 309
New Tripoli, PA 18066
(about 1 mile north of Rout 100 and Route 309)

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–7 pm
  • Fri: 8 am–6 pm
  • Sat-Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Roland Staten 
Rating:
2.0

I did the in town rental with unlimited miles, Safe move insurance, and it said it would be $165. We ended up paying over $200 and had to pay for a mileage overage.

Sean Wiesner 
Rating:
5.0

Great location and people.

Mark Schoemaker 
Rating:
5.0

People were very pleasant and informative. The truck was clean and maintained.

Kayla Kurtz 
Rating:
4.0

Customer did not leave a comment.

Becky Wanamaker 
Rating:
5.0

Customer did not leave a comment.

Charles Beck 
Rating:
5.0

Very helpful and easy to work with.

Andrew Barnett 
Rating:
5.0

This vehicle needs new wipers

Mike Pieper 
Rating:
5.0

Got the clean bill n no problem!!

Janine Rolik 
Rating:
5.0

Customer did not leave a comment.

Michael Edenton 
Rating:
3.0

Staff was friendly, and very helpful. Unfortunately, it seems the internet access is not good and had a hard time completing the checkout because could not connect to uhaul.com.

Cosmo Valavanis 
Rating:
5.0

Customer did not leave a comment.

KELLY COSTELLO 
Rating:
5.0

Customer did not leave a comment.

Thomas McDaniel 
Rating:
5.0

Customer did not leave a comment.

Kenny Zayas 
Rating:
5.0

Very friendly and helpful. Exceptional service.

Michael Edenton 
Rating:
4.0

Customer did not leave a comment.

Crystal Smith 
Rating:
5.0

Customer did not leave a comment.

John Freund 
Rating:
5.0

Customer did not leave a comment.

Matt Conway 
Rating:
4.0

Customer did not leave a comment.

Jim Amann 
Rating:
5.0

VERY ACCOMODATING. IT WAS KINDA CONFUSING THAT THE CHECKOUT REQUIRED THE USE OF THE COMPUTER AND THE TABLET APPLICATION. THE PERSON DOCUMENTED THE SERIOUS DRIVING PROBLEMS I HAD WITH THE TRUCK. THE BUCKING OF THE TRUCK WHEN DRIVING OVER 45 MPH WAS NOT ALWAYS REPRODUCIBLE. IT SEEMED LIKE IT WAS A TRANSMISSION PROBLEM. I DID REPORT THE PROBLEM WHILE IN-ROUTE TO UHAUL PRIOR TO CHECKOUT. VERY DISAPPOINTED IN THE TRUCK PERFORMANCE. MADE THE TRIP VERY POOR.

RICHARD SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Robert Fetterman 
Rating:
5.0

very convenient location for pick up and return. The People at Plaza Hardware are very easy to work with. this is the second time this week to pick up a truck there and every thing was done very well. 5 stars for them.

Mike Pieper 
Rating:
5.0

Very pleasant people!!

Janine Rolik 
Rating:
5.0

We were happy with the location but NOT with U-Haul. U-Haul changed the location of our pick-up without telling us. They said that they "sent us an email" but no email was received. We did not know of the change of location until we got to the place in New Tripoli. The gentleman at Plaza Hardware was very helpful and allowed us to rent a larger truck for the same price.

Joseph Boyle 
Rating:
2.0

Customer did not leave a comment.

ROBERT Thurman 
Rating:
5.0

Customer did not leave a comment.

Emily Lane 
Rating:
1.0

I order Uhals many times a year, this place added fees, changed the price that was given to me online and on the phone when i made the order. The back of the truck had mud footprints all over had to clean before using. Price was twice the amount i typically pay when using uhaul.

Steven Miller 
Rating:
5.0

Customer did not leave a comment.

Heriberto Irizarry 
Rating:
1.0

The truck that I rented didn't have a ramp to load items into the truck. I had to rent a trailer to get the other things that I couldn't get loaded. I was informed that the trailer rental would be refunded, and then when I call back to verify the refund. I keep getting the ruin around. The district manager is supposed to call me back. That also hasn't happened.

DARL FRIEND 
Rating:
1.0

If a uhaul representative changes a uhaul pick up location, the person better ensure that it is there to pick it up.

Michael Hill 
Rating:
3.0

They didn’t give me the pads I ordered

Jeff Dowling 
Rating:
5.0

Customer did not leave a comment.

Joseph Batza 
Rating:
3.0

I didn’t see a clearly marked designated return area.

Kareem Arline 
Rating:
4.0

Customer did not leave a comment.

Jerome McArdle 
Rating:
4.0

The employees at pickup and drop off sites were very friendly and helpful.

Stephen Hoke 
Rating:
5.0

Customer did not leave a comment.

Ralph Pastore 
Rating:
5.0

Customer did not leave a comment.

Candace Arnold 
Rating:
5.0

Customer did not leave a comment.

Alan Rex 
Rating:
3.0

Customer did not leave a comment.

MARY STILES 
Rating:
5.0

Customer did not leave a comment.

Terry Bender 
Rating:
5.0

Helpful and knowledgeable staff. The owner of the location very customer focused. Staff went out of their way to ensure the experience was positive.

Scott Clouden 
Rating:
4.0

The stablishnent was excellent. The issue that I have is with uhaul app. When returning the vehicle after hours. The app never saved those pictures of the odometer and gas tank's gauge. I had to use the website instead after trying 7 times with the app. The App needs more work on it.

Diana Sanchez 
Rating:
5.0

Customer did not leave a comment.

pam kline 
Rating:
5.0

Customer did not leave a comment.

Brian Gross 
Rating:
5.0

online registration - my confirmation number wasn't accessible and needed to repeat registration at pick up location.

Vincent O'Connor 
Rating:
5.0

The only suggestion I have, is that on the uhaul App, it should allow you to extend you rental in case you have too… I needed the truck a little longer than expected, and was charged a full extra day, but had it back within 6 hours of originally agreed time. If I had known I would have kept it until the additional days rental was up. All in all the rental was easy and simple to pick up and drop off! Thank you :) the store employees were very nice, helpful and professional!

KATY ABDELALL 
Rating:
3.0

Customer did not leave a comment.

Nichole Taylor 
Rating:
4.0

Customer did not leave a comment.

Ron Graupner 
Rating:
5.0

Very nice to deal with at Plaza Hardware. They made the entire experience hassle free.

Douglas Male 
Rating:
5.0

I got charge for insurance and I did not want that other than that, customer service on site were I PU and Drop was amazing!

michelle Rivera 
Rating:
5.0

The lock on the rear door was difficult to unlock. I used my own. The folks at the pickup point we're as friendly and as knowledgeable as could be. I will gladly use them as well as tell my friends about my very good experience.

Edward Biegaj 
Rating:
5.0

Customer did not leave a comment.

Rodney Becker 
Rating:
5.0

Customer did not leave a comment.

Rajiv Soundararajan 
Rating:
5.0

The location and experience with the Uhual representatives was good. I just got a bad piece of equipment. I picked up the trailer for a one from Pennsylvania to Florida. By the time I got to the first stop I kept noticing that when I broke the trailer would just slam into the back of the truck. So I checked the brake fluid reservoir and it was completely empty. Almost like there was nothing ever put I n. I tried contacting the uhual hotline but I waited for over an hour and no one answered. I also called in the morning before I departed and no one answered for over an hour. I ruined my brakes on my truck and would like to be compensated for the rental and the cost of new brakes on my truck ($650).

Yunus Buffins 
Rating:
5.0

Customer did not leave a comment.

Andrew Suleiman 
Rating:
5.0

Have clean truck so my stuff doesn;t get dirty pr ruined from previous renter's thoughtlessness and carelessness.

Anthony Blommel 
Rating:
5.0

Customer did not leave a comment.

Paul Foster 
Rating:
5.0

Customer did not leave a comment.

Lorrie Martin 
Rating:
4.0

Customer did not leave a comment.

Troy Smith 
Rating:
5.0

Very helpful! prompt and good people!

Michael Rogers 
Rating:
4.0

Customer did not leave a comment.

ANDREW DEANGELIS 
Rating:
1.0

We made a reservation with the Livingston location in Allentown 2 weeks in advance for a 26’ truck. We get there and they say they don’t have it and send us to New Tripoli. When we get there they don’t have it either. Waste of time and terrible customer service.

Rodolpho Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Russell Kondisko 
Rating:
5.0

Perfect thank you!!

Matthew Propson 
Rating:
5.0

Customer did not leave a comment.

sean boyle 
Rating:
3.0

Customer did not leave a comment.

Justin Sanchez 
Rating:
5.0

Customer did not leave a comment.

Mike Brown 
Rating:
5.0

Customer did not leave a comment.

ERIC KULHAMER 
Rating:
5.0

Very helpful in getting my hitch right!

Gary Christman 
Rating:
5.0

Rv

RAFAEL VARGAS 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS WETZEL 
Rating:
5.0

Friendly and accommodation service at Plaza Hardware.

Omar Safi 
Rating:
5.0

Customer did not leave a comment.

Alex Roeske 
Rating:
3.0

Customer did not leave a comment.

Devon Rivera 
Rating:
5.0

Make the phone pick-up/ drop off easier

Melissa Matsick 
Rating:
3.0

There was a ton of broken glass left in the truck and on the ramp..we swept most of it out but kept finding more.

Stephanie Proulx 
Rating:
5.0

Staff very helpful. Had some difficulty with the Uhaul technology but adapted quickly to get me on my way

David Wigfield 
Rating:
5.0

Customer did not leave a comment.

Frederic Vassallo 
Rating:
5.0

Customer did not leave a comment.

Patrick Cope 
Rating:
1.0

I was billed for 60 miles instead of the 30 I drove. I had to wait 45 minutes for the keys when I picked the truck up. I was told the fuel tank was full upon pickup but it took 12 gallons to fill it after only driving 30 miles. unless I am refunded a portion of the bill I won't be able to use uhaul moving forward.

TODD NEWCOMER 
Rating:
4.0

Very convenient drop location to end destination. No hassle drop off.

curtis dorwart 
Rating:
3.0

The person was confused and had isdues checking in the equioment.

Travis Moore 
Rating:
5.0

Customer did not leave a comment.

Jayson Boushell 
Rating:
5.0

Customer did not leave a comment.

Craig Brasten 
Rating:
5.0

The customer service at Plaza Hardware was very good. They worked through the return process efficiently and with a great attitude. I would very much recommend this location to others.

Don Link 
Rating:
3.0

People were friendly here. However, I was told I had to have the insurance coverage. After speaking with uhaul customer service, after my rental and move, I found out the insurance is not a requirement. I did not opt for it in my reservation and did not want it at pick up. But had to have it in order to get my rental. Very poor thing to do if you ask me. Further more, the taxes and fees put my total rental costs about $50.00 above the initial reservation total....that's significant uhaul. 174.00 up to 227.56. ,Including 28.00 insurance coverage I did not want. This should all be in the total..not hidden. Uhaul customer care is just giving me lame excuses about taxes and not helping. Just give me my money back...you lied. I reserved a truck for one price ...I had to have the truck that day, when you add fees the day of it pisses people off.

George Shellman 
Rating:
5.0

I was very disappointed that i coud not reserve the car dolly at this location. It was nothing they did they were excellent and very friendly. It was the uhaul system that stinks. I had to go back home again 30 minutes laterand call to reserve the car dolly. The one car dolly that they had could have been reserved by someone else while I wasted my time running around.

Sal Tailbi 
Rating:
4.0

Customer did not leave a comment.

Jason Benson 
Rating:
5.0

Customer did not leave a comment.

Melissa Ziegler 
Rating:
3.0

I have used uhaul in the past maybe 2 other times. After this time I would not use uhaul again. When I rented a trailer from this location the person told me I have to pay preday which was around 100 a day. So I prepaid 5 days which was over 500 days. She said if I did have it for 5 days I would receive a refund and of course I didnt but I never rented a trailer and thought maybe they had a different policy for trailers.

Tava Brown 
Rating:
4.0

very helpful service

Natalie Wagner 
Rating:
2.0

Employees had no clue how to navigate through the U-Haul website. It took almost 20 minutes to check in and close to 30 minutes to check out.

Charles Fenstermaker 
Rating:
5.0

Customer did not leave a comment.

NATASHA CALCRAFT 
Rating:
5.0

Customer did not leave a comment.

PAUL FISHER 
Rating:
2.0

make your franchisees commit to reservations made at Uhaul.com or through 800-gouhaul. And teach your people better customer service

Alex Bus 
Rating:
5.0

Very friendly and professional

BRADLEY MARTIN 
Rating:
5.0

Customer did not leave a comment.

Joseph Richter 
Rating:
5.0

Customer did not leave a comment.

Francisco Rosario 
Rating:
1.0

Originally reserved with App but when I went to pick up my cell service wasn't able to get App so I went in and picked up rental that way. They charged me for safe move but I declined it when I had placed my order and they did not mention it at all when I got paperwork. I also was told and saw the gas amount 5/8th's a tank. I went to the gas station down the street from them a 1/4 mile and put 5/8's a tank in. I got the bill emailed the next day with the 2 days safe move charge $28.00 and a charge for 8 gallons of gas at $4.00 per gallon $32.00. I called and spoke to someone told them about my issues, she said she had checked the tank where I parked truck which was on a slight hill and it was a 1/2 tank I told her that was wrong I know there was 5/8ths a tank and it should be pulled to a level area and checked. She said she would have someone get back to me the next day. I still have not heard anything from them. I got over charged $28.00 & $32.00 a total of $60.00. I rent from UHaul a few times a year very familiar with how it works I have never ordered the insurance (safe move) nor have I ever not returned a vehicle without the right amount of gas. I am very disappointed with this place.

CATHERINE DAMORE 
Rating:
5.0

Customer did not leave a comment.

Amanda Krause 
No reviews have been submitted for this location.

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