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Richard H
Customer Reviews for Plaza Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did the in town rental with unlimited miles, Safe move insurance, and it said it would be $165. We ended up paying over $200 and had to pay for a mileage overage.
Sean WGreat location and people.
Mark SPeople were very pleasant and informative. The truck was clean and maintained.
Kayla KVery helpful and easy to work with.
Andrew BThis vehicle needs new wipers
Mike PGot the clean bill n no problem!!
Janine RStaff was friendly, and very helpful. Unfortunately, it seems the internet access is not good and had a hard time completing the checkout because could not connect to uhaul.com.
Cosmo VVery friendly and helpful. Exceptional service.
Michael EVERY ACCOMODATING. IT WAS KINDA CONFUSING THAT THE CHECKOUT REQUIRED THE USE OF THE COMPUTER AND THE TABLET APPLICATION. THE PERSON DOCUMENTED THE SERIOUS DRIVING PROBLEMS I HAD WITH THE TRUCK. THE BUCKING OF THE TRUCK WHEN DRIVING OVER 45 MPH WAS NOT ALWAYS REPRODUCIBLE. IT SEEMED LIKE IT WAS A TRANSMISSION PROBLEM. I DID REPORT THE PROBLEM WHILE IN-ROUTE TO UHAUL PRIOR TO CHECKOUT. VERY DISAPPOINTED IN THE TRUCK PERFORMANCE. MADE THE TRIP VERY POOR.
RICHARD Svery convenient location for pick up and return. The People at Plaza Hardware are very easy to work with. this is the second time this week to pick up a truck there and every thing was done very well. 5 stars for them.
Mike PVery pleasant people!!
Janine RWe were happy with the location but NOT with U-Haul. U-Haul changed the location of our pick-up without telling us. They said that they "sent us an email" but no email was received. We did not know of the change of location until we got to the place in New Tripoli. The gentleman at Plaza Hardware was very helpful and allowed us to rent a larger truck for the same price.
Joseph BI order Uhals many times a year, this place added fees, changed the price that was given to me online and on the phone when i made the order. The back of the truck had mud footprints all over had to clean before using. Price was twice the amount i typically pay when using uhaul.
Steven MThe truck that I rented didn't have a ramp to load items into the truck. I had to rent a trailer to get the other things that I couldn't get loaded. I was informed that the trailer rental would be refunded, and then when I call back to verify the refund. I keep getting the ruin around. The district manager is supposed to call me back. That also hasn't happened.
DARL FIf a uhaul representative changes a uhaul pick up location, the person better ensure that it is there to pick it up.
Michael HThey didn’t give me the pads I ordered
Jeff DI didn’t see a clearly marked designated return area.
Kareem AThe employees at pickup and drop off sites were very friendly and helpful.
Stephen HHelpful and knowledgeable staff. The owner of the location very customer focused. Staff went out of their way to ensure the experience was positive.
Scott CThe stablishnent was excellent. The issue that I have is with uhaul app. When returning the vehicle after hours. The app never saved those pictures of the odometer and gas tank's gauge. I had to use the website instead after trying 7 times with the app. The App needs more work on it.
Diana Sonline registration - my confirmation number wasn't accessible and needed to repeat registration at pick up location.
Vincent OThe only suggestion I have, is that on the uhaul App, it should allow you to extend you rental in case you have too… I needed the truck a little longer than expected, and was charged a full extra day, but had it back within 6 hours of originally agreed time. If I had known I would have kept it until the additional days rental was up. All in all the rental was easy and simple to pick up and drop off! Thank you :) the store employees were very nice, helpful and professional!
KATY AVery nice to deal with at Plaza Hardware. They made the entire experience hassle free.
Douglas MI got charge for insurance and I did not want that other than that, customer service on site were I PU and Drop was amazing!
michelle RThe lock on the rear door was difficult to unlock. I used my own. The folks at the pickup point we're as friendly and as knowledgeable as could be. I will gladly use them as well as tell my friends about my very good experience.
Edward BThe location and experience with the Uhual representatives was good. I just got a bad piece of equipment. I picked up the trailer for a one from Pennsylvania to Florida. By the time I got to the first stop I kept noticing that when I broke the trailer would just slam into the back of the truck. So I checked the brake fluid reservoir and it was completely empty. Almost like there was nothing ever put I n. I tried contacting the uhual hotline but I waited for over an hour and no one answered. I also called in the morning before I departed and no one answered for over an hour. I ruined my brakes on my truck and would like to be compensated for the rental and the cost of new brakes on my truck ($650).
Yunus BHave clean truck so my stuff doesn;t get dirty pr ruined from previous renter's thoughtlessness and carelessness.
Anthony BVery helpful! prompt and good people!
Michael RWe made a reservation with the Livingston location in Allentown 2 weeks in advance for a 26’ truck. We get there and they say they don’t have it and send us to New Tripoli. When we get there they don’t have it either. Waste of time and terrible customer service.
Rodolpho GPerfect thank you!!
Matthew PVery helpful in getting my hitch right!
Gary CRv
RAFAEL VFriendly and accommodation service at Plaza Hardware.
Omar SMake the phone pick-up/ drop off easier
Melissa MThere was a ton of broken glass left in the truck and on the ramp..we swept most of it out but kept finding more.
Stephanie PStaff very helpful. Had some difficulty with the Uhaul technology but adapted quickly to get me on my way
David WI was billed for 60 miles instead of the 30 I drove. I had to wait 45 minutes for the keys when I picked the truck up. I was told the fuel tank was full upon pickup but it took 12 gallons to fill it after only driving 30 miles. unless I am refunded a portion of the bill I won't be able to use uhaul moving forward.
TODD NVery convenient drop location to end destination. No hassle drop off.
curtis dThe person was confused and had isdues checking in the equioment.
Travis MThe customer service at Plaza Hardware was very good. They worked through the return process efficiently and with a great attitude. I would very much recommend this location to others.
Don LPeople were friendly here. However, I was told I had to have the insurance coverage. After speaking with uhaul customer service, after my rental and move, I found out the insurance is not a requirement. I did not opt for it in my reservation and did not want it at pick up. But had to have it in order to get my rental. Very poor thing to do if you ask me. Further more, the taxes and fees put my total rental costs about $50.00 above the initial reservation total....that's significant uhaul. 174.00 up to 227.56. ,Including 28.00 insurance coverage I did not want. This should all be in the total..not hidden. Uhaul customer care is just giving me lame excuses about taxes and not helping. Just give me my money back...you lied. I reserved a truck for one price ...I had to have the truck that day, when you add fees the day of it pisses people off.
George SI was very disappointed that i coud not reserve the car dolly at this location. It was nothing they did they were excellent and very friendly. It was the uhaul system that stinks. I had to go back home again 30 minutes laterand call to reserve the car dolly. The one car dolly that they had could have been reserved by someone else while I wasted my time running around.
Sal TI have used uhaul in the past maybe 2 other times. After this time I would not use uhaul again. When I rented a trailer from this location the person told me I have to pay preday which was around 100 a day. So I prepaid 5 days which was over 500 days. She said if I did have it for 5 days I would receive a refund and of course I didnt but I never rented a trailer and thought maybe they had a different policy for trailers.
Tava Bvery helpful service
Natalie WEmployees had no clue how to navigate through the U-Haul website. It took almost 20 minutes to check in and close to 30 minutes to check out.
Charles Fmake your franchisees commit to reservations made at Uhaul.com or through 800-gouhaul. And teach your people better customer service
Alex BVery friendly and professional
BRADLEY M