Customer Reviews for Platinum Auto Accessories
(U-Haul Neighborhood Dealer)

142 comentarios

2648 Lithonia Industrial Blvd   Lithonia, GA 30058

(470) 235-5985

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/27/2022: cerrado
  • 12/31/2022 - 1/2/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(470) 235-5985

2648 Lithonia Industrial Blvd
Lithonia, GA 30058

Servicios en esta ubicación:

Horario

  • Mon–Sat
    10 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/24/2022 - 12/27/2022: cerrado
  • 12/31/2022 - 1/2/2023: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Truck was very clean

Melissa W. 
Clasificación:
1.0

This pick up location was HORRIBLE! When I went at my reservation time the man was not even on the premises. A different man who was very grumpy and RUDE was inside and said the Person in charge of uhaul left and went to home depot. They delayed my task by an hour and a half. The office is small, dirty, and unprofessional. He is using an old computer and takes forever with his process. He even added on insurance fee without even discussing if I wanted to use that or my own insurance. Literally ruined my day going to this place. I like a smooth professional process and this was the complete opposite.

JANAY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamario G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JANELL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLISS R. 
Clasificación:
1.0

I rented the truck to tow the tow bed and due to the tow bed breaking down I didn't get to use the truck for the intended purpose. You guys told me to drive the truck back once the tow bed was picked up and don't worry we will start the process of a full refund. Then had the nerve to reach out to me for 67. I want my full refund of 168 and my 45 I put in for gas due to the malfunctioning. Then your tow truck driver is a liar and posted a picture that was false. When he got to us the Ebrake was not on. If the Ebrake was on the trailer nor the truck would have moved. But the fact that he lyfted it up and put that picture online is disappointing. I knew he was up to something when he took 15 minutes and still hadn't started the tow. Both of my kid's caught him with a metal rod in his hand messing with the Ebrake. My experience with you guys was horrible 0 out of 10 wouldn't recommend.

Crystyle F. 
Clasificación:
3.0

Location was not staffed. And when it came to getting the key. I needed a lock box code. But online support could not help. And there was a extremely long wait time between responses. So I will never do the 24/7 online again with uhaul

Thomas D. 
Clasificación:
3.0

The fee was more than what I was told

Tammy B. 
Clasificación:
4.0

Very easy and smooth pick up & return process.

Thierry C. 
Clasificación:
1.0

The Truck was Horrible I mean I Was Scared for my life. Once I got on the expressway the truck drove like it was about to fall apart. The truck was rented with the check engine lite on. The dealer said be careful but I never understood what he said until I got On the ROAD!!!! Straight Hell!!! Y'all as a Company should not Rent Out.

Kimberly P. 
Clasificación:
5.0

Thank you PAA!! Friendly and professional. The process was fast and easy.

Indira R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

Inside of truck wasn't properly cleaned. I had to change locations to pick up a truck even though it was reserved weeks in advance. The app wasn't working properly for me to return the truck. I returned it over an hour earlier than expected. Something should be deducted from your bill when this happens

Katrese W. 
Clasificación:
5.0

I have no complaints. Keep up the good work thanks.

Bernice B. 
Clasificación:
5.0

Not much too improve on business is business.

COREY A. 
Clasificación:
1.0

Customer service was subpar. Talked about charges but couldn't and wouldn't explain. Took $100 hold on my card and wouldn't talk about the process on how's it's released or returned once truck was turned in. Just told me very aggressively to read my receipt it explains everything. I will never use this place again nor will I recommend and I will be making sure that others nobody about the poor quality in service and vehicle.

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
3.0

Again, I received no help getting payment issues resolved

RYAN J. 
Clasificación:
5.0

Very respectful, nice and caring. I rate this location a 10.

Bianca S. 
Clasificación:
3.0

NOT STEAL MY MONEY OFF MY CARD! Be empathetic towards your customers, have some sympathy for customers who are experiencing bad service from your company, I haven't had a single person reach out to me about the nightmare I've experienced with the customer. I'd like a follow up phone call and a refund.

Bianca S. 
Clasificación:
3.0

I did pay for a dollie with the truck but didn't receive one. Card was still charged for it

De'Von G. 
Clasificación:
5.0

I appreciate that this location had a truck available at the last minute. The rental process was quick and smooth.

Nickie S. 
Clasificación:
4.0

Ok

Edith N. 
Clasificación:
2.0

No company answering machine/voicemail. I reserved a dolly/hand-truck with my original reservation. When I arrived I was told they don't have it. I was sent to another location after being told they called for me and I could go there. This was an additional 15 minutes out of my way in Decatur, Ga. When I arrived, no one knew what I was talking about. They did not have a dolly available, but offered to sell me one for $70. I wasted a lot of time running around at the last minute trying to find a dolly while my movers waited for my return with the truck. I should have been notified prior to my arrival that the equipment I reserved would not be available.

Kimmerly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIAMOND H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
1.0

Called location to have someone explain charges to my credit card, the gentleman answering the phone was extremely rude and would not assist me with any questions. Unfortunately customer service is 0 with a lot of companies. I have used u-haul a few times within the last month, needless to say I will not visit Platinum Auto on Lithonia Industrial for any service ever again.

Sabrina T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LARICKA F. 
Clasificación:
1.0

Very unprofessional. Was charged for 2 days but I only requested 1.

Carlaneisha H. 
Clasificación:
3.0

Tire was low upon arrival and we were told that we need to handle getting air in in ourselves,

Seth B. 
Clasificación:
2.0

I waited at the door, They was 30 Minutes late and the Online 24 /7 share would not let me get the keys. When the store opened finally my information wasn't complete on his end. He had to submit a email link to me to complete. (This was supposed to be done a hour before my pick up)

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

lemuel H. 
Clasificación:
2.0

I'm NOT comfortable renting for this location at all. 1: it's COVID and these TRUCKs are extremely DIRTY at this location. Trash in the driving compartment, the cup holder still have very dirty. The back of the truck not clean from the previous person used. Someone need to clean these truck....

WINSOME N. 
Clasificación:
2.0

Where is my $40 fuel refund ? Haven't received it yet.

JAMAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scottavia B. 
Clasificación:
1.0

The location is not the problem. Yes the trucks need to be cleaned out after every RENTAL seeing we are going through COVID-19. However I'm on 285 and a tire BLOWED out which I'm driving and I'm a woman. The TRUCKS NEEDS to be SERVICED. UHALL needs to do better don't wait until someone gets killed before you do it PLEASE!!!!

Winsome N. 
Clasificación:
5.0

The check engine light was on ,the air on the rear tire was low and the truck was not clean.

Ibrahim C. 
Clasificación:
1.0

El cliente no dejó un comentario.

CInta C. 
Clasificación:
4.0

The young man who assisted me was great! Even though we were in the middle of a power outage. He still took the initiative to assist me using his personal phone to pick up my truck.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya F. 
Clasificación:
3.0

Truck didn't feel safe to me, engine light stayed on, tire light stayed on, too many lights blinking. Didn't like that.

Camile J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilynn C. 
Clasificación:
5.0

The guy who did the return paperwork knows what he was doing, which makes the process ran smoothly. It needs people to know and drive the process.

Charles C. 
Clasificación:
3.0

El cliente no dejó un comentario.

martha W. 
Clasificación:
2.0

The dealer was not present on time to provide the keys to the truck. The utility dolly I ordered was not available and I was instructed by customer service to go to another location to get it. Customer service did not contact the center ahead of time to arrange for me to pick up the dolly and the agent at the center was rude and nonchalant to my situation. The entire ordeal put me almost 2hr behind schedule for my move.

Darwin G. 
Clasificación:
5.0

Great service will use this location in the future

Nautica P. 
Clasificación:
1.0

our reservation was at 10:00am and we had to wait to 2pm for our rental.

Roger A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

The truck rented was reported stolen police stopped me made me get out of the truck on the hwy and the proprietor had to pick up the truck

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deonna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent B. 
Clasificación:
5.0

Simple easy process. Equipment worked well and was clean

Olatunji C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce H. 
Clasificación:
2.0

Make sure each customer does what is required or charge them accordingly. Make sure your trucks operate safely, regardless to what is repobrothe My brother drove the truck I rented. If I had been the drivet, I would have brought it back. Yes, I needed to move and was all packed and ready to go, but not at the cost of lives. This entire ecperience with Uhaul was my worst and I've used Uhaul for years. It's time to make a different choice. There was no compensation for anything, but the mileage. It was filthy and in ill repair, unsafe to be on the road. Greed!!! All about the dollar, customer service and satisfaction does not factor in in any way. VIP Helpers, Inc was the saving grace of this fiasco and my second time using them.

Joyce M. 
Clasificación:
2.0

First get the contract info right. I requested certain things that wasn't present when i picked up the uhaul. The never got the contract from there.

Arthur S. 
Clasificación:
3.0

The location was okay but I had a raggedy truck which didn't drive to good sounds very bad like it didn't have oil or needed transmission fluid or something it was the worst experience ever it went so slow until I had to keep the truck a extra day because I didn't wanna drive during traffic I dropped it off late night and I made a video of how horrible the truck was and the speed I feel like I paid way to much for this truck I just had rented from budget 3 weeks ago when I put my things in storage and the price was only 93.00 dollars for two days and I had a 26 foot truck drove the same miles and paid a whole lot less and hassle free I choose U-Haul cause it was closer to were I moved but ended up spending way more and this is my first review I have ever did but I feel like I had to let you no my experience and it was truly horrible the truck was just horrible

Valerie B. 
Clasificación:
4.0

Uhaul should add at least one trolley to a truck for easy loading and unloading. Instead of the pick up place renting one to you.

alexander M. 
Clasificación:
5.0

Shia is awesome!

Eljah C. 
Clasificación:
1.0

Update website on info about location and features.

Burgundi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lonye’ J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

dwain B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDETTA F. 
Clasificación:
5.0

Great service, highly recommended

nicholas K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shona B. 
Clasificación:
5.0

Truly enjoyed the customer service at Compass Storage by Stacy and Heather. They explained the process of renting a U-Haul and went through each cost estimate. I definitely enjoyed speaking with them. When I returned to pick up my vehicle, I was greeted with Stacy's warm smile. I truly enjoyed my experience.

jimmy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

salvian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kendra C. 
Clasificación:
2.0

Better customer service when it was time for me to pick up the truck I reserve nobody at like they wanted to help in the timely manner. But the truck itself was decent

Eddie P. 
Clasificación:
5.0

Yes, Professional, friendly and organized.

Juniba S. 
Clasificación:
1.0

The manager of this location was over 45 min late and was unapologetic. Instead, he was rude. His tardiness ran into the time that I had originally scheduled movers to help with my move that day. The side view mirrors on the truck were not adjustable at all.

Kandlar R. 
Clasificación:
4.0

Service was efficient and friendly and all fees were appropriately shown up front on the website so that I was prepared to pay for what equipment I would need and use. ¡Gracias!

Ann M. 
Clasificación:
5.0

I was in desperate need of a small uhaul, and was able to get one after everyone else was out. I was so thankful and I appreciate the excellent customer service.

LASONJA M. 
Clasificación:
5.0

Service was good there is nothing needed to be done

Tamika L. 
Clasificación:
1.0

I was told to take a seat the wait would be 15 minutes. It was about 35 minutes because they were taking care of their customers. I will never rent from a dealer again. U-HAUL center only going forward!

Rufus B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthlesia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Valerie F. 
Clasificación:
4.0

The attention and customer service was great and smooth. Even though they have a small operation, they turned out to offer a better experience than your Candler Rd. location, where the attendants lacked sympathy and courtesy. I would definitely be using their service in the future.

DANIEL P. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATARSHA S. 
Clasificación:
2.0

My first location to pick up was horrible - Covoco Tire & Service Inc. When I arrived they informed that they had given my truck out and was not apologetic at all. This is unacceptable and should not be tolerated by U-Haul corporation.On top of that I had to wait 45 - 1hour at the second location. Please give me a call at 404-234-0218. Thank you. Donald Wilson

DONALD W. 
Clasificación:
1.0

There was only 1 person working with uhaul at this location, and he step out for 50 minutes. The air condition was hot.

sharon F. 
Clasificación:
5.0

We will definitely do business in the future

TINISHA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

GAYLE W. 
Clasificación:
3.0

Open timely. Cabin of truck was not clean.

Melvin H. 
Clasificación:
1.0

I reserved a Uhaul at the Cleaners 1865 A RockChapel Rd location in Lithonia Ga & the location had already lease my rental out before I could pick it up. I get to the location as scheduled & my truck was gone & they sent me to a different location....

Richie W. 
Clasificación:
1.0

The person helping was not helpful it took me to become frustrated before he got up to do what I thought was his job. The staff person wanted me to tell him the mileage which I didn't know how to do because when I got the uhaul they should have cleared it first so hopefully I will never have to experience this again. I really don't understand why I couldn't drop the uhaul off at the uhaul lot.

monica R. 
Clasificación:
1.0

Better communication being that I reserved the uhaule for two days only to get there and find out my reservations was placed in the system for a day which was four hours

alia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy S. 
Clasificación:
4.0

I find no faults with this branch , have no complains , thank you ?? everything was good .

PATRICIA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

RAMONA S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba