Quick yet thorough experience, friendly staff, no hassle whatsoever. Answered all questions and helped us get a move started on the right foot. Thank you guys!
Brandon W
Customer Reviews for Pittsburgh Truck and Tow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was very nice
DARIUSZ WEverything was easy pleasant and smooth. 100% satisfied
tara mThese guys were fantastic! Will send anyone I can!
Dawna ZJust make it a little bit easier to navigate the app. That was the only problem I had
GERARDO GWe have used this location several times. Owner and staff are very helpful . It is a pleasure to work with them.
Suzanne DVery efficient and helpful.
John BEveryone was very nice Thank You
Doneen MNothing the service was excellent Bob really cares about his customers
john dvery very professional a kind
Shawntell HEase of check in Great service by bob.
Eric CA friendly welcome
Hallie ACell service isn't great making the truck share 24/7 process a bit difficult. Guest wifi would help a lot to improve the experience.
Brian MWe were given excellent advice on how to successfully complete our moving project. From choosing the right truck and equipment to great advice on loading the truck, I cannot thank this UHaul team in Sharpsburg enough.
Robert SNone! Will rent from next year too! Will be my 3rd year and hope to have many more!
Will MWas given incorrect key for the truck I reserved then took over 3 hours to get the problem resolved. Very unhappy
Jamal KEveryone was super helpful, friendly and understanding. My moving day couldn't have gone any better, and I firmly believe it is because of them :)
Amanda MI am a woman and my male friend was helping me move, the u haul employee questioned if I should be driving the truck, and made it clear that he would rather have my friend drive it. It was incredibly misogynistic and rude.
Mark ZThe location is perfect. But the online U-Haul system was very difficult. I was put in a continual loop asking the same question. Took me over 30 minutes to complete. I do not like your system for self-check in. Very cumbersome.
Nancy BI reserved a truck online. Everything was ready to go on time. Laid back and easy going establishment.
Sarah LThe owner/operator, Bob was helpful, and courteous. We will go back to him to rent in the future.
Gavin RThe owner(Bob) is amazing. Great guy and truly one of the best U-Haul locations in the country. He works miracles. Thanks Bob! I appreciate the help!
Robert CHighly recommend this location for your moving needs. Very professional, accommodating and friendly. I was scheduled to drop off the auto transport at this location and the truck at another location. I was told I could drop off both items at this location. This was huge a time saver which allowed me additional time to take care of other errands to be completed. Thank you very much for generosity and support.
Anthony JThey were fantastic!
Lorene KGreat location and service. Ty
VINCENT CNo improvement needed
adam kThis is the best place to rent a truck! The owner is incredibly helpful. Best U-Haul location by far!
Robert CGreat service. Can’t say a bad thing about the experience
Dave SOwner was extremely helpful and provided plenty of direction. Pickup and drop off were seamless.
TOD KExceptional service and convenience.
Marcia CThe only difficult thing about this location was the limited parking availability.
Julia BBob and his crew area always a pleasure to work with! Fantastic customer service, would highly recommend!! :))
CHRISTIE CEverything was perfect
jeffrey gBob was excellent, and I could not ask for better service.
jeff gIndividual on site was extremely helpful and customer oriented. On line process is fairly simple and user friendly. If first time check in in adv as nice and read instructions. Allow 15 minutes first time when you arrive at U-Haul site.
Elise HSmooth drop off.
Jamarr JFriendly and prompt service. Quick process to pickup and return a moving truck. The truck was clean.
donald MNot a thing, great experience and nice young man who works there.
Cynthia REverything went smooth. Thank you for great service.
Curtis AThe person working this location ran out of their building to assist me with backing the trailer into the correct spot and was super friendly.
Thomas DDropped off trailer after hours. No problems and the u-haul mobile app worked well. .
Forrest WThis place was great! Friendly staff. Very accommodating to our last minute needs. The van was in pristine condition.
Justin WGreat experience!
Brittny MThey are very nice and make sure you have everything you need I use a truck once a year and I will always go to this location. So friendly and will make sure he has what you need!
Raymond NReservation process is clunky.
Devlin GBob was helpful and efficient.
Joseph KGreat service
Richard LPittsburgh Truck and Tow goes above and beyond. Highly recommend!!
CHRISTIE CWhen we picked the truck up there was no attendant on site. He gave us a code to a lock box to get the key. When we found our truck (through trial and error putting key in various truck doors) we find that our truck was on E - totally empty fuel. Barley made it to a gas station.
Maria BVan was available as requested, at the time requested. Perfect.
Nancy BThe office was closed when we got there but the owner showed up during the process of drop off and made things work smoothly.
Philip SThe owner was extremely friendly and accommodating.
Bethany BWonderful customer service!!
Sarah KALWAYS a great experience!
ROBERT SNot much to improve on. They were very helpful
Nancy PThe final cost was higher then expected. Very pricey to rent a small straight truck.
Amy ACame on time and we requested early pick up
JAMIE SOur experience was perfect. Thank you!
Phoebe HGreat, friendly service
DEBORAH MNothing, your sales associate was great
DAVID GI have used this location several times. Always on time and so courteous. I have never had a problem. What can they do to improve? Nothing!
Anne E