Customer Reviews for Piratetown EZ Self Storage
(Distribuidor de U-Haul del vecindario)

89 comentarios

4002 Old Owingsville Rd   Mount Sterling, KY 40353

(859) 498-7990

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 7/2/2022: cerrado
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(859) 498-7990

4002 Old Owingsville Rd
Mount Sterling, KY 40353

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 4 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 7/2/2022: cerrado
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

First, I picked a location near me, then got a confirmation then two days later my reservation was changed to a location 16 miles further, there and back was 32 extra miles I had to pay for. Not happy about that. The drink holder in the truck was pulled out and gone so no where to put my coffee/water bottle while driving except in-between my legs, which also where my phone usually goes because I have to use MapQuest for directions. I also chose to check in upon arrival, but I had to do a self check in which took 30+ minutes. I chose to check in with a human because I have rented from U-Haul before and know humans are quicker!! Luckily towards the end of my check in a U-Haul brep finally did arrive there to assist me.

Tom P. 
Clasificación:
1.0

I got charged extra for dropping the truck off on time but the website wasn't working to check the truck back in

Janey D. 
Clasificación:
5.0

The receptionist was very nice and very helpful.

Rebecca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burton S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lang S. 
Clasificación:
5.0

Get some appliance dollies in

Jennifer L. 
Clasificación:
5.0

Great customer service. Knowledge staff. Will definitely use them again !

Beth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis R. 
Clasificación:
5.0

N/C

steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
4.0

Minimal services available at this location.

THOMAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH F. 
Clasificación:
4.0

Make a easier location to return trailers......

Jane S. 
Clasificación:
5.0

Was trying all morning yesterday 2/9/21 to find a uhaul and I'm very pleased that I was in and got me a uhaul within 6 mins. She was very friendly nice and following all COVID guidelines

BIANCA B. 
Clasificación:
1.0

Be at office at designated pick up time. Had arranged to pick up truck at noon today. Got there, sign said they were open but door was locked. Called office twice upon arrical but got switched to headquarters for the region. No luck, suggested we pick up at another location. Waited a total of 20 minutes for them to open the door to complete forms. They had a sign saying "please pick up your truck on time". Said myself that they should be on time too. Had things that needed to be done. Never go there again, ever!!!

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

Was missing the furniture pads I purchased, would like to speak to a representative for a refund when possible.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri B. 
Clasificación:
2.0

Wasn't helpful with return. I have a charge I don't know what it's for and no email/ text/ call about why I got the charge.

GABRIELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber B. 
Clasificación:
5.0

The experience was easy and the customer service awesome.

Kimberly E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany P. 
Clasificación:
3.0

Ordered a dolley but it was not in the truck when I picked it up.

Gloria G. 
Clasificación:
5.0

Take the insurance! Had a rock fly off and hit the windshield and the insurance covered it. No questions asked.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken C. 
Clasificación:
5.0

They had great customer service.

Charlie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam S. 
Clasificación:
1.0

This place was very hard to navigate in and out of with a pickup truck and trailer.

Lisa F. 
Clasificación:
5.0

great prices. friendly service. and dependable equipment that just say it all

veda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
3.0

I had to drive to another town to pick up the uhaul. Which costed me extra gas and time. Paper work did not go threw smoothly.

Thersa H. 
Clasificación:
3.0

Have more trucks available at closer lots when reservations are made in advance

Ceciley G. 
Clasificación:
3.0

It was a drop box at a storage facility and it was really tight getting to the area to park the truck.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad F. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
4.0

Bueno

JACK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher O. 
Clasificación:
5.0

They helped me Get er done!

Don T. 
Clasificación:
2.0

Fuel was below 7/8 a tank when on the form it said full. Price was 30 dollars more than quoted. Asking for the refund on the 12 dollars I am being charged for fuel that wasn't in the tank.

june C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE L. 
Clasificación:
2.0

The load area was so dirty that it messed up my furniture and will need to pay for cleaning.

LINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robin D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Thorvald A. 
Clasificación:
5.0

Both the truck and the trailer worked perfectly. The pickup location was very accommodating. Thanks.

Stephen M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
5.0

Location was close to where we lived. The young mad was very helpful.. If I ever need a U-Haul I will use again.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
5.0

For a 6 hour drive this was almost torturous. I would recommend the addition of 'cruise'. Also, at Interstate speeds this particular truck practically beat us to deaths. It had a very bad shimmy on the driver's side front wheel that made it almost painful to drive. Also, the brake on that side was sticking and very noticeable when driving through the city with multiple stops. This was a 26' truck.

rhonda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATHAN C. 
Clasificación:
5.0

They were great!

Ashley H. 
Clasificación:
1.0

El cliente no dejó un comentario.

colby J. 
Clasificación:
5.0

Customer service was excellent. They were more than helpful and very friendly. The truck was very old fuel gage didn't work right and the truck had no air conditioning. Because of the customer service we would use this location again.

Anton K. 
Clasificación:
3.0

Did not get truck from my home town. and was not notifed in advance

JAMES P. 
Clasificación:
1.0

Pretty horrible, unprofessional service from this specific location, have been u-haul customers for years and never got such bad service until this time. Hope it can be handled in an appropriate manner.

GLENN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Great service

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREG T. 
Clasificación:
4.0

U haul did not have the dolly I requested but Piratetown had one I was able to use.

Roger M. 
Clasificación:
2.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARLE J. 
Clasificación:
3.0

If a confirmation is issued to a customer weeks before needing the truck then the size truck and location need to be honored. We were sent over 30 miles away from our confirmed location and received a smaller truck.

MICHAEL K. 
Clasificación:
5.0

The lady at Piratetown storage was very friendly and very helpful. SHe provided good customer service. I will do business with this location again.

earle J. 
Clasificación:
3.0

Let the customer know what location there truck is going to be at. They sent my truck 35 miles away and never told me.

KENTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

Fast and friendly service. Everything was ready to go when I got there to pick it up. Great location.

GREG S. 
Clasificación:
1.0

I reserved a uhaul and was supposed to pick it up at 2pm. I arrived at 1:45 no one was there, 2:00 no one was there 2:15 no one was there...around 2:20 a lady pulls up and states she was sorry she ran to wal mart to pick up some things for her grandson.She didn't have the key to the building so her husband used a credit card to break in. I asked her if a dilly came with the truck she stated yes it did..Fast forward two days I had a check bounce due to a 9.99 charge for a dolly that was supposed to come with the truck.. I am now paying a $30.00 charge to my bank due to this. I am very unhappy about the service and will not be using this company again

lisa W. 
Clasificación:
3.0

El cliente no dejó un comentario.

E. DANIEL D. 
Clasificación:
1.0

When I came to pick up the Uhaul the oil light was on and no one knew what to do in this type of situation. They went back and forth on the phone trying to figure out if it was okay for me to take the truck and after a hour they decided to give me a different truck. The next time ensure the truck is in working condition prior to a customer pick up and know what needs to be done if there is an issue.

MATT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol W. 
Clasificación:
3.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY L. 
Clasificación:
1.0

Truck was dirty in cab and back. Was not taken to truck to be shown mileage on odometer or gas gauge level. Rep took 30 minutes to get the key in my hand. Was not volunteered any reason as to why the rental was going to cost what it did (I knew beforehand from the website thankfully).

Josiah W. 
Clasificación:
5.0

My experience with the U-Haul company was great!!

rosetta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin M. 
Clasificación:
5.0

Nick is a great guy to do business with!

STEVE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary W. 
No se han enviado comentarios para esta ubicación.

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