Customer Reviews for Piqua Store N' Lock
(U-Haul Neighborhood Dealer)

661 comentarios

450 Garbry Rd   Piqua, OH 45356
(Off I-75)

(937) 773-8770

Horario de oficina

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(937) 773-8770

450 Garbry Rd
Piqua, OH 45356
(Off I-75)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Cassie L 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE H 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM V  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff M 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRA W 
Clasificación:
5.0

El cliente no dejó un comentario.

WINSTON S 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M 
Clasificación:
5.0

Dropped of after hours. Lot was super nice and process was easy.

CRAIG F 
Clasificación:
4.0

Trailer had bad vibration Looked like left tires were bouncing going down road

DANIEL K 
Clasificación:
5.0

Derrick at pick-up location was stellar! He was very helpful and accommodating. Would definately recommend his business. Steering wheel had a lot of "play" in movement. Tires pretty worn, made for bumpy ride.

APRIL S 
Clasificación:
5.0

They were friendly, patient and helpful.

JULI T 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH C 
Clasificación:
5.0

We have used this location many times before. They are excellent to work with! I would highly recommend them!

Debra R 
Clasificación:
5.0

They were friendly and kind I would recommend this place to my family and friends

Dana D  |  Overall Experience 
Clasificación:
5.0

Great customer service. Perfect experience

Dustin W 
Clasificación:
5.0

It was perfect.

Randy S 
Clasificación:
4.0

El cliente no dejó un comentario.

David N 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M 
Clasificación:
5.0

El cliente no dejó un comentario.

DMITRY S 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C 
Clasificación:
5.0

Great experience both with the cargo van rental and the movers I connected with through the website!

MELISSA L 
Clasificación:
5.0

The guy that helped me out was great. He even lent me his trailer adapter for my Audi Q7 TDI. Pick up 9/5/2024 4PM.

WEST P 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA M 
Clasificación:
5.0

Always great service and friendly people

DONAlD D 
Clasificación:
5.0

Derek was very helpful making the reservation as I have not done in a long time.

Matthew R 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H 
Clasificación:
5.0

Excellence

TIMOTHY H 
Clasificación:
5.0

El cliente no dejó un comentario.

Bj B 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN H 
Clasificación:
5.0

We have used this location before and we ALWAYS receive great service!!

Debra R 
Clasificación:
5.0

Very friendly! Great customer service ! Vehicle actually did great on gas.

TAMMY H 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM H  |  Overall Experience 
Clasificación:
5.0

The power steering was a little rough but thats to be expected in some of these older trucks, I wasn't able to fill up the gas and I had to use his phone to call someone and the service was phenomenal. The man that helped me was great and I would definitely recommend to a friend.

JEREMIAH M 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C 
Clasificación:
5.0

We had a nice experience.

Johnie H 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade W 
Clasificación:
5.0

Piqua Store N Lock has always been my go to for U Haul rentals. Great Service!

Mark R 
Clasificación:
5.0

There was no open spots to leave the trailer. Might be nice to have a spot left for returns that are coming in.

Christopher A 
Clasificación:
5.0

Great service and exceptional customer service

william h 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis B 
Clasificación:
5.0

Explain the 24/7 more clearly. Was unable to pick up U-Haul until Monday. The employee on Monday was very helpful.

Debra H 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B 
Clasificación:
5.0

El cliente no dejó un comentario.

William W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C 
Clasificación:
5.0

Friendly staff, met my needs, recommend for your storage needs.

Steve E  |  Overall Experience 
Clasificación:
5.0

Nada

Dana D 
Clasificación:
5.0

Good and friendly service! Highly recommend!

Teresa T 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H 
Clasificación:
5.0

Keep it up your doing great! Thanks

Craft I 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B 
Clasificación:
2.0

The van they had smelled like cat piss really super bad

Ricki M 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathan K 
Clasificación:
5.0

Na

Antwon B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R 
Clasificación:
5.0

You couldn't find a nicer and more helpful staff than the young man that is in the office! The facility has a large open area that made it easy to maneuver our camper into the rental spot. We will certainly use this storage facility again!

Linda E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Willow N 
Clasificación:
2.0

When, I picked up the trailer one tire had 10 pound of Air the rest were low also . Obviously this trailer was never checked before I picked it up. Front straps are so old and rusty I could not use. I had to buy some straps and use my own.

Heath S 
Clasificación:
5.0

El cliente no dejó un comentario.

Nalin P 
Clasificación:
5.0

El cliente no dejó un comentario.

Sid P 
Clasificación:
5.0

Very professional

Randy C 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph C 
Clasificación:
5.0

El cliente no dejó un comentario.

ross r 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY G 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin N 
Clasificación:
5.0

I received GREAT service!! The staff at the Piqua Ohio location were wonderful to work with!! I will be back again to use these services when needed!!! Thank you. Debbie Robbins

Michael R 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howie K 
Clasificación:
5.0

Super friendly and courteous

Dan N 
Clasificación:
4.0

Friendly and prompt service, with reasonable prices.

Donald D 
Clasificación:
5.0

El cliente no dejó un comentario.

Basilio H 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny G 
Clasificación:
5.0

Staff are great and an all around great experience

william h 
Clasificación:
5.0

Extraordinario servicio al cliente

Ed B 
Clasificación:
5.0

Good experience all around

Susan S 
Clasificación:
3.0

My sister informed me you took out over 150 total when she paid 95 or 96 up front then you took the additional extra miles they filled it up with gas so I need to know what the extra charge was for

Mindy B 
Clasificación:
5.0

This facility was amazing. The staff is super supportive and helpful. I would definitely recommend this place to anyone.

Danial C  |  Overall Experience 
Clasificación:
5.0

Friendly staff and very knowledgeable. Clean yard and building.

Deborah H 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian S 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda N 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C 
Clasificación:
5.0

They actually fixed a broken wire to taillight quickly before we left. Great customer service!!

James H 
Clasificación:
5.0

Very professional and friendly

Randy C 
Clasificación:
5.0

Easy!

Doug H 
Clasificación:
5.0

The staff was very friendly but could not help with a discount for my wet cargo.

Jeremy B 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D 
Clasificación:
3.0

Make sure you have the right phone number! I've been receiving messages from you regarding someone else's rental. I've never rented anything from there. Please take MY phone number off your records

Logan D 
Clasificación:
5.0

The original trailer we got was too small, call and they switched it out with no problems at all, made our move so much easier. Couldn't have been more PLEASED with all they did. Thanks!!

Brian S 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L 
Clasificación:
5.0

Great location. One of the best I have used.

TERRY M 
Clasificación:
5.0

Great experience with Piqua lock N store. Friendly customer service, unit was well priced and clean, property was secure, I would definitely rent a storage unit from this facility again.

Jennifer R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B 
Clasificación:
5.0

Very good experience. Thank You

RANDY S  |  Overall Experience 
Clasificación:
5.0

Great equipment and even better service.

jody M 
Clasificación:
5.0

Truck drove like the titanic after the iceberg. Very sluggish. Bigger one I drove from Cincy area to Greenville back in 2011 drove far better.

Jennifer S 
Clasificación:
5.0

El cliente no dejó un comentario.

aSHLEY S 
Clasificación:
5.0

Had an issue with the app trying to pick up - it could not verify my location. Opened a web browser from the same phone and it worked fine; but not sure if the problem in the app was mine or the apps. Just wanted to let ya know.

Jeffrey W 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W 
Clasificación:
5.0

This is my 3rd time using this location. Staff is friendly and top notch. 12/10 will recommend.

Levi F 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles J 
Clasificación:
3.0

El cliente no dejó un comentario.

deborah d 
Clasificación:
4.0

The computer was really slow

Howard B 
Clasificación:
5.0

Very unhappy that I paid for a second day and was only allowed 4 hours! If gone over the 4 hours, I was going to be charged a 3rd day!! I spent about 30 min on the phone with the call center to help with this and nothing a supervisor can do that a regular rep can do, nothing for me! It's not right nor fair to charge a whole 24 hour day and only give me 4 hours when the truck was not even reserved for to anyone else, it was midnight, business was closed.. not right or fair and made our moving experience HELL with the rush we were in, paying for a whole 2nd day and only getting 4 hours! I'm so frustrated as I sit here with so much more to move and no uhaul when it was paid for for another day. I sound like a broken record because I want you to understand that, it's not right! And a full day of insurance for only 4 hours of the truck sitting getting unpacked! I hope that calling, now that the truck was returned, I get a better outcome and reimbursed the insurance at the very least. I just used you guys 6 months ago, and 6 month before that not including the past before that and hope to use you in the future but this needs to be made right and I deserve to be treated fairly and not feel robbed out of my money. If I kept the truck longer than 4 hours then I was going to be charged for a 3 day. Make that make sense as a customer of yours please!? Venting of my frustration is over now!

Arrington K 
Clasificación:
2.0

The new verification system is ridiculous. Also, please tell people that you are going to charge them a cleaning fee regardless of the condition of the truck. The extra fees are ridiculous.

Joshua Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W 
Clasificación:
5.0

Piqua Store and Lock is a great Uhaul partner. They're very easy to work with and made for easily the best experience with uhaul ever.

Bret R 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent P 
Clasificación:
3.0

I have rented a few uhaul trucks over the years and i was dissatisfied with this one. The truck was dirty in the cab and in the back.. we had to clean it before use. It also needs a front end alignment because it pulled bad and the stearing wheel stays left. I couldn't drive it the speed limit because of it. Not a happy customer. I was going to remt again but I am thinking of going elsewhere.

Sheryl J 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie R  |  Overall Experience 
Clasificación:
5.0

At first I was having trouble with the lock and a gentleman came to the unit and helped me! ¡Gracias!

Connie S  |  Overall Experience 
Clasificación:
5.0

I have always had absolutely fantastic experiences with Piqua Store N Lock on very rare occasions was I unable to rent equipment. However they are always my #1 choice. They always go above and beyond for their customers. The storage rental experience was top notch and if I am ever in need in the future I will be back at Piqua Store N Lock.

NICOLE M  |  Overall Experience 
Clasificación:
5.0

We were very satisfied with this facility! We love that it is veteran-owned and operated! We've also used the rental trucks from here.

Dawn R  |  Overall Experience 
Clasificación:
5.0

I have used this store n lock since i was 18! I will always use the facility. Staff members are pleasant and will go the extra mile to help you.

Brandi H  |  Overall Experience 
Clasificación:
5.0

Everything was great. Thank you!

WILLIAM B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN M  |  Overall Experience 
Clasificación:
5.0

The Piqua store n lock facility I actually enjoy they're wonderful I was severely disappointed when I had to go pick up my U-Haul from a different place in order to move my stuff seeing that what I reserved they are at the Piqua store n lock was taken by the company for a longer lease. Where i had to pick it up from was 8808 N Co Rd 25A, Piqua, OH 45356 dirty garage rude lady in charge, asked then i please dont light up, I'm asthmatic can't be around cigarette smoke especially in an enclosed space like this garage she looked at me and goes "well I can deny you service I don't believe your asthmatic, I have C.O.P.D. and I still smoke." Personally if she wants to show her lungs cool I don't need to go and have an asthma attack just to get a U-Haul and I believe there's a law rather it's a private business or public business they are not allowed to smoke inside according to Ohio law. NEEDLESS to say when I got back to the lovely facility of Piqua storage n lock the lady at the front desk said not surprising she's heard a lot of complaints about the lady over on County Road A that they will be sending me a review for their U-Haul pickup just leave a complaint. That they will also be a review for Piqua store n lock as well my famliy as rented form store n lock b4 and as always there wonder.

Kyle F  |  Overall Experience 
Clasificación:
5.0

My experience with Piqua Store N Lock was excellent in all respects.

DAVID M  |  Overall Experience 
Clasificación:
5.0

A great resource for storage!!

DEBORAH S  |  Overall Experience 
Clasificación:
5.0

Been using this storage company for many years,great place/people, highly recommend Piqua Store and lock!!!

Michelle G  |  Overall Experience 
Clasificación:
5.0

I always choose this storage place family owned and very friendly

Jennifer M  |  Overall Experience 
Clasificación:
5.0

This is my favorite storage place been dealing with Piqua Store N lock for years You all keep up the great work

Jennifer M  |  Overall Experience 
Clasificación:
5.0

Awesome place, awesome people. If it hadn't been for me moving further away, I'd still be storing my camper there…

tim o  |  Overall Experience 
Clasificación:
5.0

Very nice people nice place and great prices safe and secure

Oney N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg S  |  Overall Experience 
Clasificación:
5.0

The staff here was very friendly and so easy to work with. If you are looking for a nice clean location, I highly recommend Piqua Store & Lock.

Suzanne H  |  Overall Experience 
Clasificación:
5.0

I have used them before and would highly recommend them!

Ann S  |  Overall Experience 
Clasificación:
3.0

I ended up not needing the unit .

Preston E  |  Reservation 
Clasificación:
5.0

Didn’t get the unit, plan to this weekend

Nicole G  |  Reservation 
Clasificación:
4.0

The storage unit was what we expected.

Rick S  |  Reservation 
Clasificación:
5.0

The staff was great! I accidentally booked the wrong size unit and they were able to change it to the unit size I wanted and get me situated quickly. Friendly and welcoming staff.

Dustin F  |  Reservation 
Clasificación:
4.0

My unit was too small & they upgraded me with no hassle

Gretchen Y  |  Reservation 
Clasificación:
5.0

They were quick and friendly. Very clean facility.

Lindsey B  |  Reservation 
Clasificación:
5.0

We had booked it online then went in to ger the keys. Very helpful and very easy.

Chelsey R  |  Reservation 
Clasificación:
5.0

Great Experience

ELIZABETH E  |  Overall Experience 
Clasificación:
5.0

very helpful, answered any questions

Patti C  |  Overall Experience 
Clasificación:
5.0

Very nice staff

CHRISTOPHER E  |  First Impressions 
Clasificación:
5.0

Great customer service! I was so impresssd by how friendly everyone at the front desk was. This was yhe first time we met and it felt like we had been friends for years!

Privacy R  |  First Impressions 
Clasificación:
5.0

I had no problems. When I couldn`t get he door lock to work they helped me. After seeing the unit I needed a bigger one and she did that with no problems what.

Privacy R  |  First Impressions 
Clasificación:
4.0

Clean storage units and friendly service with reasonable prices.

Privacy R  |  First Impressions 
Clasificación:
3.0

We ended up not needing to store anything. So I am not able to leave knowledgeable feedback. The reservation process was easy though. That`s all I can tell.

Privacy R  |  First Impressions 
Clasificación:
5.0

Friendly customer service!

Privacy R  |  First Impressions 
Clasificación:
3.0

The size I reserved wasn`t available. I`m not sure why there is online reservation if you aren`t reserving a unit.

Privacy R  |  First Impressions 
Clasificación:
4.0

Friendly, clean, and fast

Privacy R  |  First Impressions 
Clasificación:
5.0

Easy to work with and very customer friendly. Helpful and courteous. Piqua Store N Lock is highly recommended.

Privacy R  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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