Customer Reviews for Pioneer Woods
(U-Haul Neighborhood Dealer)

155 reviews

3021 Cosby Hwy   Cosby, TN 37722

(423) 487-2252

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 487-2252

3021 Cosby Hwy
Cosby, TN 37722

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ted Jarnagin 
Rating:
5.0

Great location and the Staff are very helpful and professional. Sissy the Manager goes above and beyond.

Duane Smith 
Rating:
5.0

Customer did not leave a comment.

Robert Murphy 
Rating:
3.0

Customer did not leave a comment.

Sandra Brinkman 
Rating:
5.0

Customer did not leave a comment.

Kathy Longsberry 
Rating:
5.0

Customer did not leave a comment.

Pia Rey Doklan 
Rating:
5.0

Sissy is great. Very helpful with everything.

rickey sutton 
Rating:
5.0

Customer did not leave a comment.

Dave Witmer 
Rating:
4.0

Customer did not leave a comment.

MICHAEL WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

Diane Jackson 
Rating:
5.0

Customer did not leave a comment.

Patrice Koch 
Rating:
5.0

Need for better maintenence on equipment by UHaul. Does not reflect on pickup location. Jack on trailer nearly impossible to crank down, one wheel was bent, light wiring damaged (wire repaired by location). If use wasn't local, I would have refused rental.

Russell Somers 
Rating:
5.0

Great place very nice staff

tim hall 
Rating:
1.0

The second time we had dropped off uhaul at this location and nobody was there and several days later uhaul calls me asking where the uhaul is...it was turned in the day it was scheduled to be turned in but the drop off place Pioneer woods is just a closed down building with never anyone there. Even if you do call the number on the door he says just drop it..well I don't know if he check in back in to show I returned it or not. I guess he never did so I get a call from main uhaul asking where the trailer is.. Do not recommend dropping here.

rebecca knotts 
Rating:
5.0

The truck was rented without tail lights Severe trip hazard

BRIAN SMITH 
Rating:
5.0

All good

VINCENT SCARDINA 
Rating:
3.0

Customer did not leave a comment.

Steven Strange 
Rating:
5.0

Customer did not leave a comment.

Randy Richardson 
Rating:
5.0

Customer did not leave a comment.

Jlmmy Stone 
Rating:
5.0

Get him some more equipment.. top notch people skills deserves the equipment that he might flourish.. even still I will not only recommend to friends but will return myself in the future

Jason Millette 
Rating:
3.0

Customer did not leave a comment.

Jessica Stewart 
Rating:
5.0

Give them a 5 stars drop off

Jerry Houston 
Rating:
5.0

Customer did not leave a comment.

Darius Wilson 
Rating:
5.0

Customer did not leave a comment.

CELIA EASTERWOOD 
Rating:
3.0

Drop off address did not have regular hours of personal on duty, had to call to get info for drop off.

Raymond Kelley 
Rating:
5.0

Customer did not leave a comment.

Benjamin Chester 
Rating:
5.0

Nothing.

PATRICK MILBURN 
Rating:
5.0

Customer did not leave a comment.

Steven Langerud 
Rating:
5.0

Customer did not leave a comment.

Dane Roth 
Rating:
5.0

Nothing to add

Joanne Berlin 
Rating:
5.0

Customer did not leave a comment.

RICHARD WRAGA 
Rating:
5.0

Very cool guy, love his dog Sister

Dylan Caldwell 
Rating:
5.0

Customer did not leave a comment.

Joanne Berlin 
Rating:
4.0

Customer did not leave a comment.

John Brady 
Rating:
4.0

I believe that if your larger trailers had some sort of jack stand attached so that one person could unhook and remove from the towing vehicle that the experience would be safer and easier. When there are duel axles you have no way to leverage the trailer to help unhitch. Just a suggestion.

MICHAEL LACKEY 
Rating:
3.0

Never anyone at the Pioneer Woods location that I drop off at although they appear to be open. The other Pioneer location is quite some distance from my location so opted to use the closer one. A simple sign saying no one is available to assist would be helpful.

MICHAEL LACKEY 
Rating:
4.0

Customer did not leave a comment.

ROBERT WATKINS 
Rating:
5.0

We dropped off the trailer while no one was there. We did speak to the employee on the phone and he was very helpful and polite. We will rent from both of these locations again.

Mark Tarman 
Rating:
5.0

Customer did not leave a comment.

Michael Eades 
Rating:
5.0

Owner went over and above to help us out! Very customer focused guy and very friendly.

Julie Wilson-Freeman 
Rating:
1.0

This man was a complete jerk. In addition, the trailer (in which the lights didn't work) shorted out the truck that we we trying to hook up to the trailer. My friend had to take it to the auto dealer the next morning and it cost him $85 to fix it. We then went to the UHaul in Bloomington, IL and they got everything right. We moved out of state and this added a great deal of stress to our move. It still makes me angry a week later.

KATHI PAXTON 
Rating:
5.0

Great experience

Bill Larkin 
Rating:
5.0

Bill was great.

Victor Hasbun 
Rating:
5.0

Customer did not leave a comment.

Jay Varner 
Rating:
4.0

Customer did not leave a comment.

Jennifer Hancock 
Rating:
5.0

Really helpful. 2nd time dropping off here and same great service each time!

Michael Lackey 
Rating:
5.0

Customer did not leave a comment.

Michael Lackey 
Rating:
5.0

Very easy to obtain what was needed in a short period of time. Great experience!

Richard Goldblatt 
Rating:
1.0

I had confirmation from U-Haul that I could pick it up and had confirmation email. When I should up it was closed. When I called the # I was told to pick up at a different location, but that location was closed too. I would have to come back tomorrow. Which was impossible since we were leaving town right then. They sent someone to meet me there. Then they charged me for Safe Tow Insurance without making me aware..... I should expect a refund for that

Ed Butler 
Rating:
5.0

Customer did not leave a comment.

Charmaine Hubert 
Rating:
5.0

Customer did not leave a comment.

Samuel Kuske 
Rating:
5.0

Customer did not leave a comment.

sam kuske 
Rating:
4.0

I was told I would here back from U-Haul within 72 hours regarding my situation its been almost 72 hours and we are still waiting. Please return our call with your comments!

Gumersindo Esperon 
Rating:
3.0

Make sure the drop off location notifies the system that the trailer was returned and when. I returned my trailer on the afternoon before my scheduled date. I was given an alternate drop off location and no one was there to help unhook. I called back to the main office and was told that it was ok to leave it there. Three days later I cgot a call and an email wanting to know where the trailer was. One message reminded me I was chargeable for the late return. I contacted the number and told them when and where.but they could not find any record. I gave them explisit information where to find the traioer and have not been contacted since. I was by the drop-off location today and the trailer is stilLL there.

Robert Watkins 
Rating:
5.0

Customer did not leave a comment.

Sammy Singleton 
Rating:
5.0

very nice people to work with

GODDARD REAL ESTATE 
Rating:
5.0

This Uhaul destination is owned and operated by great people who care about their customers and their safety and well being. Was treated with the utmost respect and dignity and was left feeling like someone actually cared about how my experience went. Would recommend this drop off location a thousand times over.

Joshua Miller 
Rating:
1.0

Customer did not leave a comment.

brandon spurgeon 
Rating:
5.0

Awesome customer service, love the personalized attention.

Anthony Dogoda 
Rating:
3.0

There’s a massive mud hole!

Evelyn Botts 
Rating:
3.0

Owners were really nice and explained the after hours drop off situation and also telling us how to get to their location that was closer to me.

Sommer Coen 
Rating:
5.0

Great Job

Floyd White 
Rating:
5.0

Very friendly. Easy to work with.

Ben Lilly 
Rating:
5.0

All U-Haul facilities need to review the way Becky Shelton does business. We had a very stressful move with an unheard-of timeline, and Becky stepped up to the plate, and helped in every way she could. Hats off to this facility and the staff who work there!!!

TERI SIMS 
Rating:
5.0

Becky Shelton made this move so very easy. Your employees may want to follow her lead, on how to work with customers. We were treated respectfully and with courtesy. She answered her phones quickly and called back when she said she would. You have a great facility, and a great employee. So good to do business with you all!

TERI SIMS 
Rating:
4.0

Uhaul should volunteer to buy some extra gravel for this store's parking lot. The muddy puddles made it difficult to navigate without getting wet & dirty. As we were hauling glass windows, it was a little concerning that the truck's suspension was less than ideal. We had to take a number of bumps VERY slowly to ensure no breakage. Otherwise, all good. I would rent trucks from this location again.

Veronica Brock 
Rating:
5.0

Customer did not leave a comment.

gary treidele 
Rating:
5.0

Customer did not leave a comment.

Linda Waddell 
Rating:
5.0

Very easy drop off.

MELISSA SISK 
Rating:
5.0

Customer did not leave a comment.

David Scott 
Rating:
5.0

Customer did not leave a comment.

Stan Ray 
Rating:
3.0

unattended drop off. No worries.

Shawn Sloan 
Rating:
4.0

Customer did not leave a comment.

Steven Langerud 
Rating:
5.0

great place. a real class act.

ROBERT MEDICK 
Rating:
5.0

The folks at Pioneer are always willing to go above and beyond for their customers. They treat their customers the right way. Fair and honest.

ROBERT PESUT 
Rating:
5.0

Same comment as above. Great company to do business with.

Emanuel gagliano 
Rating:
5.0

Customer did not leave a comment.

DEWEY HARDIN 
Rating:
5.0

Customer did not leave a comment.

Timothy Ritz 
Rating:
5.0

The staff at this Cosby location have been very helpful and professional and the site is very accessible. Thank you Cosby!!!!

BRUCE HALL 
Rating:
4.0

Thoughtful, easy going , willing to please rep

DONALD Friedline 
Rating:
5.0

Customer did not leave a comment.

STEVEN MURICHOSON 
Rating:
5.0

Customer did not leave a comment.

Joseph Miller 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MILLER 
Rating:
5.0

Customer did not leave a comment.

Timothy Ritz 
Rating:
4.0

Not much to improve upon. The rental agent was friendly and personable. This was a small location but they made sure that what we needed was available.

Andy Yarbrough 
Rating:
4.0

I would recommend the trailer seams be sealed - I did have water on the floor as teh result of very heavy rains. In particular at the top rear driver's side corner I observed a stream of water entering the trailer. . The folks at Pioneer Woods are very easy to deal with and clearly appreciate my business.

Allen Litherland 
Rating:
5.0

Customer did not leave a comment.

REBECCA JOHNSTON 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE GRIFFIN 
Rating:
5.0

I had car problems on vacation and needed a truck and dolly to get my car and myself home, not only did they help me on Sunday when they were closed on labor day weekend, they answered the phone and came to where we had broken down and picked me up and helped me get the equipment I needed to get me back home. thank you so much for your help!!!!

GREG DOYLES 
Rating:
2.0

I Don't like being treated like a liar and that is exactly how they treat you if you ever have a bad experience!

sandra kirklamd 
Rating:
5.0

Customer did not leave a comment.

CARL MARKERT 
Rating:
3.0

Customer did not leave a comment.

Sonja Benton 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA ELROY 
Rating:
3.0

Roof on the box of the truck was leaking. Interior box lights didn't work.

ANTHONY COSTELLO 
Rating:
5.0

Customer did not leave a comment.

Michael Turbeville 
Rating:
5.0

Customer did not leave a comment.

WILLIAM OGG 
Rating:
5.0

very flexable, and very friendly

LENNY YARASHEFSKI 
Rating:
1.0

Still have not received my $75.00 cash deposit back after repeated phone calls. I'm calling to complain to U-Haul and demand my cash back. I dropped off the equipment and no one was available to check me in- and no one seems to care in returning my money.

STEPHEN HARE 
Rating:
5.0

Customer did not leave a comment.

Dan Rahm 
Rating:
5.0

The gentleman at the drop off place was very nice and helpful. Did not keep us waiting and had us checked in and on our way in no time. Thanks so much!

robert whitted 
No reviews have been submitted for this location.

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