Comentarios del cliente para Pioneer Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pioneer Storage

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Douglas W. en

Grado:

The people working there are great

Chao M. en

Grado:

El cliente no dejó un comentario.

Tamara W. en

Grado:

El cliente no dejó un comentario.

Jameson H. en

Grado:

Super convenient location and incredibly nice folks. I will definitely use them again!

David G. en

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El cliente no dejó un comentario.

Aaron K. en

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El cliente no dejó un comentario.

Dustin W. en

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El cliente no dejó un comentario.

Bryan G. en

Grado:

This location is one of the best in the county.

Steven J. en

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El cliente no dejó un comentario.

Conrad I. en

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El cliente no dejó un comentario.

Tyler H. en

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El cliente no dejó un comentario.

Ute M. en

Grado:

El cliente no dejó un comentario.

jill D. en

Grado:

Customer service was great. Very friendly and helpful. The reservation process for 2 day, one way trailer rentals needs to be improved. It's not possible to complete the process online. Once booked via a phone call, I had to call customer service each time my reservation was changed (U-Haul changed pick up and drop off locations) as the online reservation would not reflect a two day rental. When I dropped the trailer off (on-time per my rental contract) the customer service rep at Pioneer Storage told me I was supposed have returned it the day prior. What she was seeing in the system did not reflect the terms in my contract. The customer service reps on the phone were excellent. Very helpful and knowledgeable.

Eugene T. en

Grado:

Third time for me. Always impressed with friendly great service.

Abdulrahman A. en

Grado:

El cliente no dejó un comentario.

Ian T. en

Grado:

They went above and beyond to get us a newer truck to drive across the country, was very appreciated!

George K. en

Grado:

Staff here is always ready to go above and beyond. They're very straightforward and honest about what the circumstances are.......if something's available or not, or when it MIGHT be available, etc, etc. I trust them explicitly . And I love the fact that they treat me like I'm family. And they'll do whatever they can to fit my needs. Even when I walk in with a long shot, at a time when they have very little inventory, because it's the busiest time of year for moving. Kudos to Pioneer Storage in Everson!!!! Thank you all!!!

ABURTO J. en

Grado:

El cliente no dejó un comentario.

Mike L. en

Grado:

Not sure if the trailer is rated for a 15 amp plug in for brakes/turn signals but I blew 4 fuses while I rented to trailer. Its either its asking too much power for my truck or something was wrong with the trailer.

Johnny N. en

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El cliente no dejó un comentario.

Dwayne C. en

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El cliente no dejó un comentario.

Dwayne C. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

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El cliente no dejó un comentario.

Cecil M. en

Grado:

It was a great place and the Staff was very helpful and friendly

James F. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

continue with fair rental prices and good service

donald r M. en

Grado:

I originally rented a trailer from the Bellingham location. A few days before pick up, I received a call that Bellingham did not have the trailer but Everson did. So I had to drive out of my way to get the trailer. Then the attendant charged me an extra $20 for picking it up there. Bad customer service . . .

diana V. en

Grado:

El cliente no dejó un comentario.

Russell S. en

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El cliente no dejó un comentario.

Mark G. en

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El cliente no dejó un comentario.

christine A. en

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El cliente no dejó un comentario.

David T. en

Grado:

Just a bit far, but we were booking a 20 footer in the beginning. We switched to 15 footer with ease.

Amber E. en

Grado:

El cliente no dejó un comentario.

Kelly A. en

Grado:

After this experience with U-HAUL, I'll let everyone know that "reservation" doesn't mean the same thing to UHaul as it does to the rest of us. It means, "If we have a truck available the morning of your reservation, we will let you know.". Very bait-and-switch behavior. Total bullshit.

Brandi M. en

Grado:

El cliente no dejó un comentario.

Don V. en

Grado:

Very helpful and courteous

TARA C. en

Grado:

Wonderful customer service.

Ross W. en

Grado:

El cliente no dejó un comentario.

Sherman W. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Christopher H. en

Grado:

The staff at this location are always helpful and go above and beyond.

Jason H. en

Grado:

Even went the extra mile and loaned me a wire plug. Thank you!

Ward M. en

Grado:

El cliente no dejó un comentario.

Brian V. en

Grado:

El cliente no dejó un comentario.

Todd B. en

Grado:

Very friendly help! Great experience

Jerry C. en

Grado:

It was excellent! Clean, helpful and friendly place!

kathleen V. en

Grado:

El cliente no dejó un comentario.

Steven C. en

Grado:

El cliente no dejó un comentario.

Steve S. en

Grado:

El cliente no dejó un comentario.

bell D. en

Grado:

El cliente no dejó un comentario.

Deborah C. en

Grado:

On-line reservation/rental system is mis-leading in that the equipment we reserved and desired to pick up in our town was not in fact available (bait and switch) We had to build in additional TIME and distance to our moving day in order to facilitate the pick up of this trailer.

mike T. en

Grado:

When reservation was made, drop off location was scheduled for Lynden Wa. Two hours after picking up the trailer a representative called me and said that she changed the drop off location to Everson. So I had to drive a hour to drop off the trailer. Would not have rented this trailer if told that at the time of reservation.

Alyssa B. en

Grado:

El cliente no dejó un comentario.

Aimee W. en

Grado:

I used this site to drop-off a truck during a one-way move. While the attendant was really friendly, it's upsetting that I had to spend 20-30 minutes on the phone with corporate trying to fix an erroneous charge of $18 for gas when I left more gas in the truck than what I was given at the pick-up location and had the pictures to prove it. Corporate said they'd already told the location how to fix the charge but this location "wasn't listening" to them, which is my reason for the low rating.

John E. en

Grado:

I rented a 6X12 box trailer. The trailer was old and the tiedown bars on the right side were broken ar loose. I was able to make due but I will not use this location again.

Damas S. en

Grado:

El cliente no dejó un comentario.

Ciaran B. en

Grado:

The trailer was missing some anchor points.

vanessa Z. en

Grado:

Absolutely great service when I got there the lady asked me for my paperwork we went over the usual checking the lights on the car dolly if she asked me to go inside and we waited about two minutes and then she asked us to go around and leave the dolly she unhooked it by her self and she took care of the rest she open the gate and we were good to go and in Less than maybe seven minutes we were golden to leave definitely recommend this location and the service is great!!

MARCO E. en

Grado:

El cliente no dejó un comentario.

Judith H. en

Grado:

This has been the best experience with a storage company I have ever had in my 79 years of dealing with people and companies. I would highly recommend this facility to anyone, they cannot go wrong.

steven S. en

Grado:

El cliente no dejó un comentario.

Kiefer B. en

Grado:

Sam was able to efficiently correct a billing mistake in a matter of moments. Very courteous and a pleasure to work with despite the frustration with the situation, and we will still continue to do business here as well as recommend others because of it, thank you.

West R. en

Grado:

El cliente no dejó un comentario.

Michael K. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Harvey J. Chandl C. en

Grado:

El cliente no dejó un comentario.

Steve R. en

Grado:

El cliente no dejó un comentario.

Darvin V. en

Grado:

The location that I picked up was great. The customer service was not so great sent me in two different locations wasted more than an hour of my time just trying to find the right dolly. You guys really need to work on customer service.

ARTHUR C. en

Grado:

El cliente no dejó un comentario.

AMANDA B. en

Grado:

Never had an issue. If I needed 24 hr access they provided that as long as you call/come in and notify them. Very Friendly Custumer service.

Rebecca S. en

Grado:

El cliente no dejó un comentario.

Kayla H. en

Grado:

Maggie was very helpful and worked hard to change our reservation to the desired location and truck size we were wanting. She answered all of my many questions and never once seemed annoyed or like I was wasting her time. She was great and I would definitely work with her again in the future! Moving can be stressful, so it was refreshing to have the process of renting the truck go so smoothly. Thanks Maggie!

Nate E. en

Grado:

I live in Bellingham, WA and had to return the trailer to Everson, WA which is 35 minutes away from Bellingham. That sucked...

Kelly N. en

Grado:

I can’t believe the drop off location was so far away from Bellingham where I dropped my son off at college. My reservation was for a Bellingham dropoff and was made a month in advance. We had a late drop off but had no idea how dark the roads would be to get to the location. There should be a warning on how remote of a location it is. As a single mom, I didn’t feel safe . A warning to customers should be given with late night drop offs on how remote it was. Personally, I would have preferred to drive the truck and pay the miles to go all the way back to Poulsbo than to leave the truck that far out of the way. Not the fault of the provider but of the reservation itself.

Mitchell C. en

Grado:

Our move went off without any problems, thanks to U-Haul and Pioneer Storage, they had the truck we needed. From pickup to drop-off, everything went nice and smooth.

UTE M. en

Grado:

Always a pleasure to do business with these friendly and efficient professionals!

maggie Z. en

Grado:

perfect like always

Caleb paul H. en

Grado:

Awesome customer service!

Jenniffer C. en

Grado:

Online check in was confusing and I had to drive to a different location, as the original location did not have the equipment that I was looking for

Bruce B. en

Grado:

El cliente no dejó un comentario.

margarita A. en

Grado:

everything was perfect!!!!

William B. en

Grado:

El cliente no dejó un comentario.

santiago L. en

Grado:

El cliente no dejó un comentario.

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

Brandon W. en

Grado:

El cliente no dejó un comentario.

leroy W. en

Grado:

El cliente no dejó un comentario.

Valerie J. en

Grado:

Person I signed the papers with unknown to me added insurance when I brought proof of insurance with me which she said she did not need. Did not check out condition of truck with me (any damage, etc)

Yvette N. en

Grado:

No complaint with this particular location - in fact, they went out of their way to be accommodating. My complaint is specific to the Meridian St location in Bellingham WA, where my actual reservation was made in person - they performed terribly, and this is not the first time. I typically rent a trailer there each year for 4 days, over the last weekend of a July, and regrettably my booking of a trailer at that particular location has gone horribly wrong 3 years in a row now. I feel I must complain, as each event has produced a mad scramble to Find a trailer last minute at another location, none of which are nearby mind you. I had hoped that Going in to make the booking personally, rather than online this year, would improve my chances of success, but it did not change the outcome one bit. Extremely disappointed by service at the Meridian location, which doesn’t seem to have reliable management of these things figured out. Something isn’t working at that location, and truthfully, it’s become a hassle to drive so much further to get a UHAUL trailer when I need it. Sad to say - convenience and reliability is simply not there.

Georgia K. en

Grado:

El cliente no dejó un comentario.

Tracy D. en

Grado:

Make sure you check before you pick up your truck, that Uhaul hasn't changed your pick up location. I was given three different locations I was told where to pick up my truck. Very frustrating!

Henry H. en

Grado:

El cliente no dejó un comentario.

George K. en

Grado:

Friendly, knowledgeable, and courteous service. Same as previous visits. Keep it up!! Don't change a thing.

John L. en

Grado:

El cliente no dejó un comentario.

Scott T. en

Grado:

Very customer focused staff friendly courtesy and had excellent knowledge this location needs zero improvement and could be a great training ground

Dean B. en

Grado:

They were on top of thing as soon as i walked in the door. Very helpful with a problem that came up from the place i picked the trailer up at.( Spokane )

karen G. en

Grado:

Two women whose names I cannot recall provided my husband and I with excellent service. They were very friendly and helpful and when they found out we were moving in from out of state they warmly welcomed us! So nice to meet such wonderful people!

marlys W. en

Grado:

El cliente no dejó un comentario.

Carmelo S. en

Grado:

El cliente no dejó un comentario.

Carmelo S. en

Grado:

Very attentive and professional

zachary C. en

Grado:

El cliente no dejó un comentario.

robert S. en

Grado:

El cliente no dejó un comentario.

Paul S. en

Grado:

No recommendations necessary.