Love the guys at Pioneer.
Bobby H
Customer Reviews for Pioneer Rentals Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The app uses too much phone battery and doesn't work well. The cell signal at the location was too weak which didn't help the app's performance.
Joanne BVern is a friendly and kind person - Would definitely use him again.
THOMAS QI did a key drop-off and it was very simple to complete.
JENNIFER HThe inside cab had a bunch of trash inside of it and the truck box interior was full of detergent and debris. Like check the truck before rerenting, how inconsiderate.
GILBERTO RThe amount of steps to pick up when I got on site was unacceptable considering I did pre-check-in. It took 30 minutes for me to be able to get my van.
Yevgeniy LPlease explain the 1.29 per mile rate. Is that not a weekend rate ?
CHARLES DI have rented many vans from Pioneer. I find they are customer oriented and provide top shelf service. It's reassuring to know that when I reserve a van it's actually there. Thanks for the top notch service.
Peter CI first tried to rent at the location in Madison, NJ, but I was sent to the location in the next town instead.
TIMOTHY SIt was a fast and easy experience overall. No complaints. Great staff at that location.
DANIEL DThe truck alignment was off. Steering wheel kept shaking in the highway.
SYED SEasy check in & out. Friendly staff.
ARTURO TThe pickup was great however the drop off was not. The place we were supposed to drop off at refuse us because " they had to many already"we were directed to another drop off which resulted in a overage on miles which we were charged for.
DOROTHY PHorrible customer service never again
Angel TWonderful service ! This locations extremely helpful, and the 2 men who helped me best service .
Manal JAdd the location to google maps.
LUS CNothing it was great
THOMAS WMaking sure the customer has everything they ordered before they leave. Unfortunately forgot the moving blankets we reserved.
RONALD Sthx
Enes AAfter hours pick up process was cumbersome
Richard SSomething was wrong with gas gage. Also U-Haul charged me for different location drop off when the location I dropped off to was closer. This was not right. U-Haul also has charged me over $130 extra after the drop off. Never will I us this company
shanneefia fExceptionally nice location and easy to bring the vehicle in to. The return process was super easy and fast compared to the pickup process.
STACY BGet a better computer
Bruce SProcess was quick and easy
TERENCE MBe more flexible as far as extending rentals. I had to return a rental truck, and car trailer and set up a pickup with another company for a truck and trailer after an extension (after a few extensions already) had been denied. There's plenty of other locations where the customer needing my truck/ trailer could have obtained the same equipment or where an employee of that location could have gone to obtain that equipment and instead I was seriously inconvenienced, on top of being beyond overcharged. I will not be using this company again. The location however, does not directly reflect the company and their attempts to help with the situation, along with their patience did not go ignored and were very greatly appreciated. The customer service rep I dealt with, can't remember her name and I should have written it down, was completely rude and seriously lacked any form of compassion with my situation among being completely unprofessional to say the least.
Katelin MStill my #1 choice in rentals. Over fifty van rentals in five years and still going strong. Thanks guys !!
Peter CExcellent experience: despite computer problems the owner went above and beyond to assist us and make sure we got our UHaul truck on time.
Mary aExtraordinario servicio al cliente
David RThe truck seemed very old and needed better brakes/transmission. Acceleration was very bad.
Stuart TThe truck I rented was very old and beat up didn’t even really feel safe to drive… And I was told it was $1.29 per mile and then suddenly when I picked the truck up they say no it’s the weekend it’s $1.99 per mile… Not a good experience
Roger OI've been renting vans for years from the guys at Pioneer Rental. That have always taken care of me. I cannot thank them enough for the first class service. On the other hand... I wish Uhaul would keep their rental rates more in line. Rental rates are pushing the boundaries of renting a van.
Peter CIt was a very annoying and time consuming return due to poor communication of return details. This was a one way rental to Boston. I asked the gentleman at the counter (was an in person rental) on 3 separate occasions to tell me where I drop off the the rental in Boston. 3 times he told me, "just google the closest Uhaul facility to where you are in moving in Boston and just drop it off there, leave the keys in the box". This was totally incorrect. When we followed his instructions, and went to the closest facility, they said we had to call an 800 number to get the drop off location. This was after I insisted they check the vehicle in to make sure everything was OK. Then I had to call the 800 number, which put me on hold for a 1/2 hour. Finally the lady at the counter volunteered to look up the drop off location, which was 4 miles in the opposite direction. I am disappointed in the lack of knowledge of the counter help at the Pioneer Rentals Inc, 80 Passaic Ave, Florham Park NJ 07932. If I had not insisted the gentleman check in the vehicle when we returned it, I am sure we would have incurred additional charges due to the the lack of knowledge and incorrect instructions given me by the Uhaul rental counter clerk at the Pioneer Rentals Inc, 80 Passaic Ave, Florham Park NJ 07932.
Patsy Mthings were prepared ahead of time and ready for a fast pickup. friendly staff
Bryan RHighly satisfied, an excellent experience overall!
Christopher CMaybe offer a quick vehicle tutorial on opening and closing storage area, gas tank, el al A kinda run through on major facets of using the truck.
Bruce SStaff was nice and efficient.
Dean MOpen on time and flexible return
John HMy pick up location was quick & easy. The only thing I didn't like was that the truck was very load and the engine light went on while driving on turnpike and stood on all the way back home.
Yolanda MVery efficient
STEPHEN JI've been renting vans from the guys at Pioneer for many years. Probably 50+ rentals. I've never had a problem and have been 100% satisfied. Now if we could get Uhaul to reduce their rates I'd be all set.
Peter CNice location. After hours. So used the app to check in. The App is VERY slow and requires multiple attempts to get it to accept the pictures. Took forever.
John R