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John S
Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Someone had smoked in the truck so it stunk. Victor was great.
Sally WThe location and Victor and BJ are great to work with. Uhaul doesn't always maintain their trucks the best but they get the job done! The check engine light came on in the middle of the move.
Laura BThe customer service was great!
Marcella AProfessional
Geary SVery professional. Suggest ice scrapers for vehicles where needed. Or have operator clean ice from windshield prior.
Brandon BVery easy and smooth drop off
William KWe just dropped off at night, so we didn’t see anyone. Location was convenient and had great lighting.
Laura TGreat customer service at usual 800# and Victor at Pinnacle was great. Only improvement would be to upgrade your IT.
lorry mThe Truck was very worn, steering worn out steering wheel off center. Truck didn’t run well either, did the job!
Daniel LI told this location about the problem that I had with the vehicle tie down strap and they put a work order in to get it repaired right away
Anthony SDropping off a trailer after hours and without a trailer jack is difficult to do by oneself. Offering trailer jacks to customers would be an excellent opportunity to improve.
Caleb CNot sure
Jerry HGreat job no issues
Jim SThe representative was very professional, courteous, quick, efficient and knowledgeable about the product.
Talib BVictor and BJ do a great job of taking care of the customer. They made my moving experience very easy. The truck was clean and ready when scheduled. All was very organized and professional. I will certainly rent another truck from U Haul when I need one again.
Walter PThank you for your service. I have use this company twice and has enjoyed there service. Thanks.
Tammy Meverything went great
Regina RVictor and BJ do an excellent job of taking care of their customers. The U-Haul/Pinnacle Storage facility is clean and organized and very well run. Truck was great and my storage room is super clean and conveniently located.
Walter PI had a good experience overall. Representative was professional and courteous. The truck I had reserved was not returned by customer, the representative gave me a larger truck for the same price. Everything went smooth.
Barry OVictor over at Pinnacle Storage/ U Haul does a great job !! AWESOME SERVICE
Walter PMaybe a key drop box located nearer location where vehicles are park.
Cathy WTruck we were given is getting old. Has an intermittent electrical issue in the dashboard. Might be time to retire it.
Thomas MI was not offered this location but I chose to go there because it is close to my destination and the people are friendly and accommodating. Why would I drive an extra 12 miles just because you prefer that. What happened to customer preferences.
Carl WNothing. Service was excellent! Professional and helpful! Give stars
Annie SThe early "pickup" (8:00 AM) was a mess. I had to wait for the regular hours at 9:00 AM to get the keys for the truck because the U-Haul website "froze" several times.
Charles CThe staff was very friendly and even apologized for what had happened with the vehicle pick up.
Thomas HThe physical site was wonderful - the online app to check-in before the site opened was absolutely horrible, Took me 50 minutes and 2 calls to UHAUL cust service. Horrible. Will never do again.
Michael HThis location was closed for holiday. No applicable comments.
Michael AExcellent
Dale DDon't rent vehicles without cruise control for long distance moves. Gas pedal placement made maintaining speed agony for long legged person.
James DNothing the establishment and the employees are wonderful cant complain!!
Phillip ACustomer service was the best.
Leo SClean and reliable equipment
Leo SThe local staff offered excellent service!
Shawn MThe in West End did not want to hook the trailer up to my car they said they weren't allowed everything was so rusted they had to get WD-40 and bang on it they couldn't get the hitch attached because the rust we couldn't get the trailer door open because the rest they were not helpful at all they did not hook up the brake lights they told me to go to O'Reilly's and hook up the lights they were not good friendly efficient and I certainly would never refer anyone I liked to that place again
judie jI have a picture of the tire pressure in one tire being 3.3 psi of air. I noticed after we loaded the trailer it looked almost flat. Luckily I have an air compressor but what if I didn’t?
Matthew FVery patient, we rescheduled twice and then chose a larger trailer. They were kind and accommodating.
Sandi JDo better at finding trucks and locations closer to customers.
Donna BThe staff couldn't have made the drop off any easier or smooth.
Thomas KExcellent
Dale DStaff was very pleasant and helpful.
Wesley JWhen we arrived the mobile check-in repeatedly told me that I was not in the correct location, however we were standing right at the door of the location. I tried over and over and even restarted my phone. It still gave me an error. Thankfully the employee of the store happened to be arriving early to work (8:15am) and he got us checked out very quickly. If it wasn't for him coming to work 45 min early we would have been sitting out there waiting an hour. Will not use the mobile pick up again.
Laura RThe trailer I was given had broken straps and every time I ask a question the guy kept saying I am just a distributor. we don't do that.
Michael B