Customer Reviews for Pinnacle Storage
(Distribuidor de U-Haul del vecindario)

198 comentarios

6500 NC Hwy 211   West End, NC 27376

(910) 673-1624

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(910) 673-1624

6500 NC Hwy 211
West End, NC 27376

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 4 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Easy.

Laura V. 
Clasificación:
5.0

Nothing, everything went according to plan. They even helped me identify what tow hitch equipment I needed to safely tow the cargo van

Daryl A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

The staff was easy to work with.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

If the trucks had power windows and power side mirrors that would be great. The truck was very noisy too. My main concern is the way you handle the fuel amounts now. My truck had 1/4 tank when picked up, and when I asked how much I should add, I was told to fill it up. But by doing so, after only using a little more than a 1/2 tank in all, I ended up spending about $50 more on gas than I should have. So the really provide a positive customer experience, UHaul should reimburse me for this extra expense.

JACQUELINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
4.0

Nobody at the drop off but we left keys and were able to call. Clean and convenient. My only suggestion is to always have somebody there during operating hours.

Anne C. 
Clasificación:
5.0

Great people there

Christian S. 
Clasificación:
5.0

Great location to pick up

KENNETH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

The truck maintenance was horrible, could barely keep it in the lane at 45 MPH.

PATRICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEMON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy M. 
Clasificación:
4.0

Very helpful person at Pinnacle Storage in West End NC

Dennis W. 
Clasificación:
5.0

Excellent service at this location. Great staff!

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl D. 
Clasificación:
5.0

Victor was very courteous and helpful……made it easy to turn in equipment

bob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Just dropped off , after hours . Y'all did great ! Keep it up

CHRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE W. 
Clasificación:
5.0

The staff at Pinnacle is extremely customer focused.

ROGER S. 
Clasificación:
5.0

Everything was fine. The computer was a bit slow but that was not really a problem. The guy there was friendly and helpful.

GUY P. 
Clasificación:
5.0

Have more 10ft trucks available

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

Víctor was very helpful and took care of everything. I am very happy with the service.

LAZARO B. 
Clasificación:
1.0

Just having shoulder surgery, I asked for help unhooking the trailer only to be informed by the employee that she does not work for uhaul and isn't required to do that. She did supply a jack so I finally got it off.

Matt T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
5.0

No fault of pinnacle, but an earlier reservation had to be cancelled, because my truck pickup was moved, first to Cameron, NC, and then to Raeford, NC. Since I was driving to Raleigh, NC, this was ridiculous. I ended up canceling that truck and rent a 15 foot for three pieces of furniture. The Pinnacle service was personable and the location was emasculate.

MARCIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTA S. 
Clasificación:
5.0

The people at Zeus were awesome! BUT, they did not have the equipment that I reserved. Why did you change the pick up location that I requested which was a hub and had all kinds of equipment and supplies to this little shop that was 11 miles further? They had to call a place down the road even further for me to go get pads that I reserved. THEN THEY DIDN'T HAVE THEM. So, they didn't charge me for them...or so I was told. When I got the bill, I was charged. I'm STILL looking for my refund. The UHaul website kept kicking him off so I was there almost an HOUR. I'm baffled by the completely unorganized way that a big company like UHaul is run. The guy at the drop off location tried to help me with the refund, but he says I have to call you guys. I HAVE BEEN ON HOLD FOREVER SEVERAL TIMES I HAVE CALLED. I have given up which means you robbed me! I am totally baffled and bewildered at the unorganized manner that this huge company is run. There's not even a way for me to get you to make it right without huge inconveniences to me.

TRACY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Warren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dudley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN P. 
Clasificación:
5.0

This location provides excellent service. Have rented trucks there twice and have been satisfied with the equipment and the staff. Nice people.

STEPHEN K. 
Clasificación:
5.0

Second time I dropped off truck at this location and your rep was excellent.

MATTHEW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAZARA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
3.0

You don't have to be so over the top with your"covid precautions". Frankly, it's over the top and weird.

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
1.0

Didn't do a walk thru when I returned it . They also didn't go over anything with us .

KENNETH C. 
Clasificación:
5.0

The sign was clear where to park the uhaul(at the other end of the building) a larger sign for key drop would be nice, especially for those of us who drop off after hours!

Allison W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

Victor at pinnacle storage was extremely informative and helpful. I will highly recommend pinnacle storage to friends and coworkers.

MICHAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI R. 
Clasificación:
4.0

Needs more employees. One person to handle rental spaces and equipment cause massive delays

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

A tire pressure light came on during the move, I told the drop-off agent, he said he thought the tire sensor was bad! The right tire strap came off on the car I was towing during the move and the left one was loose, had to stop at a rest stop and a trucker helped me tighten both straps! The straps were put on and tightened at the West End facility by the agent in charge! Otherwise everything was ok!

Barry D. 
Clasificación:
5.0

Log in reservation process was a little confusing. I was given a bunch of locations to choose from so I picked the one that was closest to. Then the system asked me if I know that there is no truck at that location and that a manager wouod have to call me. No manager called me so I showed up at the assigned place and time only to discover that there were no trucks available. The onsite manager completely hooked me up with a 20' truck which I really appreciated and it allowed me to still meet my own timeline without having to mess with my work schedule. I would say web experience: F- (probably more like a C because at the end of the day by pure luck it still worked out for me) Onsite customer service: A+

WIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Nothing comes to mind

MICHAEL W. 
Clasificación:
4.0

The truck had an exhaust leak and was very dirty

SUSANNAHSCHOFIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

The U-Haul associate was great! Couldn't have asked for more. The equipment was clean and well maintained. Will use this location again when we need a rental. Highly recommend!

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ruth W. 
Clasificación:
5.0

Best customer service ever experienced with U-Haul. Also, cleanest facility. This is the best location I've ever seen.

SIDNEY I. 
Clasificación:
5.0

Newer facility, friendly and knowledgeable staff. Location has plenty of room to maneuver trailer in and out of the lot. Highly recommended.

Michael B. 
Clasificación:
5.0

Carmen was exceptional in helping me with my move, very professional and kind, would use U Haul again.

Benita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley G. 
Clasificación:
5.0

Have paperwork ready on advance

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENE B. 
Clasificación:
5.0

Counter person was efficient and well informed. Got me in and out quickly but courteusly.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
1.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL F. 
Clasificación:
5.0

Wife had some problems with the electric gate .

JOHN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barrett K. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
5.0

The lady there was very accommodating with me would recommend to keep her.

Betty R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earl C. 
Clasificación:
3.0

El cliente no dejó un comentario.

koji K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

I reported this in an email: the 12-volt receptacles in the truck did not work. Apparently, the fuse needs replaced.

CHARLES C. 
Clasificación:
5.0

Unclear after hours drop off

Brett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario G. 
Clasificación:
5.0

There should be eye hooks in the cargo area so that securing with hook straps is possible. The only way I could see to secure my load was with twine/rope that if which I didn't have.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Great truck! One trip and all boxes moved!

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

The service representative did a fabulous job in helping me.

Charles L. 
No se han enviado comentarios para esta ubicación.

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