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Daniel T
Customer Reviews for Pinnacle Storage Of Jacksonville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t pay close attention to the opening hours but the lady inside saw me and let me in early. Her morning time is valuable and I appreciated her so much!!
TAMMY ASame as comment section above.
ZACHARY CCan’t figure out why I paid double the original price.
Christopher SGreat service and very satisfied.
Ronald BNothing. Very helpful and accommodating
ROBERT EVery helpful
ROBERT EThe only issues were that the front left turn signal was not working and the dolly was broken. The people are great and return after hours was easy.
Samantha PGreat people.
Elmer LEverything was great 👍
GERARD WHad multiple issues from check engine light being on to the miles being off by 180 miles.
Lloyd SLove how easy things are with the app. Great experience
CHRISTINA EWe went to one location and secured a rental and than had to drive 10 miles to a different location to pick up and drop off adding 20 miles to our trip. You charge per mile and more on the weekend which is why we chose a location close to our home
Israel mVery helpful at Pinnacle Storage and UHaul in Jacksonville, NC. Bad weather was threatening the move we had planned for our daughter into her new apartment. The local rep at Pinnacle (sorry I didn't catch her name) worked a little magic so we could rent the trailer we needed a day early. Well done!
Robert HEasy and fast the guy working was very friendly
Robin SN/a
Benjamin SAmazing service and staff. Would definitely book with them again!
Jaiden OThe gentleman work at the facility was great with customer service through the process, and very helpful in attaching the trailer to my truck before departure. Five Stars
Blake SVery professional, hope I don’t never have to move again , But if I do will go back there…..
Germaine JDavid was phenomenal. Very friendly and customer service oriented. Keep up the good work.
Grayson KMake the online inventory more accurate. When booking online it said our truck was available at the Uhaul rental 4 miles from my house. They called the next morning and said we had to drive an additional 11 miles to pick the truck up, which added 14 miles on the return trip from the house we moved into. Thankfully, employees were willing to help out with the cost of additional mileage, but that shouldn’t be an issue.
Rockey CLet me pick up the truck where I want to. This cost me an extra $50 in fuel costs because of the distance.
Andrew BFirst time ever driving a Uhaul the truck drive perfect no issues at all. The front desk customer service was wonderful as well!
Micaela BNothing it was Perfect service couldn’t ask for someone so nice and helpful!
Tammie WThis was the absolute worst experience we’ve ever had. It took us 45 minutes to get the truck and nobody from uhaul support would help us. We also reserved an appliance dolly and did not receive it, only received a regular dolly. We are overall very disappointed in our experience with uhaul. I want a refund for being charged for something that we did not even receive.
Noah SI was originally booked for a pick up location in Sneads Ferry. They moved it to Jacksonville, which was completely out of the way for us. This resulted in a ton of miles placed on the truck at $.99 per mile.
Keith CStaff was friendly and eager to help.
Richard WMake sure that equipment is actually available at the location where the reservation was placed.
JD JThe folks here were also very polite and helpful We arrived before they opened for business. But instead of making us wait 30 minutes the gentleman went ahead and unhooked us. Thanks very much
Dan M