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Jose L.
Customer Reviews for Pink Chicks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Main concern was the red dirt lot. Could be a problem if there is any rain.
Michael Z.No one at location. All check in online which was a hassle
Vicki C.Very courteous and extremely helpful
William B.Remain consistent, I have used this provider and service multiple times... Thank you again..
Nathan B.Very well equipped and a pleasure to work with.
MIKE L.Tina and crew were so helpful and quick, she even saved us more than 50% of the original quoted price. A huge thank you to Tina and her team.
Tamera J.The location is off a main highway and the lady I dealt with was super nice. No problems at all.
Robert C.It's sort of in the middle of nowhere. just a large dirt field with a work shack.
roy W.The folks at the drop off location were not on site which led me to do the drop off online via the APP. The cell coverage at the drop off site was not good. It took me a long time to check in the drop off via the APP since the person wasn't on site. Not a great experience.
melanie M.Pink chicks great as ever
Fernando N.Great people and great service 100% recommend and will return!!
Breanna L.They had everything I needed and right on time. Easy in and out.
Brooks B.Amazing people
Rachel G.Would recommend if this is only location in area.
Cleo P.The trailer straps were put in backwards. We spent 5 hours trying to fix the straps. The location did not have anyone to help us. The straps on one side were unusable.
Jessica H.Long way from highway 69 north of Lindale. Easy to find after 1st time.
Andrew H.Everything was great. The lady was super nice and everything was in working order. Process was easy.
DAVID G.This is our second time using this location. Very accommodating and helpful
Fernando N.The lady at Pink Chicks was very nice and helped me get my trailer right away on short notice. I was able to return the trailer without any issues and used the online checkout.
Duane C.The people were friendly and very helpful. Will definitely use them again!
Jerry C.I could not get the self check in to work on my phone, and there was no one to help me - on-site or available by phone - 3:40pm on a Tuesday.
Mary A.N/A
Kent J.I have to drive to 4 different locations to get the equipment I had reserved. You took 5 hours of work time away from my day and I had to work on your equipment for an hour to make it road worthy
thomas L.Customer service was awesome. The location is a little out of the way.
Keylon K.It was in a very wet and muddy (red) location. We were not able to drive our personal vehicle into the driveway without being afraid of getting stuck. I had to walk through the red mud in my my new yellow shoes to get the road to the car. No one was there at the location.
Sharita B.The drive into this business was so muddy, I don't know how we didn't get stuck. Person picking me up got their car terribly muddy. Walked in mud all over this property. Nobody was at location, closed out the rental on phone.
IKE A.A huge mud pit! Day we picked up our rental trailer it had rained. Impossible to get trailer out without putting the truck into 4 wheel drive. Lady was very nice but took us over an hour because she did not have our reservation on her phone. Will not use location again.
BOBBY K.This was the absolute best experience I have ever had !!
Darlene R.This location is at a dirt pit. Drive is very muddy and it is very g as rd to find.
Cynthia G.Had to wait for someone to show up. Then they use their phones to do the contract in which her phone had no service to do. She then had to call someone else to enter my information in. When I first called to get prices on renting was told that mileage was .79 a mile received my bill it was .99 when I called about it I was told that renting on Friday, Saturday and Sunday the price is .99 that would have been great to know if your asking about prices they should have included it. Also if you have a car it's a giant red clay dirt pit. The location on GPS states its right of 69 and you actually have to go down a back road to get to it.
Tina M.I was double charges on my credit card
Nola B.Pink Chicks was absolutely fantastic. Best uhaul pick up yet!
Jathan I.Nothing.
Mary L.Far off a dirt road, when clearly another UHAUL was off the main road and easily accessible. This location was not staffed. This location did not provide sufficient information as to where to best leave the trailer.
Amalia A.Do background checks on some of these “sketchy†locations. No one wants robbed while trying to pickup a UHaul
Andrew S.I was over charged, and the location appears to be closed now
Kaysie H.When picking up my 26ft truck we didn't do a walk around and I didn't notice the crack in the windshield when I took the truck.
STEVEN K.Great place
EDWARD ROY D.Tina was awesome and very helpful!!
CHRISTOPHER Y.I love this place, I always use them when I or a family member moves.
KIMBERLEE Y.Very nice and accommodating
Jeffrey B.Actually nutting they were very professional.. I'll definitely go there again.. thanks
Alvaro M.They have what I need and on short notice. Fast service, thanks Pink Chicks!
JANET C.I've always had a great experience with Pink Chicks. Keep up the awesome job!
GARY C.No complaints at all.
JOHN A.They were helpful and flexible with the appointment time. They were a pleasure to work with!
JOHN K.Top notch customer service and that is why I keep coming back to this location for my rental needs.
BRAD B.Always the best experience at this location! So easy, quick, and super nice staff!
JUSTIN B.Truck was pretty dirty. But it did well for our move.
Bobby L.Very professional office! Fast and easy to checkout and friendly. All this helps when you have to put things into storage for a while. Excellent service! Thanks
GERARDO R.Fantastic service. Great people.
ANTON R.I could not leave the key in drop box. I had to call to check out because it said error everything time I tried to do on line. Then when you call the wait time is terrible. I was there 2 hours just trying to check out over the phone.
PATRICIA T.Very good service. I highly recommend them.
Jeff M.The hole in the return key box was not big enough to get the key fob through. A man who was there figured out to put it in the back of the box; otherwise I wasn't sure what to do with the key.
MELISSA H.I attempted to pick up a truck after hours through mobile pick up. My wife and I struggled with getting the lock off the truck. I called the number for assistance, and they swore to me that it was user error with the lock. I come back to pick up the truck in the morning (this was already a major inconvenience), and the employee (who was very kind) couldn't get the lock off either. What do you know.....they gave us the wrong code for the lock. I get that it's a simple accident and that probably 95% of the time it is user error with the locks, but this was a big mistake that was very frustrating for me and my wife.
Nathan B.No improvement with the location needed. The staff was very friendly and professional. It was super easy to pick up and drop off the equipment. The web site could be a little more user friendly. Pricing was a little confusing.
MARK H.The trailer I rented had new tires. The lights were all working - the chains and connections were in good shape. I would recommend this 6' x 12' to anyone needing a small easy to pull trailer. Service was prompt and friendly. No issues at all. I rented, used for a day, swept out and returned. Everything worked like it should.
JOHN S.