Customer Reviews for Pineview Military Surplus
(U-Haul Neighborhood Dealer)

223 reviews

604 Norway St   Grayling, MI 49738

(989) 348-3262

Office Hours

  • Mon: Closed
  • Tue-Sun: 10 am–6 pm

Services at this Location:

Contact Us

(989) 348-3262

604 Norway St
Grayling, MI 49738

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sun: 10 am–6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Dropped off after hours but key drop was easy process and paperwork finalized first thing the following morning.

Gary Overstreet 
Rating:
5.0

Customer did not leave a comment.

Barry Fisher 
Rating:
5.0

Great guy. Super nice. Easy transaction!

Joel Mitchell 
Rating:
5.0

Customer did not leave a comment.

Adam Crippin 
Rating:
5.0

Customer did not leave a comment.

Kayla Begley 
Rating:
4.0

Customer did not leave a comment.

deb moyer 
Rating:
4.0

Customer did not leave a comment.

Matt Pittman 
Rating:
5.0

Trailer could have been swept out before I rented it. I swept it out before returning the trailer.

DAVID JOHN FELDMAN 
Rating:
5.0

Great location and great service! Thank you.

Lawrence Maduri 
Rating:
5.0

Customer did not leave a comment.

Jon Steiner 
Rating:
5.0

The girl that weighed out on me was absolutely great I really appreciate her

ORVILLE JAMES 
Rating:
4.0

Customer did not leave a comment.

Charles Grams 
Rating:
5.0

Customer did not leave a comment.

Gary Nees 
Rating:
4.0

Customer did not leave a comment.

Scott Hale 
Rating:
5.0

Customer did not leave a comment.

Robert Hicks 
Rating:
5.0

Customer did not leave a comment.

Renee Deman 
Rating:
4.0

It was after hours, so didn’t go in the store

Matthew Malott 
Rating:
5.0

Went out of their way to help me.

Kevin Rucinski 
Rating:
4.0

I was only down 2 gallons of gas and they charged me for 5 And that didn't seem fair but everything else was excellent

Ruth Stevenson 
Rating:
5.0

Customer did not leave a comment.

JAMES ALLEN MASS 
Rating:
3.0

Customer did not leave a comment.

BRADLEY ARNOLD BRANIM 
Rating:
5.0

Customer did not leave a comment.

JEFF VINTON 
Rating:
5.0

Easy access and good people to deal with

Gary Nees 
Rating:
3.0

Customer did not leave a comment.

Gretchen Voltz 
Rating:
5.0

Everything was fine.

Ruth WILEY 
Rating:
4.0

Customer did not leave a comment.

Kristi Eddy Sandy Wettle 
Rating:
5.0

Nothing, Perfect! Awesome customer experience.

Jon Nicholas 
Rating:
5.0

Customer did not leave a comment.

Jason Leduc 
Rating:
3.0

Customer did not leave a comment.

Larry Vansickle 
Rating:
5.0

Customer did not leave a comment.

Angela Robarge 
Rating:
5.0

Customer did not leave a comment.

eric smith 
Rating:
5.0

This was my first rental experience with uhaul. The place I rented from in Grayling were incredibly helpful and thorough. They even warned us about the upcoming blizzard/storm to make sure I was aware. I will rent from them again!

Chet Wheeler 
Rating:
5.0

When we arrived the previous renters were late returning the equipment. The worker went above and beyond to try and get them to return the equipment immediately, even offering to drive to their home and help them hook the trailer up. We were briefly inconvenienced at NO fault of the store nor uhaul, and we would definitely rent from here again due to the wonderful customer service received!

Craig VanLoon II 
Rating:
5.0

The man at the facility was very helpful! We couldn't find the sleeve for the hitch. He was quick with multiple locations we could go to to remedy our situation. No rush for return to pick up the trailer. Very positive experience

KRISTIE ZABIK 
Rating:
5.0

Customer did not leave a comment.

Robert Jordan 
Rating:
5.0

Customer did not leave a comment.

norbert bauer 
Rating:
5.0

Customer did not leave a comment.

Jamie Schepers 
Rating:
5.0

Make sure the box inside is clean mine had oil on the floor deck from last person who rented it I cleaned it up and reported it when I dropped it off in Alma Mi

Larry Lucius 
Rating:
5.0

This has to be my top 2 experiences renting a Uhaul. Knoxville and here have been the best customer/friendly service.

ROBERT BURNS 
Rating:
5.0

Friendly service.

Edith OBrienKenneth 
Rating:
5.0

Customer did not leave a comment.

Nicholas Ruffer 
Rating:
5.0

Had a family emergency had the trailer for one extra day an got charged a late fee. 🤢

BRIAN NELSON BARRATT 
Rating:
5.0

Customer did not leave a comment.

Chris Haenni 
Rating:
5.0

Customer did not leave a comment.

DeJuan McCool 
Rating:
5.0

Easy pick up and drop off.

MATTHEW MCDONALD 
Rating:
3.0

First thing employee said was "did you take my lock?" Then after pulling up rental agreement stated, "you're returning the truck early--you know you don't get a refund."

Timothy Guest 
Rating:
5.0

I dropped off after hours, so have no info about this location other than the signage was clear and the location was convenient. But as for the after hours drop off, I feel like u-haul owes me a paycheck. The app instructions had me doing their employees job.

Micah Shawn 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Matthew Hirsch 
Rating:
3.0

Stop over charging for miles! I went 81.2 miles and was charged for 100!!!!!!

Kaylynn Adams 
Rating:
5.0

The items we ordered were not available. This was a problem since there was no moving dolly! Also, the truck size was wrong. All clean, but not according to the online order.

Victoria Blayney 
Rating:
5.0

This U-Haul site was easy and convenient to do business with.

Paul Schwartz 
Rating:
5.0

We are repeat renters at this location and love the convenience of the location and helpfulness of the staff. Best UHaul service ever.

Dan Sheridan 
Rating:
5.0

Customer did not leave a comment.

jim fouts 
Rating:
3.0

Store was a little creepy. Had a bunch of WWII memorabilia. A lot of Nazi stuff. The store manager took my ID and went into a back room for longer than I felt comfortable with. I hate to imagine what else my ID was being used for

Bob Rahmanian 
Rating:
4.0

Customer did not leave a comment.

Tim Jennings 
Rating:
5.0

Drop off was easy.

Timothy Adams 
Rating:
5.0

Customer did not leave a comment.

Gary Nees 
Rating:
3.0

We had issues with the rental. We had to add oil and truck was experiencing oil pressure problems. It has just over 31,000 miles but appears to have rear end problems too. We are looking for reimbursement for oil and mechanical issues.

jodi gordan 
Rating:
4.0

Customer did not leave a comment.

tom obrien 
Rating:
5.0

Customer did not leave a comment.

Daniel Klatt 
Rating:
5.0

Great service and hospitality.

David Sepanik 
Rating:
5.0

Customer did not leave a comment.

Keith Carlyon 
Rating:
5.0

Customer did not leave a comment.

Patricia Schaaf 
Rating:
1.0

This was a disaster all the way around! Not just with this pick-up location. 3 pcs of equipment that I had to pick up at 3 different locations....reserved them all at one location. This 26-foot truck was completely on Empty...no fuel at all. Had to go back inside to ask for the utility dolly that should have been in the truck. Not great customer service at all. This was by far our worst experience with Uhaul and we have been customers for years as we move every few years for work. Will no longer use Uhaul.

Chad Watkins 
Rating:
3.0

More help. One person working. She did an excellent job but she could of used some help

Steve Joseph 
Rating:
5.0

Customer did not leave a comment.

Frederick Keitz 
Rating:
4.0

Customer did not leave a comment.

DAWN LEMON 
Rating:
5.0

No way to rate the booking process but I’d give it a 2 out of 5 stars. Online will not allow you to select 6 days. Will show it but then switches at checkout to 3 days. Had to call a special scheduling hotline to change it. Apparently she just noted the file. Pickup said same thing and never fixed. Had to call back in to get it corrected halfway through trip.

Steve Hill 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Jiral 
Rating:
5.0

Very helpful owner!!!

Sandra Michalik 
Rating:
5.0

Customer did not leave a comment.

David Hodowaine 
Rating:
5.0

Customer did not leave a comment.

Theodore Zak 
Rating:
5.0

Customer did not leave a comment.

Todd Johnston 
Rating:
3.0

U Haul app. was terrible to use and we were delayed about 2 hours because of check in problems and returned early and no adjustment was given in price

Ronald Phillips 
Rating:
5.0

Customer did not leave a comment.

Ruth Stevenson 
Rating:
5.0

Customer did not leave a comment.

Tim Heliin 
Rating:
3.0

Customer did not leave a comment.

Willis Waterman 
Rating:
5.0

Your online system sent me an email when I reserved the 9' van, saying that it was not available at the Grayling location, and that I would be contacted by someone. When I talked to the Grayling rep, he didn't know why I would have received that message, because the van was available. Here's the message I received: "Thank you for reserving a 9' Cargo Van with U-Haul Truck Share 24/7®. You have acknowledged that the equipment on the date and at the location requested is not available. You agreed that a regional U-Haul representative would call you."

Antonio Scarzo 
Rating:
5.0

Customer did not leave a comment.

Tricia Kincannon 
Rating:
5.0

Customer did not leave a comment.

jim fouts 
Rating:
3.0

Customer did not leave a comment.

RENEE PINEL 
Rating:
4.0

Be sure to send Confirmation email/invoice upon return of equipment.

Jim Stockmeyer 
Rating:
5.0

Everything was fine.

JACK FLOYD MOWRY 
Rating:
4.0

I initially reserved the car hauler at a Uhaul dealer in Gaylord, MI. Thankfully I called ahead to confirm my reservation because the person at the dealership informed me they are not open on Saturday. Had I not called, I would have driven 8 hours to pick up a trailer that I would not have had access to. Uhaul made no mention of them being closed on Saturday, just allowed me to click through and reserve. After a short scramble, I was able to locate another trailer, but it was 38 miles away from where I needed it. A major inconvenience, and with fuel at $4 per gallon, a costly one as well.

Todd Mattingly 
Rating:
5.0

I was charged twice, had to make numerous calls in order to fix it. This experience over all was awful. The only good part was Hailey the customer service person in waters.

todd collen 
Rating:
5.0

Easy rental process, clean equipment and professional staff

Phillip Kerns 
Rating:
4.0

Customer did not leave a comment.

CARL SCHLEGEL 
Rating:
5.0

Rental agent was a delight to deal with. She allowed me to delay the rental by one day after we had an ice storm on my reserved day. Equipment was in perfect condition. This was my best UHaul experience in many years! Thanks.

Robert Skaggs 
Rating:
5.0

Customer did not leave a comment.

Keith Bobenmoyer 
Rating:
5.0

Customer did not leave a comment.

JAMES NEIL DUNCANSON 
Rating:
4.0

The girl who helped us was great. Extremely helpful. The U-haul online customer service and kiosk use, however is a different story. The 800 number customer service was ridiculously poor. We actually waited over a half hour and never spoke to anyone. We finally gave up on that and drove to the only open U-haul and only then did things get better. By the way, no other locations within 100 miles were open. Grayling was open until 6pm on a Sunday. When real people/ employees handle your order, only then do things go smoother with U-Haul. Your customer service sucks otherwise.

Dana Mirate 
Rating:
3.0

Customer did not leave a comment.

Jason Standen 
Rating:
5.0

Customer did not leave a comment.

Robert Travis 
Rating:
5.0

Customer did not leave a comment.

Timothy Heliin 
Rating:
5.0

Customer did not leave a comment.

Tabitha Mcclusky 
Rating:
5.0

The young lady that I worked with very helpful and friendly. Even in extreme cold and windy conditions .

DALE ALLEN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Cheryl Boone 
Rating:
3.0

Customer did not leave a comment.

Araminta Verwys 
Rating:
5.0

Easy pick up, clean parking lot. There was 10" of snow that day but lot was clear.

Dale Ellis 
No reviews have been submitted for this location.

Additional Services at this Location

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