Customer Reviews for Pineview Military Surplus
(Distribuidor de U-Haul del vecindario)

148 comentarios

604 Norway St   Grayling, MI 49738

(989) 348-3262

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - dom.: 10 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(989) 348-3262

604 Norway St
Grayling, MI 49738

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: cerrado
  • Mar. - dom.: 10 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ruth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Willis W. 
Clasificación:
5.0

Your online system sent me an email when I reserved the 9' van, saying that it was not available at the Grayling location, and that I would be contacted by someone. When I talked to the Grayling rep, he didn't know why I would have received that message, because the van was available. Here's the message I received: "Thank you for reserving a 9' Cargo Van with U-Haul Truck Share 24/7®. Aceptaste que el equipo no está disponible en la fecha y en el lugar solicitados. You agreed that a regional U-Haul representative would call you."

Antonio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim F. 
Clasificación:
3.0

El cliente no dejó un comentario.

RENEE P. 
Clasificación:
4.0

Be sure to send Confirmation email/invoice upon return of equipment.

Jim S. 
Clasificación:
5.0

Everything was fine.

JACK FLOYD M. 
Clasificación:
4.0

I initially reserved the car hauler at a Uhaul dealer in Gaylord, MI. Thankfully I called ahead to confirm my reservation because the person at the dealership informed me they are not open on Saturday. Had I not called, I would have driven 8 hours to pick up a trailer that I would not have had access to. Uhaul made no mention of them being closed on Saturday, just allowed me to click through and reserve. After a short scramble, I was able to locate another trailer, but it was 38 miles away from where I needed it. A major inconvenience, and with fuel at $4 per gallon, a costly one as well.

Todd M. 
Clasificación:
5.0

I was charged twice, had to make numerous calls in order to fix it. This experience over all was awful. The only good part was Hailey the customer service person in waters.

todd C. 
Clasificación:
5.0

Easy rental process, clean equipment and professional staff

Phillip K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL S. 
Clasificación:
5.0

Rental agent was a delight to deal with. She allowed me to delay the rental by one day after we had an ice storm on my reserved day. Equipment was in perfect condition. This was my best UHaul experience in many years! Thanks.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES NEIL D. 
Clasificación:
4.0

The girl who helped us was great. Extremely helpful. The U-haul online customer service and kiosk use, however is a different story. The 800 number customer service was ridiculously poor. We actually waited over a half hour and never spoke to anyone. We finally gave up on that and drove to the only open U-haul and only then did things get better. By the way, no other locations within 100 miles were open. Grayling was open until 6pm on a Sunday. When real people/ employees handle your order, only then do things go smoother with U-Haul. Your customer service sucks otherwise.

Dana M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha M. 
Clasificación:
5.0

The young lady that I worked with very helpful and friendly. Even in extreme cold and windy conditions .

DALE ALLEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Araminta V. 
Clasificación:
5.0

Easy pick up, clean parking lot. There was 10" of snow that day but lot was clear.

Dale E. 
Clasificación:
5.0

I don't see what! They were the nicest most helpful people, and I was as disorganized and unprepared as they come. Ron and the staff were amazing . Thank you . Leppek

Margaret L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey O. 
Clasificación:
5.0

The drop off was smooth and easy. The customer service representative inside the venue was very friendly, and made it a super simple process for return.

jon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

jim F. 
Clasificación:
5.0

Very friendly and helpful.

Kyla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
4.0

Everything went very smoothly and the operator of the facility was friendly and helpful.

Keith J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

I give Robin at Grayling location a FIVE STAR She went above and beyond for customer service Thank you for making my moving experience effortlessly!!! Jill Mitchell & Richard Giancola

Jill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

vang Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil R. 
Clasificación:
4.0

My comment is for the Des Plaines, IL store and the general help through U-Haul corporate. We were contacted and offered to haul an extra trailer for $700 off our bill. We agreed and went 100 miles out of our way (in Chicago at that!) to pick it up. When we arrived, they had no record of this, and we were there for 2 hours. We left and then suddenly they were able to locate the trailer and the record after we left. We did not turn around. This experience with corporate was awful. We were told that it was our fault, that we hadn't committed to it (we obviously had, since we wrote all the information down !) I would rate corporate and the DesPlaines IL store as 0s.

Paul H. 
Clasificación:
4.0

Smoooooth transaction

Jeffery M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLE LOUISE B. 
Clasificación:
5.0

Great service very nice people

RICHARD CLAY R. 
Clasificación:
5.0

I liked the service and the personnel very helpful and nice thanks..

Raul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

April G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl S. 
Clasificación:
5.0

Great customer service!!!

Gerald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody C. 
Clasificación:
5.0

Nada

MICHAEL LOUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
4.0

When you say you have a car hauler available, have one available, and don't make me go somewhere else the next day to get it.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeriann K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Robin is outstanding. She listened to our needs, efficiently assessed how to meet them and helped us reserve a 4x8 unit. She was pleasant and knowledgeable. Connected the until on pickup day with no issues and we were on our way. She is a gem.

Joseph E. 
Clasificación:
4.0

Tires on trailer were worn thin with little or no tread. Some of the running lights were not operational. Trailer had no jackstand and as such was not able to be unhitched when loaded. Very inconvenient.

Mitchell L. 
Clasificación:
1.0

I didnt check the tires and leaf springs because i thought that was such a basic maintenance thing that the shop should have taken care of that before it even left the lot. I inspected to make sure there was no external damage that wasn't already noted. Well i blew a tire on the freeway due to a broken leaf spring and had to wait almost 3 hours for roadside repair on a trailer with a blown tire and two additional tires that were bald. The delay sent me back so far from my schedule that I had to rent a truck at a different uhaul facility the next day so I would be able to return the trailer on time. I have used Uhaul many Times before and will continue to do so, just not from this location - even if my life depended on it.

ethan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terence W. 
Clasificación:
5.0

This was a seamless drop off. Good size lot for their trucks and trailers. Will use this place again.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Great service! The trailer needed to be washed, but worked great!

Matthew B. 
Clasificación:
1.0

Not open on Monday. My complaint is more about your awful customer service on the web and the half hour I was on hold. Website would not let upload a photo and when I was directed to take a photo my screen went black and I couldn't take the photo. I tried half a dozen times. Wasted most of my morning.

Dennis D. 
Clasificación:
5.0

Easy pickup and drop off. Friendly and helpful people.

Eric L. 
Clasificación:
5.0

Professional and friendly.

Chanin F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole B. 
Clasificación:
4.0

Chip crumbs on floor of front drivers seat and cargo area was quite dirty

Corey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

The man working at this location is very kind and friendly. Wonderful experience!

Patrick H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol L. 
Clasificación:
2.0

Uhaul wasn't cleaned (sand and leaves in the back) and I was charged a cleaning fee at the drop off location.

Christina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

Everything was perfect Truck was extremely helpful, clean, and completely awesome

Caileigh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davidjoseph B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary E. 
Clasificación:
5.0

Very friendly, and very nice staff hooked up the trailer, it was a good experience for sure!

Jeffrey P. 
Clasificación:
5.0

Robin was incredibly helpful and sweet with my dad and I in setting up a UHaul rental. I would highly recommend anyone coming here and working with her on their UHaul needs! Thank you Robin!

SCOTT R. 
Clasificación:
5.0

No improvement needed

Ericrolf W. 
Clasificación:
5.0

I have nothing negative to say! The service was excellent, the equipment was top notch, and it made the moving experience much easier.

Jonathanmartin D. 
Clasificación:
4.0

Put a jack on the trailer

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

Robert was extremely rude, very short with his answers, very unprofessional like. I will NEVER rent nor purchase anything from this establishment

Deanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jayson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD RAY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlesmichael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon H. 
Clasificación:
5.0

Nothing really

Clifford F. 
Clasificación:
5.0

Improvement suggestion: As I have rented a trailer just two months earlier, I would have thought my rental information as a customer would have been saved in the U-Haul systems to reduce the detailed information needed on subsequent rentals. Otherwise, the rental process was quick and friendly.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy R. 
No se han enviado comentarios para esta ubicación.

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