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Robin was incredibly helpful and sweet with my dad and I in setting up a UHaul rental. I would highly recommend anyone coming here and working with her on their UHaul needs! Thank you Robin!
No improvement needed
I have nothing negative to say! The service was excellent, the equipment was top notch, and it made the moving experience much easier.
Put a jack on the trailer
Robert was extremely rude, very short with his answers, very unprofessional like. I will NEVER rent nor purchase anything from this establishment
Nothing really
Improvement suggestion: As I have rented a trailer just two months earlier, I would have thought my rental information as a customer would have been saved in the U-Haul systems to reduce the detailed information needed on subsequent rentals. Otherwise, the rental process was quick and friendly.
Very satisfied
I didn't like that when I got there there was a truck that hadn't been checked in yet. When I got back with the truck he said he would check later. I didn't like that at all. No one was waiting around that he couldn't come out with me and cash me out.
Everything was fine and available The trailer was clean and in perfect working order, Easy in and out:
Staff was very helpful and informative about How and why they hooked up the trailer
All agents went out of their way to make sure I had what I needed. It was fast and very friendly. As easy as a move can be! Thank you!
Confirm security of the personal documentation (picture of driver's license) that is being uploaded from a cellphone camera. Not sure if it was deleted from the cellphone once uploaded.
Attendant was awesome.
The sales people were great
Make sure the truck is in good condition. The truck we picked up sounded bad, needs a new muffler.
Maybe a sign on the building as the uhaul's are spread out in a few different locations and the rental location is not in a dedicated uhaul rental store but shares it with another store.
Great experience. Everything ready to go and worked great. U-Haul always delivers.
I was supposed to pick up my truck in Gaylord. You called me an hour before pickup to tell me that my truck was there, but you could not find the keys to it. So, I had to drive 30 miles farther south, to Grayling, to pick up my truck. That is an extra 60 miles on the truck and 120 miles on my car. You did give me a $50.00 credit for the inconvenience. That did not cover all of my extra gas.
6' x 12' covered trailer (One-way Rental). Tires excellent, trailer clean, even had a lot of moving blankets inside which was a nice surprise. Drop off at destination was also a good experience.
Don't send your customers across country with bad safety equipment. Vehicle was it of alignment bad front shocks probably bad ball joint to. Writers were torn horribly.
I was unable to pick up my truck via my app. Luckily the owner happened to drive by while I was sitting outside and he was able to get me squared away. The vehicle was clean, but not spotless. The owner even gave my two young boys little gift bags and they loved it. He was awesome!
Ease of registering was great. Service lady was knowledgable and pleasant. Will use again if necessary.
Perfect experience, great renter. Highly recommended, and I will rent from again if needed.
