Customer Reviews for Pines Rental
(U-Haul Neighborhood Dealer)

967 reviews

1222 Essington Rd   Joliet, IL 60435
(Btwn Ingalls & Theodore)

(815) 729-1628

Office Hours

  • Mon-Sun: 8 am–11 am
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(815) 729-1628

1222 Essington Rd
Joliet, IL 60435
(Btwn Ingalls & Theodore)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–11 am
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David DiBartolomeo 
Rating:
5.0

Customer did not leave a comment.

eraizia norris 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Doyle 
Rating:
3.0

Customer did not leave a comment.

MARK KLASSEN 
Rating:
5.0

Customer did not leave a comment.

Mark Reed 
Rating:
5.0

Customer did not leave a comment.

maribel rodrguez 
Rating:
3.0

Tr7ck was clean, but mechanically it was a wreck. Exhaust leak, bad front end, bald front tires due to alignment issues, and very gas hungry. In 70 miles it drank 9 gallons of gas. It was not loaded heavily and was all hiway speed. The people at both ends were fine and explained everything well.

bill norman 
Rating:
5.0

Customer did not leave a comment.

Don Barlog 
Rating:
5.0

Customer did not leave a comment.

Jose Bolanos 
Rating:
2.0

My husband turned in the truck and the trailer and the associate told him everything was good. However no one checked in the truck. I had to contact Uhaul and I also called Pines Rental. I was told the Uhaul associate would call me back but no one ever did. The truck and trailer was not checked in until the following day. Very poor customer service.

Karyn Tennant 
Rating:
1.0

This location was nothing but rude and not helpful. Went to get a trailer to rent. There was snow and ice all over the place and the parkinglot was barely plowed so I needed help lifting the front of the trailer onto the truck. The guy there is unwilling to help at all. You’re on your own for everything. I twisted my back in the process trying to fight to get this trailer to move and get it hooked onto my truck. Was hooking up the trailer and the entire time the guy was behind me saying rude things like “what are you doing” and “why are you doing it like that” when he could have just hooked it up. Horrible instructions when renting it from them as well. Basically was telling me as I was checking in how stupid people are and how people don’t use their brains. Just overall the worst U-Haul rental experience I’ve had. I’ve been to many other places and it’s been way better. This place needs shut down. If you read the comments for this place you’ll see what I mean. Not a lot of good is said about it. Would never recommend to others and actually would highly recommend others go somewhere else. I cannot express enough how ignorant the guy was and unhelpful

matt ortelli 
Rating:
3.0

Associate could not figure out how to add a day to the rental term.

Kelly foster 
Rating:
5.0

Reliable, fast and convenient

Irma Aragon Morales 
Rating:
5.0

Employees at the rental site couldn't have been more kind or helpful! The rental and return process were described in detail and all questions were answered. The truck was already started and warmed up because it was very cold here the day I picked it up. Would definitely recommend and use again.

Mary Taylor 
Rating:
4.0

Customer did not leave a comment.

Bryon White 
Rating:
5.0

You guys are good nice customer service and you take care your customers The way what supposed to be treated thank you so much

Francisco Aranda 
Rating:
5.0

Customer did not leave a comment.

Brandon Ulrich 
Rating:
5.0

Customer did not leave a comment.

Dana Kiesling 
Rating:
5.0

Great rental. Appreciate the service

robert breeing 
Rating:
5.0

Excellent services. Genuinely polite and considerate

Bobby Fuller 
Rating:
5.0

Customer did not leave a comment.

Say Chanthaboury 
Rating:
5.0

Customer did not leave a comment.

David Nance 
Rating:
5.0

Customer did not leave a comment.

Mary Barnett 
Rating:
3.0

Signal and brake light didn't work.

Dominik Zolkos 
Rating:
5.0

Customer did not leave a comment.

Pam Erdey 
Rating:
5.0

Customer did not leave a comment.

Mike Ludwig 
Rating:
5.0

Customer did not leave a comment.

Yaitza Diaz 
Rating:
5.0

Your workers did good

EUGENE MCDANIEL 
Rating:
5.0

Customer did not leave a comment.

Grzegorz Werpachowski 
Rating:
5.0

The only downside was the mirrors were not adjustable.

John Morgan 
Rating:
2.0

The old man there was rude and not helpful at all This was not my choice of location. I put in the location I wanted and the system moved me to this location . I had to dove 10 miles feather than I plant on so it cost me more! This is a scam to get u to pay more!

Herbert Painter 
Rating:
5.0

Customer did not leave a comment.

Jasmine Gaddy 
Rating:
5.0

Everything was quick and easy. I'll be back

Travis VanderWeide 
Rating:
5.0

Customer did not leave a comment.

debbie heater 
Rating:
4.0

The Pines Rental location was friendly for returning the truck, HOWEVER the U-Haul company itself caused a complete failure and inconvenience in the return process. I understand that I am given a preference for the return location, however I was NEVER instructed by a U-Haul representative to return the truck to a location about 20 MILES AWAY from my preferred location. I chose an alternate town than where I live on purpose, but a completely different location called and asked when I would return to them. Again, 20 MILES AWAY from my preferred location without a warning email or call from a U-Haul representative. The mistaken location (Tinley Park Auto Repair & Towing) was fantastically helpful in handling the situation, but the return process felt like a complete failure on U-Haul’s part.

Adrian Puente 
Rating:
5.0

The guy who handled my reservation was very kind and helpful! Super nice!

Jaclyn Funke 
Rating:
4.0

Guys at pines rental treated me great easy to deal with

William Stansbury 
Rating:
3.0

Customer did not leave a comment.

Kaiden Hayward 
Rating:
3.0

Couldn’t print me a receipt. I had to have him right on a piece of paper that I had returned trailer. No one can out to unhook trailer. I unhook the trailer and left it in the lot. No one came out to check it in. Again, the equipment was fine but service at both ends badly lacking.

Carmen Mazzuca 
Rating:
5.0

Customer did not leave a comment.

Brianne Lapikas 
Rating:
5.0

Customer did not leave a comment.

Jonathon Boyce 
Rating:
5.0

Customer did not leave a comment.

Pawel Waliczek 
Rating:
3.0

Customer did not leave a comment.

Jeremy Voltolina 
Rating:
5.0

Customer did not leave a comment.

Samuel Teye 
Rating:
3.0

Extend hours. Dropped off while place was closed

John Vrbovsky 
Rating:
5.0

Customer did not leave a comment.

Kenneth Clymer 
Rating:
5.0

Everything was great!

Devin Whitehead 
Rating:
5.0

Easy to drop off, answered their phone off hours, much appreciated!

robert tRAVER 
Rating:
5.0

Customer did not leave a comment.

Kenneth Clymer 
Rating:
4.0

Customer did not leave a comment.

SCOTT COUCH 
Rating:
5.0

Nothing, great location to rent very helpful would recommend strongly

Thomas Mulvey 
Rating:
5.0

I have used pines rental for many years, staff is very friendly and they get you set up quickly.

Joseph Scavo 
Rating:
5.0

Customer did not leave a comment.

raven sherrod 
Rating:
5.0

Very kind and helpful. Would definitely use them again.

Margaret Neumann 
Rating:
5.0

Very professional and friendly.

James Swiatnicki 
Rating:
3.0

It was fine except I rented a dolly and did not receive it. I was charged for it…twice

Dayanara Calzada 
Rating:
5.0

Customer did not leave a comment.

Al Ziegler 
Rating:
5.0

Customer did not leave a comment.

Jeny Bustamante-Fontanel 
Rating:
4.0

Customer did not leave a comment.

Dawn Kurtyak 
Rating:
5.0

Customer did not leave a comment.

Nicole Bollam 
Rating:
3.0

Smelled like pee; had to keep windows open to air out the smell because it was so bad. RH mirror was also cracked.

Omar ElShelkany 
Rating:
5.0

Extended hours would be mor accommodating.

glenda mccullum 
Rating:
5.0

Customer did not leave a comment.

ANGEL HERNANDEZ-CEDILLO 
Rating:
3.0

Customer did not leave a comment.

James Riker 
Rating:
5.0

Customer did not leave a comment.

Greg Ragusa 
Rating:
5.0

Pines Rental is excellent. The people always make check out easy and the trucks are always ready. I have rented there 8 times over the past 4 years

Robert Douglas Waldron 
Rating:
5.0

I like that a person is taking care of my transaction, and not your online system

Robert Douglas Waldron 
Rating:
5.0

Customer did not leave a comment.

Rich LaPage 
Rating:
5.0

Customer did not leave a comment.

Robert Carberry 
Rating:
5.0

Customer did not leave a comment.

KAREN LEWANDOWSKI 
Rating:
5.0

Customer did not leave a comment.

Joe Mulack 
Rating:
5.0

The Equipment was not clean outside but it was due to the weather conditions. It was snowing and is understandable. Inside was good and clean.

Rafael Marzan 
Rating:
5.0

Customer did not leave a comment.

Christina Brookman 
Rating:
5.0

Great location to work with for your moving needs

David Nance 
Rating:
3.0

Customer did not leave a comment.

Cathleen Hofsteadter 
Rating:
5.0

Customer did not leave a comment.

James Haller 
Rating:
5.0

Quick and easy pick up. I would use again in the future.

Paul Shulman 
Rating:
5.0

Also Very Friendly And Helpful .

Lorna Callihan 
Rating:
5.0

Customer did not leave a comment.

steve brinkman 
Rating:
1.0

Customer did not leave a comment.

Agartha Ampofo 
Rating:
5.0

Friendly gentleman. Answered all my questions. Everything was ready and waiting for me. I was in and out in no time. The return was just as pleasant. Thank you.

Ruben Aguilera 
Rating:
5.0

Customer did not leave a comment.

Traci Dupuis 
Rating:
5.0

Customer did not leave a comment.

Robert Bienvenu 
Rating:
5.0

I would pay extra to go to a place with a human. I don't like the internet checkin

Robert Waldron 
Rating:
5.0

I had a reservation 5 minutes from my house and less than 24hrs before pickup my reservation was moved 25 minutes from my house. That’s more gas used and more miles that I am charged for. That was unacceptable. This location was simple easy to get in and out no complaints.

Brian Guzaitis 
Rating:
5.0

Excelent service i highly recommend them

Francisco Aranda 
Rating:
5.0

Customer did not leave a comment.

Michael Brant 
Rating:
5.0

Customer did not leave a comment.

Christopher Redford 
Rating:
5.0

Customer did not leave a comment.

Thomas Mulvey 
Rating:
5.0

Customer did not leave a comment.

Keith Plebanski 
Rating:
5.0

Customer did not leave a comment.

Tina McIntosh 
Rating:
3.0

Wheel fell off tow dolly while driving. We were a couple hundred miles into our trip

Phil Bertellotti 
Rating:
5.0

UHaul should move equipment and not make customers go to different locations to retrieve it.

Richard Belber 
Rating:
4.0

Customer did not leave a comment.

Karen Crohan 
Rating:
5.0

Customer did not leave a comment.

roland borrasi 
Rating:
5.0

Customer did not leave a comment.

Trinale Sellers 
Rating:
1.0

This location is only open 3 hours in the morning. The appliance dolly I paid to rent was not in the truck! This slowed our move tremendously! Instead of only needing one day I ended up having to pay for a second day which is completely unacceptable!! I’m very disappointed in this whole situation and if hall is going to allow businesses to rent their equipment, the businesses should have hours accommodating to the customers! DO BETTER!! I’m out extra money that was not in my budget due to pines rental inability to fulfill my contract!!

Giulia Wuttke 
Rating:
4.0

Customer did not leave a comment.

Yamilyn Ventura 
Rating:
5.0

Customer did not leave a comment.

Richard Schlitter 
No reviews have been submitted for this location.

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