Easily accessible for pick up and return. Staff was exceptional, felt like family.
Donald S
Customer Reviews for Pines Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the gentleman who hooked up the trailer for me did it incorrectly and as a result, i lost the trailer within an hour of my trip. this location should not be allowed to rent u-haul trailers if they don't know how to hook them up properly. also, not a very friendly atmosphere, downright rude
Melissa KExcellent experience
James ATr7ck was clean, but mechanically it was a wreck. Exhaust leak, bad front end, bald front tires due to alignment issues, and very gas hungry. In 70 miles it drank 9 gallons of gas. It was not loaded heavily and was all hiway speed. The people at both ends were fine and explained everything well.
bill nMy husband turned in the truck and the trailer and the associate told him everything was good. However no one checked in the truck. I had to contact Uhaul and I also called Pines Rental. I was told the Uhaul associate would call me back but no one ever did. The truck and trailer was not checked in until the following day. Very poor customer service.
Karyn TThis location was nothing but rude and not helpful. Went to get a trailer to rent. There was snow and ice all over the place and the parkinglot was barely plowed so I needed help lifting the front of the trailer onto the truck. The guy there is unwilling to help at all. You’re on your own for everything. I twisted my back in the process trying to fight to get this trailer to move and get it hooked onto my truck. Was hooking up the trailer and the entire time the guy was behind me saying rude things like “what are you doing” and “why are you doing it like that” when he could have just hooked it up. Horrible instructions when renting it from them as well. Basically was telling me as I was checking in how stupid people are and how people don’t use their brains. Just overall the worst U-Haul rental experience I’ve had. I’ve been to many other places and it’s been way better. This place needs shut down. If you read the comments for this place you’ll see what I mean. Not a lot of good is said about it. Would never recommend to others and actually would highly recommend others go somewhere else. I cannot express enough how ignorant the guy was and unhelpful
matt oAssociate could not figure out how to add a day to the rental term.
Kelly fReliable, fast and convenient
Irma AEmployees at the rental site couldn't have been more kind or helpful! The rental and return process were described in detail and all questions were answered. The truck was already started and warmed up because it was very cold here the day I picked it up. Would definitely recommend and use again.
Mary TYou guys are good nice customer service and you take care your customers The way what supposed to be treated thank you so much
Francisco AGreat rental. Appreciate the service
robert bExcellent services. Genuinely polite and considerate
Bobby FSignal and brake light didn't work.
Dominik ZYour workers did good
EUGENE MThe only downside was the mirrors were not adjustable.
John MThe old man there was rude and not helpful at all This was not my choice of location. I put in the location I wanted and the system moved me to this location . I had to dove 10 miles feather than I plant on so it cost me more! This is a scam to get u to pay more!
Herbert PEverything was quick and easy. I'll be back
Travis VThe Pines Rental location was friendly for returning the truck, HOWEVER the U-Haul company itself caused a complete failure and inconvenience in the return process. I understand that I am given a preference for the return location, however I was NEVER instructed by a U-Haul representative to return the truck to a location about 20 MILES AWAY from my preferred location. I chose an alternate town than where I live on purpose, but a completely different location called and asked when I would return to them. Again, 20 MILES AWAY from my preferred location without a warning email or call from a U-Haul representative. The mistaken location (Tinley Park Auto Repair & Towing) was fantastically helpful in handling the situation, but the return process felt like a complete failure on U-Haul’s part.
Adrian PThe guy who handled my reservation was very kind and helpful! Super nice!
Jaclyn FGuys at pines rental treated me great easy to deal with
William SCouldn’t print me a receipt. I had to have him right on a piece of paper that I had returned trailer. No one can out to unhook trailer. I unhook the trailer and left it in the lot. No one came out to check it in. Again, the equipment was fine but service at both ends badly lacking.
Carmen MExtend hours. Dropped off while place was closed
John VEverything was great!
Devin WEasy to drop off, answered their phone off hours, much appreciated!
robert tNothing, great location to rent very helpful would recommend strongly
Thomas MI have used pines rental for many years, staff is very friendly and they get you set up quickly.
Joseph SVery kind and helpful. Would definitely use them again.
Margaret NVery professional and friendly.
James SIt was fine except I rented a dolly and did not receive it. I was charged for it…twice
Dayanara CSmelled like pee; had to keep windows open to air out the smell because it was so bad. RH mirror was also cracked.
Omar EExtended hours would be mor accommodating.
glenda mPines Rental is excellent. The people always make check out easy and the trucks are always ready. I have rented there 8 times over the past 4 years
Robert DI like that a person is taking care of my transaction, and not your online system
Robert DThe Equipment was not clean outside but it was due to the weather conditions. It was snowing and is understandable. Inside was good and clean.
Rafael MGreat location to work with for your moving needs
David NQuick and easy pick up. I would use again in the future.
Paul SAlso Very Friendly And Helpful .
Lorna CFriendly gentleman. Answered all my questions. Everything was ready and waiting for me. I was in and out in no time. The return was just as pleasant. Thank you.
Ruben AI would pay extra to go to a place with a human. I don't like the internet checkin
Robert WI had a reservation 5 minutes from my house and less than 24hrs before pickup my reservation was moved 25 minutes from my house. That’s more gas used and more miles that I am charged for. That was unacceptable. This location was simple easy to get in and out no complaints.
Brian GExcelent service i highly recommend them
Francisco AWheel fell off tow dolly while driving. We were a couple hundred miles into our trip
Phil BUHaul should move equipment and not make customers go to different locations to retrieve it.
Richard B