Customer Reviews for Pines Rental
(U-Haul Neighborhood Dealer)

978 reviews

1222 Essington Rd   Joliet, IL 60435
(Btwn Ingalls & Theodore)

(815) 729-1628

Office Hours

  • Mon-Sun: 8 am–11 am
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(815) 729-1628

1222 Essington Rd
Joliet, IL 60435
(Btwn Ingalls & Theodore)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–11 am
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The owner was very efficient and friendly. He make sure that I was safely hooked up and was ready to answer any questions I may have related to the equipment. Highly recommend the location for your rental.

Todd C 
Rating:
5.0

Great Customer Service at this site

Thomas M 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Nothing

james w 
Rating:
5.0

Customer did not leave a comment.

Rene A 
Rating:
3.0

No one at the location and the drop off box is a bit hard to find .

elsa s 
Rating:
5.0

The agent was beyond helpful

Mary G 
Rating:
5.0

Easily accessible for pick up and return. Staff was exceptional, felt like family.

Donald S 
Rating:
1.0

the gentleman who hooked up the trailer for me did it incorrectly and as a result, i lost the trailer within an hour of my trip. this location should not be allowed to rent u-haul trailers if they don't know how to hook them up properly. also, not a very friendly atmosphere, downright rude

Melissa K 
Rating:
5.0

Excellent experience

James A 
Rating:
5.0

Customer did not leave a comment.

Erica T 
Rating:
4.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

eraizia n 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
3.0

Customer did not leave a comment.

MARK K 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

maribel r 
Rating:
3.0

Tr7ck was clean, but mechanically it was a wreck. Exhaust leak, bad front end, bald front tires due to alignment issues, and very gas hungry. In 70 miles it drank 9 gallons of gas. It was not loaded heavily and was all hiway speed. The people at both ends were fine and explained everything well.

bill n 
Rating:
5.0

Customer did not leave a comment.

Don B 
Rating:
5.0

Customer did not leave a comment.

Jose B 
Rating:
2.0

My husband turned in the truck and the trailer and the associate told him everything was good. However no one checked in the truck. I had to contact Uhaul and I also called Pines Rental. I was told the Uhaul associate would call me back but no one ever did. The truck and trailer was not checked in until the following day. Very poor customer service.

Karyn T 
Rating:
1.0

This location was nothing but rude and not helpful. Went to get a trailer to rent. There was snow and ice all over the place and the parkinglot was barely plowed so I needed help lifting the front of the trailer onto the truck. The guy there is unwilling to help at all. You’re on your own for everything. I twisted my back in the process trying to fight to get this trailer to move and get it hooked onto my truck. Was hooking up the trailer and the entire time the guy was behind me saying rude things like “what are you doing” and “why are you doing it like that” when he could have just hooked it up. Horrible instructions when renting it from them as well. Basically was telling me as I was checking in how stupid people are and how people don’t use their brains. Just overall the worst U-Haul rental experience I’ve had. I’ve been to many other places and it’s been way better. This place needs shut down. If you read the comments for this place you’ll see what I mean. Not a lot of good is said about it. Would never recommend to others and actually would highly recommend others go somewhere else. I cannot express enough how ignorant the guy was and unhelpful

matt o 
Rating:
3.0

Associate could not figure out how to add a day to the rental term.

Kelly f 
Rating:
5.0

Reliable, fast and convenient

Irma A 
Rating:
5.0

Employees at the rental site couldn't have been more kind or helpful! The rental and return process were described in detail and all questions were answered. The truck was already started and warmed up because it was very cold here the day I picked it up. Would definitely recommend and use again.

Mary T 
Rating:
4.0

Customer did not leave a comment.

Bryon W 
Rating:
5.0

You guys are good nice customer service and you take care your customers The way what supposed to be treated thank you so much

Francisco A 
Rating:
5.0

Customer did not leave a comment.

Brandon U 
Rating:
5.0

Customer did not leave a comment.

Dana K 
Rating:
5.0

Great rental. Appreciate the service

robert b 
Rating:
5.0

Excellent services. Genuinely polite and considerate

Bobby F 
Rating:
5.0

Customer did not leave a comment.

Say C 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
3.0

Signal and brake light didn't work.

Dominik Z 
Rating:
5.0

Customer did not leave a comment.

Pam E 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Customer did not leave a comment.

Yaitza D 
Rating:
5.0

Your workers did good

EUGENE M 
Rating:
5.0

Customer did not leave a comment.

Grzegorz W 
Rating:
5.0

The only downside was the mirrors were not adjustable.

John M 
Rating:
2.0

The old man there was rude and not helpful at all This was not my choice of location. I put in the location I wanted and the system moved me to this location . I had to dove 10 miles feather than I plant on so it cost me more! This is a scam to get u to pay more!

Herbert P 
Rating:
5.0

Customer did not leave a comment.

Jasmine G 
Rating:
5.0

Everything was quick and easy. I'll be back

Travis V 
Rating:
5.0

Customer did not leave a comment.

debbie h 
Rating:
4.0

The Pines Rental location was friendly for returning the truck, HOWEVER the U-Haul company itself caused a complete failure and inconvenience in the return process. I understand that I am given a preference for the return location, however I was NEVER instructed by a U-Haul representative to return the truck to a location about 20 MILES AWAY from my preferred location. I chose an alternate town than where I live on purpose, but a completely different location called and asked when I would return to them. Again, 20 MILES AWAY from my preferred location without a warning email or call from a U-Haul representative. The mistaken location (Tinley Park Auto Repair & Towing) was fantastically helpful in handling the situation, but the return process felt like a complete failure on U-Haul’s part.

Adrian P 
Rating:
5.0

The guy who handled my reservation was very kind and helpful! Super nice!

Jaclyn F 
Rating:
4.0

Guys at pines rental treated me great easy to deal with

William S 
Rating:
3.0

Customer did not leave a comment.

Kaiden H 
Rating:
3.0

Couldn’t print me a receipt. I had to have him right on a piece of paper that I had returned trailer. No one can out to unhook trailer. I unhook the trailer and left it in the lot. No one came out to check it in. Again, the equipment was fine but service at both ends badly lacking.

Carmen M 
Rating:
5.0

Customer did not leave a comment.

Brianne L 
Rating:
5.0

Customer did not leave a comment.

Jonathon B 
Rating:
5.0

Customer did not leave a comment.

Pawel W 
Rating:
3.0

Customer did not leave a comment.

Jeremy V 
Rating:
5.0

Customer did not leave a comment.

Samuel T 
Rating:
3.0

Extend hours. Dropped off while place was closed

John V 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
5.0

Everything was great!

Devin W 
Rating:
5.0

Easy to drop off, answered their phone off hours, much appreciated!

robert t 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
4.0

Customer did not leave a comment.

SCOTT C 
Rating:
5.0

Nothing, great location to rent very helpful would recommend strongly

Thomas M 
Rating:
5.0

I have used pines rental for many years, staff is very friendly and they get you set up quickly.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

raven s 
Rating:
5.0

Very kind and helpful. Would definitely use them again.

Margaret N 
Rating:
5.0

Very professional and friendly.

James S 
Rating:
3.0

It was fine except I rented a dolly and did not receive it. I was charged for it…twice

Dayanara C 
Rating:
5.0

Customer did not leave a comment.

Al Z 
Rating:
5.0

Customer did not leave a comment.

Jeny B 
Rating:
4.0

Customer did not leave a comment.

Dawn K 
Rating:
5.0

Customer did not leave a comment.

Nicole B 
Rating:
3.0

Smelled like pee; had to keep windows open to air out the smell because it was so bad. RH mirror was also cracked.

Omar E 
Rating:
5.0

Extended hours would be mor accommodating.

glenda m 
Rating:
5.0

Customer did not leave a comment.

ANGEL H 
Rating:
3.0

Customer did not leave a comment.

James R 
Rating:
5.0

Customer did not leave a comment.

Greg R 
Rating:
5.0

Pines Rental is excellent. The people always make check out easy and the trucks are always ready. I have rented there 8 times over the past 4 years

Robert D 
Rating:
5.0

I like that a person is taking care of my transaction, and not your online system

Robert D 
Rating:
5.0

Customer did not leave a comment.

Rich L 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

KAREN L 
Rating:
5.0

Customer did not leave a comment.

Joe M 
Rating:
5.0

The Equipment was not clean outside but it was due to the weather conditions. It was snowing and is understandable. Inside was good and clean.

Rafael M 
Rating:
5.0

Customer did not leave a comment.

Christina B 
Rating:
5.0

Great location to work with for your moving needs

David N 
Rating:
3.0

Customer did not leave a comment.

Cathleen H 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Quick and easy pick up. I would use again in the future.

Paul S 
Rating:
5.0

Also Very Friendly And Helpful .

Lorna C 
Rating:
5.0

Customer did not leave a comment.

steve b 
Rating:
1.0

Customer did not leave a comment.

Agartha A 
Rating:
5.0

Friendly gentleman. Answered all my questions. Everything was ready and waiting for me. I was in and out in no time. The return was just as pleasant. Thank you.

Ruben A 
Rating:
5.0

Customer did not leave a comment.

Traci D 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

I would pay extra to go to a place with a human. I don't like the internet checkin

Robert W 
Rating:
5.0

I had a reservation 5 minutes from my house and less than 24hrs before pickup my reservation was moved 25 minutes from my house. That’s more gas used and more miles that I am charged for. That was unacceptable. This location was simple easy to get in and out no complaints.

Brian G 
Rating:
5.0

Excelent service i highly recommend them

Francisco A 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
No reviews have been submitted for this location.

Additional Services at this Location

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