All of the trailers were on the ground and not elevated what's so ever. When renting a huge trailer it's heavy to pick up. I went inside the store and asked for the help and the gentleman inside who had been curt and rude the whole experience. Told me I better call someone to help me. He said he wasn't going outside to help. I asked how he could rent bigger trailers like that and leave them on the ground. He shook his head and said it wasn't his problem. I finally struggle to lift it and get everything attached and go on my way. I get to my location where I'm loading and open the uhaul and it was filthy. Dirt, mud, and grass everywhere. I had to put sheets down to stop my stuff from getting filthy. I brought this to the attention of the man at the front desk when I returned the uhaul and all he said was â€œoh yea somebody used that one yesterday so that's probably whyâ€. I will never be using this service again. The price was great, the customer service will stop me from coming back.Ulises C.
Customer Reviews for Pines Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent service. Truck was ready and pick up was efficient. Drop off was easy as well. The price was very good for our small moving project.Tim R.
Truck smells like cigarettes and man who was there to rent the truck was not friendly. The man who went outside was very helpful. He showed us how the truck locked in back.Patricia V.
El cliente no dejó un comentario.Teairra M.
You could actually have the truck I ordered in stock and available. Plus you could lower the price on smaller trucks that customers have to use instead of what they actually ordered. You could also be aware of the fact that some people need to operate on a timeline so not having a crucial part of their move can screw their plans. You dicks.Edward K.
El cliente no dejó un comentario.T DeWitt B.
El cliente no dejó un comentario.RADOSLAV K.
El cliente no dejó un comentario.Michael F.
Great customer service!Deanna P.
The man at Pines Rental was very friendly, efficient and was open on Sunday to rent me the truck.Robert Douglas W.
El cliente no dejó un comentario.alan R.
El cliente no dejó un comentario.Dominick A.
El cliente no dejó un comentario.KAREN M.
I like checking in with a human and not a website.Robert W.
El cliente no dejó un comentario.Michael B.
They were so patient with me, as I had to keep the truck way longer than expectedRosy S.
El cliente no dejó un comentario.Crystal S.
El cliente no dejó un comentario.Edward B.
Only issue we had was when dropping off the Uhaul, we weren't able to use the share location to confirm. However, I emailed a picture of our Uhaul at the Pines facility to customer service & they replied right away that they added the photo in our records. Great service!Art A.
The vehicle needs to have the steering checked.Michael B.
Upset with putting over mileage incase I went over but did not reimbursed for the miles I didn't useMadeline N.
El cliente no dejó un comentario.Darryl T.
El cliente no dejó un comentario.Jordan B.
El cliente no dejó un comentario.Joseph C.
Everything was great! Person at the desk was nice and pickup was very fast.Rene C.
The vehicle was not sealed properly. Windows seemed like if it rained we would get wet. I'm nit happy about the hold on my credit card. Very inconvenient with my funds. The pines rental had a smell to it. I suggest they use an air freshener. Overall guy was great.Helen K.
Extraordinario servicio al clienteWilliam B.
El cliente no dejó un comentario.Clinton H.
Continue the great service/informational....goodPatricia W.
El cliente no dejó un comentario.Barbara C.
Horrible experience all aroundKEVIN F.
Give good explanation on how to open and close back door, operate the rampGurusamy M.
Nice location, knowledgeable staff. Would definitely rent from this location again!!ray R.
My pick up site was Montgomery, when I got there you change it to joliet 1hour away total bullshit Lucky I found some one too take me down there to pick it up Cost me time And .money!!! TOTAL BULLSHITterry R.
Nearby and convenientRonald D.
Everything went smooth.. was ran very well and they have a good inventory of trucks.Brian S.
El cliente no dejó un comentario.David F.
I was a little nervous dropping off the truck without someone to check it in. I was lucky my daughter was along to take pictures and send it to uhaul. THey had very short hours due to a health issue.ADELE T.
El cliente no dejó un comentario.Carleen C.
Dropped off after they closed.James S.
El cliente no dejó un comentario.Edward B.
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Shelley G.
El cliente no dejó un comentario.HARVEY K.
El cliente no dejó un comentario.David M.
Very good experience!Roberto V.
El cliente no dejó un comentario.Benjamin S.
Great guy at the counterNicholas M.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.Anthony G.
I thought it was a decent place.Martin S.
I'm a repeat customer. The facility staff are always professional and the equipment is always clean. I highly recommend this location for Uhaul rental.Mia C.
Owner of business was very polite and friendly and fast!!Devon A.
El cliente no dejó un comentario.SANDY C.
El cliente no dejó un comentario.Laurie G.
El cliente no dejó un comentario.ERIC J.
Pine Rentals has an excellent reputation and easy to work with.Malia H.
El cliente no dejó un comentario.wyka B.
Due to "health concerns" they are only for a total of 4 hours in the mornings. If the bars are open around here a uhaul rental place should be as well. The only reason I wasn't angry with the drop-off is how easy the self return was. It should be easier to find the return button on the website.TRAVIS K.
El cliente no dejó un comentario.Crystal P.
Very friendly staff!Santiago B.
Mask onCarl D.
I cant think of anything. Nick made it so easy quick and wonderful!Thonas S.
They are only open from 8:00 a.m. to 11:00 a.m.Alfred D.
El cliente no dejó un comentario.joe C.
All great!!!Mike R.
El cliente no dejó un comentario.PHIL G.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.TERRENCE M.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.Carl B.
El cliente no dejó un comentario.Louis H.
Oil levelANDREW K.
Nothing awesome serviceDaryl P.
El cliente no dejó un comentario.Cynthia M.
I called ahead and the guy that answered was friendly and patient with me. When I arrived he already had rental forms ready I appreciated his promptness and attention to detail.Crystal L.
Make sure that the rental location has the same supply list as what the customer requests. I asked to have 2 dozen pads (4 packs of 6 pads), and this is what my quote shows. However, the paperwork that the rental location had only 1 pack of 6 pads, and I had to pay an additional $15 cash. This is NOT the first time that this has happened!Jeff V.
They are personably and very friendlymark H.
El cliente no dejó un comentario.Jessica T.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.jamie C.
El cliente no dejó un comentario.Keith J.
I would not recommend Uhaul to anyone after the disaster we had on a day that was supposed exciting for us. Make sure you let people know that when they reserve something online, it pretty much doesn't matter. We had to pay extra for a mess up on your end because apparently reserving online doesn't mean you'll actually get what you need. Never again will we use Uhaul.Stephanie B.
He was an asshole, but the truck and was good. I am a customer. The poorly educated old fart not doing me a favor.Scott W.
El cliente no dejó un comentario.Victoria P.
El cliente no dejó un comentario.Cynthia M.
El cliente no dejó un comentario.steven C.
Have more 20' - 26' trucks available in our area.Joe B.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Andre L.
Costumer service was great!Damvinkhu D.
Good service the older gentleman was helpful and fast they had 5 trucks available all sizes thanks so much ignore bad reviews there's new owners nowDaniel C.
El cliente no dejó un comentario.KATHERINE A.
Location was awful and shady. It took almost 45 minutes for me to get my truck when I had it set up for mobile pick up and had already pre-paid. My truck was supposed to be out in the front for me to locate myself but they kept it in the back til I talked to them. The employees there were not wearing masks so I felt unsafe while we are still currently in a pandemic.allison M.