Customer Reviews for Pines Rental
(U-Haul Neighborhood Dealer)

887 comentarios

1222 Essington Rd   Joliet, IL 60435
(Btwn Ingalls & Theodore)

(815) 729-1628

Horario

  • Mon–Sun
    8 a. m. - 11 a. m.

Servicios en esta ubicación:

Contáctanos

(815) 729-1628

1222 Essington Rd
Joliet, IL 60435
(Btwn Ingalls & Theodore)

Servicios en esta ubicación:

Horario

  • Mon–Sun
    8 a. m. - 11 a. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Agartha A. 
Clasificación:
5.0

Friendly gentleman. Answered all my questions. Everything was ready and waiting for me. I was in and out in no time. The return was just as pleasant. Gracias.

Ruben A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

I would pay extra to go to a place with a human. I don't like the internet checkin

Robert W. 
Clasificación:
5.0

I had a reservation 5 minutes from my house and less than 24hrs before pickup my reservation was moved 25 minutes from my house. That's more gas used and more miles that I am charged for. That was unacceptable. This location was simple easy to get in and out no complaints.

Brian G. 
Clasificación:
5.0

Excelent service i highly recommend them

Francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M. 
Clasificación:
3.0

Wheel fell off tow dolly while driving. We were a couple hundred miles into our trip

Phil B. 
Clasificación:
5.0

UHaul should move equipment and not make customers go to different locations to retrieve it.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

roland B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinale S. 
Clasificación:
1.0

This location is only open 3 hours in the morning. The appliance dolly I paid to rent was not in the truck! This slowed our move tremendously! Instead of only needing one day I ended up having to pay for a second day which is completely unacceptable!! I'm very disappointed in this whole situation and if hall is going to allow businesses to rent their equipment, the businesses should have hours accommodating to the customers! DO BETTER!! I'm out extra money that was not in my budget due to pines rental inability to fulfill my contract!!

Giulia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yamilyn V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
3.0

A $20 fee to check the equipment back in is an insult. I have to pay for someone to do their job? Do you pay $20 extra at Walmart to check out by a live person instead of at the self checkout. Overall it was a good experience until you f'd the ending

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

No air conditioning. CATASTROPHE!!!

Pawel J. 
Clasificación:
5.0

The U-Haul location was great, everything went perfect. The problem I had was with U-Haul as they called me and changed my pickup location to a total of 10 miles extra driving, and refused to take $10. 00 off my mileage. Instead they took off $.10 per mile. I only drove the truck 20 miles total, which came to a $2.00 reduction in my cost . The U-Haul representative seemed annoyed, that I didn't want to pay the extra $10,00 for the pickup location mileage change.

John R. 
Clasificación:
3.0

Trailer looked good at signing but had a low tire. Roadside assistance never could get a vendor to show up, not even at pickup location. My trip was delayed by 8 hours because I had to locate a compressor on my own and service the tire myself before I could safely start my 14 hour drive.

Darryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Very easy transaction from beginning to end. A rare occurrence these days so thank you very much.

AnitaLevinson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoEllen D. 
Clasificación:
3.0

The truck was filthy! My daughter opened the passenger door and a 2 liter bottle came rolling out from the prior rental, them after I got home and started loading I noticed there was a whole bunch of crap behind the seats. I was on a very tight schedule so did not have time to clean it out before I left. I was told that If we didn't have somewhere to return it we should call the 800 number we did have a place local as we had just rented a month and a 1/2 ago, we knew of the local place.

KELLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Everything was just as it should be... Thank You!

Dave L. 
Clasificación:
5.0

Great service!

Samuel Z. 
Clasificación:
5.0

Nothing.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug W. 
Clasificación:
5.0

The staff at Pines were wonderful!!

Madisen D. 
Clasificación:
5.0

Employees so kind and personable

Dianne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
4.0

Return time was actually 3-30-2022 at 1:30 pm

Keith J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois W. 
Clasificación:
5.0

I was moving new furniture to a summer home I purchased. I rented a 20 foot truck. All was good except it rained. When I arrived at my destination I opened the back and unfortunately the truck leaked on the cargo I had in the back. I wasn't pleased. My new furniture got wet. You might want to check that vehicle and seal off that leaky part of the roof. Thanks.

john J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
5.0

Very nice man working there as well!

Debbie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
5.0

Owner was great, very helpful.

Michael S. 
Clasificación:
4.0

The equipment (a tow dolly) I rented had a minor problem. The left side brake/turn signal light was mostly burned out. Less than 1/4 of the LEDs were working. I didn't consider it a problem for my short term local use. My vehicle's lights were visible over the dolly and I use tow lights on any vehicle I tow. Deal was closed when I returned the equipment so I was unable to report to them.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camilo L F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

The drivers side mirror was loose, would not stay in a position that was good for my view. Made it difficult to change lanes. The steering wheel & shifter had a lot of play in it.

Michelle W. 
Clasificación:
5.0

Dropped off after close. Plenty of space.

Scott S. 
Clasificación:
1.0

All of the trailers were on the ground and not elevated what's so ever. When renting a huge trailer it's heavy to pick up. I went inside the store and asked for the help and the gentleman inside who had been curt and rude the whole experience. Told me I better call someone to help me. He said he wasn't going outside to help. I asked how he could rent bigger trailers like that and leave them on the ground. He shook his head and said it wasn't his problem. I finally struggle to lift it and get everything attached and go on my way. I get to my location where I'm loading and open the uhaul and it was filthy. Dirt, mud, and grass everywhere. I had to put sheets down to stop my stuff from getting filthy. I brought this to the attention of the man at the front desk when I returned the uhaul and all he said was “oh yea somebody used that one yesterday so that's probably why”. I will never be using this service again. The price was great, the customer service will stop me from coming back.

Ulises C. 
Clasificación:
5.0

Excellent service. Truck was ready and pick up was efficient. Drop off was easy as well. The price was very good for our small moving project.

Tim R. 
Clasificación:
3.0

Truck smells like cigarettes and man who was there to rent the truck was not friendly. The man who went outside was very helpful. He showed us how the truck locked in back.

Patricia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teairra M. 
Clasificación:
1.0

You could actually have the truck I ordered in stock and available. Plus you could lower the price on smaller trucks that customers have to use instead of what they actually ordered. You could also be aware of the fact that some people need to operate on a timeline so not having a crucial part of their move can screw their plans. You dicks.

Edward K. 
Clasificación:
5.0

El cliente no dejó un comentario.

T DeWitt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RADOSLAV K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Great customer service!

Deanna P. 
Clasificación:
5.0

The man at Pines Rental was very friendly, efficient and was open on Sunday to rent me the truck.

Robert Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
5.0

I like checking in with a human and not a website.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

They were so patient with me, as I had to keep the truck way longer than expected

Rosy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

Only issue we had was when dropping off the Uhaul, we weren't able to use the share location to confirm. However, I emailed a picture of our Uhaul at the Pines facility to customer service & they replied right away that they added the photo in our records. Great service!

Art A. 
Clasificación:
5.0

The vehicle needs to have the steering checked.

Michael B. 
Clasificación:
2.0

Upset with putting over mileage incase I went over but did not reimbursed for the miles I didn't use

Madeline N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

Everything was great! Person at the desk was nice and pickup was very fast.

Rene C. 
Clasificación:
4.0

The vehicle was not sealed properly. Windows seemed like if it rained we would get wet. I'm nit happy about the hold on my credit card. Very inconvenient with my funds. The pines rental had a smell to it. I suggest they use an air freshener. Overall guy was great.

Helen K. 
Clasificación:
5.0

Extraordinario servicio al cliente

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton H. 
Clasificación:
4.0

Continue the great service/informational....good

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
3.0

Horrible experience all around

KEVIN F. 
Clasificación:
3.0

Give good explanation on how to open and close back door, operate the ramp

Gurusamy M. 
Clasificación:
5.0

Nice location, knowledgeable staff. Would definitely rent from this location again!!

ray R. 
Clasificación:
1.0

My pick up site was Montgomery, when I got there you change it to joliet 1hour away total bullshit Lucky I found some one too take me down there to pick it up Cost me time And .money!!! TOTAL BULLSHIT

terry R. 
Clasificación:
5.0

Nearby and convenient

Ronald D. 
Clasificación:
5.0

Everything went smooth.. was ran very well and they have a good inventory of trucks.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
3.0

I was a little nervous dropping off the truck without someone to check it in. I was lucky my daughter was along to take pictures and send it to uhaul. THey had very short hours due to a health issue.

ADELE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carleen C. 
Clasificación:
5.0

Dropped off after they closed.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Very good experience!

Roberto V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
No se han enviado comentarios para esta ubicación.

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