There was a bag of blankets and a dolly attached to the side of the cab. It was in the way, very annoying, and took up valuable space.
DAVID B
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Employee was very friendly and helpful
AMANDA SAlways do my Uhaul business here.
Donald SWe still have not been told what the charges were for the less than 8-hour use of the vehicle was. The computers were down when we returned the vehicle.
TODD WI did self check in as the location was not open when I returned my truck.. I followed the self check in process.
JOSEPH ACarla and Mackenzie provided great service!
Larry B | Overall ExperienceThe truck was nice and new which made it easier to drive, the only complaint would be that the drivers seat and cup holder had sticky stuff on/in it and it got on my pants and phone. The only thing I would change is the way to return the truck using the app. The part where you submit pictures is hard to navigate and if you click the wrong button it takes you all the way out and you have to start over and it's frustrating.
Kirsten LFemale behind the counter was above excellent. Friendly, courteous, amazing to deal with. Equipment was in very good shape and made the trip perfect. I'll be renting from this station again with high recommendation for staff and equipment.
MARVIN LThe truck we rented was awful. The check engine light was on. We called around and no other location had a 20 foot truck. We drove the truck anyways but it only would go 25 mph. We would love some sort of a discount. If something isn't made right I will never rent again. This is the first time that we've ever had a bad experience renting from U haul.
Robert GThe truck was not very clean when picked up. Barely had a quarter tank of gas. Brakes were very soft and tires were in terrible condition!!
Matthew LI have no complaints. The employees were super nice and understanding. I will use this location again and recommend it.
Don MI wish the return area was a little better.
Jonathan Mturned it in after hours
BENNETT BOn line pick up was absolutely awful!!! Thank god for the lady working the desk and came out and asked if we needed help!!! Its ridiculous!!! Will do in person pick up if we ever need it again! Pine lake storage lady was amazing!!!
Melisa MI felt like one of the Duke boys turning the steering wheel right to left just to keep the tank on the road
MICHAE Bnone
DEAN DGreat experience & friendly staff. Do not think tank was actually on full when leaving as I had to put 6 gallons in after barely driving 15 miles
Jessica ZIt was after hours so no personal around
CHAD ALocation was clean. The staff could not be nicer. The drop off was painless and fast. Highly recommended.
BRIAN MPersonal amable
Joseph RIt was very efficient.
DEN HThis is my third time dropping off equipment at this location along with one pickup too. The staff there are so professional with added wonderful personality. I would definitely recommend getting all your Lincoln U-Haul needs at this site.
James MExcellent experience from the moment we booked the truck to the day we dropped it off in Lincoln Nebraska
Diliam RThe representative was very helpful but the on line application was not functioning.
Becky MThe representative was great but the software was not functional.
BECKY AThe owner and operator was very friendly and knowledgeable. She was fast with check out and hookup and even stayed late on a Friday to accommodate. Highly recommend this location!
TJ VEmployee was super helpful and kind.
Thomas LDropped after hours
Susan SMatthew was an extremely easy guy to talk to and work with. Polite and professional.
Jacob MThey did a fantastic job. The facility was clean and there was plenty of space. The UHaul app crashed as I was checking in the truck and wouldn't let me go back and finish. The staff at the location took care of everything for me the next morning.
Britt EExcellent customer service!
Kelly DStaff was very professional and courteous!
Christopher GApp needs improvement. It crashes while returning the truck and I was worried that the truck returned successfully. Note that the app was up to date.
Motassem AWe had to go to two different locations to pickup truck an auto trailer!!!
PAULA BI can't say enough about Michael at the Pine Lake location. He was very professional and did a great job. Due to Michael along I would recommend this location to anyone looking to rent or return a U-haul trailer or vehicle he was amazing.
Glenn EPick up was a huge hassle. We spent over an hour on the phone with a customer service agent that was draining to speak to. We still don't know why there was an issue to begin with. Our moving party was sitting at our house alone for 45 minutes waiting on us because this took so long. After we finally were able to get the keys, the uhaul was parked behind another trailer that we had to maneuver around.
Zachary SMatthew did an excellent job.
WALTER PVery helpful and knowledgeable. Thanks for everything
Mitchell CGREAT JOB !!!!!! Very nice to us
Eric HND
Rebecca SWasn't where I wanted my pickup. Almost 15 miles out of thr way had to spend almost 30 dollars to get down there. Not sure why the truck wasn't brought to the location I requested.
Sean WNothing Service was great
Gary SCarla was very helpful.
michael hGreat service. Thank you
ANDREW CCarla was absolutely fantastic and extremely knowledgeable, I would highly recommend this location to anyone needing equipment for a move. She was able to get me into the perfect sized equipment for my move.
Stephen BCarla was absolutely fantastic and extremely knowledgeable, I would highly recommend this location to anyone needing equipment for a move.
Stephen BVery easy process. $15 safe truck worth the cost. It makes the return effortless.
CRAIG SGreat experience. I wish there was a refund if we added more gas than was required.
JODY CI'm sorry I do not remember her name.....but the lady running the counter is on top of it! She was even working late when I returned the trailer just after official open hours and made check in super smooth!
Brian PThe service at this location has always been excellent. The owner goes out of her way to be helpful. Would always recommend this location to anyone.
DENNIS EOutstanding service
Mike BThe app closed out before I could finish taking pictures. I've taken the on my phone if needed!
BRIAN BCostumer services was excellent 👌
Lendall RThe front desk person who checked me in was extremely kind and helpful. They were ready for me, check out was quick and returning the truck was easy.
Vladimir BPerfect place for peace of mind! Staff always responded to questions efficiently and the grounds were spotless. Never once did I worry about my belongings. Thank you very much!懶
Kelly M | Overall ExperienceStaff is amazing and more than helpful!! Extremely clean & quiet. ⭐️⭐️⭐️⭐️⭐️ Should I ever need another unit on the South side of town.. this place is where I’ll return!
SHERRY W | Overall ExperienceThey were very helpful and made sure that my space was well secured.
Stephen T | Overall ExperienceEasy to get into, and well constructed. No chance for water to get in because of the way the concrete is constructed to emty the rain water into a basin. The overhead doors work effortlessly. Great place to store presious belongings.
WILLIAM P | Overall ExperienceI rented the climate controlled storage and was very pleased with pricing, cleanliness and response of the staff. Would definitely recommend Pine Lake storage and will use again if the need arises!
Donna F | Overall ExperienceVery nice facility, convenient location.
Kathleen S | Overall ExperienceMy experience with Pinelake storage was extremely good. If I need storage in the future I will call them first.⁵
Ron D | Overall ExperienceOwner and staff are very helpful and efficient.
SUSAN A | Overall ExperienceGreat storage facility. Great location and staff.
Ardel H | Overall ExperienceOver 3 years ago I found this business to put my Mom's belongings in because she went to nursing facility and I live 4 hours away so I needed to find a storage facility that was secure and clean and also one that was out of the weather. I found Pine lake storage and was thrilled they checked all the boxes and they have been amazing to work with. I highly recommend this business to anyone needing great storage.
Sherry W | Overall Experience10/10 would recommend and if I ever have storage needs again I'll be quick to call back.
Jehnsen L | Overall ExperienceAlways clean and well lit and friendly staff. I would always recommend Pine Lake Self Storage when someone asks where to go. I appreciate them being there when I needed a small unit and then couple years later when I needed to upgrade, Thanks !!
Eric R | Overall ExperienceVery clean and professional operation. Secure with excellent lighting.
Ken H | Overall ExperienceThank you for the easy process. Very friendly and professional. Will use your storage business in the future!
Brian E | Overall ExperienceGreat service and friendly staff. Great for student storage!
Rita D | Overall ExperienceGreat service
Charles W | Overall ExperienceStaff were pleasant and accommodating to my wants and needs. Would use again if needed and will recommend if asked.
MICHAEL S | Overall ExperienceThank you so much for the quick refund on the auto pay. You all were incredibly nice, helpful and I would not hesitate to recommend your storage facility. Best Darren Hladek
Darren H | Overall ExperienceGreat storage facility!
Lori R | Overall ExperienceGreat facility, clean environment, friendly staff! Would recommend!!
Karla K | Overall ExperienceHave nothing but great things to say! My unit was super clean when we moved in, access was always easy - and the staff was very helpful and courteous from start to finish!
Jason M | Overall ExperienceI was completely satisfied with the Pine Lake storage facility. I would definitely use it again if it becomes necessary.
Carol H | Overall ExperienceI needed a short-term storage solution for an out-of-state move while I waited to close on my new home. I was able to reserve a unit on the day I needed it for a very reasonable price. It was exactly what I needed and I appreciated knowing my belongings were safe and secure. Would highly recommend!
Eric S | Overall Experience5 star! Was with you guys for over 2 years. LOVE the staff, always so helpful and polite! ALWAYS!! Any time I needed help with an issue, they were there (locking myself out lol) and so quickly! Easy peasy, would highly recommend this facility to everyone. Price was a little steep, but the service was excellent! Their location is great, also. Thank you so much for being there for me, Sheri
Sheri K | Overall ExperienceExcellent service. Thanks
EVERETT S | Overall ExperienceIt was a pleasure to work with the folks at Pine Lake Self Storage. We were able to secure a unit that was just the right size. Knowing Nebraska heat in the warmer months, I opted for the temperature-controlled unit which proved to be a smart choice. All our things remained in pristine condition. The unit was close to an outside door so when we were moving out, it was easy to access the truck. Our time there could not have been any better!
JEANETTE G | Overall ExperienceGreat experience all around-will definitely recommend to others and will use again if the need arises!
Karie I | Overall ExperienceOwner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent F
KENT F | Overall ExperienceClean units and friendly service!
MATTHEW R | Overall ExperienceFirst class people with a First class facility.
JAMES K | Overall ExperienceConvenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.
Nancy Y | Overall ExperienceGreat place!!
Kenneth A | Overall ExperienceStaff always friendly and helpful. Storage area adequately heated even when very cold outside.
Lorraine L | Overall ExperienceCarla was great to work with!
LAURA K | Overall ExperienceThe owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!
Kathy C | ReservationThis facility was very clean and well taken care of. The staff was very nice and helpful!
JAMIE J | Overall ExperienceWell built facility
MARK H | Overall ExperienceNice storage facility. Friendly and helpful staff. ¡Gracias!
Amberley R | Overall ExperienceI recommend Pine Lake self storage
ADRIANA C | Overall ExperienceWe needed a quick solution for storage needs, Pine Lake storage was great to work with.
STEVE C | Overall ExperienceI would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.
RICHARD K | Overall ExperienceVery Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.
MUJO D | Overall ExperienceVery helpful and accommodating.
Privacy R | First ImpressionsExcellent facility with very helpful staff. It is the best in Lincoln!
Privacy R | First ImpressionsVery clean units, helpful staff, and able to drop off the U-Haul right there!
Privacy R | First ImpressionsUnit was clean! Clerk was friendly and efficient. Also knew answers to questions I had.
Privacy R | First Impressions