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darlene m
Customer Reviews for Pierce Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
James KThe vehicle burned an excessive amount of gas. I drove it locally and put 7 gallons in it . Upon return I was charged an additional 6 gallons($4.50/gal ) by U-Haul. The transmission didn’t function properly getting stuck in second gear at times. It burned 13 gallons after I drove 100 miles while the vehicle was empty. Outrageous!
ERIC VMy drop-off location was switched to this location. It was not open when I dropped off the trailer. Additionally, cell service/Wi-Fi was not available so using the U-Haul app to return was not convenient as I had to drive to find reception, drive back to the U-Haul location, and drive back to the place I had reception to complete the drop-off process.
James RMake it easier to drop off at nearest U-Haul location. The original associate at pick up location had to put in "customer to choose later" or something to that effect. Then, I got a text sending me to Pierce Tire about 12 miles away from my move to location and I passed at least 2 other locations on the way. Then, the location was closed on a Saturday and I was put on hold for awhile with bad cell reception (and thus no ability to use an App either). This was not a good experience. Sanford location was great but overall ease of the process with corporate was poor.
JOSH PDrop off only.
Jeffrey AVery nice, friendly and professional people
LONNIE LGreat customer service
Michael SVery friendly staff.
Virginia MThere was a mix - up on the drop - off location and the staff resolved the issue quickly!
David BTrailer was infested with ants.
WILLIAM N4 months after dropoff of the trailer. we were charged over $2,500 that was directly debited from our checking account. The U-Haul error was only discovered after I called the location and it was eventually refunded.
JEFF QMy order was reserved with uhaul.com by phone. When I went to pick it up, I was told it had to be reprocessed and my card was charged twice.
Russell aPoor poor service including not checking in trucks for 2 days, overcharging at drop off, promising adjustment on invoice, checked back next day and no adjustment. Poor poor customer service.
Penny MDid not check in vehicles for 2 days. Overcharged on each vehicle. Promised correction/adjustment on bill. upon check back next day, no corrections/adjustment made. Poor, poor experience upon drop off.
Penny MTook forever to check in even though I had done it on line prior to. They were courteous and tried their best, but it appeared the computer equipment, etc. was out of date as their information did not match what I had entered on line. It was, to say the least, a painfully long experience that should be avoided with all other customers.
Robert WPleasant and helpful staff.
Catherine MThank You
WILLIAM CEveryone was very friendly and knowledgeable. It was a very easy and efficient experience. I would highly recommend this place.
ANN PNone
charles bNone
charles bVery nice employees, helpful and it was a fast transaction. Luckily they helped me back out of the parking lot!
MICHAEL BOutstanding!!!!
KEITH PEasy Peasey!!!
LLOYD LCourteous and Professional!
Michael SVery friendly people
William FI would put in place that all equipment before delivering have tire pressure checked, brake lights checked. The majority of customer s when leaving a vendor hasn't a clue to check a trailer that your loading with so much weight. The wire to the brakes was long enough to drag on the ground and could have caught on anything it was dragged over then unplugged the electrical functions. I taped up the wire so it wasn't exposed to hanging down. Also our horse trailers never required so a long tongue. I'm not clear what purpose that served.I was very happy with whom I picked up and dropped off with and the trailer. Pierce checked the tire pressure to the trailer and my own vehicle after I asked if that could be done and they took time to tighten the nut and tel me how to check the nut later after I got home. Thank you Michael Hayes
MICHAEL HThey were great all-around!
MICHAEL Swe took advantage of the 24/7 drop off. we called the next day to follow up, the guy that answered the phone was very nice!
LYNDSEY TTrailer door caused me many issues. It was a pain to open before loading. Once loaded and got items to destination took several tries to get it back open. When we dropped it off at Uhaul location they couldn't get it open as well. They marked it out of service. As many of Uhaul items I have rented and had issues Uhaul has NEVER offered me any refund or compensation. Kinda disappointed since I have rented 4 or 5 trailers in the past 6 months.
GREGORY DThe trailer needs service. The door would jam closed and require the use of a crowbar to open. I had to stand and support the door while my husband loaded and unloaded.
Karen LTrailers parked on top of each other.
david kI don’t know of any thing
Joseph MGreat process. No improvements necessary
ANN VCostumer service was slow
Colon Wno improvements needed, staff very friendly and helpful. equipment was clean just as promised. Would recommend this location for sure. thank you
DANIEL GHad to purchase drop hitch from another location. Everything else was fine.
ADAM PFriendly, efficient operation.
Jeffrey PI turned the rental dolly the same day I rented it but I guess I didn’t return properly because they charged me for a third day because it was a holiday weekend
Tapri LNone at this time
Nathaniel GGreat experience and will definitely use again in the future. Staff went out of their way to make the transaction as smooth and trouble free as possible. Robert B. 01/28/2019
BOB BGood service.
ALLEN WStaff was most courteous and helpful in hooking up and upon my return.
STEPHAN M