Customer Reviews for PHN Services LLC
(U-Haul Neighborhood Dealer)

401 reviews

1705 S Lafayette St   Shelby, NC 28152

(704) 284-5330

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 284-5330

1705 S Lafayette St
Shelby, NC 28152

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Exceptional customer service .

Edward smith 
Rating:
5.0

I will most definitely use PHN Services again the staff there are very professional and super nice!

Don Hopper 
Rating:
5.0

Excellent experience with both locations. Professional and knowledgeable employees. People of integrity, sure make a difference with companies.

Barry Decina 
Rating:
5.0

Very nice accommodating employees from both locations, especially, knowledgeable and professional with all my concerns.

Barry Decina 
Rating:
5.0

N/A

Timothy Alfano 
Rating:
4.0

Tracy was very helpful with dropping off after hours.

Marguerite Macaione 
Rating:
5.0

Tracy was great!

Shanon Sheets 
Rating:
3.0

N/A

Beverly Dixon 
Rating:
5.0

Customer did not leave a comment.

Sid Miller 
Rating:
5.0

Nothing

Glenn Swenson 
Rating:
5.0

The owners at PHN are awesome. Nicest couple I've ever met.

Leslie McBrayer 
Rating:
5.0

Uhaul that and a bag of chips!!!

Carol Walker 
Rating:
5.0

Picked up smoothly

Christopher Specht-goss 
Rating:
4.0

Customer did not leave a comment.

Gregory BEAUDETTE 
Rating:
5.0

Customer did not leave a comment.

Joan Spencer 
Rating:
5.0

Everything went as smooth as always.

Tony Terenzio 
Rating:
5.0

Customer did not leave a comment.

Andrea Ruff 
Rating:
4.0

Customer did not leave a comment.

phil krick 
Rating:
4.0

I will need it again.

MICHAEL CLARK 
Rating:
5.0

Customer did not leave a comment.

Peter Bagley 
Rating:
2.0

It was questionable whether or not I was going to be able to leave with a loaded truck and Auto Hauler. The auto hauler was there but my car was not on it. Fortunately for me the manager was still on site to load my car. Had he not been there the person who made the arrangements was not capable of helping me load the car. And there was no one there the rest of the day. Also, the gas level was marked incorrectly. The gauge read between 1/2 and 3/4 but the sheet was marked 3/4 of a tank. I received a call from a U-Haul representative named Steven (or Stephen) who told me he would make it read at 1/2 tank and add 100 miles. He told me these changes wewre going in my rentals records, i.e. to follow my trip. More on that below.

Jim King 
Rating:
4.0

I was given a truck with a dirty cab and then charged on the check in for cleaning even though I presented photos of interior upon pick up

Grace Mode 
Rating:
5.0

Customer did not leave a comment.

DANA GILL 
Rating:
5.0

Customer did not leave a comment.

Rodney Blanton 
Rating:
4.0

Customer did not leave a comment.

jared westbrook 
Rating:
5.0

Customer did not leave a comment.

Roger Hogston 
Rating:
4.0

Customer did not leave a comment.

Adrienne Bolin 
Rating:
5.0

The woman at the pick up place was amazing. She is a superstar with customer service.

Robert Reavis 
Rating:
5.0

Ms. Easter was great~ Couldn't be better!

Gerry Huntley 
Rating:
5.0

Customer did not leave a comment.

cathy mcconnell 
Rating:
5.0

Customer did not leave a comment.

Jason Eaker 
Rating:
5.0

Great customer service EXCELLENT

Latoya Davis 
Rating:
5.0

Awesome, professional and so helpful!

victoria barkley 
Rating:
5.0

Also had to fight to drop off here due to uhauls inability to follow simple directions. This was the agreed upon drop off location that uhaul changed to another state 45 minutes away.

JANPAUL ROBERTS 
Rating:
5.0

Customer did not leave a comment.

robert Peterson 
Rating:
5.0

Very friendly and courteous. They made our moving easy.

Todd Schiff 
Rating:
5.0

Customer did not leave a comment.

Danielle Summitt 
Rating:
5.0

Customer did not leave a comment.

SETH MAWYER 
Rating:
5.0

Great Service

Aurther Cohen 
Rating:
5.0

Customer did not leave a comment.

Aurther Cohen 
Rating:
4.0

Super friendly staff and incredibly helpful. They seemed genuine in wanting to know that the equipment worked well for me and assisted me in backing the trailer up as I’m not as comfortable doing so myself

Michael Washington 
Rating:
5.0

Customer did not leave a comment.

Sherrese Beam 
Rating:
5.0

Everything was great.

Amber Ellenburg 
Rating:
5.0

Customer did not leave a comment.

Bobbie Eller 
Rating:
5.0

Extremely friendly and accommodating owners! I highly highly highly recommend using this place over any other. These people are wonderful and will go above and beyond for you.

Missy Stemen 
Rating:
5.0

Customer did not leave a comment.

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

Brandon Newton 
Rating:
5.0

Lady at this locations was very informative and nice! Will rent from here again

Joseph Payne 
Rating:
5.0

Excellent service. Went out of their way to assist. Thank you!!!

Pam Lindsay 
Rating:
3.0

More lighting would have helped as we tried to upload a photo for the mobile drop off. Very dark.

Millicent Kittrell 
Rating:
5.0

Customer did not leave a comment.

Susan Sherman 
Rating:
5.0

Great coustomer service. Would recommend to all! They even gave me a ride home!

Mark Burr 
Rating:
5.0

Great service and clean vehicle! Much appreciated!!

Dominique Toon 
Rating:
5.0

Customer did not leave a comment.

Tina Miller 
Rating:
5.0

Devine appt. The office was closed on December 26 I was in the parking lot booking and didn't realize they were closed, a lady comes out and tells me to come in and finish my booking she noticed I was in the car taking a selfie trying to upload it, She told me they were closed today but she happened to stop by office briefly. She was a whole Blessing, very nice, and Full of Joy, She is an awesome worker.

Takina Bonner 
Rating:
4.0

I reserved the truck at a location in Boiling Springs, NC but had to go to another location in Shelby, NC to pick up and return. That some mileage to my trip that I did not anticipate,

Douglas Scates 
Rating:
5.0

Customer did not leave a comment.

Emily Mull 
Rating:
3.0

Customer did not leave a comment.

Stephanie Williams 
Rating:
5.0

Unhooked my trailer upon arrival

hugh nobles 
Rating:
5.0

Na

Antoinette Howell 
Rating:
5.0

Customer did not leave a comment.

Gene McKee 
Rating:
1.0

Stop cheating me out of there money we didn’t go over mileage

Tikela Banks 
Rating:
5.0

Customer did not leave a comment.

Shelly Petrosky 
Rating:
4.0

Customer did not leave a comment.

Dewey Aiken 
Rating:
5.0

Great customer service

Antoinette Howell 
Rating:
5.0

5 Star service and experience. I have used they’re services before and they’re always there for me to help any way they can. Thank You.

John Shaver 
Rating:
5.0

Customer did not leave a comment.

Cassandra Miller 
Rating:
5.0

The first location I went to drop off truck was Smith street. They no longer take uhauls so this was a frustration point but the lady in Lafayette was super nice

jessica cook 
Rating:
5.0

Customer did not leave a comment.

BRIAN ORDWAY 
Rating:
5.0

The service and professionalism was great the time required to check out and check in equipment was phenomenal! Would use them again.

Walton Pitchford 
Rating:
4.0

change nothing, everything was great

Glenn Ford 
Rating:
5.0

Customer did not leave a comment.

Bryan Drum 
Rating:
5.0

Very friendly and very helpful

Karen Woods 
Rating:
5.0

Tracy was top shelf to work with. Thanks for all the help.

Joesph Benton 
Rating:
5.0

Customer did not leave a comment.

Tyrone Johnson 
Rating:
5.0

Very helpful with pickup and instructions

Owen Frederic 
Rating:
4.0

Very happy with truck, furniture dolly and blankets. We have no areas to improve. Great experience.

William Pickens 
Rating:
5.0

Easy mobile pick up. Handled all online and through mobile. Clear and easy process.

Derrick Thompson 
Rating:
5.0

Customer did not leave a comment.

AMANDA JOHNSON 
Rating:
5.0

The owners were super helpful! They provided step by step guidance in fastening the trailer to the hitch, in the super humid weather! Made sure all equipment was operating properly, especially the lights. Very friendly, welcoming and polite and quick. There was no issue in returning the trailer sooner than expected. They helped un-hitch the trailer when we brought it back.

Andrea Bailey 
Rating:
5.0

We always go to this location when we need a UHaul. They have the nicest and most helpful service!

Jeremy Bowen 
Rating:
5.0

Customer did not leave a comment.

fredrick littlejohn 
Rating:
1.0

The lady Tracy was nice, but the truck broke down and i really hoped that the location was better-prepared to assist when expecting vehicle being dropped off at their location. I was just less than 5 minutes from their location.

Merenda Tate 
Rating:
5.0

Great people in the office Very thorough in explaining my information I will rent again from this location

Myrtle Lawson 
Rating:
5.0

Customer did not leave a comment.

Deborah Mayfield 
Rating:
5.0

Customer did not leave a comment.

MARK COLE 
Rating:
5.0

This place went the extra mile helping me with the trailer. He even changes my fuse in my truck when the signal light on the trailer was not working correctly, because of a bad fuse in my truck. I am grateful and appreciative for the support UHAUL gave me that HERTZ would not. Again, Thanks...my daughter 's wedding was a success because of you.

MICHAEL BANNER 
Rating:
5.0

Customer did not leave a comment.

Nathan Crawford 
Rating:
5.0

Customer did not leave a comment.

Brenda Joyce Griiffin 
Rating:
5.0

Transparency in charging.

Henry Boyd 
Rating:
5.0

PHN was great. Uhaul overall was awful.

Laura Lancaster 
Rating:
3.0

When I got my receipt I noticed I was charged for the insurance which I declined when I set up the reservation. Someone added it without my knowledge, increasing my price.

Jeremy Bowen 
Rating:
5.0

Customer did not leave a comment.

JANICE CARLTON 
Rating:
5.0

Customer did not leave a comment.

Bruce Rogers 
Rating:
5.0

This location goes above and beyond to make sure not only are customers safe on the road but other people and their equipment!! Employees were VERY nice and knowledgeable! Thank you guys again

Michele Brown 
Rating:
5.0

Customer did not leave a comment.

Edward Holder 
Rating:
5.0

Absolutely not a thing

Chavus Kernes 
Rating:
5.0

Customer did not leave a comment.

Mark Nelson 
Rating:
5.0

Customer did not leave a comment.

VICTOR DAVIDSON 
Rating:
5.0

Customer did not leave a comment.

Roberto Marcial 
No reviews have been submitted for this location.

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