Phil the store clerk/check in clerk was great
Isabel F.
Customer Reviews for Philly Beer & Soda Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This is my second time renting from Philys in the past few months. Always a fast and excellent experience
Kelly S.The counter guy renting it was rude. I would not recommend this place to anyone
Fetlu B.Great service
michael L.The experience was wonderfully easy and pleasant. The owner is adorably sweet!
Irene V.Quick transaction, straightforward and efficient. Will call again next time. Well done.
dennis S.Scott was an absolute pleasure, he is a great credit to U-haul!!!
David D.I placed the reservation for 9am pickup via 24/7 smartphone pickup. When I arrived at the location at 9am, I was told I could not complete my 24/7 pickup until the location opened at 9:30am and the truck could be "hand delivered". Considering that I never selected "hand delivery," this delay was extremely frustrating. Luckily I was expecting to pickup at 9am and not earlier, so it was only a 30 minute delay. Not sure why I was allowed to waste my time selecting an early time and 24/7 pickup when this is apparently NOT an option at this location.
Margaret H.Excellent location. Fast service and they know what they are doing! Thanks Philly and his team!
Kelly S.Was simple and easy to check in and check out
william L.Phill is a really nice person and helpful
FRANCYM M.Too dark
Arthur B.I was and am totally satisfied thank you
Jesse C.Courtesy professional service
Diane L.The whole experience was really pleasant the person who I dealt with was great ty I will rent from hi. In the future a+
Robert W.Mobile pick up was horrible, product o requested wasn't in the truck, nobody told me I had to pay for gas and charging $5.50 a gallon is ridiculous, they didn't put my doley or furniture pads on truck, I called customer service and they weren't helpful and then said they would credit my reservation $50. I didn't get that when I returned the truck. I would like my $50 credit and gas cost back
andrew S.N/C
Patryk K.As far as this location there's nothing you can do to provide better service as we received from Phil and his staff! Top notch excellence!
anthony P.Both the counter person and yard person were a pleasure to do business with. They were a pleasure to speak with and were very willing to answer any questions.
Phillip H.The owner was rude and nasty.
Laura M.I was moving my son. Phil was so helpful. I would recommend him and his UHAUL location.
DONNAMARIE R.Manager seemed to be bothered that I was there picking up a vehicle The left front tire needed air as per the indicator light No windshield washer fluid
DANIELR S.All was excellent
Emerald G.Service and information was excellent.
GARYM W.Great location, friendly staff, unhitched quickly and I was on my way
DENNISMICHAEL D.The guys here were very helpful, and when I had unexpected issues with returning the truck , it was easy to call and rent for extra days. Very easy, nice, flexible, clean, ect. Gracias
toni-cara S.Needed to pick up at 8 am, they didn't prepare the truck the night before so I could pick it up early. So I had to push my entire interstate move back by nearly 2 hours which messed up the entire process. The worker said the dispatch never called or informed them, but I had a confirmation from uhaul that I would be able to pick up at 8am
Brian E.Do not use a old truck for long distance. It can break down which it did. Also use safety inspectors after service or repairs. The radiator hose fell off leaving me stranded for a while.wiper blade fell off. lights was too dim to see the road or dashboard. Entry door difficult to open and the gas gauge broke, stuck on E after fill up. Suspension was damaged.
OVRIL S.Very heavy nicotine smell in the cabin.
ZVICHARLES J.The truck was filthy. My husband had to leaf blow the cab and back because there was so much crap inside it. The windows were so dirty he had to scrub them too.The trucks transmission was messed up and the window made a whistling sound the whole ride. All the tires were low, had to make a trip to another uhaul to get filled. Back tires had little to know tread on them and the windshield wiper fluid was low. Totally unpleasant experience. Getting $25 credit was insufficient for all of our inconvenience.
MICHAELJ L.Nothing needs to be improved. I was in and out quickly.
Michael R.They are great. I have rented trucks from here several times in the past and it's has always gone great. Keep up the great work!
KEITH M.Rental process was really easy, and I appreciated that there was plenty of parking to leave my car during the rental!
Thomas D.Stop charging people's cards who pay cash.
CRYSTALELIZABETH L.I am very upset about this experience. I scheduled a pickup for 9:30 with the truck share and when I arrived and clicked pick up my truck it told me to wait untill the location opened at 10:30. I really needed the truck earlier. I don't understand why it told me that I could pick up the truck 24/7.
MICHAELSCOTT R.Not much, easy and simple
MORGANBRITTANY S.They were so accommodating for me. I was very happy with Phil. He was most efficient.
Suzanne P.The location was very nice and the gentlemen were polite and courteous. However the vehicle was maybe a 7 out of 10 The front end was an issue As well as the 2 charger inputs not working. Which made a long drive and the use of my GPS unbearable. Thank you Paul Petrone
PAULA P.Great service and easy transation. I would use this location again.
WAIVICTOR H.Poor website experience. Was unable to upload drivers license pictures
THOMASJ F.Very easy and thorough process.
michael R.make sure the AC vents in the truck are functional.
CAROLYNLOUISE B.Everything was great ,service was great , trailer was in excellent condition and worked as expected
RUDYD W.The gentlemen who helped me was very polite, competent and helpful. However, there was no mask enforcement. Many people came in to store and conducted business without a mask. This is against NYS guidance and not acceptable to me.
VIncent G.