Customer Reviews for Phillips Texaco
(U-Haul Neighborhood Dealer)

198 reviews

2113 E 42nd St   Odessa, TX 79762

(432) 614-0483

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(432) 614-0483

2113 E 42nd St
Odessa, TX 79762

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No one was over there.. there was no drop box for key..

Jerry Gatmer 
Rating:
5.0

Customer did not leave a comment.

victoria terrazas 
Rating:
5.0

The front desk clerk was very efficient. She checked us in and had us on our way quickly. One improvement at this location would be an easier way to enter the location.

Roberta WILLIAMSON 
Rating:
5.0

I can’t think of anything, you can do better the drop off people were really nice very professional.

Richard Chazel 
Rating:
3.0

Customer did not leave a comment.

Michael Ferguson 
Rating:
5.0

Customer did not leave a comment.

Randall Mintanez 
Rating:
5.0

Customer did not leave a comment.

Robert freeze 
Rating:
5.0

Good

Julian Gomez 
Rating:
5.0

Customer did not leave a comment.

HOLLY PEARROW 
Rating:
2.0

Customer did not leave a comment.

Elizabeth DeLucia 
Rating:
5.0

It was easy to check the vehicle i without issue

Monique Parks 
Rating:
5.0

Customer did not leave a comment.

Holly Nunemaker 
Rating:
3.0

Nothing

Ann Pruitt 
Rating:
3.0

The app was not working and the customer service rep made us wait on the phone for over an hour. In the end she just gave us a lock box code to get the key which could have been done in the first 5 minutes. We almost missed our appointment with the movers because of this. TERRIBLE CUSTOMER SERVICE BY U-HAUL!

Michael Minyard 
Rating:
5.0

Customer did not leave a comment.

Jerry Swann 
Rating:
4.0

Customer did not leave a comment.

Mary Boyd 
Rating:
3.0

Customer did not leave a comment.

Ernest Lopez 
Rating:
3.0

The tail lights didn't work at night.

Abril Galindo 
Rating:
3.0

online process - make renter aware of requirements BEFOREHAND while making reservation. To have requirements for verification like reference, employer, passport without making renter aware beforehand is BS. I could have had info available... instead wasted 1/2 hour screwing around with that. Also, the word locks are complete POS! What was a decent experience went down the toilet trying to open that damn lock! I tried shielded word locks in my business and junked them since they are such a pita to open... AND you all know that they are crap. I had to call to get help to open and CSR knew exactly what I was talking about. wasted another 1/2 hour screwing with damn lock in the dark at a site that in the dark is a bit sketchy...

Bryan Wolf 
Rating:
5.0

Thank you for asking, everything went well.

Manuel Paredes 
Rating:
1.0

Trailer was old and falling apart. Drop off location had to help us prey the roll up door to get it open because it came off track. Boards on interior walls were broken. Floor of trailer was extremely dirty. Very bad experience.

Danny Brookshire 
Rating:
4.0

Customer did not leave a comment.

John Benton 
Rating:
3.0

Customer did not leave a comment.

Chris Cagle 
Rating:
5.0

Everything was perfect

Michael Brooks 
Rating:
5.0

Customer did not leave a comment.

Jerry Burger 
Rating:
3.0

Customer did not leave a comment.

JOSEPH WICKER 
Rating:
5.0

nothing. the lady was very nice, helpful and professional

August Silva 
Rating:
3.0

The rental attendant was late in arriving, due to having got up to a flat tire. Sadly, she missed a couple of potential customers, and hopefully they came back before she closed. But she was very nice, and very apologetic about the delay. Overall, everything worked out fine.

Timothy Kellenaers 
Rating:
5.0

Didn’t get to use it much because it didn’t have a ramp and it I thought it did really needed the one with ramp..

Angelo Espinosa 
Rating:
1.0

I was charged 100 dollars more then what I was told I owed after extending my reservation. I’d like to know why and I’d like my 100 dollars back

RICHARD TAGLANG 
Rating:
5.0

Customer did not leave a comment.

DONALD MCNATT 
Rating:
5.0

Nothing

Jonathan Madeira 
Rating:
5.0

Everything went smoothly

Isaiah Chavez 
Rating:
5.0

Customer did not leave a comment.

HOMER MCCLINTON 
Rating:
1.0

I’m wondering why online the price was $58 with the coverage and I paid $128 in store

Michael Guajardo 
Rating:
3.0

Customer did not leave a comment.

Timothy Acosta 
Rating:
5.0

Customer did not leave a comment.

Javier Landeros 
Rating:
1.0

They did not go over the equipment with me. The inside of the cab was filthy.

WILLIAM WALTERS 
Rating:
5.0

I will comeback again ..

MILDREN LOVOS 
Rating:
5.0

Make it more clear that the return/drop off that the phone must go with the truck

ADAM PACHECO 
Rating:
5.0

the trailes has few dents but was fine no problem

SALVADOR CARDENAS COLIN 
Rating:
5.0

PEOPLE ARE HELPFUL AND KNOWLEDGEABLE...DON'T NEED TO CHANGE A THING.

GREGORY RAYMOND 
Rating:
5.0

Customer did not leave a comment.

LENIN TISDALE 
Rating:
5.0

Customer did not leave a comment.

Wallace Dunn 
Rating:
1.0

Flat tire upon pickup. Had to change enroute and cost me $40. Blankets piled in the back unfolded. Storage area was dirty. Cab was clean. The best thing was the nice new truck with only 11,600 miles on it and plenty of blankets even if they were dirty and unfolded.

STEVEN PRUETT 
Rating:
5.0

All good

GENE LOPEZ 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BENEDICT 
Rating:
3.0

Customer did not leave a comment.

Glenn Clark 
Rating:
4.0

Customer did not leave a comment.

Tracy Gates 
Rating:
5.0

N/A

Randy Byram 
Rating:
5.0

Customer did not leave a comment.

Maria Flores-Harris 
Rating:
5.0

Truck was in perfect working order; everything was ready on pick-up day so my trip went flawlessly. Thanks! One note: Have padlocks for customer purchase at the pick-up locations to assist customers with security.

Maria Flores-Harris 
Rating:
5.0

Customer did not leave a comment.

Stephaine Carter 
Rating:
3.0

No signs advertising Uhaul to make it stand out as a drop off/pick up location. Yard is crowded with vehicles being repaired and makes it hard to drop off large trucks. Lady at the counter was helpful.

Juan Heredia 
Rating:
5.0

Customer did not leave a comment.

Robert Hibbert 
Rating:
5.0

They were friendly and helpful their customer's service was very good.

JENNIFER OOLEMAN 
Rating:
3.0

Customer did not leave a comment.

Joe Stephens 
Rating:
5.0

Customer did not leave a comment.

Danny Reed 
Rating:
3.0

Very difficult to find location, esp when the area is new to people. I had the most issues with the Uhaul App & customer service. App wasn't working properly & after being on hold for about a hour, the service rep hung up on me. The overall experience from start to finish was frustrating. A few employees did help as much as they could throughout but it was just a big headache on an already busy day. Very disappointing. Never had so many issues with Uhaul. Hiring more staff all at livable wages would help drastically.

Jeffery Prudente 
Rating:
3.0

I drop it off at night. No one was around. I did not know if it was a uHaul place at first. It only had one small utility trailer that I did not see at first.

Roger Cox 
Rating:
1.0

Customer did not leave a comment.

JOHNNA DARBONNE 
Rating:
5.0

Customer did not leave a comment.

lydia allen 
Rating:
4.0

Customer did not leave a comment.

mitchel docktor 
Rating:
5.0

Customer did not leave a comment.

Devin W Bennight 
Rating:
5.0

Customer did not leave a comment.

RONNIE BENOIT 
Rating:
2.0

Customer did not leave a comment.

Brandon Ellison 
Rating:
1.0

Truck was unacceptable! Back was nasty! Look like eggs were broken and left in the heat! Inside cab had liquid (like coke) were all over floor and cup holder on dash and center console! Picked up trailer from another location, people were friendly there. Very disappointed in U-Haul. Wish there was a way to upload pics.

Juanez Groom 
Rating:
1.0

Hire an entirely new staff and open the store when it’s supposed to be open.

Michael Amaro 
Rating:
1.0

She did not read the gas gage and we had to pay 30$ more for gas than what was actually in the truck.

Taylor Baggett 
Rating:
3.0

Customer did not leave a comment.

Charles England 
Rating:
5.0

Customer did not leave a comment.

Dario Robles 
Rating:
5.0

Customer did not leave a comment.

Michelle Woodruff 
Rating:
5.0

Continue to improve in your public service.

john ejinih 
Rating:
5.0

Nice ppl, respectful and it was a great experience! I will definitely use them if needed and reccomend them to everyone

Chavaye Glover-Stubbs 
Rating:
1.0

Equipment reserved was not there, not clean or organized

Keith Johnson 
Rating:
4.0

Customer did not leave a comment.

linda Boshart 
Rating:
5.0

Customer did not leave a comment.

Stephen Clark 
Rating:
5.0

Customer did not leave a comment.

Todd Olson 
Rating:
3.0

The original drop off location was closed and we had to go on a wild goose chase!!!

Julie Cummings 
Rating:
5.0

Customer did not leave a comment.

Thomas Perry 
Rating:
5.0

Customer did not leave a comment.

Robert Arnold 
Rating:
1.0

Customer did not leave a comment.

DAVID COX 
Rating:
5.0

I haul is a life saver! Everyone I talked to was extremely helpful.

justin betancur 
Rating:
5.0

Customer did not leave a comment.

Clifford Lamoine 
Rating:
5.0

Customer did not leave a comment.

Laverle Morrow 
Rating:
5.0

Customer did not leave a comment.

Joshua Avina 
Rating:
3.0

you guys were great.

Angela Ledesma 
Rating:
2.0

Be upfront about your rates!

Rosie Marquez 
Rating:
1.0

Customers were not informed of them being closed over Memorial Day weekend for 4 days. Dropped off equipment and left unused boxes in the trailer. Never got my money back for them. So much for the “100% Buy Back guarantee”! If this isn’t fixed, I’ll not being using Uhaul to move again.

Andrew Johnson 
Rating:
5.0

Customer did not leave a comment.

George Long 
Rating:
5.0

only down side is then online. pickup was approx 30min not toobad. but drop off was a nightmare attempted for 45 plus miniutes to use online drop off. then another 30 calling 1800 number just to get truck droped off.

matt scaggs 
Rating:
2.0

Customer did not leave a comment.

John Scott 
Rating:
1.0

They mess up my rental.... they rent me out a truck and didn’t put the right truck number down on the paperwork.... this is a very bad location

Demetria Olajide 
Rating:
5.0

I reserved the uhaul online and I did not add insurance. We have insurance through our company. When I arrived at the Phillips Texaco, the lady was very unfriendly and really kind of rude. She added insurance on the uhaul and I did not catch it, which was my fault of course, but she should have asked me or called it to my attention. The guy that installed was so slow it was like he was moving in slow motion. Then we had to trade trailers because one of the brake lights was burn out, again, very slow. I will not use this location again.

Tammy Clements 
Rating:
2.0

Customer did not leave a comment.

Lorena Quezada 
Rating:
4.0

I thought I could drop the trailer off at a U-Haul of my choosing. I was wrong. When I dropped it off at the location most convenient to me, after already unhooking trailer and driving around front, the owner of that location told me to take it elsewhere. It was rude and definitely not good customer service. It would be good to know that you cannot use a drop off of your own choosing. Thank you.

BYRON MCWILLIAMS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ORTIZ 
Rating:
4.0

Friendly folks and quick to deal with.

Roger Burrow 
Rating:
3.0

Customer did not leave a comment.

Burnace Boles 
Rating:
3.0

Customer did not leave a comment.

ORDEN ROBERTS 
No reviews have been submitted for this location.

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