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Customer Reviews for Phillips Texaco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was over there.. there was no drop box for key..
Jerry GThe front desk clerk was very efficient. She checked us in and had us on our way quickly. One improvement at this location would be an easier way to enter the location.
Roberta WI can’t think of anything, you can do better the drop off people were really nice very professional.
Richard CGood
Julian GIt was easy to check the vehicle i without issue
Monique PNothing
Ann PThe app was not working and the customer service rep made us wait on the phone for over an hour. In the end she just gave us a lock box code to get the key which could have been done in the first 5 minutes. We almost missed our appointment with the movers because of this. TERRIBLE CUSTOMER SERVICE BY U-HAUL!
Michael MThe tail lights didn't work at night.
Abril Gonline process - make renter aware of requirements BEFOREHAND while making reservation. To have requirements for verification like reference, employer, passport without making renter aware beforehand is BS. I could have had info available... instead wasted 1/2 hour screwing around with that. Also, the word locks are complete POS! What was a decent experience went down the toilet trying to open that damn lock! I tried shielded word locks in my business and junked them since they are such a pita to open... AND you all know that they are crap. I had to call to get help to open and CSR knew exactly what I was talking about. wasted another 1/2 hour screwing with damn lock in the dark at a site that in the dark is a bit sketchy...
Bryan WThank you for asking, everything went well.
Manuel PTrailer was old and falling apart. Drop off location had to help us prey the roll up door to get it open because it came off track. Boards on interior walls were broken. Floor of trailer was extremely dirty. Very bad experience.
Danny BEverything was perfect
Michael Bnothing. the lady was very nice, helpful and professional
August SThe rental attendant was late in arriving, due to having got up to a flat tire. Sadly, she missed a couple of potential customers, and hopefully they came back before she closed. But she was very nice, and very apologetic about the delay. Overall, everything worked out fine.
Timothy KDidn’t get to use it much because it didn’t have a ramp and it I thought it did really needed the one with ramp..
Angelo EI was charged 100 dollars more then what I was told I owed after extending my reservation. I’d like to know why and I’d like my 100 dollars back
RICHARD TNothing
Jonathan MEverything went smoothly
Isaiah CI’m wondering why online the price was $58 with the coverage and I paid $128 in store
Michael GThey did not go over the equipment with me. The inside of the cab was filthy.
WILLIAM WI will comeback again ..
MILDREN LMake it more clear that the return/drop off that the phone must go with the truck
ADAM Pthe trailes has few dents but was fine no problem
SALVADOR CPEOPLE ARE HELPFUL AND KNOWLEDGEABLE...DON'T NEED TO CHANGE A THING.
GREGORY RFlat tire upon pickup. Had to change enroute and cost me $40. Blankets piled in the back unfolded. Storage area was dirty. Cab was clean. The best thing was the nice new truck with only 11,600 miles on it and plenty of blankets even if they were dirty and unfolded.
STEVEN PAll good
GENE LN/A
Randy BTruck was in perfect working order; everything was ready on pick-up day so my trip went flawlessly. Thanks! One note: Have padlocks for customer purchase at the pick-up locations to assist customers with security.
Maria FNo signs advertising Uhaul to make it stand out as a drop off/pick up location. Yard is crowded with vehicles being repaired and makes it hard to drop off large trucks. Lady at the counter was helpful.
Juan HThey were friendly and helpful their customer's service was very good.
JENNIFER OVery difficult to find location, esp when the area is new to people. I had the most issues with the Uhaul App & customer service. App wasn't working properly & after being on hold for about a hour, the service rep hung up on me. The overall experience from start to finish was frustrating. A few employees did help as much as they could throughout but it was just a big headache on an already busy day. Very disappointing. Never had so many issues with Uhaul. Hiring more staff all at livable wages would help drastically.
Jeffery PI drop it off at night. No one was around. I did not know if it was a uHaul place at first. It only had one small utility trailer that I did not see at first.
Roger CTruck was unacceptable! Back was nasty! Look like eggs were broken and left in the heat! Inside cab had liquid (like coke) were all over floor and cup holder on dash and center console! Picked up trailer from another location, people were friendly there. Very disappointed in U-Haul. Wish there was a way to upload pics.
Juanez GHire an entirely new staff and open the store when it’s supposed to be open.
Michael AShe did not read the gas gage and we had to pay 30$ more for gas than what was actually in the truck.
Taylor BContinue to improve in your public service.
john eNice ppl, respectful and it was a great experience! I will definitely use them if needed and reccomend them to everyone
Chavaye GEquipment reserved was not there, not clean or organized
Keith JThe original drop off location was closed and we had to go on a wild goose chase!!!
Julie CI haul is a life saver! Everyone I talked to was extremely helpful.
justin byou guys were great.
Angela LBe upfront about your rates!
Rosie MCustomers were not informed of them being closed over Memorial Day weekend for 4 days. Dropped off equipment and left unused boxes in the trailer. Never got my money back for them. So much for the “100% Buy Back guarantee”! If this isn’t fixed, I’ll not being using Uhaul to move again.
Andrew Jonly down side is then online. pickup was approx 30min not toobad. but drop off was a nightmare attempted for 45 plus miniutes to use online drop off. then another 30 calling 1800 number just to get truck droped off.
matt sThey mess up my rental.... they rent me out a truck and didn’t put the right truck number down on the paperwork.... this is a very bad location
Demetria OI reserved the uhaul online and I did not add insurance. We have insurance through our company. When I arrived at the Phillips Texaco, the lady was very unfriendly and really kind of rude. She added insurance on the uhaul and I did not catch it, which was my fault of course, but she should have asked me or called it to my attention. The guy that installed was so slow it was like he was moving in slow motion. Then we had to trade trailers because one of the brake lights was burn out, again, very slow. I will not use this location again.
Tammy CI thought I could drop the trailer off at a U-Haul of my choosing. I was wrong. When I dropped it off at the location most convenient to me, after already unhooking trailer and driving around front, the owner of that location told me to take it elsewhere. It was rude and definitely not good customer service. It would be good to know that you cannot use a drop off of your own choosing. Thank you.
BYRON MFriendly folks and quick to deal with.
Roger B