Just to have better customer service and actually walk around the truck to make sure there is no damages and explaining the rental procedures better.
Blaine T.
Customer Reviews for Pettys Texaco
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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everything was fine. fast friendly service.
Michael B.Fast easy transaction
Michael B.all good. friendly owner
BILLY T.Friendly hometown folks.
Steven G.24/7 service did not work because the person did not put the keys in the drop box. Called the number to get information the same night and was on hold for 52 minutes. U haul said it would be guaranteed or I get $50 and that did not happen. The person at The u haul pick up also said he would “make it right†when I dropped it off and I still was charged the full amount! Nothing was refunded and not compensated by the company or the service station. Piss poor customer service all around, very dissatisfied!!!
Jeff H.Friendly staff and home town feel.
Steven G.Excellent service , friendly, extremely helpful.
Troy M.Always easy to rent U-Haul equipment from here and the staff is amazing.
Amanda S.The employees at Pettys were helpful and went above and beyond to make this rental easy. Thank you Petty's
LAURA B.The team was very helpful, friendly, and helped me get the trailer,
ALLEN S.Nothing. They are always friendly and helpful
Richard T.There was a small gouge on the right side of the tow dolly that slightly bent the chrome ring around the tail light but it didn't affect the light operation
SHAUN F.We first reserved a 15ft truck garenteed for 24/7 pickup in Gainesville, TX at the Gainesville self storage. We arrived to pick up the truck but was unable to because the place we were to pick it up forgot to place it on 24/7 pickup. We then called U-Haul and they found us another truck, 26ft a couple miles away at Bob Lemons Towing for the same price but we couldn't pick it up until 9am. So we arrived at the new place and waited until 9:10am but no one showed up. We then called the phone number at the new location and the lady stated she did not have a 26ft truck available and U-Haul was suppose to take that off her inventory. She then located another truck for us in Whitesboro, TX, about 12 miles from Gainesville. So now we have to drive 12 miles to Whitesboro then back to Gainesville, load up our stuff th drive to Callisburg and unload stuff then return it to Whitesboro. In all we drove approximately 35 miles further than we needed costing us more money not to include the extra 2 1/2 hours of our time tracking down a truck that was garenteed to be available on the 24/7. So no we were not not happy with ourexperience.
PAUL H.FIX THE TIRES, WHEELS. Or WHATEVER WAS WRONG WITH IT!!!!!
Peggy H.All employees were very friendly and helpful renting the trailer. Would highly recommend this location.
CHARLES S.Easy and helpful and pickup.
RAY P.Nothing!!!!! I was in and out in 15 mins.
KELLI DIANE P.Everything went smoothly! Thank you!
Gary N.I had first a reservation at U-Haul Neighborhood Dealer (address 421 I-35) in Gainesville, TX. I waited for more than an hour and nobody showed up and nobody picked up the phone. Terrible experience.
Pablo V.Only stated not clean and inviting because it is an auto shop. Gentlemen that checked me in was very friendly and helpful
DENISE A.not much during a holday
JAMES PRESTON P.After reserving a trailer somewhere else that did not work out Pettys had a trailer in stock and ready for use.
WILLIAM C.Half of the extra mileage was attained because the drop-off specified in Whitesboro(Grand Liquor) was not a U-Haul representative. I called the number on the contract and was on system hold for at least twenty minutes before I actually was connected to an agent. She was helpful and tried to connect me with the scheduling group and fortunately she gave me their phone number because we were disconnected. I called the number given and spoke to a helpful and apologetic young man who texted me the drop for Petty's Texaco by which time I am halfway to my home (about 5 miles in). I can review Petty's because they were closed and I left the key and contract in the dropbox.
MICHAEL M.Every thing was so smooth.
KEVIN H.Treated me great
DAVID L.Very friendly service 👍
Joeri G.Nothing, everything was easy and the explanation was excellent. I will use UHaul again if needed. ¡Gracias!
JENNIFER S.Fast, efficient and very courteous. I would recommend them to others in the area
ERIC P.Slow and unorganized service. Employees did not take any precautions with regard to COVID-19.
CYNTHIA ANNE S.Simple, quick in and out. The way it should be.
steven B.Rented a 6X12 trailer, U-Haul staff hooked it up for me and did not lock down the hitch. Luckily I was driving down a country road at about 35mph when the trailer came off the ball. Scary but was able to stop my truck and the trailer without damage. Lesson learned, always double check the setup.
Steven G.Convenient and friendly
James R.They were great to deal with from start to finish. I was in and out within just a couple of minutes for both the pick up and return of the rental. I would definitely rent from that location again and would also recommend them to family and friends. Great Service!
CHERYL C.I used this location for a mobile drop-off. I had some trouble with either cell phone service or the U-haul website and had to start over several times, re-take photos and fill out information repeatedly before I was able to complete the drop-off. The location looked well-organized and I would use it again if it was open.
Scott M.Very helpful and professional.
Stuart B.Friendly staff, quick service,
James D.Very nice lady.
Donald A.Thanks for the help!
John H.Great customer service. Friendly people. I will use them again if I need to rent anything.
Joshua V.