Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)

5,796 reviews

2610 Richmond Hwy   Stafford, VA 22554
(Pets Plus is located right off of I95 on Route 1 between exits 140 and 143)

(540) 658-9066

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(540) 658-9066

2610 Richmond Hwy
Stafford, VA 22554
(Pets Plus is located right off of I95 on Route 1 between exits 140 and 143)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 10 am–6 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was treated kindly and professionally by all of the staff at this location. I was given the option to pick up the 15' truck a day early with no extra charge in order to load the truck prior to hooking up the auto transport. I was very impressed with the time and attention that went into my travel plans and was able to feel comfortable and confident with my journey to the ATL area from Virginia. I was also afforded extra time to unload prior to dropping off the equipment if it became necessary. That offer gave me additional ease and the ability to unload without any pressure. Thanks to the staff for a pleasant experience!

MICHELLE TALBOT 
Rating:
5.0

Customer did not leave a comment.

Jason Davila 
Rating:
5.0

Customer did not leave a comment.

Bridget Griffin 
Rating:
5.0

Everyone was so helpful.

DONNA MARIE 
Rating:
4.0

Good people

SANTOS AMAYA 
Rating:
5.0

Couldn't be happier.

David Henningsen 
Rating:
5.0

Customer did not leave a comment.

christopher casteberry 
Rating:
5.0

Customer did not leave a comment.

deanne Phillips 
Rating:
5.0

Customer did not leave a comment.

Leland Miner 
Rating:
3.0

The employees are nice but the vehicle we got was not cleaned before it was given to us and they gave us a van with a broken mirror and tried to blame us for the mirror being broke

DEONTE MCREYNOLDS 
Rating:
5.0

I particularly like this location because it has the different kinds of trailers and trucks i need

Matthew Humphrey 
Rating:
5.0

Customer did not leave a comment.

Helen Resh 
Rating:
5.0

Customer did not leave a comment.

Kevin Tate 
Rating:
5.0

Customer did not leave a comment.

Gerald Cecil 
Rating:
5.0

Customer did not leave a comment.

Laura Fenton 
Rating:
1.0

I entered the store and patiently waited for the manual receipt. Due to a rainstorm the previous day, the truck was driven in a muddy area and became dirty. I wanted to speak to someone about it, but the store was quite confusing, especially since it was also a pet store. Eventually, a lady who worked there took care of me and called someone who was supposed to pick up my rental. However, the person she called had a bad attitude and she had to drive the truck to him herself. While I was waiting and looking around the store, the person who inspected my rental approached me with an unpleasant demeanor. He came straight up to me and informed me that I would be charged a $25 fee for cleaning, as the truck had mud. I looked at him seriously and reminded him that it had rained the day before. However, he didn't let me finish and simply stated, "Well, we are charging you because we didn't give you the truck in that condition." I reluctantly agreed to pay the charge. The guy then left and said that the lady would handle my payments. It took another 10 minutes for them to finally provide me with the charge and receipt. The guy's behavior was rude and his attitude was unnecessary, although I didn't mind paying the fee as I knew there would be one. This experience has made me decide never to rent from this location again. Furthermore, it was evident that the employee was disgusted with that guy.

Hector Tello 
Rating:
5.0

Customer did not leave a comment.

Johnny Johnson 
Rating:
5.0

Customer did not leave a comment.

Andrew Nigh 
Rating:
5.0

Customer did not leave a comment.

Martin Clemente 
Rating:
5.0

Very easy check out and return. Have always had the equipment I've reserved. Employees especially the ones outside hooking up trailers and getting the trucks are real customer focused.

david henningsen 
Rating:
5.0

Customer did not leave a comment.

James Harper 
Rating:
5.0

No improvement necessary. Everyone was courteous and professional.

John Villanueva 
Rating:
5.0

Customer did not leave a comment.

Billy Hall 
Rating:
5.0

Customer did not leave a comment.

Nikel Stubbs 
Rating:
5.0

Customer did not leave a comment.

Ricardo Cruz 
Rating:
5.0

Customer did not leave a comment.

kenneth conkright 
Rating:
5.0

Customer did not leave a comment.

Amber Terrell 
Rating:
5.0

It was a great experience with a helpful and friendly staff. Certainly the best experience I’ve had a any rental place U-Haul or otherwise.

Christopher Bretana 
Rating:
5.0

Customer did not leave a comment.

Kisha Hardy 
Rating:
5.0

Customer did not leave a comment.

Steven Russell 
Rating:
5.0

Customer did not leave a comment.

Trevor O'Neill 
Rating:
4.0

The people are great.

Jonathan Stark 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
4.0

Customer did not leave a comment.

PRISCILLAOFORIWA BONSU 
Rating:
5.0

Customer did not leave a comment.

Kirby Jones 
Rating:
4.0

Customer did not leave a comment.

Jamey PELLEGRINI 
Rating:
5.0

The staff at the U-Haul rental location in Stafford, VA were friendly. The rental process was easy, but there was a very long wait because they either had poor network or their computers were freezing, thereby necessitating frequent change of computers by the U-Haul staff before the reservation and rental process was completed. U-Haul location in Stafford need to work on their computers and probably switch to a better internet service provider.

MICHAEL ADEGBOYE 
Rating:
5.0

Customer did not leave a comment.

Jose Marrero 
Rating:
5.0

Customer did not leave a comment.

Tom Frush 
Rating:
5.0

Great friendly people and great service.

Gary Kessler 
Rating:
4.0

My time at the store location was fast. I came in and paid, they hooked me up and I was out of there. Thank you.

Marcus Jackson 
Rating:
5.0

Customer did not leave a comment.

Travis Bird 
Rating:
5.0

Great customer service!

Martin Riddle 
Rating:
5.0

Customer did not leave a comment.

Mark Fender 
Rating:
5.0

Customer did not leave a comment.

Jaquita Cornelius 
Rating:
5.0

Nothing. Thanks.

John Villanueva 
Rating:
5.0

N/A

JAMESALLEN FITZGERALD 
Rating:
5.0

Everyone always has awesome customer service. I am a customer who rents very often and I absolutely love this location. 🤗

Airelle Jackson 
Rating:
3.0

Customer did not leave a comment.

Geoffrey Toussaint 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
4.0

Customer did not leave a comment.

Geo Pagani 
Rating:
5.0

Customer did not leave a comment.

Robert Porzeinski 
Rating:
5.0

Customer did not leave a comment.

ROBINDENISE PHILLIPS 
Rating:
4.0

Easy check out and return. Will use again.

Johnny ALMOND 
Rating:
5.0

Real easy.

anthony Wilson 
Rating:
4.0

Customer did not leave a comment.

Eric Seffinga 
Rating:
5.0

Customer did not leave a comment.

Liliana Reyes 
Rating:
5.0

Customer did not leave a comment.

Bobby Harris 
Rating:
5.0

Great job I like very much....

RUBEN VIZUETH 
Rating:
5.0

Customer did not leave a comment.

Jonathan Mireles MIRELES 
Rating:
5.0

Customer did not leave a comment.

Steve Suddreth 
Rating:
5.0

Customer did not leave a comment.

Karl Johnson 
Rating:
5.0

Pets Plus Inc is the best in the area. They always have a great selection, and the staff are pleasant and efficient!

Laura Fenton 
Rating:
5.0

Customer did not leave a comment.

Daniel Graves 
Rating:
5.0

Great service, very friendly, fast and personable.

Tracy Bowen III 
Rating:
5.0

Excellent customer service at this location.

John Ryan 
Rating:
5.0

Very friendly.

Travis Bird 
Rating:
5.0

Customer did not leave a comment.

Josh Henry 
Rating:
3.0

Customer did not leave a comment.

Catalin Enamorado 
Rating:
5.0

Customer did not leave a comment.

Gloria Rubio 
Rating:
5.0

The puppies were very cute and friendly!

Andru Fasano 
Rating:
5.0

Drop off was so easy! I would go back here, even though it was 30 minutes away from my house and I wish there was a drop off closer to Woodbridge.

Francis Casola 
Rating:
5.0

Customer did not leave a comment.

Anibal Escobar 
Rating:
4.0

Customer did not leave a comment.

Dana Dockery 
Rating:
5.0

The left front tire had a low pressure and it showed on the dash board.

Jephter Dankwa 
Rating:
5.0

The best service always!

Chris Gordon 
Rating:
4.0

Customer did not leave a comment.

MATTHEW WALENTA 
Rating:
5.0

Customer did not leave a comment.

Kimberly Barnes 
Rating:
3.0

Great experience New truck Friendly people

Ken Mattiace 
Rating:
5.0

Customer did not leave a comment.

Joseph Brown 
Rating:
5.0

Great customer service from the Uhaul staff! The App made it easy to return truck during after hours

MercyAnn Ruiz 
Rating:
4.0

Customer did not leave a comment.

John Ryan 
Rating:
5.0

Customer did not leave a comment.

RAMZI LOUATI 
Rating:
5.0

I rent a trailer every 2 to 3 months and this rental was by far the best. The gentleman connected the trailer and when checking the lights, he noticed that my truck was not sending the correct signal to the trailer. He spent at least 20 minutes troubleshooting all the fuses in my vehicle until he diagnosed the issue and corrected it on the spot. Amazing customer service. Will definitely rent from them in the future.

Michael Halston 
Rating:
5.0

Staff is always pleasant and easy to work with

Harrison Howard 
Rating:
5.0

Customer did not leave a comment.

Chanelle Charity 
Rating:
5.0

Great Service

James Ware 
Rating:
5.0

Customer did not leave a comment.

DAVID HOWELL 
Rating:
5.0

Thank you for the great service. Vr George

George slyer 
Rating:
4.0

Customer did not leave a comment.

Kenneth Wirth 
Rating:
5.0

Great team. Jerry is very helpful.

Warren Reed 
Rating:
5.0

Customer did not leave a comment.

Valencia Williams 
Rating:
5.0

Great location, staff and inventory of rental equipment. I rent a lot of trailers and truly wish I'd found this location sooner.

Chris Reardon 
Rating:
5.0

The vehicle that I toke was a kind of unbalanced, the steering wheel was tilted left while you were driving straight. And rest was good.

Sikandar Dawran 
Rating:
3.0

Customer did not leave a comment.

KARLA CHACON 
Rating:
5.0

Everything was great! No comments for improvement. The staff was courteous and quick. The view of the puppies was a plus!!

DYLAN WISMER 
Rating:
1.0

Customer did not leave a comment.

Mahmoud Saeidi 
Rating:
5.0

The owner is nice and made the process really easy. I would definitely recommend this location to a friend.

Steven Stanley 
Rating:
5.0

Helpful, Friendly and courteous service.

michelle knolton 
Rating:
5.0

Customer did not leave a comment.

LUIS GUERRA 
No reviews have been submitted for this location.

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