I was treated kindly and professionally by all of the staff at this location. I was given the option to pick up the 15' truck a day early with no extra charge in order to load the truck prior to hooking up the auto transport. I was very impressed with the time and attention that went into my travel plans and was able to feel comfortable and confident with my journey to the ATL area from Virginia. I was also afforded extra time to unload prior to dropping off the equipment if it became necessary. That offer gave me additional ease and the ability to unload without any pressure. Thanks to the staff for a pleasant experience!
MICHELLE TALBOT
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was so helpful.
DONNA MARIEGood people
SANTOS AMAYACouldn't be happier.
David HenningsenThe employees are nice but the vehicle we got was not cleaned before it was given to us and they gave us a van with a broken mirror and tried to blame us for the mirror being broke
DEONTE MCREYNOLDSI particularly like this location because it has the different kinds of trailers and trucks i need
Matthew HumphreyI entered the store and patiently waited for the manual receipt. Due to a rainstorm the previous day, the truck was driven in a muddy area and became dirty. I wanted to speak to someone about it, but the store was quite confusing, especially since it was also a pet store. Eventually, a lady who worked there took care of me and called someone who was supposed to pick up my rental. However, the person she called had a bad attitude and she had to drive the truck to him herself. While I was waiting and looking around the store, the person who inspected my rental approached me with an unpleasant demeanor. He came straight up to me and informed me that I would be charged a $25 fee for cleaning, as the truck had mud. I looked at him seriously and reminded him that it had rained the day before. However, he didn't let me finish and simply stated, "Well, we are charging you because we didn't give you the truck in that condition." I reluctantly agreed to pay the charge. The guy then left and said that the lady would handle my payments. It took another 10 minutes for them to finally provide me with the charge and receipt. The guy's behavior was rude and his attitude was unnecessary, although I didn't mind paying the fee as I knew there would be one. This experience has made me decide never to rent from this location again. Furthermore, it was evident that the employee was disgusted with that guy.
Hector TelloVery easy check out and return. Have always had the equipment I've reserved. Employees especially the ones outside hooking up trailers and getting the trucks are real customer focused.
david henningsenNo improvement necessary. Everyone was courteous and professional.
John VillanuevaIt was a great experience with a helpful and friendly staff. Certainly the best experience I’ve had a any rental place U-Haul or otherwise.
Christopher BretanaThe people are great.
Jonathan StarkThe staff at the U-Haul rental location in Stafford, VA were friendly. The rental process was easy, but there was a very long wait because they either had poor network or their computers were freezing, thereby necessitating frequent change of computers by the U-Haul staff before the reservation and rental process was completed. U-Haul location in Stafford need to work on their computers and probably switch to a better internet service provider.
MICHAEL ADEGBOYEGreat friendly people and great service.
Gary KesslerMy time at the store location was fast. I came in and paid, they hooked me up and I was out of there. Thank you.
Marcus JacksonGreat customer service!
Martin RiddleNothing. Thanks.
John VillanuevaN/A
JAMESALLEN FITZGERALDEveryone always has awesome customer service. I am a customer who rents very often and I absolutely love this location. 🤗
Airelle JacksonEasy check out and return. Will use again.
Johnny ALMONDReal easy.
anthony WilsonGreat job I like very much....
RUBEN VIZUETHPets Plus Inc is the best in the area. They always have a great selection, and the staff are pleasant and efficient!
Laura FentonGreat service, very friendly, fast and personable.
Tracy Bowen IIIExcellent customer service at this location.
John RyanVery friendly.
Travis BirdThe puppies were very cute and friendly!
Andru FasanoDrop off was so easy! I would go back here, even though it was 30 minutes away from my house and I wish there was a drop off closer to Woodbridge.
Francis CasolaThe left front tire had a low pressure and it showed on the dash board.
Jephter DankwaThe best service always!
Chris GordonGreat experience New truck Friendly people
Ken MattiaceGreat customer service from the Uhaul staff! The App made it easy to return truck during after hours
MercyAnn RuizI rent a trailer every 2 to 3 months and this rental was by far the best. The gentleman connected the trailer and when checking the lights, he noticed that my truck was not sending the correct signal to the trailer. He spent at least 20 minutes troubleshooting all the fuses in my vehicle until he diagnosed the issue and corrected it on the spot. Amazing customer service. Will definitely rent from them in the future.
Michael HalstonStaff is always pleasant and easy to work with
Harrison HowardGreat Service
James WareThank you for the great service. Vr George
George slyerGreat team. Jerry is very helpful.
Warren ReedGreat location, staff and inventory of rental equipment. I rent a lot of trailers and truly wish I'd found this location sooner.
Chris ReardonThe vehicle that I toke was a kind of unbalanced, the steering wheel was tilted left while you were driving straight. And rest was good.
Sikandar DawranEverything was great! No comments for improvement. The staff was courteous and quick. The view of the puppies was a plus!!
DYLAN WISMERThe owner is nice and made the process really easy. I would definitely recommend this location to a friend.
Steven StanleyHelpful, Friendly and courteous service.
michelle knolton