Not the location that I first orderedPavel M.
Customer Reviews for Petroking Gas And Smokes On Queen
(U-Haul Neighborhood Dealer)
Cambridge, ON N3C1G2
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- mié.: 6:30 a. m. - 9 p. m.
- Jue. - vie.: 6:30 a. m. - 9:30 p. m.
- Sáb.: 8 a. m. - 8:30 p. m.
- Dom.: 8:30 a. m. - 8 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Pickup & drop off was good. Except we got 2 phone calls looking for their truck which we did not have. We never got a 3rd call so we assume problem solved.Louse R.
Back of the u haul is with wood and really really dirty. It took me 20 min to clean u haul. Staff is really excellent at this location. That's only reason I am recommending my friends here. Graciasankit P.
El cliente no dejó un comentario.Oleksii V.
Truck was not in good shape. Very loud, ran badly and comparatively used a large amount of fuelMark W.
Just a thought - but identifying the average fuel usage per km - I had 20L/100km (10L for the 49km I drove). This would help with the filling of the tank to previous... Not required, but a very nice to have...Terrence R.
Parking lot was challenging to maneuver. Overall my experience with U-Haul was poor. Our reservation was changed multiple times, I was on the phone for hours trying to get what we needed. Although the staff was helpful on the phone it was a very frustrating experience and it is unlikely I will be using U-Haul again.Elyse V.
El cliente no dejó un comentario.Marilyn B.
El cliente no dejó un comentario.HAYET H.
There was broken glass left in the back of my uhaul as well as other garbage. The tank was on flashing empty when I received the truck as well.Shannon C.
I am not sure if my issue was due to this specific location or u-haul as a company. When arriving back from our move to drop off the truck, I was attempting to return the vehicle through the online portal. After completing all the steps I came to the payment as was caught off guard. The system was telling me I travelled 66 miles. This was impossible as we only travelled 15 miles. I took photos prior to our trip with mileage at 109 018 and then following our trip at 109 033. I then proceeded inside to get assistance. The clerk went through the process as well and then told me this is what they have on their system as well saying their starting mileage for the truck was at 108 966. However I always make sure to take photo proof prior to my departure. The clerk asked if â€œanyone took the truck when I was not lookingâ€ and made odd remarks about my photo proof not being accurate. The clerk then said they would simply charge my card and I would have to open a case with corporate. I insisted I needed the situation resolved immediately and this was not any fault of my own. I documented picture proof of the vehicle, gas level, and kilometres prior. I believe they had a system error or they have been imputing the miles improperly in turn overcharging their customers. The clerk finally decided to resolve the situation, by telling me to plug in the miles at 108 981 as the final mileage (15 miles over their original start) . She proceeded with the transaction and I was charged accordingly for the amount of miles I actually travelled. However, I am now worried this will occur to the next individual who rents this van. Their starting mileage will be higher than in this locations system and they will be overcharged when they come in for drop off. All in all the employee was helpful, and patient as English was not her first language. She made sure I was happy in the end and assured me she would solve this problem. I am writing this to inform your company about my experiences.Alana G.
This Location had two service men. One had zero social skills and the other, had outstanding social skills. Together, they made for an "Above Average" experience. On the whole, I recommend this location.Gerald M.
El cliente no dejó un comentario.Norma O.
El cliente no dejó un comentario.Kaylen L.
El cliente no dejó un comentario.Alex B.
The entire process was simple and efficient. A pleasure to do business. Will definitely rent from this U-Haul location again!GARY W.
Give truck to your customer on scheduled time. Because if someone doing online checkin 3 days before to pick up and he has to wait for 1hour 15 minutes late that will ruined his whole moving schedule. I missed my appointment to only due to u-haul location get open late and I had keep truck one more day. But this is good for U-haul because they make money from it.GURSUMEET S.
The cab of this vehicle was disgusting with used Q-tips in the cup holders, dog food and flour on the floor. So it left me wondering why I would ever want to rent from U-haul again. The outside of the vehicle was covered up the doors with mud. The windshield was washed by me so I could actually see to drive. The gas tank had (5 miles till empty). The staff was excellent in getting me signed up and on my way but like I said , the condition of the vehicle was way below any standards a company like yours should allow.Ted S.
Left turn signal light was not working, foot prints on the dash, dog hair covering the passenger seat nobody walked the vehicle with us as they have usually in in past. Vehicle clearly had not been cleaned or sanitized since the last person used it. The facility itself had falling ceiling tiles or not ceiling tiles. Bags of chips laying on the floor. Our pick up kept being Delayed to check gas customers out. If we rent again it will be from a different location. Not impressed with staff! From a business point of view you should be ashamed to have your good name at this locationPeter H.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Danish S.
I did not get the type of vehicle that I requested and booked therefore I had to pay nearly double in price. I would like to dispute this charge if someone can contact me please.Chloe T.
El cliente no dejó un comentario.EDWINA I.
El cliente no dejó un comentario.Anant P.
El cliente no dejó un comentario.Micheal B.
El cliente no dejó un comentario.Cassandra L.
El cliente no dejó un comentario.Sandra C.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.THOMASP M.
I am not sure if this is a location issue or the u-haul issue. When I visited the place, received the keys and process was smooth. Person at the counter was helpful in the process. When I visited the vehicle, it was fully covered with snow. Windshields we're covered with snow and no equipment was available in the vehicle to clear the snow. Surrounding the vehicle there were lots of snow and it was so difficult to enter near the vehicle. Driveway was not cleared and it was very much difficult to take out the vehicle on to the street. We know the weather and the season but expected driveway and the vehicle to be clean before the pickup. Snow on the windshield was frozen and took some time for me to clear it by running the vehicle. Vehicle was parked in a way I was not able to go to the backside of it to verify the backside of the vehicle. When I reached my place, I was not able to open the back door because that also frozen and locked. I have struggled for 15 to 20 mins to open the door. Returning process was smooth and the guy at the counter was very friendly.shreekanth M.
The truck needs service. Tires were bald, truck shook like crazy over 40/km and hr and I was double charged for fuelDARRYN A.
El cliente no dejó un comentario.DERRICK V.
El cliente no dejó un comentario.DAVIDE E.
It will great if after every use, truck must be cleaned.MARIOMANUEL M.
Service was amazing. Professional and very friendly. So happy with the over all experience would not hesitate to use them again..PATRICIAJ M.
El cliente no dejó un comentario.Khoushal M.
The store agents were fantastic in serving me. The process to get the rental was very easy. The Pricing was explained to me as clear as glass. Over all good customer service. Highly recommend!Ishan S.
Good customer service because the one they're sucked Very rude and annoying regarding the rental of my truck on pick up I've been renting from you Guys for over 35 years and this was the 1st time I've had this experience with a vendor being so rude and hypnosisDEBBIE G.
I waited for 20 minutes for the staff to find the trailer i booked online. I was told to go to an empty parking lot a few blocks away. Nobody met me there. I had no guidance or instructions on how to hook up or use this auto transport. Very unprofessional. Luckily I have used these trailers before but to someone that hasn't this could be very unsafe.CHRISTOPHERJACOB C.
El cliente no dejó un comentario.CLARKEM D.
El cliente no dejó un comentario.David P.
Nothing at all everything was great thank you very muchNATALIA C.
El cliente no dejó un comentario.Andy M.
Truck was muddy inside the back part.Marilyn B.
When I came to pickup the 15'' truck that I had a reservation on I was told that my reservation was not in the system and the only truck available was the 10''.WOJCIECH L.
The person who took my order charged me $125.00 for the deposit as I didn't have a credit card. Wrote down in the system that he only charged me $100. And I lost $25.00 of money I had to borrow from someone to make this work. I have receipt and bank account proof that this store has stolen money from me. But I do not have a phone to call anyone as its suspended. I was not given my $25.00 back that was taken from me. And I will NO LONGER BE USING U-HAUL AND WILL BE TELLING EVERYONE ABOUT MY EXPERIENCE HERE.Vincent D.
This was not the location I booked my truck with this is the location you sent me to by text while waiting out front of the location I had confirmed to be renting from this location was a$20 cab fare away on the other side of town and considering you sent the text to notify of the change of location 10 minutes before I was to pick it up and the girl from the location I was originally booked at didn't even tell me I wasn't getting my confirmed truck from that location I ended up not having the full amount of time I had booked it for so over all your service was garbage!!!!!CHRISTOPHERJOHN W.
El cliente no dejó un comentario.STEVENLAWRENCE C.
Keep up the great job. ..very friendly and welcoming service....Donald M.
El cliente no dejó un comentario.Marty S.
This place is understaff, so when I went to get the trailer luckily there was a Uhaul manager/supervisor there, he helped me hitching the trailer but when I went to returned the trailer the guy at the location said, I dont know how to remove trailer and I don't know how to do it so I said, i need help on it, he was very busy and aggrevated since under staff. I would avoid this location at any cost in future. Please call me if you need further detail about the issue which I experience there. 438 994 9858Muhammad Zubair A.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.David H.
Paperless is great but i need to be able to save in a PDF. perhaps I just missed the link.Curtiss L.
El cliente no dejó un comentario.Alan R.
They took over an hour to give me the keys to the renr after they took them back from me!Kendall W.
The vehicle itself was in good order, the cube storage area, smelled. It had a foul odour, ISCOTTE T.
El cliente no dejó un comentario.Naseer K.
El cliente no dejó un comentario.tanner T.
Person who rented me the truck was on the phone with his lawyer regarding another matter explain nothing of the terms and conditions and it ended up costing me $247 which I was told to be under $100â€¦ Totally disgustingCHRISTOPHERC B.
El cliente no dejó un comentario.EBAD K.
Book well in advance and on the day work out your trip to avoid mileage charges . Plus pack the truck carefully as items will move on the way ! so take spare blankets or similar items , it will help padding any fragile itemsTIMOTHY R.
El cliente no dejó un comentario.ALI A.
Cargo van was dirty. Appeared to be drywall dust in the main compartment.William M.
El cliente no dejó un comentario.DONALD D.
I have no complaints everything was smooth and went excellent!CYNTHIAS D.
El cliente no dejó un comentario.Jose M.
I had a dolly in my reservation they did not have one for me to Get one I would have to go to another location open a new contract and get one I think this is ridiculous that you all allowed me to do To make a reservation with this equipment and they don't have it they're very slow at processing your time you're there I was there for 35 minutes waiting for them to process my truck and another 25 minutes after I was there to return the truck my move is very hard because I didn't have my dolly and I refuse to go payGEOFFWG M.
El cliente no dejó un comentario.Christopher B.
Get a station closer to Preston....IVANC T.
El cliente no dejó un comentario.WILLIAMG R.
El cliente no dejó un comentario.Mario T.
El cliente no dejó un comentario.KEITH K.
Smooth dropoff.Neil U.
El cliente no dejó un comentario.SCOTT G.
Very FriendlyLinda R.
I never got a final total sent to me.GREGORYSCOTT W.
El cliente no dejó un comentario.CYNTHIAS D.
El cliente no dejó un comentario.Shannon K.
El cliente no dejó un comentario.Joel M.
It would have been nice if the extra items I had ordered would have been in the truck. I was asked if the truck was clean and the outside was ok I was not asked to double check The two items I had ordered extra. The responsibility should be not on the customer but on the company to facilitate this, that is called customer service. I will think twice before using uhaul again.Tristan B.
Truck was what one would expect for a few years old vehicle that's never been wiped down. Dash had lots of dust accumulation so obvious never wiped down. Air freshener was hung up to mask that it smelled like port-o-potty. Pickup was discombobulated and drop off was a hot mess, with one person runing an entire gas station and propane fuel station and return counter in the middle of a busy Friday. Ended up leaving vehicle, no signaturea or reviews. The plus side, the lone employee was very friendly, apologeticMike K.
El cliente no dejó un comentario.DAVIDA B.
Amazing service at location. Horrible service at customer service CenterSTEPHANIE LYNNMA K.
El cliente no dejó un comentario.Howard L.
El cliente no dejó un comentario.REBELJ S.
Van was dirty and had garbage in the back from previous renters.ANDRESTEFAN A.
The windshield on the van was cracked. Extremely dangerous, I'm glad I was not driving on the highway.Kevin B.
El cliente no dejó un comentario.Jennifer C.
El cliente no dejó un comentario.YVONNEM B.
Nothing. The van was incredibly clean and the staff was awesome to deal with. GraciasJeffrey F.
The people at the location were super nice, but the van has a massive crack in the windshield, the rear tires were 25psi low, the back wasn't clean, and the contract said it had just over 1/4 tank of gas when it actually had less than an eighth.JUSTINSCOTT W.
El cliente no dejó un comentario.JASON F.
A service we were needing! Very much a commitment a promise made! Appreciate the opportunity to rate your questionnaire! The gas bar is a very much respected clean well run community service!MERLEBRUCE W.
Vehicle should be sensitize and cleaned before handover to other person.ThanksVarun S.
When filling gas tank put some in then wait for a few minutes for the level to come up. When I took the van it had a quarter of a tank. When the gentle man filled the tank it went al.ost to the half. He charged me the full amount. I only had the van for three hours and he charged me the full rate. I thought since he filled the tank more he would have given me a break on the rental.LOU-ANNH S.
El cliente no dejó un comentario.Paul L.
The amount of disappointment with this experience cannot be described. Uhaul changed both my location and truck size without even asking. This caused a lot of inconvenience as we had to do 2 times and trips and pick up the truck very far, and you charge by mileage. Then I return the truck with the amount of gas that I received and the bill has a fee for fuel. I never thought that I was going to go thru all of this with a company that is supposed to be well known and serious. I will try another company for my next truck rental needs. HIGHLY DISAPPOINTED!EDUARDO B.
Great girl working the dispatch.Andrew A.