Comentarios del cliente para Petes Check Cashing
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Petes Check Cashing
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brittney B. en
No one could help me when I arrived to pick up the truck. They open at 10 but the ONE person who works that counter did not arrive. They finally called the owner and he completed the transaction via telephone. The same situation when I returned. I waited 15 minutes and then was told just to leave the key.
susan W. en
Hard to hear the agent speaking. Otherwise she was efficient.
Young T. en
The major and only thing I am upset about is there was an extra 14.00 taken out of my account besides the rental price of 39.95 and gas mileage deposit.
Chace C. en
Had to add a quart of oil to engine to bring it to full capacity.
Eric F. en
Wonderful service overall. They were having PC problems and were having to do things on their phones. Wasn't a big deal for me but slowed their process down.
Robert D. en
They were professional and friendly. Very pleasant.
Gregory A. en
interior of cab was a little dirty with some trash left from last customer. Both my daughter and I have rented from this location, equipment was ready when promised,but rental agent was a little late on both occasions.
holly D. en
She was professional and very kind. The return process was easy and fast!
holly D. en
She was professional and the return process was easy. She was a sweetheart!
Hayli C. en
They would not come out and help me unhook the Uhaul trailer. Told me I was on my own. I am 7 months pregnant and on restrictions. They told me I could sit in the parking lot and wait on "a regular " to come along and help me. This was the WORST experience I have ever had. I have rented from this location before and they made me hook my trailer up myself, not knowing what to do at all. I will NEVER EVER go back there again nor will I send anyone there.
Kenneth N. en
2nd use of this location. Not happy either time. Only reason used was for location, will drive more miles for better service.
Nickolas B. en
While the location and employees were great, I had a terrible experience with the 24/7 pickup. I reserved an 8:30pm pickup, but when I went to the location the app told me that the 24/7 Truck Share needed to be done in person and told me to wait until they opened the next day. I had to find a babysitter and come back the next day and then I still could not use the app to pick up my truck, and it forced me to convert my reservation to an in-person pickup. Then I had to go inside and wait in line for my reservation I should have been able to pick up the night before. I wasted time and gas on what I was hoping to be a smooth experience.
connie L. en
The girl waited on me was really went out her was. To get me one I have rented there quit a few times I recommend it highly thank you
John T. en
We had no issue with the location, but with the UHaul 24/7 process we did. Our family used the 24/7 rental twice in a 9 day period and it was very a stressful both times. I would not recommend this service. You can contact us for specifics
Allen S. en
U-Haul had no fault in this transaction. The person who rented the truck the day before refused to return it so we were unable to rent a truck from this location. The gentleman did help us locate a truck (in another county), which added time and mileage.
andrea M. en
Fix the condition of the truck. Right door lock was missing so I had to crawl in from the passengers side to open the drivers side.
Casey P. en
There was no ac in my truck. I was on a serious schedule and did not have the time to look for a different truck so I had to take it. I was guaranteed a fully functioning truck at a certain time and that was unfortunately not met. I have requested reimbursement and have been told I have to wait 3-5 business days before I receive an email that will tell me if uhaul will even refund me. I’ve used uhaul for years to transport my artwork. Multiple times this year already. I will be extremely disappointed if this issue is not addressed properly.
Anthony S. en
The truck had very high mileage, no AC, and the driver side door could not be unlocked from the outside. The equipment was adequate for what I needed, but not having AC was very disappointing.
richard M. en
This location is the only place I rent from UHAUL, which I've done about 3 times in the last year. The service here is friendly, helpful and professional so I can only rate them high but I don't know how the service is at other locations.
James C. en
Made me travel from lexington to pick up half my reservation...when i was told my pick up was closer to my location both truck and car...switched last min
Cleber C. en
Just a gas station where you can drop off, overall it's ok to leave a trailer bud not recommend for pick up.
Scotty M. en
Nothing. Used this location several times& always wonderful
Barbara E. en
Everything was great thank you for your help
Chris B. en
The truck wasn't very clean and the maintenance light was on in the vehicle. Customer service was good and otherwise it was a simple transaction.
James B. en
All other rentals gave you a full tank of gas. This was a quarter tank. I had to put $100 in it just to drive off lot.
Travis J. en
Fix the truck. No lock on driver side door buttons on radio stuck it rode really rough and it down shifted really hard and they didnt even have the truck I had reserved or any info I had a reservation
Anthony M. en
Attendant was late getting there to open so I didn't get my truck until 30 minutes after my appointment time of 10am ....this has happened 2 times now that I have rented from there
Wade B. en
The representative was very courteous and helpful.
mark R. en
Easy in and out no worries and no changes
Silvia F. en
I would never recommend this service to any one
John C. en
No one there to check me in and they were open. Wanted to complete the check in the following day Poor service
Paulette P. en
Had to use mobile drop off
Bradley S. en
The drop box for the key was very difficult to find and the parking location was not clearly defined.
Carolyn M. en
Again great service! Keep it up
judy S. en
Ladies at desk very pleasant.
Gary S. en
The truck was had 148,000 miles of apparent rough treatment. The headligh switch was broken there were various dings and such. The was not a local truck and was tagged for Arizona. So obviously had not been near its home base. The location was good about taking the info on truck condition. The truck drove fine but on way to location the oil light came on. I had driven less than 30 miles.
MIKE L. en
There was no cushions, or accessories available and the clerk was very unprofessional, uninformative, incompetent, unfriendly.
Charles C. en
Rude customer service
Mark B. en
Great vehicle, easy pickup and drop off. I would telco mend both U-haul and this location.
STEVEN V. en
Reserved at Richmond Road Lexington KY location. UHaul representative called when I was almost there and said that 6x12 Cargo was not available but there was one available in Nicholasville, KY several miles away. I said I understood and headed to the new location to pickup trailer, staff was professional, efficient and equipment ready and clean. Thank you. Is it possible to get a future one day rental discount for having to go to another location? If not that is ok, but it's Christmas and never hurts to inquiry. Merry Christmas and Happy New Year.
Kathy B. en
This location was nice but they said they couldn’t chem in until next day and we got there before closing.
kene H. en
this is shady as hell. first i get there and the guy changes my contract, then tries to charge me different rate. He said he uses this vehicle for his personal business. I rented from uhaul not him. He tried to change the rate and mileage per mile. I showed him my contract from uhaul and he changed back. He said said return there. I called uhaul and they changed back and messaged me the drop point in frankfort since 108 for bring back to original vs dropping in frankfort 114. I dropped same day not 5 days later. I called uhaul and told them vehicle was dropped. it is logged in their system. I left it with a full tank of gas as well not under half. I dealt with uhaul before i will never leave a vehicle without having a full tank so you cant charge me for BS. I put barely 40 miles. one time one way from Nicholasville to Frankfort. 37 miles from point a to point b I have filed and inquiry. There are recorded calls of all the issues i have had. i expect the charges to be dropped back to original charges. These bogus massive charges, 859-382 -0480
Jennifer F. en
When reservation is made not changing location that is farther from where customer requests.
Donna T. en
The windshield was so cover with dead bugs that I had difficulty seeing out of it at night. The insides cab was clean. The area where my things were placed was completely covered with dry mud that had to be cleaned before I was willing to put my furniture in it. I will never rent from this place again. Donna Thomas
Terry M. en
Truck and rental experience was great. Only issue I see and not a big deal but the allocated mileage was the exact miles from starting point to ending point, Did not take in consideration for rental location pickup to starting point and ending location to return rental point,, seems like with that there will always be mileage overage to charge for,
Kristi G. en
This is a wonderful place. The lady at the check out was so sweet and nice. Even though it was after the U-Haul store hours, she was very helpful.
Kathy P. en
You people lied changed the size of the truck and had me believing that the location was closed on Monday it wasn't I will never use your services again
Elizabeth C. en
Strap ratchets we're rusted but my dad oiled them and got them working. Otherwise the trailer was perfect
Catherine S. en
Fix the AC In the truck. I moved on an 85 degree day and the trucks AC didn’t work.