The male service manager did not tell me there would be a rental Tax,he also did not tell me that there was a higher rate for Friday at 1.19 per mile versus .99 cents per mile. He also told me I needed to have it back by 4:30 pm as he had ot booked at 5pm,however the pm attendant who took care of me said it was not booked until the following morning. Too many hidden fees were not discussed and The person who rented it to me lied about the booking.. I would not recommend this location to Anyone.
Betty D
Customer Reviews for Petes Check Cashing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very nice people there. Very helpful.
KENNETH CFriendly service and exceptional business.
ALICIA HEmployees didn’t know how to operation the computer/tablet for the rental, they had to call usually to take care of it
Tylo WThis is the second time I've used this location and it was a terrible experience both times. Owner is unhelpful and dismissive. The first time it was only a trailer drop off and they expected me to lift that large trailer off my hitch. I've had many back surgeries so nope. Also, the Uhaul I picked up at in AL had hooked it up for me at pick-up. This second time, under a time crunch, I'm dropping off the truck, its pouring rain, and the owner literally says, I'll check you out when it stops raining. I asked him when he thought that might be? He finally just took the keys from me. Absolutely ridiculous. I'll be using Pensky from here on out.
Audris MVery good helpful staff.
Jacob PThe truck we rented was a bit dirty on floor mats, and it had soda (soft drink) spilled on the console and passenger seat. I reported this on the app at pick up.
SARAH HI had a lot of trouble getting someone to wait on me. I finally had to walk around and find help. I also had ordered an appliance dolly and they only had a regular dolly. He did not offer to try to help me find one somewhere else. The truck cab smelled like cigarette smoke.
Deborah BIt snowed several days before our rental and we had to clean the snow off the truck before we could leave the lot. A walk around prior to rental was not offered or done. The driver's side mirror fell off when I hit a pot hole when I was returning the truck and I was treated as if I was a cheat and criminal by staff. I have pictures of the original agreement and the final receipt. The amounts are different and they are claiming we returned the truck over 24 hours after it was actually returned. The final charge is over double what the original agreement stated and we will NEVER rent a truck from this location again. I will go to a competitor. There are no other U-Haul businesses within reason. I just opened the final receipt yesterday but you can BET I will be posting online if something isn't done to make this right.
Teresa CThe store person initially said they weren't expecting a return there. Once our information for the drop off was confirmed, my husband stood there talking to this guy for ten minutes. Three days later we were charged for an extended use fee of the truck. Apparently they didn't complete the return correctly. I tried calling the return store and they stated I would have to call back when a manger was on site. No help. I had to call Uhaul and request a return and dispute through charges
DAVE SNo problems at all renting a 20’ U-Haul truck from this location!
Chris STodo bien
Nelson AOn line reservation system would not let me return it to one of the locations in my town.
JOHN ETodo bien
Nelson AI didn't rent a U-Haul and I don't know who used my number but for some reason I got notifications for someone else's rental. Hope none of my other information was used
John PVery nice experience
JENNIFER HWhen I went to return the truck the location did not know how to check the truck back in. It was a terrible experience.
JAMES MWas not treated badly, just not interested in customers satisfaction. I reserved 12 furniture pads with my truck. Was told at this location that there were only 6 available and I would be charged the same price. Truck was dirty, windshield not clean This was my third U-Haul rental in 6 weeks. My experience at the other 2 pickup locations was very, very easy and pleasant compared to this location Recently had a friend rent from the same location. He had to wait for over an hour to get his truck despite having completed his reservation online ahead of time(as I did)
Eric MGreat working with these folks, our 2nd time. The only problem we had, was having to go across town to get the dolly's we had signed up for.
Jonathan HMcDonald's lunch bag, napkins, drink containers in cab. Some sort of liquid appeared to have been spilled on floor of loading space in back. However, service was excellent for both pickup and return.
Vinson SNegligent incompetent employee who sent out a truck and reservation under my name to someone else who was not an authorized driver under my reservation.
MADISON LHead lights are out also tires are in very poor shape in the rain
MARCUS GThis location is always professional, kind, and helpful.
Pamela BThey were great to work with very helpful nice
john nNothing everything was as expected and they saved me money by offering a different drop off location then I had planned on .
Robert Mwe were dropping off a truck and the gentleman wanted to know what size truck we needed
Larry DThere was a couch in my truck when I picked it up. I didn't realize until I was loading my things in the truck.
Justin BMorning, great experience!
Crystal KA1 service. I have rented from this location multiple times and have been completely satisfied every time. Five stars!
William LI have used this location multiple times, mostly for trailers. Customer service is great and I've never had a problem.
William LI have reserved 15' truck 5 days in advance, website said that the truck is guaranteed. When I arrive to the location 15' truck was not available, I was given two options, either to take what they had at the location, which was only 26' trucks and pay a full price of that truck or cancel my reservation and go to a different location.
Maxim SReturned truck cleaner than when I picked it up, charged $25 cleaning fee. What a scam.
myron sThe online check in was very slow. Normally, it's a pretty quick process, but today it took about 25 minutes. Truck was new and in nice condition.
Carmen HI rented a uhaul and it leaked leaving my personal belongs soaked. It's already stressful moving as is but that made unpacking 100 times harder. Especially where we had to hire a professional cleaner to try to save our mattresses( another expense we weren't planning for)
julia cI would recommend this location if they yes the online check in and out. I wouldn't recommend it if your in person. Only certain people know how to use the system, they aren't very knowledgeable and quite rude. They have a large selection of trucks but I would only use the online check in here.
Carmen HNice 👍 and good
Serghei ZWe had to wait for the u-haul person to get out of the bathroom for a few minutes; he was nice and polite; however, did not give us a receipt for the returned truck. He said "I got it from here" after he was handed the key and told us we could leave now. I received an email last night at 11:05 p m with the final total. We drove over the 30 allotted miles and we knew we would.; however, the quoted price was 0.79 cents per mile but were charged $1.00 per mile. I do believe a credit is due.
Rinda GRespect brother Gjavit
FARUK AVery easy to work with in a moving situation. I was stressed I wouldn't get it back in time so I ran down there panicking because I needed it longer, but the guy was super nice said that's fine we will figure it all out when you bring it back no worries. Small gesture, but it was a huge relief I felt in that moment.
RHONDA Gvery poor service.
william tTried to charge my card $400 after returning the truck I already paid $100 and it was only supost to be $45 I need to speak with corporate asap
zakary mRaylon was Fantastic Help with my check in Thank You
William Tthey need help to hook trailer and check if all lights working.
vitaliy lNothing all good
BEN TCheck in was a delight and the drop off was even easier.
randy hExcellent personnel, service and equipment.
Kenneth D6x12 trailer had dirt and grease all on the floor. It did not have a pigtail for the lights. I had to hook up the trailer myself with no Jack. I was told that "we don't do that." I have rented 7 or 8 uhaul trailers. Everyone else hooks it up for you.
Jeff DThe things should be in the truck when ordered and easier to get out. It would also be nice if they provided better customer service. Only one woman inside was any help to me that day.
Ashley HFriendly and quick .
Paul Shave your trucks with gas, Mine had less than a 1/4th of a quarter of a tank. this is nerve racking worring if I could make it to a gas station. on my reservation I requested a truck full of gas, They didnt listen, nor did I get any moving blankets or the dolly that was charged to me. Also why is the parking lot full of trash and debri, nails etc?
Norma M