Customer service was excellent
Kimberly T
Customer Reviews for Personal Mini Storage GNV 34 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything was great very professional with pickup and returning of truck
donald MEasy to deal with and friendly staff!
Andrew FI had signed up for the share 24/7 pickup, but apparently this location does not participate. Something that took a couple of phone calls to get straightened out. The website should be updated for locations that don't participate.
Alan FYoung lady at check in was the BEST! You can be very Proud of her work.
MF WTire pressure was not calibrated. Doors of the U-Haul would not close and lock easily and on the first try. Van was not cleaned. The cabin smelt of sweat and horse manure
Raj VDave was great! Very kind demeanor and easy to work with
Jeff MDave was very friendly, helpful, and accommodating?
Caira Sa) The time I reach there, the system is down and unable to complete the paperwork to take vehicle b) This facility is not having enough parking as well as it is fairly easy to hit another vehicle due to sloppy parking. Very bad parking place c) Vehicle was not inspected before giving it to me and found the tyre flatten after I went out d) Getting service is another issue. It took 1hr 30 minutes to get help flat tyre change. Luckily I am on a safe place. Overall my experience is bad with the price you collected,
Murali DDave was excellent! Awesome customer service.
ROBERT SThey might like to have a bigger parking area. It is quite small.
Greg TThe attendent was friendly and helpful
Doug MWonderful customer service. I called at 7am on a Saturday and the agent was wonderful, and I was able to make changes for that day. The website ordering the truck was cumbersome. I at first accidentally selected a one-way because the question determining this was nit clear. All the pages re: do you need movers, supplies, etc was frustrating and I think you will lose many otherwise customers here. I, myself, almost closed you website before reserving because the link to skip a d go to the next page was way too small and not in a place expected (the "no, I don't need..." link on the top right below the banner in tiny letters). Thank you!!
Evyn ADave has wonderful customer service. The trucks really could be cleaner and serviced . Over all U-Haul is a good trucking company. We will still us it and we will always try to go to 34th st.
Helen WThe front desk receptionist guy was really cool and made sure I was good for my move.
Zion SDave as the customer service rep was awesome very informative and knowledgeable.
PAMELA HI would recommend this location for the product, but warn them to take pictures of everything. The guy tried scamming me by charging me for fuel.
Jassel CI rented the U-Haul for 5 days, so when I rented the truck over the weekend it was .99 a mile then come Monday the milage went down to .69 and the lady wouldn't change my rate. I spent almost 400 dollars for the U-Haul you would think I could get some kind of break. not very happy about that
Stephanie PDave was excellent in helping me get my truck.
richard mCalled location to inquire about the rental process. Spoke with a knowledgeable and courteous gentleman. I completed the rental online….it was super easy. Picking up and dropping off truck was quick and easy.
Michael SThe truck was extremely dirty. It smelled like marihuana and had spoiled food around too.
Fabiana RYour software sucks I had problems checking in electronically I had problems dropping off I had problems running my credit card which works everywhere but where I went because the guy had a slide and not a chip reader get him some updated equipment
Carl WDave was very helpful and made the process easy for pick-up, payment, and drop off at another location in different city.
Jennifer WNothing
EVERETT KThe moving dolly we ordered wasn’t in the truck, the location wasn’t prepared for issues with equipment and said they didn’t have other trucks when they did, the drivers seat didn’t move so it couldn’t be adjusted properly, the ignition sticks and locks up so it can be hard to start. Overall, very dissatisfied with this experience.
ALEXIS VThe return was not pleasant. Customer service agent Ray was very rude and not great service usually presented at this location. Maybe the holiday stress was too much for him.
Anette SHand truck and blankets were not in the back. The Back was also dirty- we had to sweep it out before we loaded my furniture.
Colleen DThe gentleman that runs this location kind, friendly, and prompt. Wonderful service. I Would definitely come there again.
Ronald CTires had low pressure, fasten seat belt remaining on even when buckled. Cabin needed to be cleaned. Service manager was really nice though and very helpful.
Christopher LTruck had engine light on
Brian RThanks for the great service
Joel PWe booked a 10' truck a month ahead of time and were advised the morning we were ready to pick up the truck that we were going to get a 26' truck and the pickup location was different. I had no problem with the pick up location, but there was no way I wanted a 26' truck! Fortunately the customer service rep was able to find us a 15' truck instead at the 34th St location. That was a bit disturbing to get our reservation changed at the very last minute; however, Nicole at the 34th Street location was very pleasant and accomodating when we picked up the truck.
Anthony DThe parking lot was a complete traffic jam. My truck was blocked in and the gates to the storage units were completely blocked. No attendant or organization. Absolutely chaotic.
Barham TOnline truck share did not work to rent the truck, had to go into the office to get the key and still had issues with that
Jordan HThe cost of the U-Haul was far more than expected. Additionally, a pick up truck or a van or a 10 ft truck was not available, so the smallest vehicle I could get was a 15 ft box truck.
Angelica CEdwina was excellent and provided top notch customer service.
Adina GI had to spend 30min on the phone because uhaul let me reserve a truck to pick up at a location that didn’t have mobile pick up. I lost an hour of moving time because of this. (This location was good but was not where I wanted/had reserved)
Alaine BWe always have trouble with online check!
Sergio DI’ve Used This Location For Five Year’s Plus Now, Alway’s A Positive Level’s Of Professionalism’s Never Miss Treated By Anyone Ever, All Level’s Of Business Was Great Alway’s, Truck’s Were Alway’s In Good Shape Period, Thank’s Once Again
William OCheck-in went fine. But I could not turn key in ignition. Manger came down and said I had to pull key out slightly to turn it over. Glad she told me that. The seat was not adjustable the lever to move backrest was broken. the door was glitchy/damaged in mechanism sometimes I had to slam door to get to shut properly. When I parked it overnight at my home the next day the key would nto move at all. My wife gave me good instruction on how to get ti to insert. This truck needs to be brought up to proper working order.
Gary EGreat customer service!!
Villie SMs. Edwina was very pleasant and professional. Great service!!
Edward ONothing to be changed... lovely people
Ashley Wi was charged for a dolly a dolly was not in the uhaul
Patricia HThe online pickup did not go smoothly at all. The staff at the location seemed annoyed at me and told me it was my fault. They initially said I would have to go somewhere else, and they couldn't rent me the truck I reserved. They finally got it worked out, but it put me behind schedule.
ROBERT HClean, convenient, available, and inexpensive.
Louis EAs a first time uhaul renter, the check in process was very efficient and quick. The staff was kind, helpful, and knowledgeable — answered every question I had. I'd definitely recommend to anyone looking to rent a moving vehicle.
JOSETTE JMaybe a newer truck. But it did the job.
jean p