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ANDREA A
Customer Reviews for Personal Mini Storage Broadview
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great service,I will recommend it 💯
ROSAURA GDucha a HUGE difference
Karin LLocation needs a sign showing direction as it is a little difficult to get to.
Jeffrey CAlthough the service at this location was excellent, it wasn't the location I reserved at. I received an email or text telling me I had to pick up at another location 2 days before pick up date. I had to drive in horrendous traffic to get to this location while passing at least 7 or 8 U haul locations closer to my home
BROCK CEddie made my reservation with me that I had to schedule from out of state easy and he recommended exactly what I needed. His suggestions were were not only incredibly helpful but accurate! The truck was very easy to work with and I plan to use Uhaul again soon! ¡Gracias!
heather sEddie is the best! He made this rental easy and is very knowledgeable
James WGive discounts to repeat customers who use you guys at least 5-6 times a month like me
Joshua WRented the truck on Sunday done it online it was a little frustrating and confusing it is quite the process. Upon the return of the truck one of the first things that tells you is park the truck in the same location on the dirt beside the entrance and return the keys to the lock box by the gate but then as you go on through the checkout it tells you you have to turn the truck on and take a photo of the gas gauge and the mileage well you can't do that when it's already instructed you to return the keys to the dropbox one of the very first things臘♂️
Kevin BParking for the trucks need better pavement
Shawn MVery friendly,Professional. I love this location Truck in really good condition, clean
Paula Cpaid extra for a handtruck. employee said they havent had one for months and to try other locations till i find one.
Isaac cThe costumer service was great! The only thing is that he didn't have dolly's. I suggest you guys provide them with more equipment or update the information online.
Ileana VMr.Anthony was amazing he did a great job helping me fix my reservation
Robert VEverything was great it was very convenient.
ANNA KManager was very rude and unattended. He marked the wrong gas level in the sheet. I was in a rush and when I got back 5 miles completed trip I showed him that the gas was marked incorrectly and he talk me it wasn't his problem that I just had to deal with it because I didn't confirm the level before I left. I stress that I only drove 5 miles total and he just walked away from me. I don't expect that kind of service from no one.
JOAN MOh was advised that I would be accommodated for poor experience and dirty truck and was not I got charged full price the employee was not on site I had. To wait almost 2hours to pick up truck
RACHEL CThe main cabin and the back of the truck was dirty 🤢…
DANILO AQuick, easy access and very friendly staff. The 24 he option was extremely helpful since I had to get the truck after hours. Would definitely recommend this location to friends and family. Also the fact that they do storage and have moving supplies makes it even better. ¡Gracias de nuevo!
Anthony CCustomer service at this location is my best experience with Uhaul by far.
Charlie HFirst the amount of gas that those chevy boxtruck consume is ridiculous, 2nd you can't ezpect me to previously measure the distance to let you guys know and charge me for the whole extra that I didn't use the truck, 3rd with this Covid killing people the least you can Do is clean the cars before renting it. And finally a truck that was advertise as 19.99 and tha I only use for 7 miles I ended up paying almost $80 with the gas.
LUIS SThe truck was a little old but the service was great quick and efficient. I was not moving a lot not going far it served it's purpose
MICHELLE LThe truck was old and worn down. The engine stalled and the latch was very difficult to open and close and because of this, my suitcase rolled out and I was robbed and list all my personal belongings such as passports, important personal files with all my information. All my shoes, clothes, jewelry, medical, medical machines, and much more along with luxury designer items that I know won't be returned.
MARIA AThis was my first time doing the mobile pick up you have to put more Instructions, example if someone is running late that the reservation will cancel out. I had car issue could make it at 1:00 in the dot I got there like 2 something and I was about 40 minutes trying to figure how I will check in and get the keys until I gave up and called customer service and they reset it then I was fine. So if a customer has a pick up time you must say make sure to be there on time unless it will be cancel! But everything was perfect. Gracias
JESSICA INon sand parking area for trucks being stored.
SHAWN OSmooth easy to rent.. 5 minutes or less to complete the transaction and take the truck
Cristobal DThe gentleman who works there, I believe Anthony, was there the day of pick up and drop off and he was amazing! I give him every high praise I can think of. He was super friendly and well informed. He even went out in the rain to help inspect the truck. Very professional. Unlike the personal storage on commerce center drive. I tried two day in a row to rent from them and at two different times and each time they were magically away for over an hour. I would recommend the Broadview location any day!
Ashleigh AThere are bees being kept on the property next to the u-haul rental office. My wife was stung in the process of picking up the u-haul. The buildings are also well off the main road and hard to find. Lastly, there is not paved parking lots to park in.
ALEXANDER HAll I did was an after hours drop off. The location was dark and had no clear spot to park trucks. I parked in the sand and almost got stuck.
Rachel JTo begin with the attendant wasn't there which delayed me an hour. Her sign said she would return at 11am. At 12:05 she returned. To make matters worse; the tongue of the trailer was sitting flush on the ground with no block under, nothing. The tongue on a 12 foot trailer has to weigh in excess of 200 pounds. 95% of people can't lift that. I will never rent anything from this location again and will tell everyone I know to avoid as well.
MICHAEL Won the website it says they open at 8:30am but they opened at 9:00am. We were on time so we had to wait 30 minutes.
Crawford DThe manager is a very nice and knowledgeable person. Very helpful and willing to help with questions.
LIZETTE GThe guy working in the main office was friendly and very helpful. Wait time was minimal and the entire process was very quick and accurate.
JEREMY BGentleman who checked me in was very knowledgeable courteous and helpful highly recommend this location!
Mario MCabin was not clean but ok, cargo area had boxes and cardboard but once again overall it was ok. Gracias
Edwin SSome clearer signage for the lockbox location. Otherwise smooth service
Perla PExcelente atención y muy conforme con el trato del personal y de sus equipos de trabajos,gracias
JUAN CAppointment was at 3:30 PM. Attendant left on break before 3:00 PM and never returned or called until 4:00 PM.
Kik LDriving two hours without a radio or cruise control is not ideal. I have never had this problem with the Ford trucks I have rented. This is the first time with a GMC uhaul and it was miserable.
Threnody HThe worst experience.. Unprofessional, unhelpful, unknowledgeable service. Frustrated and will use a different location or company all together on the future.
Nikia LAfter a horrible experience at my reservation location not having the trailer I reserved 3 days prior... this location was willing to stay after hours for me to rent a trialer from them. Made a terrible renting experience better. Gracias
Daniel SAlthough not all of the pads were available, nor was the appliance dolly, I reserved, the representative took care of the situation as best he could. I would come back because of his service.
Jeremiah LMake it easier with a phone call because waiting for service and signal was bad. Stood a while waiting to get the truck. Other then that it was very easy
Dario C