Customer Reviews for Performance Jonesville
(U-Haul Neighborhood Dealer)

316 reviews

490 Olds St   Jonesville, MI 49250
(S Of Us 12)

(517) 849-9404

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(517) 849-9404

490 Olds St
Jonesville, MI 49250
(S Of Us 12)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KELSEY SUE S. 
Rating:
3.0

No comment

Maged H. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE G. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
1.0

Customer did not leave a comment.

CARL DEAN S. 
Rating:
5.0

Customer did not leave a comment.

DALE ROY W. 
Rating:
3.0

Employees were fine, but truck bed was dirty, brakes sqeal when stopping and suspension was terrible. Truck bounced all over the road.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
4.0

Customer did not leave a comment.

ARIANA J. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

KELLY RENEE R. 
Rating:
5.0

Scott at Performance Automotive gave us great customer service. Their location didn't have the trailer we needed, but he picked up the phone and called another area UHaul dealer to get one sent over. He could have just told us to use UHaul's computer system (which I never feel comfortable with...there's no guarantee you'll get what you asked for), but he went the extra mile for us. Great service from the Perfomance Automotive employee!

CHRISTOPHER TODD B. 
Rating:
3.0

I have rented trucks many times over the years and I can honestly say this was the absolute worst experience. First Uhaul changed my pickup location multiple times. At one point, after confirming my truck over the phone with a Uhaul representative, my truck was given to someone else. I had to call back and argue to have my truck put back on my reservation. After I picked up the truck, Uhaul changed my drop off location without informing me. So when I went to my account to verify the drop off location, I saw a new location that was an hour away. I then spoke to a representative over the phone to get that situation addressed and the rep was not particularly pleasant.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

IAN MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD EARL S. 
Rating:
5.0

Customer did not leave a comment.

Wilfred M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Dustan W. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

DAVID GLEN V. 
Rating:
3.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN M. 
Rating:
5.0

Customer did not leave a comment.

amy F. 
Rating:
5.0

Since I have to take pictures of gas and odometer readings, I didn't see where typing this information was practical. However the process was user-friendly and easy.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

DEANDRA JUNE W. 
Rating:
5.0

Customer did not leave a comment.

SHEILA ANN S. 
Rating:
1.0

When I called with some questions, I put on hold for 15 minutes and was eventually hung up on and when I called back I was sent to voicemail. I left a message and no one returned my call. I then rented online without asking the questions I had. Things were fine using the uhaul except the customer service person did not explain anything to me. I was charged for 3 times more miles than I actually drove and have not heard from anyone since when I was told I would hear from a representative within 48 hours.

Tiffany H. 
Rating:
5.0

Thanks you did great

ELIZABETH K. 
Rating:
5.0

Great location. Extremely helpful and pleasant

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEE B. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
4.0

I was suppose to get my Uhaulbin Coldwater Michigan. They did not call me until my pickup time at noon that I had to change to the Jonesville location. We drove 2 hours to get to Coldwater then had to backtrack to Jonesville to get the truck. Then drive back to Coldwater where the house was. Took an extra hour. I was not happy

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
3.0

Your website suggested that I needed magnetic rear lights, which I purchased. Firstly, I did not need these lights based on the my tow vehicle, and Secondly, they were shipped to my home instead of the pickup location 200 miles north. Completely useless advise and transaction. also very annoying since I had to drive 30 minutes from my preferred local uHaul center because they didn't have an extra-wide tow dolly there and apparently they can't be positioned at this price point.

William W. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Lora S. 
Rating:
5.0

Customer did not leave a comment.

Maurice P. 
Rating:
1.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER SHAW S. 
Rating:
2.0

Uhaul was dirty and covered in sand and mud. There is a hole in the top corner drivers side of the roof that leaked water in and on all of my furniture and equipment. Then it was a hell of a process to get the reservation.

Jacob T. 
Rating:
5.0

This place is the best. Hands down.

STEPHANIE LYNN T. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

juian A. 
Rating:
5.0

Customer did not leave a comment.

debbie R. 
Rating:
5.0

The staff at Performance was great! Super helpful, a really great experience! Thanks guys!

Gary H. 
Rating:
5.0

N/A

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Terryneil B. 
Rating:
5.0

Employees were incredible helpful at Performance Jonesville and even came after-hours to help us when we couldn't find the keys! Amazing customer service from a U-Haul partner. 10/10 :)

Brittany L. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

The uhaul.com website is terrible, does not show proper equipment in the area. If I would not have driven by this location, I would have went to your competitor because the website said the closest equipment that I rented was 40 miles away. Your website really needs some work.

Mark B. 
Rating:
5.0

The staff was so helpful. I had trouble getting the trailer chains attached and they came out into the wintry cold and hooked them up for me.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

The guys at Performance Jonesville are very helpful and a great group to work with !!

Roxanne M. 
Rating:
5.0

Very helpful and polite

William L. 
Rating:
3.0

wish I would have known that the ten foot truck did not have a ramp. overall pretty good, employees friendly

Markjoseph M. 
Rating:
5.0

Customer did not leave a comment.

larry H. 
Rating:
2.0

We put $100 deposit down and only got back 75.00.. we paid $100 in cedar Rapids Iowa. This place ripped us off

Mark W. 
Rating:
5.0

When I picked the truck up the computer was not working so the guy had to put the order on a hard copy. He did a good job but it would have been a little more comforting to have it on the computer.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Roxanne M. 
Rating:
3.0

This was not the original location for pick up. The original pick up location was Pioneer, OH. which was only a few miles from my home. Jonesville was 25 miles away. Was only given notice the day before pick up. Totally unacceptable.

anthony B. 
Rating:
5.0

Customer did not leave a comment.

jack E. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

The contact at the store was very helpful and made it an easy, first-time experience. Thank you.

dee W. 
Rating:
5.0

Great customer service. Easy check in and pickup

Matthew E. 
Rating:
5.0

Customer did not leave a comment.

ALICIA J L. 
Rating:
5.0

Customer did not leave a comment.

JIM L. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
1.0

My pick up and drop off both took an hour. Too time consuming on busy days. Then was forced to put in more gas than it had to start with, since no one told me to check my email before I left, and the gas gauge was NOT where they said it was, and I was to forced to make up the difference. Never using Uhaul again

janie M. 
Rating:
3.0

Customer did not leave a comment.

Nancy D. 
Rating:
4.0

Customer did not leave a comment.

Melanie T. 
Rating:
1.0

Went custom is ask for one vehicle it there not have pay more money do a jobs because work don't want rent a 8” truck

bernice N. 
Rating:
5.0

call in phone que to 1-800-go-uhaul was terrible. finally got through to real person and was insulted with answer given ..... like i said field reps are great phone reps terrible and insulting.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

WARREN A. 
Rating:
5.0

Customer did not leave a comment.

jenny D. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

great guys

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

patty P. 
Rating:
5.0

My rent experience with my return location in Jonesville Michigan was great.

annamarie S. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Clean out the vehicle, and that's really too bad that a lot of people treat these rentals that way, they must live like pigs at home

john S. 
Rating:
3.0

Thanks

Donald L. 
Rating:
5.0

Customer did not leave a comment.

matthew H. 
Rating:
5.0

Customer did not leave a comment.

lester H. 
Rating:
5.0

Customer did not leave a comment.

Tamara A R. 
Rating:
5.0

Not a thing it was excellent

Loise I. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

It was supposed to be picked up in addison but they didnt transfer it there so i had to drive an extra 34 miles to get the truck and i didnt know they were doing that until the day before i was going to pick the truck up

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
3.0

Worst uhaul experience yet! I scheduled the pick up 5 min from where I needed it a month in advance and a day or two before I need it they call me and let me know I have to drive an hour to pick it up. Drop off was just as much of a joke

Caleb D. 
Rating:
4.0

This location was excellent. Unfortunately I will never be dealing with UHaul again. After talking to the main offices and being transferred from Michigan to Indiana and then back to Michigan I had to go a half hour out of my way only to be denied rental. I will NEVER, EVER rent again from UHaul.

cindy B. 
Rating:
5.0

We were very satisfied with this location. Very friendly and helpful. Did not know about the storage unit either.

Shelley S. 
Rating:
5.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

Londa A. 
No reviews have been submitted for this location.

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