Make sure transaction is completed when trailer is returned not 3 days later,and being charged extra because it wasn't shown as returned
Calvin h
Customer Reviews for Pepp Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lock on the U-Haul was malfunctioning, could not get it to work. I was very unsatisfied with the u-haul application and went past my 3 hour time limit of the rental which if I get charged additionally for I will be unhappy.
Ian OEasy pick up location. Friendly through service
MANUEL CThe mobile 24/7 pickup/dropoff was annoying and hard to navigate. If the account is in your name and you have another person listed ANYWHERE you can't use them as a secondary contact. We were however able to extend our rental past the original amount of time we expected to need free of charge and that was very handy.
Chattam BStaff were very helpful and knowledgeable.
Daniel MTop notch customer service. Friendly and knowledgeable staff.
Torie TPepp Motors Uhaul location forgot to put a key in the lockbox and set up my rental as a mobile pickup. I waited on hold for an hour until I was able to talk to someone who switched my reservation to another truck. The service associate was very helpful and stayed on the phone until I had the keys in hand.
Nathan RSPEED UP YOUR COMPUTERS
Russell FThere needs to be information on how long it will take to pick up the truck. We had a reservation at 9, but didn’t leave until almost 9:45 due to all the verifications. Perhaps making it easier to do some things a head of time, or being upfront that it will likely take 30 mins before you can leave with the truck. It was frustrating to have to wait around for someone to call us.
Sally HIf the location isn't open for business on a scheduled return date. Customer should be able to return on next that establishments next business day without any additional charge. As far as U-Haul as a company the rates you advertise are completely misleading.
Ted MThe 24/7 pick up and drop off system was terrible. The app never worked properly all the way through the process either on pickup or drop off and the wait time to speak with someone at customer service was ridiculously long. What should have taken “a few minutes” according to your video took more than an hour. It was a terrible system and will keep me from ever using U-Haul again if I can avoid it!
MARK DProvide a better warning about how you get locked out of the pickup process if you're not within 15 minutes of the pickup. I had to spend 20min with customer service to reschedule my pickup because I had scheduled an hour earlier than realized, and then another 15 when the app crashed and didn't give me the key box number or access code so I could get my key.
Harrison BThe people at Paps Auto were super helpful and even helped me remove my old hitch that was rusted in to put on the ball hitch I needed for the trailer. they went above and beyond, would give 6 stars if it was possible.
christopher gNothing...staff was great, easy reservation and drop-off.
Brian DGreat customer service
BRENDA MBe more transparent. When a customer asks "What do I have to do when I drop the trailer off?" (Seeing how drop off was planned after hours), should mention the virtual check-in. Yes, it is in the very fine print but, purposely ommiting that step when asked just to make a quick $20 is poor business practice.
Cody CWas easy and convenient 3rd use of U-Haul service 48033 to 49866 best trip yet, no blizzard conditions this time . 🆙
Fred BGreat customer service!
micheal kI didn’t like the mobile app. I complained about 90% and the app froze
Frank SAndrew was very professional and accommodating to my wife and me for our rentals. We needed a truck for an extra day, and one was provided to us without any problem. I would recommend Pepp Motors as a U-Haul provider to anyone needing service for them.
ted rExcellent customer service, truck was clean and ready when I arrived. Thank you!
Sandra CGreat service
Cal DEquipment was dirty due to inclement weather. This was unavoidable. The pickup location staff was great, they bent over backwards to help us.
Joseph LReceived prompt service at counter upon arrival for pickup. Truck was available as time requested. No hassles with returning truck at drop off.
Rick CExcellent service even when dropping off moments before official closing time.
Keith ATold I had to put an app on my phone to return on Saturday. The app wouldn't load on my Android phone. My wife and I returned the trailer Saturday evening at 7:00 but we were charged for Sunday (1-29-22) even though we returned it Saturday. That's just WRONG.
BILL HVery professional
calvin dEveryone at Pepps is so great friendly and helpful! They made this so easy for me. ☺️
Maureen BNothing. Guys were great and very helpful.
Robert MWas charged twice but after one phone call that error was corrected
michael kHelpful, had what we needed when we needed it. Thank you.:)
donald hWent to pick up the trailer and it had a flat tire. Pepp Motors were completely unaware that it had a flat tire. Got on the road late because of the wait to get the tire fixed.
Gary AA huge thanks to the guy who hooked up and the unhooked the trailer.
Robert RVery friendly and easy to work with.
Andrew MVery nice staff u haul is awesome
Brannon SMade adjustments to my moving plans They handle all the changes and had extra equipment available..
Larry BI called and changed my drop off time from 4 pm to 6 pm, was told everything was peachy and then when I dropped off my trailer at 6, my drop off location was not open. I left a voicemail at 5:45 stating that I had arrived on time and that I would leave the trailer in the lot - the next day I was charged for an extra day as well as an “after hours” fee. Customer service would not refund me. I am very displeased.
Scott PPepp Motors has consistently provided well-maintained and readily available Uhaul trucks for our business. They have great customer service and are centrally located. I highly recommend!
Zachary SGreat location. But corporate uHaul may try to switch you to another location further away because they can't "guarantee availability". This location told me they had a 26' truck available on that day, and they did (I went in and talked to the workers at the location). But corporate uHaul kept trying to move me to another location that was further away, and they tried twice to do this. I'm not sure what is up with their system, but the actual on-site workers were super helpful and friendly.
Eric HPepp did an outstanding job. No improvement possible.
Anthony WNothing! The drop boxes are super easy to use
Matthew Fvery friendly and open very easy
steve kHad severe issues with the app while both picking up and returning. I wasted 30 minutes out of my day just sitting in my car trying to get it to load. $20.00 "after hours service fee" wasn't mentioned anywhere and is honestly a scam. It's not like I had to get help from a desk person and I shouldn't have to pay this fee.
Danielle Atell the people better about your contrac.
JIM HEasy check out and check in. Equipment performed flawlessly. Staff was very friendly, helpful, courteous & knowledgeable. Will use this location again.
Ray BNo rental blankets on hand, location that was mentioned where I could pick up rental blankets wasn't open, and wouldn't be until my rental was almost over.
Nathan KWe are not that tech savvy. Returning was a time for us🙄. Should be a way to make that a little easier.
Bruce WContinue being friendly and helpful
Paul MRefund the extra day rental that we didn't use. Traverse City MI dropoff at chums corner would not refund the unused days rental fee.
james pEquipment was double parked while location was closed, so had to substitute a different truck. Online app is unreliable. Truck was nice. Hold times with Uhaul we're long though staff was friendly and helpful.
David SMore money and less service. Common sense people.
JEFFREY C