I have never rented a u-Haul truck for $19.95 and also had to pay mileage. That made this a very expensive move. I don't think I'll use u-haul again when you have to pay for the truck and then you have to also pay for mileage.CATHY L.
Customer Reviews for Pepes Truck Shell & Accessory Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Angela C.
Trailer worked well, pull straight, well maintained.DAVID K.
El cliente no dejó un comentario.PAYTON M.
El cliente no dejó un comentario.JERRY L.
El cliente no dejó un comentario.EDUARDO T.
#ThankYouForYourTimeAndSupport #TremendousSacrifices #BeSafeOutThere #BestOfLuck #EveryOneDeservesAnOpportunity #Congratulations Continue having a blessed, safe, grateful, great and Happy Holidays 2021 folks!EDUARDO A.
El cliente no dejó un comentario.JOSUE A.
El cliente no dejó un comentario.BENJAMIN K.
Very good serviceMarco O.
Nothing. Very great customer service.RODOLFO V.
Tell the Customer upfront about the final billing. They ere very different with my experience at U Haul in National city, CANESTOR M.
El cliente no dejó un comentario.RICARDO L.
El cliente no dejó un comentario.Eduardo C.
The dealer did. It have any after hour drop off for the keys. I dropped the vehicle off at 3:50pm Saturday they did not communicate what time the would be open the next day. And their website indicated they were closed I tried to call twice unable to leave a message and I callled another location to bout notes. The owner then tried to charge me for 2 additional days when one they were closed Sunday and when I got to the location at 12 pm Monday he tried to over charge very displeasedKEIRINGTON P.
The Pepes (father & son) were very friendly and helpful. Gracias.MANUELENRIQUE G.
El cliente no dejó un comentario.CYNTHIA V.
El cliente no dejó un comentario.OSCAR V.
Extraordinario servicio al clienteCedale T.
Very helpful and easy to work with. Awesome service.MICHAEL P.
El cliente no dejó un comentario.JUDY C.
El cliente no dejó un comentario.John F.
Very efficient. My transition was made easier! THANKSCINDY E.
Reserved equipment online for a location by my home weeks in advance and was told two days before move that I had to pick up from a location not at all close to my home. The online reservation process is pointless.James S.
Vehicle was reported to have a full fuel tank but in reality it was 2 gallons short of being full. Provider didn't seem to be concerned about this.Kim A.
It would be awesome if Sunday's were open. Also if Saturday's they open much earlier.MOISES C.
The look around feature does not show Pepes which caused confusion. Second, I confirmed the reservation with uHaul only to find the vehicle I selected was not available. Ended up with a great vehicle but was concerned they were doing a bait and switch. Ended up with a great vehicle. Checkin was quick and easy.Kim A.
El cliente no dejó un comentario.KATY V.
Not too much I can think of, service was expedite and professional, right on the money. Personal was attentive and clear with answers. Thank you!!!!JUAN S.
El cliente no dejó un comentario.HERMES O.
no commentsDENNIS M.
Excellent serviceMICHAEL G.
The app won't let you upload the documents you need in order to proceed with accessing your truck.Crystal P.
El cliente no dejó un comentario.GABRIEL M.
El cliente no dejó un comentario.LORENA R.
El cliente no dejó un comentario.Carlos G.
Excellent serviceGERMAN H.
Just keep up the excellent service and attention to detail. The vehicle was there as promised, clean and ready to be driven. Customer service; Great. Billing was clear and prompt. And overall a great customer service and a very professional and pleasant experience from PepÃ©'s Truck!!!! Thank you so much!!!!JUAN S.
There were two men working and neither were wearing masks. I thought they'd put one on when they saw a customer, but they didn't care and continued helping us without one on. Easy, fast and nice service besides that.Georgina F.
Great customer service, friendly family owned. Would do business with them again!FIDELMAR C.
El cliente no dejó un comentario.Constance E.
El cliente no dejó un comentario.JUAN N.
Nothing everything was exceptionalCesar B.
The questions asked on the app for a mobile pick up could have been done prior to arrival. The wait period and prices put me behind schedule. Once in the rental it did not have any of the equipment requested and had to wait until facility opened, 2 hours later. The movers, purchased through U-Haul, we're 3 hours late. Combined, caused me to be very behind schedule, resulting in being charged an extra day rental.Jesus M.
El cliente no dejó un comentario.RONALD O.
good people, nothing i can recommend.richard R.
El cliente no dejó un comentario.Irene J.
Good customer serviceMAURICIO C.
El cliente no dejó un comentario.Darren H.
The service was the best and wanted to accommodate me in anything I needed. I will always return to Pepe's location for any uhaul needs in the future, they are a great access to your franchise. Thank you kindly, Donna SemonchukDONNA S.
Good, quick service on drop off. There maybe 10 minutesforest S.
The gentleman who helped me was very nice and respectful.Sergio F.
El cliente no dejó un comentario.Sean L.
This location has very little space, they hardly have room for a couple trucks and maneuvering was very difficult. I only picked up a car tow dolly here. I picked up my truck from the Lemon Grove location. That is an excellent location. Plenty of space, professional people, well organized, lots of inventory, clean. The opposite of the Chula vista one.Todd B.
El cliente no dejó un comentario.Marco C.
El cliente no dejó un comentario.Howard S.
El cliente no dejó un comentario.ARON Y.
Muy mala atenciÃ³n al cliente.El joven que me atendio apenas se le entiende por quÃ© habla entre dientes y no da informaciÃ³n de nada a menos que le preguntes.Y cuando le preguntas te contesta sin amabilidad.Ni siquiera saliÃ³ a entregarme el equipo al estacionamiento.Realmente esta agencia le quita puntos al excelente servicio que eh recibido en aÃ±os pasados en las rentas de sus equipos.NERI R.
Very friendly and helpful staff. Staff explained procedures for return of truck.ANDRES M.
El cliente no dejó un comentario.TROY F.
El cliente no dejó un comentario.jennifer F.
El cliente no dejó un comentario.Xavier P.
El cliente no dejó un comentario.Luis L.
Drop the siteSTEPHEN C.
El cliente no dejó un comentario.patricia C.
They were very niceSHANTAY W.
El cliente no dejó un comentario.Danny O.
El cliente no dejó un comentario.Franchesca T.
El cliente no dejó un comentario.Franchesca T.
El cliente no dejó un comentario.Cornel G.
El cliente no dejó un comentario.Mark E.
They are too busy. Not enough focus on customer service. Waited for 45 minutes to be helpedGerman D.
Nothing to improve. Excellent customer service!Xavier C.
El cliente no dejó un comentario.Erika I.
El cliente no dejó un comentario.Shannon W.
El cliente no dejó un comentario.ALEJANDRO C.
Not charge customers for furniture and utility dollies when not providing them.ruben S.
Check the fluids before renting out the trucks!julian T.
Very nice staff.TONY V.
Jose was awesome. Processed my rental right away, explained everything and when I returned the truck, he checked me out and I was on my way. The whole experience couldn't have been better.Steven I.
El cliente no dejó un comentario.BRANDON M.
Reduce price per mile.Bela B.
El cliente no dejó un comentario.Juan M.
Everything was fine!Teresa R.
Small operation but service was good.Edward L.
Bringing coffeeLuis M.
Everything was good. Thank you!Andrea F.
El cliente no dejó un comentario.Yamile M.
I just recommend some minor notifications about the vehicle; headlights will automatically engage when it's dark, and interior cabin room lights will automatically turn off in a minute or two after exiting the vehicle, etc...But overall, everything was splendid.Gerald O.
The employees at Truck Shell and Accessory Center were very professional and helpful. But their location is too cramped to make picking and dropping off trailers easy. My is 22 feet long and it was very tight maneuvering in their yard to hook up the trailer. They had to move a rental truck in order for me to make the swing out of the lot once I was hooked up. again they were helpful and professional, but their location is not ideal for long pickups to maneuver when hooking up rental trailers.Samuel B.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.victor C.
El cliente no dejó un comentario.Guadalupe E.
Everything trying to set book it was good just trying to pick the vehicle was troubling because i kept providing the information that was asked and it kept asking me to do it again That took nearly 35 minutes which passed the time i had requested to pick up the uhaul But in the end i was able to move the things i needed so I'm satisfiedManuel C.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.Terry L.
El cliente no dejó un comentario.TOM T.
10' truck did not have a ramp. Would've been VERY helpful to know.Stephen H.
Find a less congested location.Robert A.
PEPE WAS EXTREMELY HELPFUL AND VERY NICE TO DEAL WITH. THE BEST EXPERIENCE I'VE EVER HAD WHILE RENTING VEHICLES.LUIS L.