Customer Reviews for Pepes Truck Shell & Accessory Center
(U-Haul Neighborhood Dealer)

264 comentarios

236 Broadway St   Chula Vista, CA 91910

(619) 476-7362

Horario de oficina

  • Mon-Fri: 9 am–5 pm
  • Sáb.: 9 a. m. - 3 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(619) 476-7362

236 Broadway St
Chula Vista, CA 91910

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–5 pm
  • Sáb.: 9 a. m. - 3 p. m.
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

GASTON A 
Clasificación:
5.0

When I got to Pepes to pick up my trailer (5x8) I noticed one tire had some unusual wear. This made me a little nervous since I was going to be towing it across the U.S. They tried to get the tire replaced and were in the process of that when I guess another cross country one-way trailer showed up with almost brand new tires. I want to say thanks and Pepes did not let me down. The trailer made it cross-country without a hitch.

MICHAEL D 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA F 
Clasificación:
2.0

Had to go to three locations only to find that they didn't have the truck that I had reserved. Then I got a truck that was almost out of gas. Less than 1/8 tank.

JAMES J 
Clasificación:
3.0

El cliente no dejó un comentario.

CARMEN R 
Clasificación:
4.0

El cliente no dejó un comentario.

Will C 
Clasificación:
5.0

Great service from Pepe and son !!

AGUSTIN G 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbin L 
Clasificación:
5.0

Friendly and helpful.

Cecilia V 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary D 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth L 
Clasificación:
2.0

I drove only 21 miles and was charged a lot more than the Santee location which i drove way past 50 miles.

Billy P 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G 
Clasificación:
5.0

Courteous Representatives. Very informative. Able to take care in my last minute needs.

Rick G 
Clasificación:
5.0

The location made it easy and convenient for us to get our truck and be on our way with our move. The agent was helpful and friendly.

rosanne r 
Clasificación:
5.0

Gracias

william s 
Clasificación:
5.0

Very prompt and courteous service, a very good experience!! 👍👍

Bob B 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri R 
Clasificación:
1.0

I was supposed to pat $57.00 for the rental truck was returned and apparently stolen from the location I called on the 10th after being informed that it was not there a few days prior to receive no answer only a 6000 plus dollar bill.

Romeo G 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen A 
Clasificación:
5.0

El cliente no dejó un comentario.

javier e 
Clasificación:
4.0

The staff was very friendly, otherwise nothing to really comment on .

Van S 
Clasificación:
5.0

It was very easy to make the drop off.

John P 
Clasificación:
1.0

Terrible experience since I never requested a UHAUL and never received one.

Lorenzo C 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas H 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert V 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine G 
Clasificación:
3.0

This location doesn't have after hours drop Off and because of that I had to pay an extra day. When I called to have them help me, they didn't help me at all.

Yvainh T 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernesto F 
Clasificación:
5.0

El cliente no dejó un comentario.

guadalupe b 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTIN R 
Clasificación:
5.0

El cliente no dejó un comentario.

Guadeloupe B 
Clasificación:
5.0

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Mark T 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald C 
Clasificación:
3.0

El cliente no dejó un comentario.

Ivan C 
Clasificación:
5.0

Staff was very helpful.

Florando F 
Clasificación:
3.0

The passenger side mirror would not move, so it couldn't be adjusted. The windshield wipers were not good.

Adam B 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon A 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney M 
Clasificación:
1.0

Very dirty and a ton of ants everywhere!

Ebony H 
Clasificación:
3.0

El cliente no dejó un comentario.

leo l 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris J 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos V 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack S 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN K 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio L 
Clasificación:
1.0

El cliente no dejó un comentario.

Jennifer S 
Clasificación:
5.0

Great service thank you for your patience

Ana P 
Clasificación:
3.0

I have never rented a u-Haul truck for $19.95 and also had to pay mileage. That made this a very expensive move. I don't think I'll use u-haul again when you have to pay for the truck and then you have to also pay for mileage.

CATHY L 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C 
Clasificación:
5.0

Trailer worked well, pull straight, well maintained.

DAVID K 
Clasificación:
5.0

El cliente no dejó un comentario.

PAYTON M 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY L 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO T 
Clasificación:
5.0

#ThankYouForYourTimeAndSupport #TremendousSacrifices #BeSafeOutThere #BestOfLuck #EveryOneDeservesAnOpportunity #Congratulations Continue having a blessed, safe, grateful, great and Happy Holidays 2021 folks!

EDUARDO A 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSUE A 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN K 
Clasificación:
5.0

Very good service

Marco O 
Clasificación:
5.0

Nothing. Very great customer service.

RODOLFO V 
Clasificación:
3.0

Tell the Customer upfront about the final billing. They ere very different with my experience at U Haul in National city, CA

NESTOR M 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO L 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo C 
Clasificación:
1.0

The dealer did. It have any after hour drop off for the keys. I dropped the vehicle off at 3:50pm Saturday they did not communicate what time the would be open the next day. And their website indicated they were closed I tried to call twice unable to leave a message and I callled another location to bout notes. The owner then tried to charge me for 2 additional days when one they were closed Sunday and when I got to the location at 12 pm Monday he tried to over charge very displeased

KEIRINGTON P 
Clasificación:
5.0

The Pepes (father & son) were very friendly and helpful. Gracias.

MANUELENRIQUE G 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA V 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR V 
Clasificación:
5.0

Extraordinario servicio al cliente

Cedale T 
Clasificación:
5.0

Very helpful and easy to work with. Awesome service.

MICHAEL P 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY C 
Clasificación:
5.0

El cliente no dejó un comentario.

John F 
Clasificación:
5.0

Very efficient. My transition was made easier! THANKS

CINDY E 
Clasificación:
3.0

Reserved equipment online for a location by my home weeks in advance and was told two days before move that I had to pick up from a location not at all close to my home. The online reservation process is pointless.

James S 
Clasificación:
5.0

Vehicle was reported to have a full fuel tank but in reality it was 2 gallons short of being full. Provider didn't seem to be concerned about this.

Kim A 
Clasificación:
5.0

It would be awesome if Sunday's were open. Also if Saturday's they open much earlier.

MOISES C 
Clasificación:
5.0

The look around feature does not show Pepes which caused confusion. Second, I confirmed the reservation with uHaul only to find the vehicle I selected was not available. Ended up with a great vehicle but was concerned they were doing a bait and switch. Ended up with a great vehicle. Checkin was quick and easy.

Kim A 
Clasificación:
5.0

El cliente no dejó un comentario.

KATY V 
Clasificación:
5.0

Not too much I can think of, service was expedite and professional, right on the money. Personal was attentive and clear with answers. Thank you!!!!

JUAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMES O 
Clasificación:
4.0

no comments

DENNIS M 
Clasificación:
5.0

Excellent service

MICHAEL G 
Clasificación:
3.0

The app won't let you upload the documents you need in order to proceed with accessing your truck.

Crystal P 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL M 
Clasificación:
3.0

El cliente no dejó un comentario.

LORENA R 
Clasificación:
3.0

El cliente no dejó un comentario.

Carlos G 
Clasificación:
5.0

Excellent service

GERMAN H 
Clasificación:
5.0

Just keep up the excellent service and attention to detail. The vehicle was there as promised, clean and ready to be driven. Customer service; Great. Billing was clear and prompt. And overall a great customer service and a very professional and pleasant experience from Pepé's Truck!!!! Thank you so much!!!!

JUAN S 
Clasificación:
2.0

There were two men working and neither were wearing masks. I thought they'd put one on when they saw a customer, but they didn't care and continued helping us without one on. Easy, fast and nice service besides that.

Georgina F 
Clasificación:
5.0

Great customer service, friendly family owned. Would do business with them again!

FIDELMAR C 
Clasificación:
4.0

El cliente no dejó un comentario.

Constance E 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN N 
Clasificación:
5.0

Nothing everything was exceptional

Cesar B 
Clasificación:
2.0

The questions asked on the app for a mobile pick up could have been done prior to arrival. The wait period and prices put me behind schedule. Once in the rental it did not have any of the equipment requested and had to wait until facility opened, 2 hours later. The movers, purchased through U-Haul, we're 3 hours late. Combined, caused me to be very behind schedule, resulting in being charged an extra day rental.

Jesus M 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD O 
Clasificación:
5.0

good people, nothing i can recommend.

richard r 
Clasificación:
4.0

El cliente no dejó un comentario.

Irene J 
Clasificación:
5.0

Good customer service

MAURICIO C 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren H 
Clasificación:
5.0

The service was the best and wanted to accommodate me in anything I needed. I will always return to Pepe's location for any uhaul needs in the future, they are a great access to your franchise. Thank you kindly, Donna Semonchuk

DONNA S 
Clasificación:
4.0

Good, quick service on drop off. There maybe 10 minutes

forest s 
No se han enviado comentarios para esta ubicación.

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