Customer Reviews for Pep & Sashas Auto Inc
(U-Haul Neighborhood Dealer)

124 reviews

188 Warren St   Roxbury, MA 02119
(Located near Dudley Station No overnight Dropoff)

(617) 892-9942

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(617) 892-9942

188 Warren St
Roxbury, MA 02119
(Located near Dudley Station No overnight Dropoff)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The Uhaul reservation site allowed me to reserve 3 sets of furniture blankets, but the pick-up location had none. I also called ahead to another location to rent some, was told they had some, got there and was told they had none (and haven't for weeks)... It's pretty ridiculous that the reservation site allows you to book equipment that isn't in stock at all. AND to be told on the phone that it's in stock, drive over, and be told otherwise... The truck was in poor condition. When I tried to go through the mobile portal to verify the condition, the website would not load after trying multiple times. I just had to leave because I was already going to be behind schedule to find blankets elsewhere. Gas tank was only 3/8 full, two indicator lights were on for the battery and engine. Low tire pressure in the front right wheel. I get it that these are heavily used, beat up trucks, and I don't need some luxury hauler. But worst of all was that there was still objects left behind in the trailer... A large area rug and old microwave were in the back. We had to remove them and dispose of them ourselves once we realized when we got it back to our office to load up. The guy at the rental location was nice and helpful. But the lack of communication about equipment availability on the Uhaul site, and general equipment condition was very poor.

Nicholas J. 
Rating:
1.0

I will not be recommending anyone, the U-Haul truck broke down. i wasn't able to turn it on, until I had to jump it.

Jose I. 
Rating:
1.0

Recently a ticket of $138 added to card but I didn't receive any ticket within the time period of my booking. Neither I parked illegally nor I received any speeding ticket. This is a false charge added to my card.

Pranav K. 
Rating:
1.0

Customer did not leave a comment.

Desiree D. 
Rating:
5.0

Customer did not leave a comment.

Flavio T. 
Rating:
5.0

Keep certain equipment in the truck.. like dollies, and straps to tie stuff down.

Benjamin P. 
Rating:
3.0

Customer did not leave a comment.

VANIA S. 
Rating:
5.0

Customer did not leave a comment.

Molly S. 
Rating:
5.0

Very helpful at location

lance W. 
Rating:
5.0

Pep was very nice and accommodating since we had to rent a truck last minute. He took time to explain the controls and safety features. Will definitely rent from Pep & Sasha's again if the need arises.

LEONARD F. 
Rating:
3.0

Friendly and helpful staff.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn L. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great manager for shop. Pick up process went very smoothly.

John B. 
Rating:
2.0

Merchant was rude to me. Inside of van was dirty. When I asked for furniture pads, merchant said I should have asked for them in the beginning when I first got the keys. Upon return, merchant asked me in a demanding way, where are the rest of the pads? I told him I was going to keep them and he threatened that I would be charged a bunch of money. I told him he was being rude and he denied it and said he was just telling me. He needs to work on his customer service skills. I have a few pads at my house and would be happy to return them. I forgot they were rentals and didn't think it would be a problem to keep a few to finish my move.

Benjamin P. 
Rating:
1.0

The person who assisted is very dishonest, he mark that the truck has 70603 miles when it was 70616 ml, unfortunately even when we can prove it when we arrived he didn't even let us talk, he pretends tobe too busy, this was the first time that we rent a u-haul truck and we didn' pay attention to this Detail into we check the video we make to how much gas the truck need. And yes before we leave the place where they have the truck we made a little video, because it has some light on and also so can add the same amount of gas back.

Manuel M. 
Rating:
4.0

I used the app. UHaul is collecting too many personal information for rental, much more than what a typical rental car company would ask. Too many questions during and return process.

Muthuswami S. 
Rating:
5.0

Customer did not leave a comment.

Joel E. 
Rating:
5.0

Excellent service but the interior of the van could have been a bit more cleaner before rental.

STEVEN K. 
Rating:
5.0

The Agent Was very efficient.

Garnette J. 
Rating:
4.0

Customer did not leave a comment.

EDMOND G. 
Rating:
5.0

Customer did not leave a comment.

arlene C. 
Rating:
5.0

Customer did not leave a comment.

Athena Z. 
Rating:
2.0

Train, brief and teach your agent or client to be professional; smile with customers, know his tasks and respond to the guests needs and expectation. He must learn customer service. He has to stop being very rude to people for no reason: Attitude or mental disorder...?

Hinault M. 
Rating:
1.0

They called my phone5 times asking me the same questions I will never recommend anybody sorry

Anthony M. 
Rating:
5.0

i would not change any thing it,s in my area and mostly always available

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
1.0

Customer did not leave a comment.

ZHAO C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

vehicle is always clean and usually available

BARBARA P. 
Rating:
5.0

I have already recommended this location to several people! The check through process was amazingly quick. I can honestly say I've never, ever gotten a truck from U-Haul this quickly. The truck was clean and completely functional. Whenever I need U-Haul in Roxbury, I"m going to Pep and Sashas!!

David W. 
Rating:
5.0

deliver with a full tank

BARBARA P. 
Rating:
1.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Carlton S. 
Rating:
3.0

Keep customer updated as the date of renting arrives so there's no confusion or fear that you may not have the uhaul

Seth R. 
Rating:
5.0

I am very satisfied with the service since i,ve been coming to your establishment good work,Barbara Price.

BARBARA P. 
Rating:
5.0

nothing. it was great

Michael S. 
Rating:
5.0

everything went totally smooth

Amy T. 
Rating:
1.0

This owner told me flat out, it was an inconvience for him to be doing this as everything belonged to the location on Mass Ave in Dorchester. Which is usually where I go and have always had a wonderful experience with. He then went on to argue with me over company policy when it was very clear he was in the wrong. He almost didn't t change the estimated miles traveled “because I already clicked by it” ......? What? Upon my return, NOT S WORD WAS SAID TO ME. A receipt was handed to me and that was after he spent 10min parking the van the exact way he wanted it. I believe he over charged us too which I need someone to help me with as I've never gotten a receipt from a uhal like this.

Landreth N. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Service was pleasant and quick glad to have it in my neighborhood.

Tamika R. 
Rating:
5.0

Customer did not leave a comment.

Joyce P. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Nothing everything was great.

Belinda M. 
Rating:
5.0

Everything was top-notch as far as I'm concerned.

Franklin S. 
Rating:
1.0

Poor customer service--The owner gave me a hard time because I wanted to pick up the truck at the time I booked for and not before. He was rushing when I got there and barely explained anything to me. The truck's mirrors were broken and there was thrash inside the truck.

Ricardo G. 
Rating:
4.0

Customer did not leave a comment.

mamadou C. 
Rating:
5.0

If it wasn't for the gentleman at this location helping me, I never would have gotten my truck that I reserved a month prior. I had reserved it with the self check-out option, however the process never worked for me because it said a vehicle wasn't assigned to my reservation. I was physically standing between two trucks of the same variety that I had reserved, so of course that didn't make sense to me. I called the number that it told me to call; no answer; left a voicemail; and DID NOT receive a call back EVER. This is extremely unprofessional. If it wasn't for the gentleman who runs Pep & Sashas working with me (and he actually needed to CANCEL my initial reservation and start the process all over again as if a new reservation), I never would have gotten a truck. This self check-out process needs to be reevaluated ASAP.

ILANA B. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah L. 
Rating:
5.0

Customer did not leave a comment.

WANDA P. 
Rating:
5.0

Was a little left in the dark about the rates seems like i got charged a bit more than i should have.

Errol S. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON S. 
Rating:
4.0

Customer did not leave a comment.

Genneane G. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Nicole M. 
Rating:
4.0

I appreciated that Mr. Cora's office was open and ready to do business, it was early in the morning. Mr. Cora processed the rental transaction quickly and professionally.

Leslie E. 
Rating:
3.0

Customer did not leave a comment.

JASMIN A. 
Rating:
3.0

Customer did not leave a comment.

Chimica D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

I requested a pick up at 8. The place wasn't open until 830. Although service and check out was quick, the wait wasn't appreciated.

Malcolm J. 
Rating:
3.0

$.89 per mile is way too high! And what is CCF fee?

EUGENIE M. 
Rating:
5.0

Customer did not leave a comment.

VIATCHESLAV A. 
Rating:
3.0

Customer did not leave a comment.

yijiao Z. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Great friendly, hassle free service

Dedrick R. 
Rating:
4.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
4.0

This location could definitely use a lock box

Shaun H. 
Rating:
2.0

Van was brand new, but interior was not cleaned; popcorn on floor. Location closes at 6 p.m. and not official key drop box. Felt uncomfortable leaving van on street, open, with key placed under seat as per owner's instruction. No discount offered for early return 6 hrs for a one-day rental. Owner not present to discuss issues of rental.

Roger D. 
Rating:
4.0

Customer did not leave a comment.

Elias V. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

EDIAN L. 
Rating:
3.0

The only thing didn't expect to pay this much for half day but it's okay I'm satisfied

BERHANU H. 
Rating:
5.0

Customer did not leave a comment.

sue B. 
Rating:
4.0

Customer did not leave a comment.

GEORGE H. 
Rating:
4.0

Helpful and courteous.

RICCARDO W. 
Rating:
3.0

Customer did not leave a comment.

ELIZA B. 
Rating:
5.0

Great staff and location, well maintained truck. Definitely recommend.

Artemis B. 
Rating:
3.0

Verify that the outgoing contract information matches what is displayed in the vehicle e.g., correct fuel content and mileage.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

no improvements.

barbara B. 
Rating:
5.0

Customer did not leave a comment.

MAZYAR K. 
Rating:
4.0

Customer did not leave a comment.

Willie R. 
Rating:
5.0

Customer did not leave a comment.

lois R. 
Rating:
5.0

Amazing customer service!

HERIBERTO O. 
Rating:
4.0

Customer did not leave a comment.

ISHYEA G. 
Rating:
3.0

Customer did not leave a comment.

TILITHA R. 
Rating:
5.0

Very nice, friendly and professional.

jacquelyn A. 
Rating:
4.0

later drop off hours, would help out staff was good! Thanks

ANGELA G. 
Rating:
4.0

Quick easy service

OWEN C. 
Rating:
5.0

Great customer service!..truck was ready even I arrived 30min early.

ASTER B. 
Rating:
3.0

Customer did not leave a comment.

Elias S. 
Rating:
5.0

Its always great dealing with Pep. He is very pleasant and professional. Thank you!

LOIS R. 
Rating:
4.0

Customer did not leave a comment.

EMANUEL C. 
No reviews have been submitted for this location.

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