Very poor customer service all the people I dealt with were extremely rude and not understanding and I will not use uhaul againChristopher J.
Customer Reviews for Penticton Brake And Wheel
(Distribuidor de U-Haul del vecindario)
Penticton, BC V2A7N9
(@ Industrial Pl)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.- dom.: 9 a. m. - 12 p. m.
- 5/21/2022: 9:00 a. m. - 10:00 a. m.
- 5/22/2022: 9:00 a. m. - 5:00 p. m.
- 5/23/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not sure what you can improve. The van could have been a little cleaner. Kevin was very knowledgeable and friendly. The paper work was quick and easy.BENNY W.
El cliente no dejó un comentario.Glen O.
Great service. Easy pick up and drop off.Connor G.
El cliente no dejó un comentario.Ron D.
I had the best Uhaul rental experience ever at this location. I would go out of my way to rent a uhaul from this location again. Excellent customer service.Matthew L.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.SCOTT T.
This location is a THREE HOUR drive each way to go pick up the truck. I don't care what the contract says. This is ridiculous. $82 in gas just to get the truck. Then pay for the fuel in the truck to get you to your start point. What can you do to improve? Start by scheduling vehicles to be where they are suppose to be when needed. Don't give your customers false hope/impression that they have reserved a truck and have things under control. Don't wait until the last minute (5:30pm) the day before requiring them to drive long hours just to get their vehicle. And to top it off don't have an agent, any agent (Sam) give you the option of â€œYou can always cancel the reservation. â€œtake it or Leave itâ€.Bruce M.
Store called the day before to confirm and truck was ready when I arrived. When I returned it it hassle free Great jobGreg G.
Truck smelled very strong of smoke the tank was completely empty cost 400 dollars to fill upon renting it. Then I was charged 106 dollars to fill up the tank upon return I will be posting it to everyone and never use uhaul againBrian R.
Great service. Everything clear and efficient. Appreciate advice on where to park my car. And the extra taking the truck down street to me where I parked car.MATTHEW D.
El cliente no dejó un comentario.Julie R.
The truck felt like it needed mechanical repair. Squeaky and unstrudy The mobile pick up was not available The owner was rude and abrasive.Andrew F.
El cliente no dejó un comentario.Bill D.
I reserved the trailer at kelowna but the day before I go pick up they call me said no trailer available at kelowna and I have to go Penticton to pickup. The customer service said will ask their manager to call me but no one call me at the end.Tommy W.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.stacey R.
El cliente no dejó un comentario.James W.
I noticed half way through the trip that the back break light was out.Jennifer C.
All good.James A F.
El cliente no dejó un comentario.todd P.
I was completely satisfied with my experience today. My truck was ready for me and the guys behind the counter were fantastic to deal with. I will be using the Penticton U-Haul again for sure.Brad S.
El cliente no dejó un comentario.Gregory H.
Best locationAllen B.
Everything was great.Heather P.
This issue wasn't the fault of the manager at this site. The trailer we rented had issues: door worked poorly, trailer leaked and wiring harness was faulty. Apparently Uhaul sends their worn out equipment to locations for unsuspecting customers to rent. This cost us a lot of money to deal with. I would be very reluctant to risk renting a trailer from Uhaul again. Will be following up with Uhaul.Robert M.
El cliente no dejó un comentario.Gregoire L.
El cliente no dejó un comentario.Gerald H.
The truck I had booked wasn't available when I went to pick it up. Waited 30 mins for the clerk to actually get someone on the uHaul line. The truck I had booked was out of service but she had tried for several days to let UHaul know but couldn't get through. Nine if this was her fault. As a result, I had to drive an extra 60 kms overall, incur the extra mileage and gas, spend an extra 90 mins doing this, and when I asked for a discount at the next location I was told rudely to â€˜take it up with UHaul'. Aren't your outlets representing you? So aren't they UHAul? Poor experience for sure.Miguelle R.
Good selection of equipment. Central location. Made our in town move easy.David H.
El cliente no dejó un comentario.MAYA L.
El cliente no dejó un comentario.Brian N.
Booked a trailer over month in advance . Turns out they call me a day prior to pickup that I have to do a 2 hour round trip Definitely wasn't impressedWENDY H.
The place was dirty. The person that handled me was excellent though.Allan M.
Have the equipment at the location requested and not make the customer drive an hour out of their way to pick up the rental. I reserved in Kelowna a week in advance and had to drive to Penticton to puck up the trailer with inly 25 hours notice.Calvin D.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Edwin D.
El cliente no dejó un comentario.Kevin K.
I had to drive 70 km to pick up the truck. was told i can drop the truck off at any location in Wataskiwin Alberta. The first place i went to drop the truck off at they said i had to take it to the other place.Larry T.
Fast and efficient! Thank you!larry H.
El cliente no dejó un comentario.Gregory H.
The trailer door wouldn't close. We returned the trailer the same day we rented it and then got a phone call 3 days later wanting to know where the trailer was. Terrible equipment and terrible serviceJenelle S.
Friendly people, very helpful, thank you.Don L.
El cliente no dejó un comentario.Neal P.
El cliente no dejó un comentario.gisela S.
El cliente no dejó un comentario.Sarah H.
It is a very tight squeeze for parking return vehicles so it is good to ask the rep where to park ahead of time.Alan M.
Excellent operator!Allan S.
El cliente no dejó un comentario.GEORGE G.
We rented the truck for one day and needed it a second day. They were awesome to work wCINDY W.
dude lied about gas and over charge me cool dude con artist, no mats or any moving supplies. was pretty awful sorry.JAMIE L.
El cliente no dejó un comentario.Lucas V.
El cliente no dejó un comentario.BRIAN B.
Picking up the truck was the quickest and most efficient rental we've ever experienced.RONI S.
Overcharged on mileage and an extra day even though it was returned same day.ROBERT R.
The guy was super helpful and very accommodating. This has been the 2nd time I've rented from them and would definitely recommend.CURTIS P.
El cliente no dejó un comentario.ROSS W.
It was easy to reserve, easy to pick up and drop off as well. The guys in the shop were friendly and helpful. Will definitely use again for my uhaul needsJENNIFER B.
Nothing, the location was fantastic at getting us setup and going !DAVID K.
This person went above and beyond. They made what could have been a very bad situation for us very good by being patient and kind. Thank you!!!!Bruce F.
El cliente no dejó un comentario.KERI-LYNN B.
El cliente no dejó un comentario.REBECCA M.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.KERRY R.
The inside of the cargo van was dirty. The back deck took me half an hour to sweep out the van. It had dirt, pebbles and bits of wood.ROBERT O.
El cliente no dejó un comentario.RAYMOND S.
El cliente no dejó un comentario.GREGORY W.
El cliente no dejó un comentario.JEFFERY C.
Truck was in good condition for the 2,000 mile trip.ROBERT S.
El cliente no dejó un comentario.DONALD I.
El cliente no dejó un comentario.CHRISTINE H.
Dirty truck. Dropped off truck in Kelowna and told "all good" Received an email of non return What the fuck..... Truck was finally found Head office advised me I returned to the wrong location 70 km away from my location. I have used uhaul 3 times and every time there have been massive mistakes costing me sooo much time and stress. Never again...RENE B.
El cliente no dejó un comentario.NATHAN G.
The owner was rude and not helpful at all he did not have any blankets, cardboard, tape, his attitude was the worst I have seen at any Uhall in my life, he had a stupid answer to all my questions I ask for the 10 footer truck and he told me nope this one stay here ., I would consider sending the Uhall bord to visite this one, the truck was a hot mess as well loose window gasket on the driver side I told him to cut it , he replied no just close the driver door on it it won't bug you, after 400k in the truck trust me it bug me very muchEMMANUEL D.
El cliente no dejó un comentario.MARK O.
El cliente no dejó un comentario.GEORGE Z.
I thoroughly enjoyed the drive across 3 provinces. Seats were comfortable and the truck was easy to drive. I didn't have a single problem. Thank you for your service at Penticton Brake and Wheel. LindaLinda M.
El cliente no dejó un comentario.MARK F.
El cliente no dejó un comentario.SEAMUS LEO D.
El cliente no dejó un comentario.CORINNE S.
They were great, quick and professional.Glen B.
El cliente no dejó un comentario.ALISON B.
Only down side was I live in West Kelowna and had to drive to Penticton to get the truck.ROBERT C.
El cliente no dejó un comentario.Ella R.
El cliente no dejó un comentario.ROBIN S.
El cliente no dejó un comentario.Bob B.
El cliente no dejó un comentario.APRIL A.
El cliente no dejó un comentario.JOSEPH F.
This truck runs like a bag, very significant hop in the front while driving, dont gouge people with bs chargesDUSTIN T.
Awful services. Will not be renting again and will be putting up a reviewNaleen B.
Didn't inform me that because I picked up the truck 15min that the drop off time would change as well. Returned the truck before the designated time but because it was a couple minutes after the pick up time, I was charged an extra day. Complete bs and unacceptable.Kristen M.
El cliente no dejó un comentario.Ken A.
We drove 26.7 miles and the load was not even full and fuel cost was $84. I did not check the fuel gauge but the contractor said it was full. I got my invoice this morning that said the tank was 7/8 full when I returned it. We literally drove less than a half mile from the gas station to the Uhaul drop off. Either there is something wrong with the truck or a hole in the gas tank. The fuel consumption makes no sense to me. I will be double checking the fuel if I ever rent a uhaul again. I've had better experiences with budget rentalsâ€¦Crystal B.
El cliente no dejó un comentario.gordon R.
El cliente no dejó un comentario.MELINDA N.
No one was at the location and i got charged for gas when I topped it up right before I dropped off.IBOLYA S.
El cliente no dejó un comentario.DOUGLAS B.
El cliente no dejó un comentario.SANDRA I.