Comentarios del cliente para Pembroke Pines Self Storage
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Pembroke Pines Self Storage
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Donna L. en
No comment
Davina P. en
The staff was very helpful with excellent customer service skills.
Bradley B. en
I loved using the mobile check out!! Best way to rent a U-Haul!
Pauline R. en
Nothing, she was great and understanding that moving can be a pain and plans may change. Best location I've dealt with PERIOD.
Celeste W. en
Having rented from UHaul before, the truck seemed a bit sluggish and didn’t drive as well as other trucks previously rented. However, staff was excellent ??
marco M. en
I had placed a truck the night before at another location and there was no key inside lock box. It was very inconvenient. And very little was done other than $50 credit. All my plans changed and today when I picked up I was relieved that it was a great customer experience and great truck. Thank you for this location.
Valerie H. en
The young woman who helped me was very pleasant, courteous and helpful. She is the reason for the excellent review. However, I did not care for the company policy that has me doing the work online when I went there in person not to have to do that. I am quite capable of doing it and could have done it at home as your many emails encouraged but I like true customer service and your company would not get a good rating for this one factor. Thank you though as otherwise my experience was very good.
carlos P. en
Very satisfied,great communication professional staff.
Marguerite T. en
both staff went above and beyond to accommodate my needs.
ELIZABETH L. en
No comment
Kathleen P. en
Everyone has been very helpful and professional. Thanks!
Ursula L. en
The lady that checked me in was very helpful and friendly. I've used them in the past and would definitely refer to a friend.
ALAMGIR A. en
Customer service attitude and better response for customer plus explained customer
Michelli E. en
Facility door on the first floor doesnt open electronically. You need to push it open and only one door was able to open. Thought you might want to look into that as I found it to be a little hassle.
Andrew S. en
I didn't know much about the facility in the beginning I was referred by a friend. And when I got there it was very nice and clean and the people were very nice. I would highly recommend this facility
Nancy W. en
You have the best staff. They are very cordial and helpful and make you feel right at home.
Glenn R. en
The manager and office personnel are the best in the business. They accommodated me on every level and made my experience both very positive and easy. Great group of people. Glenn R
Jessica V. en
The transaction went smoothly. The facility is clean and I found it to be the best option for my needs. I definitely recommend this location!
Janet G. en
After a BEVY OF PROBLEMS I CONTACTED UHAUL WHEN IN ROUTE MY RENTAL BEGAN SWERVING AND SHAKING UNCONTROLLABLY. I JUST AS TOLD TO WAIT FOR INSTRUCTIONS. THAT CALL NEVER CAME. AFTER SITTING IN THE HEAT FOR WHAT FELT LIKE FOREVER. I RETURNED THE RENTAL. I WAS TOLD I STILL HAD TO PAY FOR THE RENTAL AND THE GAS. I WAS CLEARLY UPSET AND KNEW I WAS BRING TAKEN ADVANTAGE OF. I WAS EXHAUSTED FROM THE WAIT, the heat and the verbal abuse. I will NEVER EVER USE OR RECOMMEND UHAUL. THE SUPERVISOR OSCAR ROMERO WAS RUDE AND CONDESCENDING AND THE FACT THAT HE ADDITIONALLY LAUGHED WAS BEYOND UNPROFESSIONAL. I WAS RECENTLY NOTIFIED BY MY BANK THAT SOMEONE FROM UHAUL ATTEMPTED TO CHARGE MY CARD SIX TIMES AN ADDITIONAL FEE. CURRENTLY I AM MAKING A FORMAL COMPLAINT. THERE ARE ALL SORTS OF HIDDEN FEES. DONOT EVER USE UHAUL THEY ARE SCAMMERS SAVE YOURSELF ALOT OF GRIEF AND FIND A REPUTABLE RENTAL COMPANY FOR LESS. UHAUL YOU SHOULD BE ASHAMED AND OSCAR ROMERO RUN TO THE NEXT CUSTOMERS TRAINING CLASS YOU NEED IT. I have one nice thing to say. Thank God I don’t have to use you again ????????????
KATIE W. en
Excellent
Hector A. en
Very nice and helpful employees!
Daniel h. en
I didn't use the storage. So This is just a guess. The people have always been nice when returning a rental truck.
Beverley R. en
Rates for this facility was much higher than the competitors. Found some thing comparabl, and much cheaper. Thanks
Stephanie C. en
It was a quick and easy set up. The storage unit was larger than expected and it was cheaper than assumed. Thanks for everything.
Jeff T. en
Everything is fine. This staff was good, but the online description online led me to believe that the parking was secure. It was actually outside and not gated.
James C. en
Very nice customer service,
Rick W. en
Very friendly staff. Very clean. It seems to me to be a very well run facility. Glad I chose this location!!
ANN D. en
I have utilized this storage facility for over ten (10) years. The staff is knowledgeable and courteous at all times. The facility is always well maintained and clean. Highly recommend this facility
GEOREGE R. en
Was there five years, everything went well
Alexandria T. en
Too expensive
Antonio U. en
Great customer service and attention.
Mary M. en
Personal really friendly units. Are clean conbinience location eeasy access
robert l. en
It is hard to get someone on the phone and if ever you do get someone they are not very knowledgeable about products and rush you off the phone.
NELSON R. en
NA
Tabitha M. en
Very nice and respectful. They were quick and had good customer service.
CHRISTINE C. en
quick and easy to reserve online and then in person check in was simple.
LEONEL I. en
Great Service
WILLIAM C. en
Excellent customer relation by front office personnel Space is reasonably priced and clean
STEVEN T. en
Excellent Staff and Service! Customer Service is A++++++. Very Clean Building and Storage Unit! Highly Recommend this storage facility!
CAROL D. en
very neat and clean good service help
GAIL S. en
Staff Member - Knowledgable, Courteous and accomodating
ERIC H. en
storage facility was very clean and customer service was excellent
KALEEMA D. en
The service was good, and the gentleman that assisted us was very helpful and had excellent customer service.