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Robert W
Customer Reviews for Peachtree Parkway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again frustrating to have my location changed less than 24 hours in advance.
JAMES CStaff was so polite and helpful. Thank you for being so convienent and priced just right
Tracy DVery organized and a quick pickup. Thank you!
Carter JThe truck has smoking smell which should not be there
Anurag Svery easy process
Tara BExcellent customer service, clean secure location
Tim BTechnology used is not great causing so much delays in taking pic etc for self checkout and drop off.
Satishkumar ANothing. Great service.
Mark TEasy process! Great rental!
Joanna CGreat customer service at this location .. the officer was so helpful , patient and friendly.. the office was great too
MAHESH RThe gentleman working here was very professional, polite and helpful. The facility was immaculate. Great experience renting here.
Chad RAbsolutely nothing. Everyone in there was fantastic and the truck functioned as needed.
DANTE WMore variety of rental vehicles
Gerald FNo really sure but I recommend the location because the person who helped me was extremely nice and to the point about any question I had. So, please convey my best ratings for him.
Venkata SNo issues with drop off.
Christine GGreat service. Highly recommend!
Eric KI did not receive the appliance dolly or furniture pads but I was charged. Can they be credited to my credit card
Steven PI have a storage unit here so I thought it would’ve been an easy process. The online process is what caused the dissatisfaction. The u haul online rental technology is not ready for this transition as it gives little direction beyond the reservation. Their so called 24/7 rental team is also not suited to deal with issues when the technology fails. Their chat line is worthless. Overall the worst rental experience in 25 years.
Michael NGreat customer service. I have nothing to suggest for improvement
Sabrina CMaintaining the current standard is recommended.
Karl PGreat service,and product
David PBryan(?), was courteous, professional, knowledgeable and patient in completing my reservation. Advised their operating hours and identified the return hours and policy’s. Too bad we don’t have his schedule, as I recommend going during his hours!!!
Edward GUhaul self check-in app was extremely flawed and would not let me complete the check-in due to numerous errors in process pictures. This was very frustrating as I attempted it multiple times while in the rain. Luckily the Uhaul facility went above and beyond to check it in the next morning.
Stephen IJeff was great. made it easy
Mike FGreat service, came in after hours and the next day they sent a correct invoice.
Christopher EI want to make sure the equipment that was prepaid for and was not available does not get charged to the account - it should have been removed from account but the storage place had no control over that. Could only note it.
Cary CIt's a great experience. I have zero complaint.
Rui LExtremely helpful
Steven HProcess was easy, truck was clean and ready when I needed it.
Donna CVery ease.
Shivakanth TI didn't get her name, but the woman working the front counter was kind and helpful. I appreciated the ease of the process. For what could have been a somewhat stressful situation, it was seamless.
John LVery nice and professional agent
Johanna SManager is very nice and efficient
chris wGood customer service!!
ROBERT SEverything worked as expected. I have to comments that I’d like to make. 1- The app is not easy to navigate and crashed many times. This needs to be looked at the customer’s perspective. We have a time constraint, a lot to deal with and the time spent trying to understand the steps, vidros and crashes. Too many steps. The check in and out was definitely a move in the right direction. 2- The gas gauge accuracy. I made the point to check the amount the gas I had to refuel. I got the truck with 3/4 gas of thank and after reaching that point the gauge did not move. I end up filling it up to full. This is not just for the money, but we fell cheated. The expectation of a that it would be working properly and we would have to refill to the point that we picked up; no more or no less. I am not happy about that.
Gabriela RFriendly and professional office staff
MICHAEL BFatimah was great!
Gary BRep was awesome, insightful and very helpful!
LISA CExcellent service
april jBooking was cancelled by store person without my word and no communication. Waited on customer service call for 2 hours to pickup at another location which is far. Overall very bad and patience tested.
Narayana CIt's nice experience to have uhaul from this location
Gopikrishna JThe team was awesome.
ROBERT SHelpful staff and professional
ALIS WCustomer service was excellent. Inside the truck was dirty. In this time of COVID, I would have expected the inside of the truck to be wiped down and clean.
MARK KFatimah was great to work with and she was extremely professional and courteous. I will definitely be renting from her again.
SIDNEY RFatima was great and helpful and made my rental experience great.
AMY MWho is closed on a Wednesday afternoon? Did the entire checkout myself with the app.
Kerry LThe vehicle was not good. The wheel cup is bulged inside the vehicle which makes thought to place items. Moreover it is sharp pointed metal so without cushion you can’t transport any items. Parking space fits very limited. Parking the truck is also tough
Ranjith KHassle-free. Very nice agent.
Chloe SLoved the Cumming location experience, the only problem I have is that I reserved at a location closer to me and was not aware that my reservation was moved to Cumming until after I arrived at originally reserved location.
Latisia GI checked in online prior to picking up the trailer and it still took 20 minutes to check in once I got to the counter. Also, U-haul asks for too much personal information. Things like an emergency contact and their phone number. You do not need this information for a trailer rental. I've already had my identity stolen once and it makes me angry when companies require for unnecesary information.
brian rVery friendly staff and clean, inviting location.
Hunter EVery good experience, easy location to pick up and drop off location, very convenient
harold jBetter customer service.
Anthony CThis was a great experience. The truck was super clean. The facility is immaculate. Thank you so much for a great experience.
William B