Customer Reviews for Peachtree Parkway Storage
(U-Haul Neighborhood Dealer)

121 comentarios

1030 Peachtree Pkwy   Cumming, GA 30041

(678) 947-0395

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5:30 p. m.
  • Mié.: cerrado
  • Jue.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(678) 947-0395

1030 Peachtree Pkwy
Cumming, GA 30041

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5:30 p. m.
  • Mié.: cerrado
  • Jue.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN H. 
Clasificación:
5.0

Bryan(?), was courteous, professional, knowledgeable and patient in completing my reservation. Advised their operating hours and identified the return hours and policy's. Too bad we don't have his schedule, as I recommend going during his hours!!!

Edward G. 
Clasificación:
5.0

Uhaul self check-in app was extremely flawed and would not let me complete the check-in due to numerous errors in process pictures. This was very frustrating as I attempted it multiple times while in the rain. Luckily the Uhaul facility went above and beyond to check it in the next morning.

Stephen I. 
Clasificación:
5.0

Jeff was great. made it easy

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigel B. 
Clasificación:
5.0

Great service, came in after hours and the next day they sent a correct invoice.

Christopher E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
4.0

I want to make sure the equipment that was prepaid for and was not available does not get charged to the account - it should have been removed from account but the storage place had no control over that. Could only note it.

Cary C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
5.0

It's a great experience. I have zero complaint.

Rui L. 
Clasificación:
5.0

Extremely helpful

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn Y. 
Clasificación:
5.0

Process was easy, truck was clean and ready when I needed it.

Donna C. 
Clasificación:
5.0

Very ease.

Shivakanth T. 
Clasificación:
5.0

I didn't get her name, but the woman working the front counter was kind and helpful. I appreciated the ease of the process. For what could have been a somewhat stressful situation, it was seamless.

John L. 
Clasificación:
5.0

Very nice and professional agent

Johanna S. 
Clasificación:
5.0

Manager is very nice and efficient

chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

Good customer service!!

ROBERT S. 
Clasificación:
5.0

Everything worked as expected. I have to comments that I'd like to make. 1- The app is not easy to navigate and crashed many times. This needs to be looked at the customer's perspective. We have a time constraint, a lot to deal with and the time spent trying to understand the steps, vidros and crashes. Too many steps. The check in and out was definitely a move in the right direction. 2- The gas gauge accuracy. I made the point to check the amount the gas I had to refuel. I got the truck with 3/4 gas of thank and after reaching that point the gauge did not move. I end up filling it up to full. This is not just for the money, but we fell cheated. The expectation of a that it would be working properly and we would have to refill to the point that we picked up; no more or no less. I am not happy about that.

Gabriela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

Friendly and professional office staff

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONOR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
4.0

Fatimah was great!

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

Rep was awesome, insightful and very helpful!

LISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh P. 
Clasificación:
5.0

Excellent service

april J. 
Clasificación:
1.0

Booking was cancelled by store person without my word and no communication. Waited on customer service call for 2 hours to pickup at another location which is far. Overall very bad and patience tested.

Narayana C. 
Clasificación:
5.0

It's nice experience to have uhaul from this location

Gopikrishna J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Huitae Ted P. 
Clasificación:
5.0

The team was awesome.

ROBERT S. 
Clasificación:
5.0

Helpful staff and professional

ALIS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Customer service was excellent. Inside the truck was dirty. In this time of COVID, I would have expected the inside of the truck to be wiped down and clean.

MARK K. 
Clasificación:
5.0

Fatimah was great to work with and she was extremely professional and courteous. I will definitely be renting from her again.

SIDNEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

Fatima was great and helpful and made my rental experience great.

AMY M. 
Clasificación:
3.0

Who is closed on a Wednesday afternoon? Did the entire checkout myself with the app.

Kerry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G. 
Clasificación:
3.0

The vehicle was not good. The wheel cup is bulged inside the vehicle which makes thought to place items. Moreover it is sharp pointed metal so without cushion you can't transport any items. Parking space fits very limited. Parking the truck is also tough

Ranjith Kumar A. 
Clasificación:
5.0

Hassle-free. Very nice agent.

Chloe S. 
Clasificación:
5.0

Loved the Cumming location experience, the only problem I have is that I reserved at a location closer to me and was not aware that my reservation was moved to Cumming until after I arrived at originally reserved location.

Latisia G. 
Clasificación:
3.0

I checked in online prior to picking up the trailer and it still took 20 minutes to check in once I got to the counter. Also, U-haul asks for too much personal information. Things like an emergency contact and their phone number. You do not need this information for a trailer rental. I've already had my identity stolen once and it makes me angry when companies require for unnecesary information.

brian R. 
Clasificación:
5.0

Very friendly staff and clean, inviting location.

Hunter E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell H. 
Clasificación:
5.0

Very good experience, easy location to pick up and drop off location, very convenient

harold J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire S. 
Clasificación:
3.0

Better customer service.

Anthony C. 
Clasificación:
5.0

This was a great experience. The truck was super clean. The facility is immaculate. Thank you so much for a great experience.

William B. 
Clasificación:
5.0

Very friendly representative considering we are dealing with The Wuhan

Michael O. 
Clasificación:
5.0

The online check out after returning was a nightmare and took myself and 3ithers to make it happen . Not a good experience.

PATTY R. 
Clasificación:
5.0

Everyone I met there was wonderful, even the owner!

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnetta R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

I was booked at one location and when arrived the app for 24/7 was not working. I called uhaul and no one had book my reservation. I had to change locations when I was at the correct one booked online. Disappointing customer service for not calling me ahead of time

Benjamin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
1.0

El cliente no dejó un comentario.

GREG P. 
Clasificación:
5.0

You need to ask if anyone have any other experience in between. And Sunday I made six phone calls where I talk to six different people over an hour that could not answer where I drop this trailer off. I then had to call back on Monday two more phone calls to finally get a lady named Gayle in traffic in Georgia who is excellent work on the computer and tell me where I need to go. Now I'm working To get reimbursed because they said I would have the trailer for 10 days and it should've only been for three days for my original reservation but did not notice in Mississippi they messed it up and put it for too many days

Craig T. 
Clasificación:
5.0

5/5 stars. We love this facility because of the amazing customer service provided here. We will be returning and recommending this facility to friends. ¡Gracias!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

venu T. 
Clasificación:
5.0

The u-haul truck I rented was making loud noises during the drive.

Sri Kalidas V. 
Clasificación:
5.0

I originally did not pick this location and it did not say I would be switched to another location. This added to the amount of time required to pick up and return my rental. However this location was easier to pick up and drop off and offered after hours drop off.

John D. 
Clasificación:
4.0

I rented a 10' truck and an appliance hand truck. The pick up time was 8:00 am, which was before the office opened, at this location. When I got there and picked up the truck, there was no appliance hand truck. I was on a tight time frame and had to stop at Home Depot to pick up boards to get a refrigerator in and out of the back of the truck.

Joseph M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michaelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
2.0

Take care customer more and more , truck equipment interior broken and missing.

JOSHUA S. 
Clasificación:
5.0

The representative at this location was very respectful and very knowledgeable I would recommend this place to anyone is looking to rent a U-Haul

RUI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn S. 
Clasificación:
4.0

I didn't realize you had to pull all the way up on the trailer. I figured everything out on my 5 hour drive.

rachel O. 
Clasificación:
5.0

Very helpful, professional and courteous staff

Daniel G. P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
1.0

After making advanced reservations it took 2 and 1/2 hours to check truck out. The person did not know what she was doing she called her supervisor 4 times and the uhaul company twice for questions regarding the check out process. After finally getting truck checked out and getting to my home the people that I had scheduled to help me move went home. I returned truck 30 minutes after checking out and uhaul charged me $6.00 for fuel and mileage.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian G. 
Clasificación:
2.0

trailer was old and did not fit the car I was hauling. trailer brake hammer and left you with uncertainty. attendant at pick location did not help with hook up and trailer check out. not happy!

Dale H. 
Clasificación:
4.0

Vehicle was clean but shook horribly when you got the speed over 50 miles per hour. It was a shaky, uncomfortable drive to and back.

Kathryn S. 
Clasificación:
1.0

I cannot explain in words the pain we went through this location. UHaul app provided access code to get into the gate to take the truck but once after renting the truck we were not able to get out of gate since nowhere gate code is given. We tried reaching customer care but nobody picked up. We were struck there 1.5 hours. Luckily some other customer came during that time who helped us to get out. She said she had the same issue like this but in a different location. It's a basic thing to provide access code for the customer who rent truck. Very poor service and it almost end up in calling 911 for the help. :(

Maheswara G. 
Clasificación:
1.0

The windshield wiper on the driver side fell off and there was a thunderstorm going on! I called the location when we picked up the truck to let them know! I called again Saturday and Monday.....no response! I'm asking for a credit on the price!! And will have Our Visa to hold payment til this us resolved!!

Jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob H. 
Clasificación:
1.0

I ordered a dolly, i was not in the truck and i had to pick up on a day they were closed and i got locked in the gate for 45mins without the code to get out probably not locations fault but the Uhaul app sucks

eric D. 
Clasificación:
5.0

Awesome staff! The manager Aaron is very professional and friendly! I highly recommend this location!!!

Crystal T. 
Clasificación:
5.0

Great Service!

john B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwaku A. 
Clasificación:
5.0

We suggest having someone there all the time. Have been there twice and no one there. Had to wait at least a half an hour

candy E. 
Clasificación:
5.0

We have a storage unit already at this location. Staff is ALWAYS helpful and beyond nice! This location is about 1 yr old. Basically brand new. Cannot ask for more!

Chris D. 
Clasificación:
5.0

Easy and quick pickup and drop off. Extended rental with a quick phone call. Thanks You!

Hans P. 
Clasificación:
5.0

The ladies at Peachtree Parkway Storage are great to deal with, they are always professional.

cindy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Animesh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill J. 
Clasificación:
4.0

Nothing at all, service was quick, and the staff that checked me out was very kind and had us out in no time. She was very knowledgeable Of her job..and so friendly also....

DARLENE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nydia L. 
No se han enviado comentarios para esta ubicación.

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